| Vancouver Auto Chat 2016 VAC Community Head Moderator: Raid3n |
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08-27-2010, 11:53 AM
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#1
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Fanboy
Join Date: May 2006
Location: Surrey
Posts: 3,596
Thanked 498 Times in 164 Posts
Failed 91 Times in 28 Posts
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DDM Tuning warranty
Allright here is the deal
I bought an HID kit from them and it was faulty from day 1.
I paid to ship it back to them and they said only 1 ballast is faulty. Somehow they have me on file quoting that only 1 ballast was faulty, but its clearly not the case. I sent it all back including my bulbs so they couldn't say it was something else that was the problem.
Their warranty sections states that if their unit is the problem they would cover return shipping in the states which i have a shipping address. They are charging me almost the full amount for return shipping on what i originally paid when i bought the damn HIDs.
I called their support number, been hung up on, been treated very rudely, yelled at but they insist only 1 ballast is faulty and i have to pay return shipping
I paid through paypal, do I have enough grounds to file a claim?
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08-27-2010, 12:32 PM
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#2
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Rs has made me the man i am today!
Join Date: May 2002
Location: Surrey
Posts: 3,240
Thanked 828 Times in 290 Posts
Failed 282 Times in 75 Posts
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a claim through small claims court? if so its not worth the time
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08-27-2010, 01:20 PM
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#3
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14 dolla balla aint got nothing on me!
Join Date: Nov 2006
Location: Vancouver
Posts: 635
Thanked 71 Times in 40 Posts
Failed 13 Times in 8 Posts
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their HID kits are very cheap
i guess you're better off buying a new kit rather than paying shipping for warranty
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08-27-2010, 04:57 PM
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#4
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Rs has made me the man i am today!
Join Date: May 2002
Location: 604
Posts: 3,055
Thanked 707 Times in 218 Posts
Failed 64 Times in 22 Posts
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I have their HID kit
They are really slow on shipping.
Anyhow, you can complain on their Facebook group.
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08-27-2010, 07:24 PM
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#5
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I am on the internets
Join Date: Apr 2005
Location: Vancouver
Posts: 4,991
Thanked 184 Times in 80 Posts
Failed 129 Times in 31 Posts
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hmm, ive been ordering for 4 years from DDM tuning and got nothing bad to say about them.
relax and try again, try to speak to a sales manager..
__________________
"As Sir Francis Bacon once said, 'There is no beauty which hath not some strangeness about its proportions'.
And he's right, who ever he is. I mean, look at Keira Knightley.
She's just an ironing board with a face. And she works." - JC on the Alfa 8C
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08-28-2010, 12:28 AM
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#6
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I Will not Admit my Addiction to RS
Join Date: May 2010
Location: Vancouver
Posts: 568
Thanked 279 Times in 105 Posts
Failed 7 Times in 7 Posts
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their customer service is really really poor. it took me months before i got my HID kit. It got to the point where i called them everyday to just annoy them, and i told them i would call everyday until i get my HID kit. Finally it did show up at my door. Luckily the kit works, but honestly, unless i live in the states, i dont want to deal with them again.
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-Rod
1995 BMW 530i
1990 Mercedes-Benz 500SL
2002 Ford Explorer EB V8 4x4
2005 Acura RSX Type-S (SOLD)
1999 BMW 540i
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08-29-2010, 05:35 PM
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#7
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RS.net, where our google ads make absolutely no sense!
Join Date: Jan 2006
Location: vancouver
Posts: 925
Thanked 237 Times in 102 Posts
Failed 84 Times in 31 Posts
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its ddm tuning, their hid kits are ridiculously inexpensive and somethings you can get a one off that does not work well.... instead just buy another set, now you got spare parts for when your current setup may die.....
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