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10-06-2010, 03:33 PM
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#726 | | What hasn't Killed me, has made me more tolerant of RS!
Join Date: Mar 2005 Location: Coquitlam
Posts: 178
Thanked 48 Times in 23 Posts
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asked if i could get iPhone4, they told i couldn't due to my heavily discounted plan  | 
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10-06-2010, 03:51 PM
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#727 | | Where's my RS Christmas Lobster?!
Join Date: Nov 2004
Posts: 817
Thanked 120 Times in 62 Posts
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Originally Posted by CRS  What do you mean by "immediate resistance"? | 5th call: The rep said I shouldn't have called this number, asked how I got this number, and said I need to call in again through the normal number. I said I'm sorry and he LITERALLY hung up on me.
6th call (within an hour): Same thing, but the rep didn't hang up, however, everything that was offered was no where close to what I was initially offered in the first 4 calls. It was basically just retention plans with no monthly credits at all.
I COULD be wrong, but I figure I might have been flagged, as many people did warn about using the direct number, yet I still hear about people calling multiple times and getting away with it.
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10-06-2010, 07:29 PM
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#728 | | I *heart* Revscene.net very Muchie
Join Date: Nov 2007 Location: vancouver
Posts: 3,698
Thanked 609 Times in 234 Posts
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Hey was wondering if anyone is able to help me out on this. I'm under 19 and therefore my account is under my mother's name, and I was told I'm not allowed to call into crs and change anything because it is technically not my account. I then told them that my friends, also under 19, have been able to call in and get retention plans no problem. I believe they told me the same thing the last time my contract was ending and they gave my mother a pretty shitty deal but since she didn't know I could get anything better she took it. Is there anyway I could call in? If I can't come up with anything I might just try and say my mother can't speak english and therefore I need to translate.
__________________ Van Tech Students JOIN!!! Quote:
Originally Posted by secret1 MY PENIS IS THE SIZE OF A CIGARETTE LIGHTER! jizzing on my keyboard is hard for me! imma be fucked for life, but fuck it I'm a BITCH! | | |
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10-06-2010, 07:33 PM
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#729 | | Where's my RS Christmas Lobster?!
Join Date: Jan 2007 Location: GVA
Posts: 887
Thanked 328 Times in 118 Posts
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^ Just get another female to say she's your mother and to grant you power over the account (first degree). Yes it's a little dishonest but your mom consents and the CSR really doesn't care--just a formality. After you're a first degree user you can make all the changes the account holder can... though I think you may only be able to be second degree under 19.
I got my phone when I was 17 so my mom signed but they put me on as second degree on the account right away (my mom speaks english but she didn't want to deal with my phone stuff). When I turned 19 we transferred the account to me.
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10-06-2010, 07:37 PM
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#730 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Jun 2005 Location: the Bat Cave
Posts: 9,114
Thanked 264 Times in 117 Posts
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^
just have your mom with you when you call in to fido and she can give you authorization to change stuff on your account
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10-06-2010, 07:47 PM
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#731 | | I *heart* Revscene.net very Muchie
Join Date: Nov 2007 Location: vancouver
Posts: 3,698
Thanked 609 Times in 234 Posts
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Btw I forgot to mention I AM 1st (highest) on the account BUT I am still UNABLE to call crs, I just talked to my friend and he was in the same situation but they still allowed him to change his plan wtf?
__________________ Van Tech Students JOIN!!! Quote:
Originally Posted by secret1 MY PENIS IS THE SIZE OF A CIGARETTE LIGHTER! jizzing on my keyboard is hard for me! imma be fucked for life, but fuck it I'm a BITCH! | | |
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10-06-2010, 08:02 PM
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#732 | | Need to Seek Professional Help
Join Date: Jun 2010 Location: Vancouver
Posts: 1,076
Thanked 359 Times in 162 Posts
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Originally Posted by hongy Btw I forgot to mention I AM 1st (highest) on the account BUT I am still UNABLE to call crs, I just talked to my friend and he was in the same situation but they still allowed him to change his plan wtf? | call in, and tell them that you're mom is going to make you an authorized user. they'll ask to speak to your mom, ask some security questions if any, and confirm that "yes, she wants you to be an authorized user"
something i had my mom do the moment i got a new plan 3 years ago after cancelling bell. renewed my contract through retentions in may i believe it was, mom is in a whole different city than me so yea... should work like that.
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10-06-2010, 08:10 PM
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#733 | | Need to Seek Professional Help
Join Date: Jun 2010 Location: Vancouver
Posts: 1,076
Thanked 359 Times in 162 Posts
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just wondering, what's the direct number for retentions?
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10-06-2010, 08:11 PM
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#734 | | degenerate extraordinaire
Join Date: Jul 2002 Location: missing rmd
Posts: 6,241
Thanked 503 Times in 238 Posts
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but hongy was stating he is already on the first authorization level
__________________ Quote: Originally posted by 97ITR
He would step out of his freshly downtown autospa detailed 996 C4s, check out his own reflection in the driverside window out of habit, take off his brand new limited edition D&G aviator sunglasses so the mf can see the fury in his eyes, sashay over to the other guy and then threaten to insert his black leather Savatore Ferragamo loafers into the guys rear-end. | | |
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10-06-2010, 08:17 PM
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#735 | | I *heart* Revscene.net very Muchie
Join Date: Nov 2007 Location: vancouver
Posts: 3,698
Thanked 609 Times in 234 Posts
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Originally Posted by impulseX just wondering, what's the direct number for retentions? | 18882593436
__________________ Van Tech Students JOIN!!! Quote:
Originally Posted by secret1 MY PENIS IS THE SIZE OF A CIGARETTE LIGHTER! jizzing on my keyboard is hard for me! imma be fucked for life, but fuck it I'm a BITCH! | | |
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10-06-2010, 08:19 PM
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#736 | | Need to Seek Professional Help
Join Date: Jun 2010 Location: Vancouver
Posts: 1,076
Thanked 359 Times in 162 Posts
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thanks!
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10-06-2010, 08:22 PM
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#737 | | Need to Seek Professional Help
Join Date: Jun 2010 Location: Vancouver
Posts: 1,076
Thanked 359 Times in 162 Posts
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Originally Posted by Ikkaku but hongy was stating he is already on the first authorization level | that's really strange then.. i've been with fido since '07. and everything i've been able to change on the account. the only time i needed authorization was when i changed from my alberta number to a bc number.
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10-06-2010, 11:37 PM
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#738 | | Captain Happy Bubble is my Homeboy
Join Date: Mar 2009 Location: Vancouver
Posts: 323
Thanked 111 Times in 22 Posts
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Originally Posted by hongy Btw I forgot to mention I AM 1st (highest) on the account BUT I am still UNABLE to call crs, I just talked to my friend and he was in the same situation but they still allowed him to change his plan wtf? | weird what # do you call and what do tell them? I'm only a authorized user and i called them a week ago, i just give them my name and the info they usually ask me for and i can make the changes. They told me when I became a authorized user that i could make any changes besides cancellation, i could even renew. My father is the account holder.
btw the deal i was offered:
200min
Evenings/weekends @ 5pm
2500txt
Voicemail
Caller ID
Flex bbm data
For $37 Tax in
Tried to get unlimited incoming, but they wanted $5
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10-07-2010, 09:28 PM
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#739 | | Need to Seek Professional Help
Join Date: Jun 2010 Location: Vancouver
Posts: 1,076
Thanked 359 Times in 162 Posts
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Originally Posted by LemonT weird what # do you call and what do tell them? I'm only a authorized user and i called them a week ago, i just give them my name and the info they usually ask me for and i can make the changes. They told me when I became a authorized user that i could make any changes besides cancellation, i could even renew. My father is the account holder.
btw the deal i was offered:
200min
Evenings/weekends @ 5pm
2500txt
Voicemail
Caller ID
Flex bbm data
For $37 Tax in
Tried to get unlimited incoming, but they wanted $5 | I'm authorized and renewed. never tried cancelling though.
my plan is identical to your offer minus the data, total is 30 after taxes.
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10-07-2010, 10:17 PM
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#740 | | ~~
Join Date: Aug 2009 Location: Vancouver
Posts: 403
Thanked 343 Times in 44 Posts
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Got my mom the $35 unlimited unzoned calling plan + 7 CID + tax = $47 from the old city fido. What can I say to get CID credited? Quote:
Originally Posted by carsncars ^ Just get another female to say she's your mother and to grant you power over the account (first degree). Yes it's a little dishonest but your mom consents and the CSR really doesn't care--just a formality. After you're a first degree user you can make all the changes the account holder can... though I think you may only be able to be second degree under 19.
I got my phone when I was 17 so my mom signed but they put me on as second degree on the account right away (my mom speaks english but she didn't want to deal with my phone stuff). When I turned 19 we transferred the account to me. | not true..I'm 17 and first degree but then again they never asked my age lol! Posted via RS Mobile | |
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10-07-2010, 11:46 PM
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#741 | | What hasn't Killed me, has made me more tolerant of RS!
Join Date: Feb 2004 Location: van
Posts: 177
Thanked 109 Times in 21 Posts
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anybody have experience dealing with retentions as a new customer?
trying to help my girlfriend that is with koodo, get a plan that is better than the ones currently available at stores and websites with hopefully an iphone 4.
OR
can i open up a second line on my account with the same or similar plan that I can just give to her?
I have:
200 min/ unlimited weekends and evenings at 5pm
caller id/ voice mail/ 2500 texts
100mb data flex plan
for $27.50
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10-08-2010, 02:12 AM
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#742 | | 14 dolla balla aint got nothing on me!
Join Date: Jun 2002 Location: Vancouver
Posts: 610
Thanked 173 Times in 71 Posts
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You can't deal with retention as a new customer. What she needs to do to get a retention plan is sign up for a new account and wait 3 months then ask for a retention plan. Or you can open a second line on your account that might work. Posted via RS Mobile | |
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10-08-2010, 08:07 AM
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#743 | | I contribute to threads in the offtopic forum
Join Date: Jul 2010 Location: Vancouver
Posts: 2,511
Thanked 661 Times in 208 Posts
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when you call retentions, does it change your current plan, or does it add to your current contract? Posted via RS Mobile | |
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10-08-2010, 08:14 AM
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#744 | | ninja edits your posts without your knowledge
Join Date: Jan 2004 Location: Vancouver
Posts: 14,959
Thanked 6,310 Times in 1,777 Posts
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Originally Posted by Bigbaddie when you call retentions, does it change your current plan, or does it add to your current contract? Posted via RS Mobile | Bit of both.
It depends on exactly what you're changing and how extreme are these modifications.
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10-08-2010, 08:33 AM
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#745 | | I contribute to threads in the offtopic forum
Join Date: Jul 2010 Location: Vancouver
Posts: 2,511
Thanked 661 Times in 208 Posts
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my plan right now is really expensive compared to what people are getting. Just wondering if they could add cid and maybe lower price a bit. Posted via RS Mobile | |
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10-08-2010, 01:33 PM
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#746 | | My homepage has been set to RS
Join Date: Nov 2007 Location: Vancouver
Posts: 2,205
Thanked 1,605 Times in 536 Posts
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Does the direct retentions number no longer work? It does the same thing as 611 now
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10-08-2010, 02:04 PM
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#747 | | ninja edits your posts without your knowledge
Join Date: Jan 2004 Location: Vancouver
Posts: 14,959
Thanked 6,310 Times in 1,777 Posts
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Originally Posted by Bigbaddie my plan right now is really expensive compared to what people are getting. Just wondering if they could add cid and maybe lower price a bit. Posted via RS Mobile | People need to realize that some of these "Epic Plans" weren't won over in a day or a single phone call. These people have normally been with the company for a substantial amount of time and have had to make numerous calls.
With that said, how long have you been with them? And what is your current plan and when did you sign it?
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10-08-2010, 02:47 PM
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#748 | | I contribute to threads in the offtopic forum
Join Date: Jul 2010 Location: Vancouver
Posts: 2,511
Thanked 661 Times in 208 Posts
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Ive signed a 3 yr contract with fido almost 2 years ago...
My plan is:
200 daytime min
Unlimited eve + weekends
Unlim texting
17.50+ system access + text add on. works out around 38?
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10-08-2010, 03:30 PM
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#749 | | I *heart* Revscene.net very Muchie
Join Date: Nov 2007 Location: vancouver
Posts: 3,698
Thanked 609 Times in 234 Posts
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Just got off the phone with them and my plan didn't get much better but it'll do for now. Apparently their constant texts and phone calls were just to tell me my contract ends 6 MONTHS FROM NOW! fucking bullshit.
$25+$3 tax=$28 a month gets me
200 daytime minutes
Fido2Fido
Evenings/Weekends @5pm
2500 text
100 mms
Caller ID/Voice Mail
I basically got a $5 credit and then paid an extra $5 for the mms. I will call again in a few months or so, they were unable to match Splmash's $17.50 a month (apparently its the $17.50 a month plan with over $20 worth of options on credit without seeing his phone number). This was even after I've told them all the issues I've had with them, no bills for my account for the first 4 months of this year and still have never seen them and now its happening to my sister, and the fact I've been with them for 4 years and my sister 8 years. I told them i planned to cancel and was told it'll cost me $100. At this point if I can't get a data plan as well I might as well cancel, yes I get a shit plan someone where else but I'm done with fido at this point.
__________________ Van Tech Students JOIN!!! Quote:
Originally Posted by secret1 MY PENIS IS THE SIZE OF A CIGARETTE LIGHTER! jizzing on my keyboard is hard for me! imma be fucked for life, but fuck it I'm a BITCH! | | |
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10-08-2010, 05:08 PM
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#750 | | Need to Seek Professional Help
Join Date: Jun 2010 Location: Vancouver
Posts: 1,076
Thanked 359 Times in 162 Posts
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Originally Posted by jensing Got my mom the $35 unlimited unzoned calling plan + 7 CID + tax = $47 from the old city fido. What can I say to get CID credited?
not true..I'm 17 and first degree but then again they never asked my age lol! Posted via RS Mobile | When they make you first degree, if i'm not mistaken (this was well over 3 years ago) they do ask for your own birthday. (month, day and year) so... asking your age is irrelavent because it's on file
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