well I eventually got change, just the thing that peeved me was that it took forever and many (at least 4-5 times) reminders for the waitress to get me the change......i mean i can understand if it's a super busy time, but i didn't go during a peak time and it wasn't very busy

however, having said that, the food is pretty good and i'm glad that u go for quality ingredients.......my only complaint would be the prawn gyoza, the prawns could be fresher and pack a bit more taste......the asari pasta is awesome tho, and the clams were very good

Just a heads up:

Thursday, August 28th, 7:00-10:00pm

There's going to be a Granville Island Golf Prize Party!

There's going to be some games (Try Putting for prizes drunk!), free beer samples of Honey Lager, Pale Ale, etc and then more importantly, there's going to be BEER GIRLS too!

Also going to be a draw for a $400 Golf bag! Also some free giveaways and some golf passes to Mayfair Lakes Golf course!

Me and my boyfriend decided to drop by for dinner a few weeks back.
When we arrived, we didn't notice a hostess at the front, so we just sat by the door and waited for someone to come by.

10 minutes had passed and still no one came by. What was really annoying was alot of the workers were making eye contact with us, but no one came to acknowledge us.
They all seemed too busy, even tho it was pretty quiet.

When we finally flagged down a waitress, she just gave us a brush off, saying she wasn't the hostess and quickly ran off. She didnt' seem to really care.
Ok, your not the hostess, but at least find someone to come help us.
I can understand if the restaurant was busy/full, but it was quiet and I saw alot of empty seats.

If the restaurant was full or had a private party, at least have the decency to tell us, so we don't waste our time waiting around.
We waited a few more minutes, after that, we just gave up and left.
We dine out alot and this is the first time something like this has happened.
We didn't feel welcomed at all. There are plenty of other restaurants nearby and frankly with poor service like that, I won't be coming back.

huh?! Are you serious? That has never happened before.. 10 minutes? hm... that's a long time ... My apologies on behalf of the negligent staff :(
Either myself, my assistant, the cashier or any and all servers that pass by the front acknowledge or even take you to a seat themselves..
Unless it's a weekend where I have 2 dedicated hostess to arrange the seating because there are usually so many reservations that it's full house and the seating needs to be carefully adjusted. Even then with both hostess busy either cleaning a table for the next reservation or finding an empty seat, there are 2 more cashiers that take up the front to get names down on the waiting list..
I've never seen anyone at the front left unattended for more than a couple minutes, maybe it was my day off? Usually it's off-the-walls busy for a chance that would happen. Strange it should happen though .. I'll see to it. Can you remember which day it was exactly so I can pinpoint which staff were on shift?

I noticed the sign too. Are they going to occupy the space above Bread Garden?

Come to think of it, that actually happened to me a while back at Ebisu as well, it was either a Friday or Saturday evening. My friends and I were standing around the waiting area for about 5-10 minutes for a waiter/waitress to attend us and nobody came. If you know me, you would know that I'm pretty hard to miss and we were the only group standing there. So, after about 5-10 minutes, and nobody came, my friends and I decided to leave.

How far back? I recently started staffing more hostesses on the weekend, hopefully it won't happen anymore!

I was there on August 3 either 7PM or 8PM. We were the only ones waiting for a table and there was no one working the front.

Ah so a Sunday ... my day off :flamemad:
I'll talk to my assistant and the cashier for Sunday.

Thanks for the heads up and I really hope that you can give Ebisu another chance. It's rarely like that.

Thanks for being the starting point for my very bad hangover. Great host. good ...or actually bad drinks cuz they destroyed me! :)

Good hosting!

Cheers!

i was at ebisu.. i think a few weeks back with two of my friends. deon was kind enough to still give me a vip card :) thanks!! the food was good (esp the rolls!), but service could be better.. there was a wedding happening that night as well, so im guessing this place is quite popular.

I plan to go there within the next few days.
Hopefully we won't have to wait almost 2 hours again (although we were told 30-45mins)
Last few times the waitresses forgot a lot of orders and added stuff we didn't order to the bill and it took forever to flag anyone down to come fix it as they were chatting with each other. It was a few months back so.. it never hurts to try again ^^

Stop having events on Thursdays, I can't come!

Hey Dreamer,

I did some investigation and dug up some information. I found out about Aug 3rd, that day I was out of town and the hostess/cashier called in sick an hour before her shift started (she no longer works here), so they were basically missing the main person responsible to bring you to the table. They were understaffed and it was quite busy (judging from the sales report for that night).. you said you saw that it wasn't busy? There might be a chance that the back section (you can't see it from the front area) was packed (big parties tend to book the back section) but that's just speculation anyway.
I know that is no excuse and is of no relevance to the way you got treated but I hope it clarifies everything a little bit and shows that we are usually not like that.

We are going to be using the same spot formerly occupied by Kamakura, nice little tucked away area for some cozy parties! Renovations should be completed around September'ish

hey went there for lunch a couple days ago, i for the bento box b i think. I have a question can u just order a massive bowl of chicken teriyaki. like that stuff i so fuking good i could eat it all day. like i want to order the combo plus a massive bowl. shit that stuff is good

Haha sure bud no problem next time you drop by just ask for a "massive bowl of chicken teriyaki" and I'm sure we can come up with something! :D

awesome that is great

Those two issues of people having problems getting seated are not isolated. A couple months ago my gf and I visited around 2pm on a weekday for a late lunch. The restaurant was not busy at all and there were some staff walking around. We stood there for a few minutes, while staff was walking back and forth. We decided to look at the menu for another few minutes... still no one paying any attention to us even though they saw us. After 7-10 minutes waiting we just said screw it and left, while nobody once said a word to us.

As this seems to be a common problem, I would suggest talking to your staff whether they are hosts/hostessses or not. If they aren't the host/hostess then they should be able to find someone who can help them out as someone already mentioned. This is the first line of contact between you and the customer and it's pretty important for repeat business. Also, Obsideon, how do you know it's never happened before if the customer is at the front unattended and decides to leave?

I might be heading down that night with a friend. I'll make sure to flag you down if I'm there :thumbsup:

I have talked to them about it, since you stated that happened a few months ago I hope it won't happen again since.
As for your question I figure when I'm at the restaurant, I'm always at or close to the front or I always see my staff at the front and even my waitresses acknowlegdge of bring in the customers directly. The only way it could happen is when I'm not present.

Too bad you aren't there 24/7 because then the service would be good all the time. =p It's a shame though because the food is good

I don't really get why waiters and waitresses should be pulling double duty and seating people... having worked in a restaurant, they're usually really busy already...

i was at ebisu.. and these two chicks broke the table i was sitting on !! lol !!

hmmmmmm
did i hear VIP card a few posts earlier?
deon, you and i need to have a little word
i would come much more often if i got ahold of this elusive VIP card

mine's been on hold for the past 2 years