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07-30-2008, 05:03 PM
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#1 | | I am Hook'd on RS
Join Date: Sep 2007 Location: Burnaby
Posts: 96
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|  Shaw Cable Retention Plan
I'm asking the RS gurus out there if there is a Shaw Retention program? I currently have been a customer of shaw cable and internet for more than 10 years and have never asked for anything more than my plan.
I recently called Rogers to cancel my phone plan but they offered me a retention plan to which I was very pleased about. I was wondering if Shaw has the same thing?
Any info or advice is greatly appreciated. I'm thinking of getting an HDTV package or switching from the normal internet to Shaw x-treme net. One or the other or possibly both.
Thanks in advance.
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07-30-2008, 05:05 PM
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#2 | | Rotary dori dori MOD
Join Date: Oct 2006 Location: vancouver
Posts: 1,833
Thanked 96 Times in 37 Posts
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not too sure myself...best option would be to just call and ask. i'm assuming they could possibly put credits on ur account at least.
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07-30-2008, 05:18 PM
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#3 | | 14 dolla balla aint got nothing on me!
Join Date: Jun 2007 Location: vancouver
Posts: 664
Thanked 6 Times in 3 Posts
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let me know if they do
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07-30-2008, 05:52 PM
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#5 | | ninja edits your posts without your knowledge
Join Date: Jan 2004 Location: Vancouver
Posts: 14,959
Thanked 6,310 Times in 1,777 Posts
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I was under the impression that Shaw and Rogers are under the same company?
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07-30-2008, 07:16 PM
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#6 | | My homepage has been set to RS
Join Date: Apr 2005 Location: vancouver
Posts: 2,217
Thanked 811 Times in 274 Posts
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na, shaw rogers arnt, same, they traded customer bases,, rogers got eastern canada,(toronto)
while shaw got bc and alberta
THey dont have retention plan, they might give u deal for 6 months on a package,, or add on,, or give u free digital channels for a month,, (that is just a quick command on the computer).. i use to work for shaw.
just get a job thr, will get ALL the freaking channels for $30 . lol
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07-30-2008, 07:21 PM
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#7 | | Banned By Establishment
Join Date: Mar 2006 Location: Richmond
Posts: 12,484
Thanked 2,091 Times in 773 Posts
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^ say you will go to a competitor, but that could be different for depending where youl ive. I believe becasue of me living in richmond I am boned.
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07-30-2008, 07:52 PM
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#8 | | I contribute to threads in the offtopic forum
Join Date: Jan 2004 Location: New West
Posts: 2,814
Thanked 696 Times in 240 Posts
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is there any way to get rogers for TV out here?
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07-30-2008, 11:29 PM
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#9 | | HELP ME PLS!!!
Join Date: Nov 2005 Location: vancouver
Posts: 5,987
Thanked 1,379 Times in 478 Posts
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always telus tv or bell
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07-31-2008, 01:04 AM
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#10 | | G'd up! w000weee
Join Date: Jan 2002 Location: Vancouver
Posts: 4,140
Thanked 225 Times in 84 Posts
| Quote:
Originally Posted by tool001  na, shaw rogers arnt, same, they traded customer bases,, rogers got eastern canada,(toronto)
while shaw got bc and alberta | This information is correct  | |
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11-19-2008, 10:31 AM
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#11 | | ninja edits your posts without your knowledge
Join Date: Jan 2004 Location: Vancouver
Posts: 14,959
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So apparently there is one... http://www.redflagdeals.com/forums/s...d.php?t=619633
I haven't had the time to do it or to thoroughly read through the responses but it looks good if you start to read from the last few pages to get an up to date situation..
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11-19-2008, 10:34 AM
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#12 | | I am Hook'd on RS
Join Date: Sep 2007 Location: Burnaby
Posts: 96
Thanked 3 Times in 1 Post
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Holy shit CRS!!!!
You're good! hahahaha Anyone try this yet? INFO?! AND OUTCOME?
Guides anyone?!
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11-19-2008, 10:44 AM
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#13 | | Trollollolloing RS sine 2005
Join Date: Feb 2005 Location: Richmond
Posts: 7,093
Thanked 2,471 Times in 704 Posts
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i should try this, been waitting for a HD box forever but can justify the prices.
anyone wanna post up their convo and what to say?
i'm not good at talking people into giving me deals.
__________________ Quote:
Originally Posted by MajinHurricane I had some girl come into the busser station the other day trying to make out with every staff member and then pull down her pants and asked for someone to stick a dick in her (at least she shaved). | Quote:
Originally Posted by 1exotic Vtec doesn't kick in on Reverse. | Quote:
Originally Posted by Ulic Qel-Droma its like.. oh yeah oh yeah.. ohhhh yeah... OOoooOohh... why's it suddenly feel a bit better... ohhhh yeahh... ohhh...oh..fuck... it probably ripped. | | |
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11-19-2008, 10:46 AM
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#14 | | ninja edits your posts without your knowledge
Join Date: Jan 2004 Location: Vancouver
Posts: 14,959
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| Quote:
Originally Posted by RX_Renesis i should try this, been waitting for a HD box forever but can justify the prices.
anyone wanna post up their convo and what to say?
i'm not good at talking people into giving me deals. | You're welcome.  | |
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11-19-2008, 10:49 AM
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#15 | | Need to Seek Professional Help
Join Date: Jun 2006 Location: 604
Posts: 1,049
Thanked 160 Times in 80 Posts
| Quote:
Originally Posted by HSK Holy shit CRS!!!!
You're good! hahahaha Anyone try this yet? INFO?! AND OUTCOME?
Guides anyone?! | Can be done, though I don't think free is possible any more. I ended up getting 6 month free rental with option to purchase at the end for half price, plus 6 months of free preview of all the extra/premium HD channels. http://www.digitalhome.ca/forum/show...t=90566&page=6
It helps if you have a solid background with them -- for instance, I spend about $100/mo with them due to cable, internet and Chinese TV -- in fact I've been spending that much for years. Use what leverage you have.
Be polite. Ask for Customer accounts (IIRC). The CSR I spoke to told me that he was looking at my payment history, account standing etc etc etc. He indicated that his department was instructed to avoid being total whores about providing deals and that I was a solid customer, so your milage may vary depending on your account standing and CSR.
Oh, one more edit for clarity: I have had a non-PVR HD box for years and wanted to upgrade to a HDPVR. They wouldn't take the old non-PVR HD box on trade because it was out of warranty.
Last edited by Blinky; 11-19-2008 at 11:44 AM.
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11-19-2008, 10:54 AM
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#16 | | ninja edits your posts without your knowledge
Join Date: Jan 2004 Location: Vancouver
Posts: 14,959
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Seems that bell is offering the best bet ATM. I think using Bell would be pretty go leverage... That is if you have the good background blah blah blah long time customer blah blah blah.. and everything else.
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11-19-2008, 11:26 AM
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#17 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Apr 2001 Location: Rmd, BC
Posts: 9,951
Thanked 378 Times in 66 Posts
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Did you guys call in and say that you want to cancel?
Last time I called I said that I needed some new boxes because one of my old SD boxes were dead. I asked about what kind of differences were there between Telus TV and Shaw cable and they said they are totally different. Gave me some BS about me first having to have ADSL services with Telus before being able to get that deal (which is untrue). I got fed up with the agent because then he started to bridge me onto Shaw Home Phone...which is NOT what I asked him about. I promptly told him to STFU and hung up.
Will try my luck again with another agent. Thinking of going HD but need the boxes first.
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11-19-2008, 11:39 AM
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#18 | | Need to Seek Professional Help
Join Date: Jun 2006 Location: 604
Posts: 1,049
Thanked 160 Times in 80 Posts
| Quote:
Originally Posted by Levitron Did you guys call in and say that you want to cancel? | I didn't outright threaten to cancel, because I'm reasonably satisfied by their selection and internet. So, either be serious about cancelling, or be prepared to have your bluff called if you're going to threaten.
It may help to indicate that you're seriously THINKING about jumping ship. This would include familiarizing yourself with what Telus and Bell offer. Last time I checked, Telus didn't offer HD, for instance.
Consider going for a PVR if you're making the step to HD.
If you're thking about non-PVR boxes only, have a look at craigslist as the going rate for non-PVR boxes seems to be about $200ish. OTOH if you manage the paying the half-price-for-the-HDPVR after six months means you can land a PVR for about $300.
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11-19-2008, 12:10 PM
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#19 | | Rs has made me the woman i am today!
Join Date: Mar 2002 Location: Vancouver
Posts: 4,443
Thanked 61 Times in 40 Posts
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Very true.
It really depends who is on the other line and the department you should be talking to are either customer relations or some "customer loyalty" department of that sort.
With the additional HD channels Shaw has provided, it's time to switch to HD packaging.
__________________ Quote: Originally posted by CKMack
you'll NEVER understand women | | |
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11-19-2008, 12:17 PM
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#20 | | Captain Happy Bubble is my Homeboy
Join Date: Mar 2004 Location: Vancouver
Posts: 301
Thanked 42 Times in 13 Posts
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Shaw has no retention department because they have no competition. Shaw is the only cable company in BC that doesn't use a satellite dish.
They might give you a bill credit if you get the right person on the phone, but from my past experience with them, they have no problem canceling your service with them.
Shaw also doesn't use contracts.
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11-19-2008, 03:04 PM
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#21 | | Trollollolloing RS sine 2005
Join Date: Feb 2005 Location: Richmond
Posts: 7,093
Thanked 2,471 Times in 704 Posts
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ok here's what bell has to offer for their HD PVR
* 50% off an HD PVR Plus. Only $299 after credit1
* $25 online credit
* $10 Pay Per View credit3
* Movie Central, including HBO Canada, free for 2 months4
i guess if ur a long term customer with them, call in and say u're thinking of switching since there seems to be a better deal at bell, and i'm sure they offer you something.
__________________ Quote:
Originally Posted by MajinHurricane I had some girl come into the busser station the other day trying to make out with every staff member and then pull down her pants and asked for someone to stick a dick in her (at least she shaved). | Quote:
Originally Posted by 1exotic Vtec doesn't kick in on Reverse. | Quote:
Originally Posted by Ulic Qel-Droma its like.. oh yeah oh yeah.. ohhhh yeah... OOoooOohh... why's it suddenly feel a bit better... ohhhh yeahh... ohhh...oh..fuck... it probably ripped. | | |
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11-19-2008, 08:10 PM
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#22 | | My dinner reheated before my turbo spooled
Join Date: Jan 2005 Location: Vancouver
Posts: 1,702
Thanked 16 Times in 7 Posts
| Quote:
Originally Posted by Blinky I didn't outright threaten to cancel, because I'm reasonably satisfied by their selection and internet. So, either be serious about cancelling, or be prepared to have your bluff called if you're going to threaten.
It may help to indicate that you're seriously THINKING about jumping ship. This would include familiarizing yourself with what Telus and Bell offer. Last time I checked, Telus didn't offer HD, for instance.
Consider going for a PVR if you're making the step to HD.
If you're thking about non-PVR boxes only, have a look at craigslist as the going rate for non-PVR boxes seems to be about $200ish. OTOH if you manage the paying the half-price-for-the-HDPVR after six months means you can land a PVR for about $300. | Telus has HD, but I could give you a million reasons why telus tv sucks ...if i wasnt getting it free theres no way id have it still
__________________
:rant
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11-20-2008, 07:01 PM
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#23 | | I am Hook'd on RS
Join Date: Sep 2007 Location: Burnaby
Posts: 96
Thanked 3 Times in 1 Post
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So anyone try it yet?! A guide/conversation that took place?
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11-21-2008, 10:58 AM
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#24 | | Wunder? Wonder?? Wander???
Join Date: Apr 2001 Location: Vancouver, BC
Posts: 218
Thanked 21 Times in 4 Posts
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Originally Posted by HSK So anyone try it yet?! A guide/conversation that took place? | See this thread and read the last few pages http://www.redflagdeals.com/forums/s...d.php?t=619633
The longer you've been with them, and the more expensive your monthly bill is, the more negotiating power you have.
Last edited by kuri; 11-21-2008 at 11:00 AM.
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11-21-2008, 12:26 PM
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#25 | | Diagonally parked in a parallel universe
Join Date: Oct 2006 Location: vancouver
Posts: 1,466
Thanked 9 Times in 8 Posts
| Quote:
Originally Posted by kuri | Not quite
My parents have been with them since 1991 for Cable TV + Internet. The bill is over $100 each month, and they pay on time everymonth.
Recently we tried to get a deal on the HD PVR. These guys won`t give us anything at all in terms of discounts, credits etc...
We have called about 3-4 times, spoke to a different person everytime...From customer service agents to agents in the retention dept--they won`t give us anything at all...They claim the most they can give is a month of free preview for all the HD and digital channels. What a bunch of BS...
Last edited by albert116; 11-21-2008 at 12:37 PM.
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