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- - Telus Down (https://www.revscene.net/forums/648859-telus-down.html)

Surprised there hasn't been a thread up about this yet. But who's internet is still down?

Mine was down in the morning, but went back up in the afternoon. A lot of my buddies still don't have web access.

Did anyone call in and see what happened? One of my friends can't even watch TV :lol

If their internet is still down...

Then who was post?

thought so...

wonder what happened..?

Quote:

Originally Posted by Qmx323 (Post 7496716)

If their internet is down...

Then who was post?

well played...

Quote:

Originally Posted by Qmx323 (Post 7496716)

If their internet is still down...

Then who was post?

Cell phone?

i'm on telus, and my internet has worked fine all day

My buddy's net has been down, he heard from Telus that some construction workers accidentally cut the cable line and service should be back in a few days. I'm assuming only the neighbouring area is affected.

Its mostly people on east van and parts of burnaby. Says it will be down for next 2-3 days

http://www.theprovince.com/news/vanc...530/story.html
Posted via RS Mobile

Mine went down early yesterday afternoon. Called it and the guy said it should be back up this morning 5am...so I postponed my work until today.

Surprise surprise, it's still down and many places are closed for Canada Day...so now I'm at a coffee shop.

I wanna call in again to bitch for free Internet for the month if it's really going to be down for 3 days.

Ah... it says Internet service, but I'm guessing this is most likely why my mother-in-law's phone line stopped working last night. She lives close to that area.

Mines been down since 10:30ish yesterday morning. Resorting to mobile browsing for now... Maybe threatening to switch providers if they can't get it fixed within their time frame.
Posted via RS Mobile

Fucking absurd, my business has been without internet for 24 hours, unacceptable. Not like, oh, I cant browse RS, like I cant perform the major functions the business needs to operate, I might as well be closed.

Internet is down... but it's a good thing there's wifi teathering from your phone! :fullofwin:

Quote:

Originally Posted by lowside67 (Post 7497083)

If your business depends on Internet perhaps try to strong arm Telus into providing you with a HSPA stick and share it from a PC or buy a Cradlepoint Router that can share the data connection. Might not be the fastest but at least you'll be able to operate. (we've used this as a "backup" for many of our client's clinics and it seems to work OK)

finally my internet is back... after 1 day....

Where do you guys live by?

I live in east van but my internet's fine.

it's back for me too

Where do you guys live? Mine is still down since around 9pm last night. :devil:

On a somewhat unrelated note, I occasionally browse forums for local ISPs like Telus or Shaw to see what their customers are saying about them.

This particular review I just read is by no means a be-all-end-all review of Telus as a whole, but it certainly does make me raise an eye to how things can be handled:

Quote:

I can update everyone including wiremonkey on my issue. After canceling the day of the install on May 4, on May 5 I first visited the Telus office where I signed up and spoke to the same person. They were of no help but agreed I was misled.

I then called the installer to pick up the equipment. It is true that they have the option to have installers pick up the equipment- so that is good option wiremonkey- thanks. This should be the way this works.

The installer appeared to be conscientious. He was surprised I only had one hd feed. He told me that since a neighboring house has 2 feeds I should get that. He said he would check into the issue the next day, Friday May 6 and to hold off tearing everything out if I was still interested. I never heard from him at all for 5 days but was trying to be patient. I finally called him back Wednesday May 11 and he returned my call Thursday May 12. He said he would check some other things port wise and call me back Friday May 13. He never called. That was 9 days after the original install.

I can only assume Telus gives these technicians no time lee way, is more concerned about signing up new customers, takes the attitude that complainers will go away, and does not service customers just signed up. Thank God I never cancelled my other service providers.

I have spent part of my weekend tearing the equipment out on my time and dime and it is in a box to be delivered to the post office tomorrow.

Everyone, sorry to say, but I have tried and shown more patience than should be needed when someone is to bill $150+ per month of my hard earned money from my pocket. I expect a minimal level of service from such a provider and Telus clearly cannot provide that.

I am now looking to cancel the only service I have from them, a home phone. Further I will be telling this story to anyone who speaks about Optik TV. That includes 3 three couples we had here for dinner last night. A couple of them were considering to try Optik. Clearly they won't now.

Sorry wiremonkey, but that is the experience I had with Telus. Clearly you provide better service, too bad Telus is so poorly administered/managed.

FYI I plan to send a copy of this series of postings with the returned equipment. Of course I don't really expect that will make any difference at all. After all Telus has not really listened to this point. Clearly Telus should have leopards in their advertising not lions.

http://www.digitalhome.ca/forum/show...&postcount=280

The last sentence made me chuckle.

Found this quite interesting:

Quote:

Agreed Ross, your points are valid. There will always be room for improvments to CS.

It is unfortunate TELUS was unable to provide you with satisfactory service.

I consider the customer satisfaction part of my job to be as important as or more important than the technical side (one of the reasons I participate in this forum). After all getting the installation perfect is of little consequence if the customer receives a level of service that is unacceptable to them.

I am not unique as a tech either. Many of my fellow techs feel the same way. Unfortunately some people apparently do not. I can only hope this improves as time goes by.

One thing I can tell you, I doubt there is another service group that is monitored as closely as TELUS techs. Our work is routinely inspected by Quality Assurance Inspectors, who randomly select jobs to inspect. Our vans and cell phones are GPS tracked in real time, so our whereabouts are ALWAYS known to our managers. We must account for all our daily work in 15 min intervals or we are not paid for it. We must give detailed notes on every installation we do, and submit a separate report on every installation and trouble ticket we attend to. Outside companies also do random calls to see the level of satisfaction from customers, the results of each of these surveys is permanently tied to the installation techs record. Techs are expected to show a minimum two instances each month where they have directly assisted customer’s with their programming or services, through sales records.

This kind of scrutiny should now be required of customer service and sales staff. Hopefully it is on the way.

- another TELUS tech

Mine was down for a couple days. It's up now finally. Lame. Where's our compensation?!