Gaming, Computer Tech & Electronics Fortnite.CounterStrike.CallOfDuty.Dota.MineCraft.
Tips & tricks, tech support, home theatre, online gaming, reviews, latest news... |
 |
09-27-2010, 12:05 AM
|
#1
|
|
RS has made me the bitter person i am today!
Join Date: Aug 2005
Location: Canada
Posts: 4,564
Thanked 19 Times in 14 Posts
Failed 62 Times in 39 Posts
|
Sony Customer Care
Anyone knows what sony customer care is like? how hard would it be to talk them into replacing a xbr9 TVi bought back in jan.. and was gonna return it coz of hdmi audio issue.. but was told the firmware releasing in a few weeks was gonna fix it.. firmware released.. didn't fix.. out of the damn refund period.. waited for the next firmware which states fixes the hdmi audio issue.. i think it's even worse than before.. the technical support is fuking useless.. tells me to reset the TV back to factory each time.. any chance of me talking them into giving me a new TV or even a newer model? coz it's a known issue/firmware problem.. and they are like dragging it on til my warranty runs out in a couple of months.. the solution rite now they tell me is to stick with component cable.. which is retarded.. i hate having so many cables and who's paying for the component cables?
|
|
|
|
09-27-2010, 11:47 AM
|
#2
|
|
OMGWTFBBQ is a common word I say everyday
Join Date: Jan 2004
Location: Van/Bur
Posts: 5,034
Thanked 1,564 Times in 516 Posts
Failed 60 Times in 33 Posts
|
If you called about warranty before they should have you on file.. Atleast this way you have proof the issue existed before the refund period.. Just fight it and hope they cave in.
__________________
Cash Rules Everything Around Me!
Current:
2006 Honda Fourtrax Rancher 400cc ATV (Offroad trails + Winter Snow Plow)
1995 Toyota Tacoma (Toy Hauler)
2003 Honda Civic SIR (Daily Beater)
2018 KTM 390 Duke (Gas Saver)
2017 Subaru WRX Sport-Tech + STI 6MT (Weekend Track)
2022 Yamaha MT09(Faster Gas Saver)
Past:
2014 Honda Grom
1971 MG MGB Tourer
Kayo MR125 Race Bike
2001 Honda Odyssey
2009 Toyota Corolla CE
2007 Honda Ruckus
2007 Husqvarna SM610 SuperMoto
2001 Honda S2000
|
|
|
|
|
09-27-2010, 12:12 PM
|
#3
|
|
I only answer to my username, my real name is Irrelevant!
Join Date: Oct 2002
Location: CELICAland
Posts: 25,694
Thanked 10,397 Times in 3,920 Posts
Failed 1,390 Times in 625 Posts
|
usually u have to send them a message explaining the processes you've already gone through and when they ignore it and tell you the same thing
you reply with a condescendingly aggressive remark which gets the next tech rep to actually read your emails and respond with something new and likely helpful
|
|
|
|
|
09-27-2010, 12:25 PM
|
#4
|
|
Need my Daily Fix of RS
Join Date: Feb 2010
Location: Nu Joisy
Posts: 275
Thanked 142 Times in 39 Posts
Failed 28 Times in 19 Posts
|
What HDMI audio issue is this? I have an XBR9 and it seems fine...
|
|
|
|
|
09-27-2010, 04:13 PM
|
#5
|
|
RS has made me the bitter person i am today!
Join Date: Aug 2005
Location: Canada
Posts: 4,564
Thanked 19 Times in 14 Posts
Failed 62 Times in 39 Posts
|
i dunno occasionally the audio will become intermittent thru HDMI output. i think it's only on the 32" that it's a problem. if u search online you'll see it. even the latest firmware. one of the fix on it saids addresses hdmi audio problems. so it's known to them already
|
|
|
|
|
09-27-2010, 05:59 PM
|
#6
|
|
Banned (BBM)
Join Date: Sep 2010
Location: VanCity
Posts: 31
Thanked 0 Times in 0 Posts
Failed 0 Times in 0 Posts
|
i say they are not too bad i had my camera and ps3 sent to customer care.. my camera did not have warrenty but they were glad to do it because it expired last week
|
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT -8. The time now is 01:23 AM.
|
You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!
The banners on the left side and below do not show for registered users!
