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11-07-2012, 01:05 PM
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#2026 | | I have named my kids VIC and VLS
Join Date: Oct 2001
Posts: 38,697
Thanked 15,578 Times in 6,301 Posts
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So when I upgrade to the 5 they had that instant $50 off promo thing but it was that mail in card type thing I filled out at the Rogers store?
So I filled it out and the rep said "he will take care of it" now I got my bill with my HUP fee's etc and the $50 is not there? Is this Somthing I can talk to Retentions about and have it auto waived or did it rely on buddy sending it in for me and its applied when they get it? Cause that was like a month ago
Posted via RS Mobile | 
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11-08-2012, 10:03 AM
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#2027 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
| Quote:
Originally Posted by Hondaracer  So when I upgrade to the 5 they had that instant $50 off promo thing but it was that mail in card type thing I filled out at the Rogers store?
So I filled it out and the rep said "he will take care of it" now I got my bill with my HUP fee's etc and the $50 is not there? Is this Somthing I can talk to Retentions about and have it auto waived or did it rely on buddy sending it in for me and its applied when they get it? Cause that was like a month ago
Posted via RS Mobile | That $50 credit shows up in your first or second bill after your upgrade. So you should wait at least you get your second bill. If you still havent gotten it, call in and bitch at them. I have gotten it on my second bill before.
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2014 Honda Civic Si | |
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11-08-2012, 10:31 AM
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#2028 | | Proud to be called a RS Regular!
Join Date: Jun 2006 Location: Vancouver
Posts: 135
Thanked 81 Times in 27 Posts
Failed 1 Time in 1 Post
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Originally Posted by Hondaracer So when I upgrade to the 5 they had that instant $50 off promo thing but it was that mail in card type thing I filled out at the Rogers store?
So I filled it out and the rep said "he will take care of it" now I got my bill with my HUP fee's etc and the $50 is not there? Is this Somthing I can talk to Retentions about and have it auto waived or did it rely on buddy sending it in for me and its applied when they get it? Cause that was like a month ago
Posted via RS Mobile | Mailing it takings 6-8 weeks but doing it online is instant and will show up on the next inv. Log into Rogers.com and click on "Get my phone rebate." Under products and services IIRC Posted via RS Mobile | |
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11-08-2012, 10:52 AM
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#2029 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Apr 2004 Location: Vansterdam
Posts: 8,141
Thanked 1,861 Times in 969 Posts
Failed 85 Times in 24 Posts
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Originally Posted by Mr.HappySilp Update Rogers just send out a bill on friday stating I own $252 for early cancellation. Call right away and surprise surprise they have no records in me calling them 3 times about the cancellation fee which from 3 different reps they said it will be $160. The girl I talk to basically said pay it and is in your ToS. Told her I am going to make a complain to CCTS.
Sure the ToS is accurate but when I call in 3 times and ask 3 different rep and they all say I own $160 I am going to assume what they told me is correct. I even ask her if your rep said something different then what the contract outline or what the ToS then what? Becasue we phone in to ask the details since we are not 100% sure so we as customer take the word your rep said. She basically have no answer for me. | Surprise! Those bastards. CCTS may be able to help you. When I went through this nightmare with Bell recently I filed a complaint through CCTS on Bell and Bell backed down and it went in my favor.
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"back at the line to Babych.... LONG SHOT....Potvin had trouble with it....ADAM SHOOTS SCORES!!!!
GREG ADAMS!! GREG ADAMS!!"
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11-08-2012, 08:28 PM
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#2030 | | Banned By Establishment
Join Date: Mar 2002 Location: 604
Posts: 4,015
Thanked 475 Times in 285 Posts
Failed 115 Times in 24 Posts
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Originally Posted by Sushi604 Considering the good media coverage they had about the bump in subscriptions, keeping customers seems to be a number 1 priority for Rogers... | My buddy has spoken to retentions 3X already and they are not even willing to renew his plan b/c they say he has too many credits.
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11-09-2012, 10:26 AM
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#2031 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
| Quote:
Originally Posted by Mr.HappySilp Update Rogers just send out a bill on friday stating I own $252 for early cancellation. Call right away and surprise surprise they have no records in me calling them 3 times about the cancellation fee which from 3 different reps they said it will be $160. The girl I talk to basically said pay it and is in your ToS. Told her I am going to make a complain to CCTS.
Sure the ToS is accurate but when I call in 3 times and ask 3 different rep and they all say I own $160 I am going to assume what they told me is correct. I even ask her if your rep said something different then what the contract outline or what the ToS then what? Becasue we phone in to ask the details since we are not 100% sure so we as customer take the word your rep said. She basically have no answer for me. | I recently ported to Fido, Rogers told me it will only cost me $100 for cancellation. I'm thinking this is going to happen to me too. I do have a note written on my account though. Unless they magically make that note disappear.
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2014 Honda Civic Si | |
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11-11-2012, 10:04 AM
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#2032 | | (7125 Viewing)
Join Date: Oct 2009 Location: Vancity
Posts: 707
Thanked 100 Times in 30 Posts
Failed 63 Times in 26 Posts
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Originally Posted by Plush Rogers Customer Service is being an *hole...(for 5 years I'm happy with their resolution) I just wasted my 20min talking to 2 useless reps..... Prev rep promise me to cut half of my early upgrade fee then they rejected it.... what a BS... This Rep Gl**n* is claiming she's a manager / Supervisor... really? She can't even make a right decision. Maybe time to go to Telus now.....
$1200 Rogers Cancellation Fee - 1400 Port-in Credit in Telus(3x350) - 1200(3xiphones 4s) = -1400 Credits for me... I could make money in moving to Telus.... + I could unlock the phones for $50.
But I still got 1 card left ......... complain in United States and Canada BBB Consumer
- just want to prove to those reps that customer is always right and they should honor their words...then cancel HAHAHA
Do you know the turn around time guys after you fill-up the form? | Remember this folks? I change my tactics before doing the complain. I call them back again and got this on my first line (the rep was sick and she needs to go home she will call me back to repkg the rest of my line  ).
She gave me this.
$60/MO
- 1000min US/CA
- Call Display/Visual VM/Ringbacks
- 6gb LTE
- my10 Canada
- Unlimited Calling From 5pm + Weekends
- Unlimited Text World Wide
What do you think guys? 
Tears of joy!!! I'll keep everyone posted for the rest of the deal.... btw I found out that there are 2 levels of retention
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11-11-2012, 11:32 AM
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#2033 | | 2013, 2016, 2017 & 2018 NHL Fantasy RS1 Champion
Join Date: Aug 2005 Location: Vancouver
Posts: 7,130
Thanked 1,316 Times in 611 Posts
Failed 65 Times in 37 Posts
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^ How did you know theirs two levels of retention?
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11-12-2012, 02:06 PM
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#2034 | | 14 dolla balla aint got nothing on me!
Join Date: Oct 2009 Location: ricemond
Posts: 682
Thanked 717 Times in 160 Posts
Failed 194 Times in 36 Posts
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Originally Posted by Plush Remember this folks? I change my tactics before doing the complain. I call them back again and got this on my first line (the rep was sick and she needs to go home she will call me back to repkg the rest of my line ).
She gave me this.
$60/MO
- 1000min US/CA
- Call Display/Visual VM/Ringbacks
- 6gb LTE
- my10 Canada
- Unlimited Calling From 5pm + Weekends
- Unlimited Text World Wide
What do you think guys?
Tears of joy!!! I'll keep everyone posted for the rest of the deal.... btw I found out that there are 2 levels of retention | damn that's a sexy plan..
I pay 61.50 taxes in for this plan i just made today
1000 mins
unlimited local calling (incoming and outgoing)
1 gig data
unlimited text,picture,video messaging
call display, voice mail
+ she waived the $150 early activiation fee for me
Then the lady proceeded to tell me I could go into a store and grab a iphone 5.. didn't tell me anything about the reserve system. I called 15 stores and had no luck until the 16th store finally had one white 32 gig in stock, success!
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'99 SH Prelude - Sold Nov 2009
'02 E46 M3 - Bought Feb 2011
'18 BLACK TLX A SPEC - Daily Driver | |
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11-12-2012, 02:21 PM
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#2035 | | Work hard, Play Hard - Wiz
Join Date: Dec 2007 Location: Vancouver
Posts: 2,415
Thanked 2,011 Times in 368 Posts
Failed 365 Times in 46 Posts
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Damn... I'm on the 6GB super plan with the iPhone value pack. They won't budge for anything cheaper.
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11-12-2012, 02:24 PM
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#2036 | | My homepage has been set to RS
Join Date: Nov 2004 Location: Burnaby,BC
Posts: 2,053
Thanked 1,185 Times in 304 Posts
Failed 115 Times in 62 Posts
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I've tried negotiating with retentions to waive my early upgrade fee, but no go... and they said if I renew my contract, they won't be able to let me keep my credits... here's my plan, what do you guys think?
200 Wkday & Unlimited Eve/Wknd 17.50
Savings: Data Discount -5.00
iPhone Value Pack w/Cdn Text* 16.79
Unlimited Incoming Calls 10.00
Savings: Incoming Calling Option -10.00
100 Bonus Minutes 0.00
HCZ Emergency Address Update 0.00
6GB Data Service Plan 30.00
Tethering Access 0.00
6pm Early Evening Calling 7.00
Savings: Early Evening Option -7.00
Gov't Regulatory Recovery Fee 2.13
Call Forwarding/Call Transfer 3.00
Savings: Call Forwarding/ Call Transfer -3.00
Total: $61.42 + HST = $68.79
I never go over my minutes due to free incoming... I missed the 50% off the Iphone Value Pack deal, which is the only other discount I could hope for...
here's the breakdown of my usage....
Voice 6pm Early Evening Calling 327:00 Min:Sec
Voice 200 Weekday Minutes 163:00 Min:Sec
Voice 100 Bonus Minutes 100:00 Min:Sec
Voice Unlimited Incoming Calls 782:00 Min:Sec
Data Data Usage - Included 3.95 G B
Text Msg Canada & Roaming - Received 351 Msgs
Text Msg Within Canada - Included - Sent 397 Msgs
MMS Picture & Video Msgs - Incl - Sent 13 Msgs
barely use the texting anymore due to iMessage
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Fast, Reliable, Cheap
A car can be only 2 out of the 3.
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11-13-2012, 04:29 PM
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#2037 | | What hasn't Killed me, has made me more tolerant of RS!
Join Date: Feb 2002 Location: Vancouver
Posts: 171
Thanked 3 Times in 3 Posts
Failed 0 Times in 0 Posts
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Ok, Rogers plan of cutting all credits out and wearing us down with high dollar plans seems to work... I see tears of joy for $60 plans that three years ago we were laughing at.
I just was just offered
2000 min shared local ( 2 lines)
free value pack
100 min ld
6 gig each plan
unlimited text/cid/vm
54.50 before tax. each line
pull the trigger???
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90 Talon AWD..432.4WHP.. Gone to a better home.
B8.5 S4/997tt bikes all gone :(
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11-13-2012, 05:36 PM
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#2038 | | Banned (ABWS)
Join Date: Aug 2012 Location: y
Posts: 298
Thanked 54 Times in 28 Posts
Failed 58 Times in 13 Posts
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pull hard
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11-13-2012, 05:55 PM
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#2039 | | 2013, 2016, 2017 & 2018 NHL Fantasy RS1 Champion
Join Date: Aug 2005 Location: Vancouver
Posts: 7,130
Thanked 1,316 Times in 611 Posts
Failed 65 Times in 37 Posts
| Quote:
Originally Posted by Spin4G63 Ok, Rogers plan of cutting all credits out and wearing us down with high dollar plans seems to work... I see tears of joy for $60 plans that three years ago we were laughing at.
I just was just offered
2000 min shared local ( 2 lines)
free value pack
100 min ld
6 gig each plan
unlimited text/cid/vm
54.50 before tax. each line
pull the trigger??? | I'd take it. Pretty good plan, 1000 mins + 6gb's, under $55.
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11-13-2012, 07:37 PM
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#2040 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
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thats a pretty gd plan.
Posted via RS Mobile | |
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11-15-2012, 10:04 AM
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#2041 | | My homepage has been set to RS
Join Date: Nov 2004 Location: Burnaby,BC
Posts: 2,053
Thanked 1,185 Times in 304 Posts
Failed 115 Times in 62 Posts
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got a call from Rogers "Renewal" department this morning, offering me a free upgrade with no upgrade fee/activation fee/etc if I sign for another 3 yrs... Funny thing is I just bought the Iphone 5 last night for cash outright, so I said no... She then offered me 100 Bonus minutes... I said I already have 100 bonus minutes on my plan, so she gave me another 100 lol... silly Rogers
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Fast, Reliable, Cheap
A car can be only 2 out of the 3.
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11-15-2012, 11:24 AM
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#2042 | | 14 dolla balla aint got nothing on me!
Join Date: May 2004 Location: Surrey, BC
Posts: 692
Thanked 93 Times in 53 Posts
Failed 5 Times in 4 Posts
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Originally Posted by xpl0sive got a call from Rogers "Renewal" department this morning, offering me a free upgrade with no upgrade fee/activation fee/etc if I sign for another 3 yrs... Funny thing is I just bought the Iphone 5 last night for cash outright, so I said no... She then offered me 100 Bonus minutes... I said I already have 100 bonus minutes on my plan, so she gave me another 100 lol... silly Rogers | I got that exact same call a couple weeks ago. They gave me 100 bonus minutes also which I will never end up using. Posted via RS Mobile | |
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11-16-2012, 06:30 AM
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#2043 | | I subscribe to the Fight Club ONLY
Join Date: Jun 2002 Location: Vancouver
Posts: 7,316
Thanked 212 Times in 79 Posts
Failed 35 Times in 23 Posts
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Originally Posted by aznkev03 Mailing it takings 6-8 weeks but doing it online is instant and will show up on the next inv. Log into Rogers.com and click on "Get my phone rebate." Under products and services IIRC
Posted via RS Mobile | About 30-40% of people do not claim this rebate. That is they don't offer instant rebates.
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....
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11-16-2012, 09:27 PM
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#2044 | | Banned By Establishment
Join Date: Mar 2002 Location: 604
Posts: 4,015
Thanked 475 Times in 285 Posts
Failed 115 Times in 24 Posts
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Talked to my buddy again and he keeps being told by retentions that they can not give any credits for renewals so they won't even let him resign on the same plan.
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11-17-2012, 10:46 AM
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#2045 | | I contribute to threads in the offtopic forum
Join Date: Nov 2006 Location: surrey
Posts: 2,526
Thanked 149 Times in 90 Posts
Failed 132 Times in 38 Posts
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Originally Posted by racerman88 Talked to my buddy again and he keeps being told by retentions that they can not give any credits for renewals so they won't even let him resign on the same plan. | thats what they told me, but when i was about 40 days before contract was up, I called and told them i was switching to wind, they gave me all the credits and literally want to keep me by giving me same plan......
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11-17-2012, 12:04 PM
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#2046 | | Banned By Establishment
Join Date: Mar 2002 Location: 604
Posts: 4,015
Thanked 475 Times in 285 Posts
Failed 115 Times in 24 Posts
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Originally Posted by wasabisashimi thats what they told me, but when i was about 40 days before contract was up, I called and told them i was switching to wind, they gave me all the credits and literally want to keep me by giving me same plan...... | I'll let my buddy know about this
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11-18-2012, 04:43 PM
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#2047 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
Posts: 8,858
Thanked 2,420 Times in 669 Posts
Failed 530 Times in 136 Posts
| Quote:
Originally Posted by Mr.HappySilp Update Rogers just send out a bill on friday stating I own $252 for early cancellation. Call right away and surprise surprise they have no records in me calling them 3 times about the cancellation fee which from 3 different reps they said it will be $160. The girl I talk to basically said pay it and is in your ToS. Told her I am going to make a complain to CCTS.
Sure the ToS is accurate but when I call in 3 times and ask 3 different rep and they all say I own $160 I am going to assume what they told me is correct. I even ask her if your rep said something different then what the contract outline or what the ToS then what? Becasue we phone in to ask the details since we are not 100% sure so we as customer take the word your rep said. She basically have no answer for me. | Just curious, how long after your cancellation date did you receive this bill?
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2014 Honda Civic Si | |
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11-19-2012, 08:25 PM
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#2048 | | Banned By Establishment
Join Date: Mar 2002 Location: 604
Posts: 4,015
Thanked 475 Times in 285 Posts
Failed 115 Times in 24 Posts
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My buddy called back last night and managed to get the same plane had before for $55 plus tax.
Unlimited local calling
Voice mail pack
Unlimited/2500 texts
6 gigs data
200 LD within Canada
Samsung SIII for $90
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11-19-2012, 11:33 PM
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#2049 | | I contribute to threads in the offtopic forum
Join Date: Jul 2010 Location: Neverland
Posts: 2,705
Thanked 641 Times in 339 Posts
Failed 191 Times in 65 Posts
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^Thats very good. How about Caller ID for your buddy?
I got 8 months left. Called for Note II and they said $229 waived admin fee (I thought bs but thanks anyways). Then asked for a better plan and they said it's already good. Idk how to tell them that it's not good enough cuz I know they can do better. Also renew contract or not is also an issue. First world problems.....
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11-20-2012, 08:41 AM
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#2050 | | RS Operative (G)
Join Date: Apr 2001 Location: East Van
Posts: 7,297
Thanked 81 Times in 30 Posts
Failed 0 Times in 0 Posts
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Damn spoke to KIM in relations and she wouldn't budge whatsoever...the way she was trying to talk to me was almost belittling. "Sir, like I told you, this rate is not a rate we normally offer guests, this is something I shouldn't even be telling you, but based on your history, I am going above and beyond to provide you this deal"
6GB Data
200Min
Evening/Weekend @6pm
Canada Wide MY10
Voicemail/CD
Unlimited text/pictures and video msgs
$67 + tax
Called in around 9am...when is a good time to call back and try again? what are the chances of me getting the same girl again?
She said she will be noting this on my file as how she offered me the plan and I did not accept it.
also tried to see if she could help me with the HUP to Note2, last upgrade was Sept 2010.
she said $143 EUF, she can't do anything about that for me...WOW!
Last edited by XTC_604_DKNY; 11-20-2012 at 08:52 AM.
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