i think you're taking the word "tighten" too literally. Could have meant re-torquing, like re-torquing engine mounts. ie: loosening the engine/trans mounts, letting the engine/trans sit neutrally, then tightening the bolts.
Just because i work a dealership, doesn't mean i'm standing up for that dealer. But rather, techs in general. We're only human, we forget the occasional thing here and there.
Even if they did happen to forget to tighten something, it could've happen to anyone at any garage.
And i'm with Y2k on this one. Let them fix their mistakes.
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