Changes to Shaw's internet bandwidth

[Meowjin]

What's shaw's student deal?

[JesseBlue]

just as an FYI people...check your wall outlet to see if there are any splitters in place...i just opened up my wall and low and behold...a splitter...this actually decreased my ping and increased my speed a tiny bit...

[ddr]

Originally Posted by MajinHurricane

What's shaw's student deal?

50% off, provided you fax them your student schedule.

[PornMaster]

Originally Posted by Ulic Qel-Droma

i didn't say anything. sorta. i did 0 bargaining.

all i said was, shaw has a student deal and im switching over.
the lady sounded nice and said um lets see what we can do for you. and she said 16 bux a month (for 6 months only). but then again i can call em up 6 months later and threaten them im switching again.

i have a feeling its not just the threatening im switching over. its also cuz im in a building with fibre optic.

my friend did the same thing but only got 23 bux or something cuz he lives in a residential area with no fibre.

mind you i was actually gonna switch to shaws 100mbps, but i lied cuz i knew telus couldnt offer 100mbps, and they presented me a deal i couldnt walk away from. so i took it. it's basically free man, 16 buxs a month is chump change.

same deal I got, but I've had it for 2 years.
every year I call in and go WTF and they say sorry heres your money back and faster internet for cheaper

and IMO telus is faster than shaw

[Ulic Qel-Droma]

^
I'll prob stick with telus if they can just keep me on this plan. they didnt even ask me if i was actually a student. hopefully they'll get faster speeds than 25mbps.

[JayEch]

is there a shaw retentions? been with them for like 10 years and now my parents are thinking about changing.

[typ.]

Just upgraded to Shaw's Broadband 50, but my speedtest shows 24mbps? Why is this?

[jnesss]

Originally Posted by Jap_AV

Just upgraded to Shaw's Broadband 50, but my speedtest shows 24mbps? Why is this?

i just got the broadband 50 as well. shaw isn't as consistent as telus'. try running the test again in a bit, there's probably high traffic in your area right now. getting 44mps.. for now.

[lilaznviper]

i know 2 people who have shaw broadband and the only time they hit even close to 50 is when they first got it. then it never was at 50. maxed out at about 25 though upload is always consistent ...

[TOS'd]

Day I got Broadband 50:


11 Days later (torrents and stuff running, didnt want to stop everything):

[Jayboogz]

anyone been having troubles with the connection? shaw internet has been disconnecting and reconnecting for the last two days renfrew community center area.

[parm104]

I'm still on Shaw's 25 plan and want to see some results before I make a move up to the next level. I barely hit anything about 20 with my speed tests and often enough I'm getting 4-6 WIRED directly...

The worst part is when I try to call Shaw for support, I have to wait for over 2 hours to reach someone only to have them tell me "restart my router/modem" which of course, I already have. This speed is consistent when I connect my router to the modem as well and it's consistent through a variety of different routers.

Although their prices are fairly competitive, their service is absolutely horrid. I think it's a unanimously agreed fact that it's quite the task getting a hold of Shaw's Technical Support and now equally hard to get a hold of someone to cancel/change/or create a new service.

[MikeyStyle]

there are a lot of factors that will affect the internet speeds.. have you just tried running one computer directly to the modem and run a speed test from there?

the wait times are quite ridiculous right now.. if given the callback option, i would highly suggest for you to take it or even try to get in touch with someone through the online chat

generally early morning is the shortest wait.. anywhere from 30-60 minutes.. but if you try calling in later in the day.. you'll be waiting at least +3 hours to be able to talk to a representative

[parm104]

Originally Posted by MikeyStyle

there are a lot of factors that will affect the internet speeds.. have you just tried running one computer directly to the modem and run a speed test from there?

the wait times are quite ridiculous right now.. if given the callback option, i would highly suggest for you to take it or even try to get in touch with someone through the online chat

generally early morning is the shortest wait.. anywhere from 30-60 minutes.. but if you try calling in later in the day.. you'll be waiting at least +3 hours to be able to talk to a representative

At this point, you can call me crazed because I've literally exhausted EVERY option.

I did connect the router DIRECTLY to my PC to see if speed test results were any better and they were but only by a fraction (1 or 2 mb/s). So nothing strong enough for me to say it's an issue with router connectivity or interference from other devices.

Shaw has taken away the "Call-Back option" during these busy times and you MUST wait on hold. Also, the online chat support does NOT work. It just keeps waiting for a rep. and then says "no rep available, try again later."

I've tried calling in the morning, the middle of the day and 3 AM as well...All wait times 2+ hours. If I'm lucky, I'll get connected...

It's quite a slap in the face for them to put us on hold for that long. As if we don't have anything better to do but spend 1/2 hour day on the phone to troubleshoot Internet Connectivity. My job as a customer is to ensure that money is going into their company every month. Their job is to ensure that I get either adequate service or adequate support...I don't expect both! But I'm not getting either...

[MikeyStyle]

if you've tried every option.. the only other thing left to do is to have a technician come out to your place with a laptop to run some tests of their own to see what's going on

as for the callback option.. it does get turned off later in the evening since no callbacks are allowed after 9 pm from what i've been told.. but you should get the option during the day at least

i totally agree with you. it definitely does suck being the customer trying to call in and not being able to get help right away.. but nothing's going to change overnight. every day it's been +3 hours on hold with at least +1,000 people waiting

[quasi]

I've been trying to switch from Shaw to Telus since February. Telus is in my area, my house is wired for Fibre but there hasn't been any ports available in my area since I called 7 months ago. I've been calling 2-4 times a month since then and still nothing. I can't believe how dumb they are not to install more ports, I know I'm not the only one who wants to switch but can't in my area.

Now I've ordered Sunday Ticket I won't be calling back until Jan, if they don't have ports available by then I don't know what to say. I think what makes me even more irritated is the fact they don't have a waiting list for ports. I should be put on a list along with anyone else who wants the service and calls should be given in the order of the list as ports become available, it's not rocket science.

The area I live in has a retarded amount of new homes, the population in this area has exploded over the last 6 years. I don't understand why they wouldn't want to capitalize on that. I'd love to switch from Shaw, I own PVR's for both carriers so I wouldn't have to sign a contract but it's all for not.

[VK79]

Originally Posted by parm104

At this point, you can call me crazed because I've literally exhausted EVERY option.

I did connect the router DIRECTLY to my PC to see if speed test results were any better and they were but only by a fraction (1 or 2 mb/s). So nothing strong enough for me to say it's an issue with router connectivity or interference from other devices.

Shaw has taken away the "Call-Back option" during these busy times and you MUST wait on hold. Also, the online chat support does NOT work. It just keeps waiting for a rep. and then says "no rep available, try again later."

I've tried calling in the morning, the middle of the day and 3 AM as well...All wait times 2+ hours. If I'm lucky, I'll get connected...

It's quite a slap in the face for them to put us on hold for that long. As if we don't have anything better to do but spend 1/2 hour day on the phone to troubleshoot Internet Connectivity. My job as a customer is to ensure that money is going into their company every month. Their job is to ensure that I get either adequate service or adequate support...I don't expect both! But I'm not getting either...

Are you using a old modem? Make sure it's the new black motorola model. Back when I was still using 7.5, I was so pissed that my dls maxed out at ~500kB/s (4Mbps). Got a tech to come and check out what's wrong and he simply replaced the old terrapin modem with the moto and I managed to hit 1,000kB/s regularly. Same black modem is serving me well now even on 25 (hitting 2.8-3 MB/s regularly with torrents)
Posted via RS Mobile

[terkan]

Originally Posted by VK79

Are you using a old modem? Make sure it's the new black motorola model. Back when I was still using 7.5, I was so pissed that my dls maxed out at ~500kB/s (4Mbps). Got a tech to come and check out what's wrong and he simply replaced the old terrapin modem with the moto and I managed to hit 1,000kB/s regularly. Same black modem is serving me well now even on 25 (hitting 2.8-3 MB/s regularly with torrents)
Posted via RS Mobile

there's no way in hell he still have the old teryaron modem. they replaced all of them in vancouver it's simply not possible unless you live in places that only supports teryaron like bowen island

[krazynuck]

Originally Posted by Jayboogz

anyone been having troubles with the connection? shaw internet has been disconnecting and reconnecting for the last two days renfrew community center area.

I have had the same kind of problem in a sense

I have a splitter: wall -> splitter -> to shaw PVR and shaw modem

ever since last week it has cut me on and off the interent as the modem resets....I replaced the splitter and the cable wires and the problem is the same...However when i go wall -> shaw modem I have no problems

Anyone have a problem like this? and maybe a solution?

[TOS'd]

^ Maybe something to do with not having enough power to have the cable split? I don't remember the correct terminology for all of this, but it happened to another house of mine a year ago. The drop in whatever (voltage, current, i dont know what it is) from the line coming into the house to the splitter wasnt enough. So they had to replace the outside wire or something (again, not sure what exactly happened).

[krazynuck]

Originally Posted by TOS'd

^ Maybe something to do with not having enough power to have the cable split? I don't remember the correct terminology for all of this, but it happened to another house of mine a year ago. The drop in whatever (voltage, current, i dont know what it is) from the line coming into the house to the splitter wasnt enough. So they had to replace the outside wire or something (again, not sure what exactly happened).

Interesting I had the tech guy come into today (I was not home) and he replaced the cables/spittler... however my mom said it worked for a bit then stoped working again...I had to wait a week for this guy to come tell me everything will be fine with a new splitter....But I'll call Shaw back tomorrow and see if that is what the issue could be....THANKS!

It seems odd that this happens all of the sudden!!!

I need my internets to play NHL 12 tomorrow

[Tim Budong]

getting HORRIBLE speeds lately

[mrks]

^ No problems here.

[TOS'd]

[Mr.HappySilp]

NOVUS for the win!