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Old 03-10-2010, 07:46 AM   #1
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Brian Jessel BMW

I just put it in for diagnostics
335i 2008 cabrio, sports package
I sometimes felt that coming to a slow stop, the rear brakes? feel that it grinds? sometimes i can feel a little rumble when this happens.

Anyways this doesnt happen all the time, so i went to BMW this morning and i left the car there.

They said they gonna CHARGE me 70$(half hour labor) if they cant find anything wrong. Am i just new to these things, or is this BS.

Few weeks ago i left my car there for a brake change cuz i heard squealing, but apparently it was just dirty rotors and they didnt charge me anything. Mind you they decided it was time for an oil change so they did that.
Another thing is that they said to fix the squeal problem, i pay to get the rotors cleaned. and ALOT of 335s have this problem.

if they dont find any problem, iis there anyway i can not get charged? im thinking of writing a letter to BMW corporate. iis this how the system works?
I dont get charged for any diagonistics at my Infiiniti dealer.(even if they dont find anything).

BMw disappoint
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Old 03-10-2010, 07:55 AM   #2
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The squeaking is a common issue. Some people will hear it for the rest of their lives.
I on the other hand only had to mention it once to them and they fixed it and I never heard it again.

I'm not so sure about the grinding/rumbling though.

Next time, search here: http://www.e90post.com

If they try to charge you, I just wouldn't pay. That's bullshit. I think it's just a threat to make sure you're not just sending your car in all the time for a free car wash or something LOL.
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Old 03-10-2010, 08:06 AM   #3
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you got it fixed at BJ for free?
how is it that they know the problem and know the solution but want to charge me while they fix yours for free. BJ has so many inconsistencies. if i want to writhe a letter to BMW where do i send it?

i posted here because its likely anyone on e90 thats local is also on here (since this is a post regarding a local dealersihp)
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Old 03-10-2010, 08:09 AM   #4
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you got it fixed at BJ for free?
how is it that they know the problem and know the solution but want to charge me while they fix yours for free. BJ has so many inconsistencies. if i want to writhe a letter to BMW where do i send it?

i posted here because its likely anyone on e90 thats local is also on here (since this is a post regarding a local dealersihp)
Why wouldn't they fix it for free? You still have warranty...and here: http://www.e90post.com/forums/forumd...aysprune=&f=24

A lot of those people are local.
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Old 03-10-2010, 08:25 AM   #5
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they told me the squealing was part of wear and tear. (brake dust buildup)
did i get bsed?

also i was told id get refunded for labor fees if they find the problem later on but if they cant find now, how can they find it later? who should i speak to if thhey find nothing.
i probably take them on a drive, and go from there.
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Old 03-10-2010, 08:31 AM   #6
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It's complete bullshit. They tend to do that a lot. I had switched my rims and had the flat-tire signal coming on as soon as I did so. The service advisor tried to tell me it's because my new rims don't have TPMS and that they'd charge me shitload to turn the signal off....It took me 10 minutes to explain to the service advisor that the stock rims in Canadian BMW's don't have TPMS and unless they sold me an American car, that shouldn't be the issue.

Finally, he's like okay I will bring that up with the technician.


This brake issue is complete bullshit. I don't really think it has anything to do with the dust. More like the sensors grinding or something. If I were you, I just wouldn't give up on the issue, nor would I pay for anything. Your car is brand new, you shouldn't be having to deal with "wear and tear" issues already.
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Old 03-10-2010, 02:20 PM   #7
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2008, you should be under warranty for at least another year.. and definitely write a letter to BMWNA to complain.
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Old 03-10-2010, 02:33 PM   #8
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I don't think brake pads/Rotors are under warranty. Unless there is a problem right after installation/during installation will BMW pay for it. (dont 100% quote me on this).

you get free service if it is "regular maintenance" meaning when your warning light goes on (oil change, XXXXXXkm check, etc)... other problems like yours require you to pay.

The squeeky brakes indeed is a common issue to almost all E90/92's. Mostly you get it during start up right? The best solution is to change to an aftermarket pad.. I dont think BMW can void your warranty, since brake pads are even part of the warranty anyways lol.The OEM rear pads burn quick, almost around 25,000km will you have to change it.. I suggest an aftermarket solution and sticking with the OEM sensor. Nixon and CG offers good install rates and has cheaper parts compared to OEM.

Oh and JiggaZed, your flat tire goes on because you changed to a different tire spec. the sensor probably thought it is a flat tire due to the change in wheel rotation.. WHen ever you change rims/tire size, reset your tire sensor in "PARK" mode.
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Old 03-10-2010, 02:35 PM   #9
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i bring my car to nixon or CG whenever there is a problem that is not a part of the regular maintenance package... BMW has the right to charge you $70 for the checkup cause thats the 30min rate.
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Old 03-10-2010, 02:49 PM   #10
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It's a fuzzy area. Ideally it goes like this:

- If they check it and find a problem that is a warranty issue (defect), there is no charge to you.

- If they check it and find a problem that warranty doesn't cover, then you'll be billed for the diagnostic and repair.

- If they check it and find no problem, theoretically it should be covered under warranty. But every manufacturer is different, and every dealership is different.

Before you complain to BMWNA, i'd post your question at E90 forums. Then try another dealership. Phone in advance to find out their policy.
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Old 03-10-2010, 02:54 PM   #11
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weird my pads don't make any noises at all...
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Old 03-10-2010, 03:22 PM   #12
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I would definitely ask to speak to another SA or someone higher up. From my experience, there is NO way they would charge you for not finding a problem with your car while it's under warranty. Who's the SA you're dealing with right now? I know of at least two that work there that have 0 knowledge of any BMW's, and consistently try to screw over customers with crap like, "not covered, you'll have to pay". Last time that happened to me (no appointment so I couldn't deal with my regular SA who was busy), I asked to see my sales guy, who then told me to leave the car with him to have the tech's look at, and gave me a courtesy car to go home. And of course, no charge at all for me.
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Old 03-10-2010, 04:53 PM   #13
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Umm...even my 1989 BMW 325i brakes squeel. This is normal for German cars.
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Old 03-10-2010, 05:58 PM   #14
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Request to go for a road test with the Shop Foreman. Maybe it's normal, then you can take your car back. If you need your brakes serviced, it's not covered under warranty so you'll have to pay.

If you still have a problem or concern, PM me your number and I'll look into it for you tomorrow at work.
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Old 03-10-2010, 06:00 PM   #15
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Quote:
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Umm...even my 1989 BMW 325i brakes squeal. This is normal for all cars.
Fixed it.
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Old 03-10-2010, 06:02 PM   #16
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I would definitely ask to speak to another SA or someone higher up. From my experience, there is NO way they would charge you for not finding a problem with your car while it's under warranty. Who's the SA you're dealing with right now? I know of at least two that work there that have 0 knowledge of any BMW's, and consistently try to screw over customers with crap like, "not covered, you'll have to pay". Last time that happened to me (no appointment so I couldn't deal with my regular SA who was busy), I asked to see my sales guy, who then told me to leave the car with him to have the tech's look at, and gave me a courtesy car to go home. And of course, no charge at all for me.
May I ask how your Service Advisors were trying to "screw" you over?
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Old 03-13-2010, 03:50 PM   #17
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i have same problem. it's due to glazing. shop guy said i have extreme glazing but cant be fixed cause it's not part of warranty. he just told me to brake harder....so stupid. theyre sticky when theyre cold and sweak and vibrate like hell at slow speeds


there was a service bullitin re brake sensor causing squeak. might try to force them to fix it next time
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Old 03-13-2010, 05:19 PM   #18
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thats how it is with ALL DEALERSHIPS!

inspection fee, if u choose to get it fixed, they may or may not wave that 1/2 hr inspection fee.

hell, when i brought in my TV to get fixed at a TV repair place, they charged me $30 bucks to examine what was wrong with the TV. this was the diognose fee. if they found what was wrong, and it was under warranty, then the fee is waived. if they found what was wrong and it wasnt under warranty, they give me an quote, and if i choose to get it fixed at their shop, they would waive the fee. if they found what was wrong, and i didnt want them to fix it, they charge me that $30 bucks.

at the end of the day, someone has to pay for that tech to see about your car. either you pay, or the warranty pays (which is the head quarters eg toyota, honda, mazda, bmw, benz, audi...etc...).
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Old 03-13-2010, 06:05 PM   #19
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thats how it is with ALL DEALERSHIPS!

inspection fee, if u choose to get it fixed, they may or may not wave that 1/2 hr inspection fee.

hell, when i brought in my TV to get fixed at a TV repair place, they charged me $30 bucks to examine what was wrong with the TV. this was the diognose fee. if they found what was wrong, and it was under warranty, then the fee is waived. if they found what was wrong and it wasnt under warranty, they give me an quote, and if i choose to get it fixed at their shop, they would waive the fee. if they found what was wrong, and i didnt want them to fix it, they charge me that $30 bucks.

at the end of the day, someone has to pay for that tech to see about your car. either you pay, or the warranty pays (which is the head quarters eg toyota, honda, mazda, bmw, benz, audi...etc...).

Honestly that has never been the case for me or my dad. I have an 08 g35 he has an 03 which we've taken in for a couple reasons/concerns. Whether it was a warranty issue or not, neither of us have ever been charged an inspection fee. I have even had my brakes changed through warranty without hassle, completely free of charge. Why would you be charged for a inspection fee while your car is still under factory warranty?
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Old 03-13-2010, 10:25 PM   #20
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because some parts arent under warranty. some are considered wear and tear.

and the brake thing with infiniti was well know warranty issue.

the question is if the problem IS a warranty issue or not. if it isnt, then who gets the bill?

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Honestly that has never been the case for me or my dad. I have an 08 g35 he has an 03 which we've taken in for a couple reasons/concerns. Whether it was a warranty issue or not, neither of us have ever been charged an inspection fee. I have even had my brakes changed through warranty without hassle, completely free of charge. Why would you be charged for a inspection fee while your car is still under factory warranty?
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Old 03-13-2010, 10:45 PM   #21
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thats how it is with ALL DEALERSHIPS!
No it is not. I have dealt with Lexus, Honda, and Mitsubishi dealers for under warranty cars, and none of them charged me a diagnostic fee nor did they ever mention it...even for items that could potentially be related to wear and tear components.
I would personally feel insulted after buying a new car and being treated that way...I have better things to do than waste the dealers time and waste mine while I am waiting for them to diagnose it. So if I take the time to come to a dealer, that means there is a problem...and denying it plus charging extra is just a smack in the face.
I'll be sure not to buy any car from BJ if that is how they treat their customers, that's for sure.
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Old 03-13-2010, 11:00 PM   #22
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maybe because you happen to just know someone there.

ever had ur car scanned by an obd reader from the dealership? they charge for that.

if the part is under warranty, then the dealership should not charge anything. if its something small, that could be quickly diognosed, then there should be no charge. however, if its something that requires putting the car on the hoist and or removing the wheels off the car to inspect, then a 1/2 hr inspection fee is standard practice.

smaller shops will bypass this, especially to familiar customers.

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No it is not. I have dealt with Lexus, Honda, and Mitsubishi dealers for under warranty cars, and none of them charged me a diagnostic fee nor did they ever mention it...even for items that could potentially be related to wear and tear components.
I would personally feel insulted after buying a new car and being treated that way...I have better things to do than waste the dealers time and waste mine while I am waiting for them to diagnose it. So if I take the time to come to a dealer, that means there is a problem...and denying it plus charging extra is just a smack in the face.
I'll be sure not to buy any car from BJ if that is how they treat their customers, that's for sure.
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Old 03-14-2010, 12:24 AM   #23
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just a thought
get a flashlight and check actual thickness of pads and condition of rotor.
if nothing looks out of the ordinary, find a empty stretch of road, bring it up to 100 and apply the brakes firmly without engaging abs. repeat a few times. if the squealing goes away then you have just fixed the problem yourself.
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Old 03-14-2010, 12:59 AM   #24
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If you can replicate the problem anytime, make an appointment with The BMW Store requesting a testdrive with the shop foreman called Albert. He is the only one who has the knowledge fixing different problems on my car. People at the other dealerships are just too "industry standard"...
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Old 03-14-2010, 01:23 AM   #25
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Here is where I am confused about the situation.

This squealing issue is a common problem in almost all BMW's. Why is it that when I have driven to about 20,000 ticks that most BMW's start making this squealing noise. Is BMW telling me that this is normal in cars? I've had 2 Hondas and an Audi. My Honda started squealing when the brakes need to be replaced. That is not the case with the BMW squealing issue. So is that's SUPPOSED to happen with BMW's? Is it my fault? Yes, brakes wear out, but this has nothing to do with the brakes being worn out.

What should be happening with this issue is a ginormous recall and some1 figure out how to prevent this stupid shit from happening in the first place.
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