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04-28-2009, 08:45 AM
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#1
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Everyone wants a piece of R S...
Join Date: Oct 2005
Location: Vancouver
Posts: 383
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Best buy warranty
Hi sorry if this is in the wrong thread, didnt know if to put it in electronics or fashion and shopping..
anyways, my laptop I bought from bestbuy 4 months ago has a problem with the touchpad. I never bought any warranty through bestbuy but I believe it has a manufacturers warranty for 1 year. Do I just bring it back top best buy to claim the manufacturers warranty and they send it out? or do I have to send it directly to the manufacturer (toshiba)?
thanks
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04-28-2009, 08:49 AM
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#2
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Zombie Mod
Join Date: Aug 2003
Location: Langley
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You call the manufacturer, and they'll either send out a tech or issue you an RMA. Do not bother bringing the laptop back to the store, unless you're gonna fight it out for an exchange. Just deal with the manufacturer directly.
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Romans 10:9
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04-28-2009, 11:12 AM
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#3
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My homepage has been set to RS
Join Date: Jun 2003
Location: Surrey
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^ Correcto. At this point it's pointless to go back to BestBuy. The exchange period is long over and you didn't get the extended warranty. However, it is much easier dealing directly with the manufacturer in my opinion. Call the 1-800 number and exchange info. They'll send you a pre-paid shipping label and box to send your laptop out.
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Preemo
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04-28-2009, 11:58 AM
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#4
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RS.net, where our google ads make absolutely no sense!
Join Date: Sep 2008
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My fiancee's Toshiba laptop had part of her screen break. The London Drugs at Victoria and 41st does warranty work for Toshiba. (Call ahead to confirm though, that was over a year ago).
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