Robbers Retentions: Loyalty? (Rogers)
 

So Ive got a few questions
Ive been on a retention plan for ..Ive lost count..

ANYWAY!
So Im aware that there are better plans than mine.

500 daytime, 1500 daytime etc
Unlimited evenings & weekends (evenings start at 6pm, 7pm etc)

So my question:
Is it possible for me to get one of these plans eventhough I'm already on a retention plan?

If so, whats the best way to go about it?
I know you have to be really friendly, polite blah blah

Also, these plans will be more expensive, yes?

actually rogers has a more expensive retention plan than the basic one...

its the same as the 250min one except you get 500 mins daytime for $50..the $50 already includes saf and 911 fee..

and i was offered another one...theres a $45 one that has 350 mins...but the rogers lady said she could double it to 700mins daytime for me..and this one u do pay the extra fees

and i think only the cancelling department can offer you better plans...the normal customer department can't do a thing..

Customer relations take care of this matter and yes you can switch plans even if your already on a retention plan.

Ugh..

if the better plans are more expensive its not worth it

Thanks!

oo wanted to know that too!
i'm on a $20/month ($31.xx tax in) retention plan and i'm thinkin of getting a new on sometime soon.
i'll need something with much more daytime minutes and unlimited starting at 6pm.
right now i only get 250 daytime, unlimited e/w startin 8pm. and free call id =(

Thats exactly what I get, except mine's a bit more expensive cause I added the $10 for 2500 text.

I just need more daytime mins and Im set:D

But if its more expensive, I dont think its worth it

ooo not bad not bad..
heard u can get unlimited text, or a few hundred/thousand texts included as well..
that'll come in rly handy when i needa contact my gf during school hrs

i asked the lady 3 times and she still wouldn't give me any free text with my plan even though i'm renewing contract..

she said she can't give money credits for txt msging..

and oh..on a side note..i think you can make ur current retention plan start unlimited at 6pm if u add $5

^^not worth the 5 bucks. You can get a helluva lot more things for $5 than measly early 6pm option. Lotsa people can just get that for free.

yea ^^ i'm hoping to get at least free e/w startin 6pm and hopefully more daytime minutes and some kinda free text. i'd be happy with juz free network texting tho, as long as i can txt my gf.
i know some ppl get like 100 free texts as well...which i would be down for :D

i just want a cheaper plan.. :(

^ its called prepaidl =D

people should not have phone if they want to get a prepaid rate....

hahaha well i know draft and i both used prepaid b4 we got a retention plan:D

cuz b4, i was such a phonewhore i could only fork out $20/month for the evenings and weekends pay as u go thing.

oh..just a heads up..if u bargain with rogers...you only get one chance...cos they write down stuff about what u ask about and what they offer you.

If Customer Relations has written a previous memo down regarding an offer an agent has given you...no one can override it...so yea..

and ohh..fuk rogers...i just got screwed by them..

um.. i never said i wanted prepaid.. my bill is just under $80.

although i too had prepaid when i first got into this stuff haha, then soon after i got a plan :D

Uh..have you never been on the HOFO retention thread? People have called in numerous times and almost each time they get a better and sweeter deal. Same instances on the RFD thread. Get your facts straight, please.

i did mention customer relations right?...they can overide all the other departments decisions.
but if customer relations writes a previous memo with the offers a previous representative offered...they won't give u more than that..

and...if u call a year or two later..of course they give u a better deal..but it doesnt get any better than the $25 retention plan nowadays....

i called mayb...5x times..asked the same stuff..they still said no..and they messed up my hup upgrade too..stupid rogers

You're semi-wrong. You're unlucky that each time you've called that you've ran into an obsticle. I once called into a CSR (the first bunch of people you can talk to) and said some mistakes were made on my account and that the Cust. Rel. people made a mistake. The CSR was able to correct it immediately and everything. Some people sign a NEW contract and 3 months later they can get a sweet ass deal. Some people call in lots of time (like you) and never get jack shit. I called in about 3 times before I got what I wanted. It really all depends. You have to read some of the stuff in HOFO and RFD to get a better understanding of what really goes on.

In the end it's more about luck and how reluctantant the CSR and Cust. Rel. person is.

^^ totally true
back then when rogers offered u 6months unlimited talk and unlimited txtin as a promotion (i think it was somethin like that) + free call id, voicemail and all that stuff when u sign a 3yr contract. right after my 6month promotion ended, i called customer relations and got myself a retention plan, finally got it on my second try =D

^I did the same thing.
Except I waited 2 weeks to call in :D

i got a pretty sweet deal too


$25 dollar

250 minutes day time, unlimited calling weekdays starting at 6pm unlimited weekend calling, ROgers to Rogers free



gotta complain to them again when 2009 arrive, cuz i will have the same plan minus rogers to rogers free

so anyways, i called in rogers customer relations today and got my second retention plan =D yay!
apparently, if i called before august 31st, i coulda gotten MUCH more free texts =( but oh well
here's the details
750 daytime minutes
unlimited evenings and weekends starting at 5pm
unlimited network calling (between rogers/fido)
free call id
free voicemail
125 free texts
total after fees/taxes = just under $45

just for the fun of it, also got a K790a for $80
that'll be a nice backup :)

WTF....
i only have..
150 daytime
unlimited E/W @ 6
unlimited incoming
unlimited network - network
$10 comm pack

all for the low low price of just under $60


what did you do to get yours...? i just want more daytime.. :(

basically, you just have to sound like a noob when talking to them...sighh, yea i know it IS a bit hard lol
i juz told them
i wanna cancel my plan cuz my previous bill went up to $180
i told them some BS plan telus was giving me LOL (500daytime, e/w @6pm, call id, txts)
then the lady gave me a bunch of choices, and the 750daytime is on a promotion right now, 50% off
so you should call in when it's still available
also told them my V3 razr (which i got for free almost 2yrs ago) does NOT turn on anymore, so i bought a new battery, and still doesn't work, and she's like, we'll also give you a bluetooth headset for free to make up for the extra battery you bought (which i didn't LOL!)

damn, i love my plan now =)
i'm gonna have soo many extra daytime minutes lol, 90% of my calls are gonna be within network calling anyways so...w/e

good luck with it jeff ^^