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11-11-2010, 10:28 AM
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#1
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I don't get it
Join Date: Aug 2002
Location: Vancouver
Posts: 434
Thanked 2 Times in 2 Posts
Failed 4 Times in 3 Posts
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Rogers: System Access Fee
I'm currently still being charged the $6.95 SAF from Rogers. I've been with Rogers for about 10 yrs now and I negotiated for a new contract early last year. To my understanding all new plans don't have the $6.95 SAF.
Is the $6.95 SAF something I can complain about and have removed?
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11-11-2010, 11:16 AM
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#2
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YOU CANT CUT BACK ON FUNDING! YOU WILL REGRET THIS
Join Date: Feb 2009
Location: FL400
Posts: 5,872
Thanked 3,117 Times in 1,044 Posts
Failed 555 Times in 158 Posts
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call and tell them it's bs. why are they treating new customers better than old?
__________________
Where the hell am I
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11-11-2010, 11:38 AM
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#3
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(╯°□°）╯聽不到 ╮(°□°╮)
Join Date: May 2004
Location: The Womb
Posts: 18,152
Thanked 11,236 Times in 2,300 Posts
Failed 1,143 Times in 311 Posts
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Any plan subscribed before OCT 1st 2009 will be subject to System Access Fee
and current plan AFTER OCT 1st 2009 will be subject to the GRRF
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11-11-2010, 05:49 PM
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#4
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Ready to be Man handled by RS!
Join Date: Apr 2008
Location: Vancouver
Posts: 93
Thanked 5 Times in 5 Posts
Failed 0 Times in 0 Posts
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Quote:
Originally Posted by Captain Picard
call and tell them it's bs. why are they treating new customers better than old?
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Because new customers are new revenue they can take from the market. Customers using rogers are already a steady revenue for them. But for those who are loyal to the company, there are always retention plans available. Don't get suckered into the "new activation every contract" method. Build your history with Rogers and they will reward you with better-than-new-customers plan.
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11-11-2010, 06:21 PM
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#5
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Not a mod
Join Date: Mar 2007
Location: Surrey
Posts: 1,314
Thanked 476 Times in 122 Posts
Failed 102 Times in 14 Posts
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Retentions have the abiity to credit the system access chargers. I called them two months ago and they said they couldnt waive it due to my plan structure but credited it back. You'll need to work for it though. If the agent doesnt comply, hang up and try again.
Posted via RS Mobile
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11-11-2010, 08:55 PM
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#6
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I don't get it
Join Date: Aug 2002
Location: Vancouver
Posts: 434
Thanked 2 Times in 2 Posts
Failed 4 Times in 3 Posts
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Thanks for the feedback everyone. I will try and negotiate to remove it.
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11-14-2010, 09:38 PM
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#7
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Banned By Establishment
Join Date: Mar 2002
Location: 604
Posts: 4,015
Thanked 475 Times in 285 Posts
Failed 115 Times in 24 Posts
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I was told I had to change my plan to get rid of the old charge. Retentions actually offered me a similar plan to what I had with more stuff, but $5 cheaper.
200 DT minutes + 100M for 3 yrs - $17.50
Early evening at 5pm - $2
VM, CID 2500 texts - $10
Unlimited network calling - $0
GRRF - $2.58
Giving me 100 more DT minutes and more texts.
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