Vancouver Off-Topic / Current Events The off-topic forum for Vancouver, funnies, non-auto centered discussions, WORK SAFE. While the rules are more relaxed here, there are still rules. Please refer to sticky thread in this forum. |  | |
07-01-2011, 12:21 AM
|
#1 | Say! Say! Say!
Join Date: Aug 2005 Location: Japan
Posts: 15,504
Thanked 3,366 Times in 1,483 Posts
Failed 246 Times in 65 Posts
| Telus Down
Surprised there hasn't been a thread up about this yet. But who's internet is still down?
Mine was down in the morning, but went back up in the afternoon. A lot of my buddies still don't have web access.
Did anyone call in and see what happened? One of my friends can't even watch TV
__________________ Quote: Owner of Vansterdam's 420th thanks. OH YEAUHHH. | Quote:
Originally Posted by 89blkcivic Did I tell you guys black is my favourite colour? My Ridgeline is black. My Honda Fit is black. Wish my dick was black........ LOL. | |
| |
07-01-2011, 12:27 AM
|
#2 | OMGWTFBBQ is a common word I say everyday
Join Date: Dec 2008 Location: Richmond
Posts: 5,097
Thanked 2,886 Times in 986 Posts
Failed 221 Times in 82 Posts
|
If their internet is still down...
Then who was post?
|
| |
07-01-2011, 12:27 AM
|
#3 | My dinner reheated before my turbo spooled
Join Date: Nov 2006 Location: Vancouver
Posts: 1,720
Thanked 2,116 Times in 382 Posts
Failed 877 Times in 94 Posts
|
thought so...
wonder what happened..? Quote:
Originally Posted by Qmx323 If their internet is down...
Then who was post? | well played...
__________________ Quote:
If we are not able to ask skeptical questions, to interrogate those who tell us that something is true; to be skeptical of those in authority, then we're up for grabs..
-Carl Sagan
| |
| |
07-01-2011, 12:44 AM
|
#4 | Say! Say! Say!
Join Date: Aug 2005 Location: Japan
Posts: 15,504
Thanked 3,366 Times in 1,483 Posts
Failed 246 Times in 65 Posts
| Quote:
Originally Posted by Qmx323 If their internet is still down...
Then who was post? | Cell phone?
__________________ Quote: Owner of Vansterdam's 420th thanks. OH YEAUHHH. | Quote:
Originally Posted by 89blkcivic Did I tell you guys black is my favourite colour? My Ridgeline is black. My Honda Fit is black. Wish my dick was black........ LOL. | |
| |
07-01-2011, 12:45 AM
|
#5 | Need my Daily Fix of RS
Join Date: Apr 2010 Location: vancouver
Posts: 299
Thanked 96 Times in 45 Posts
Failed 11 Times in 4 Posts
|
i'm on telus, and my internet has worked fine all day
|
| |
07-01-2011, 01:06 AM
|
#6 | Proud to be called a RS Regular!
Join Date: Jun 2011 Location: Vancouver
Posts: 123
Thanked 43 Times in 20 Posts
Failed 1 Time in 1 Post
|
My buddy's net has been down, he heard from Telus that some construction workers accidentally cut the cable line and service should be back in a few days. I'm assuming only the neighbouring area is affected.
|
| |
07-01-2011, 03:09 AM
|
#8 | ESKETIT
Join Date: Feb 2004 Location: Shambhala
Posts: 23,360
Thanked 9,694 Times in 2,326 Posts
Failed 997 Times in 240 Posts
|
telus sucks
|
| |
07-01-2011, 09:20 AM
|
#9 | I WANT MY 10 YEARS BACK FROM RS.net!
Join Date: Oct 2007 Location: Vancouver BC
Posts: 22,124
Thanked 9,915 Times in 3,934 Posts
Failed 881 Times in 421 Posts
|
Mine went down early yesterday afternoon. Called it and the guy said it should be back up this morning 5am...so I postponed my work until today.
Surprise surprise, it's still down and many places are closed for Canada Day...so now I'm at a coffee shop.
I wanna call in again to bitch for free Internet for the month if it's really going to be down for 3 days.
|
| |
07-01-2011, 10:41 AM
|
#10 | The RS Freebie guru
Join Date: Jul 2001 Location: East Vancouver
Posts: 22,032
Thanked 2,491 Times in 860 Posts
Failed 137 Times in 67 Posts
|
Ah... it says Internet service, but I'm guessing this is most likely why my mother-in-law's phone line stopped working last night. She lives close to that area.
|
| |
07-01-2011, 11:09 AM
|
#11 | I *heart* Revscene.net very Muchie
Join Date: Jan 2005
Posts: 3,906
Thanked 438 Times in 240 Posts
Failed 20 Times in 15 Posts
|
Mines been down since 10:30ish yesterday morning. Resorting to mobile browsing for now... Maybe threatening to switch providers if they can't get it fixed within their time frame. Posted via RS Mobile |
| |
07-01-2011, 11:34 AM
|
#12 | Old School RS
Join Date: May 2004 Location: Port Moody
Posts: 4,633
Thanked 4,127 Times in 1,256 Posts
Failed 129 Times in 79 Posts
|
Fucking absurd, my business has been without internet for 24 hours, unacceptable. Not like, oh, I cant browse RS, like I cant perform the major functions the business needs to operate, I might as well be closed.
__________________ I'm old now - boring street cars and sweet race cars. |
| |
07-01-2011, 12:29 PM
|
#13 | My AFC gave me an ABS CEL code of LOL while at WOT!
Join Date: Feb 2006 Location: vancouver
Posts: 1,810
Thanked 736 Times in 167 Posts
Failed 175 Times in 39 Posts
|
Internet is down... but it's a good thing there's wifi teathering from your phone! |
| |
07-01-2011, 12:38 PM
|
#14 | I subscribe to the Revscene NWS thread(s)
Join Date: Jan 2007 Location: Vancouver
Posts: 2,654
Thanked 331 Times in 242 Posts
Failed 11 Times in 6 Posts
| Quote:
Originally Posted by lowside67 Fucking absurd, my business has been without internet for 24 hours, unacceptable. Not like, oh, I cant browse RS, like I cant perform the major functions the business needs to operate, I might as well be closed. | If your business depends on Internet perhaps try to strong arm Telus into providing you with a HSPA stick and share it from a PC or buy a Cradlepoint Router that can share the data connection. Might not be the fastest but at least you'll be able to operate. (we've used this as a "backup" for many of our client's clinics and it seems to work OK)
|
| |
07-01-2011, 01:09 PM
|
#15 | My dinner reheated before my turbo spooled
Join Date: Dec 2006 Location: Vancouver
Posts: 1,737
Thanked 1,391 Times in 270 Posts
Failed 455 Times in 51 Posts
|
im back! =D
__________________ 2011 BMW 328i coupe 2003 Acura RSX [sold] |
| |
07-01-2011, 01:21 PM
|
#16 | What hasn't Killed me, has made me more tolerant of RS!
Join Date: Sep 2009 Location: N/A
Posts: 170
Thanked 15 Times in 9 Posts
Failed 32 Times in 7 Posts
|
finally my internet is back... after 1 day....
__________________ FS: electronics, household items, games, PC parts, PS1, PS2 games FS: cosmetic skin care products, clothing, shoes, jewellery, wallets, bags |
| |
07-01-2011, 01:25 PM
|
#17 | Mod.
Join Date: Dec 2003 Location: east vanner
Posts: 7,134
Thanked 1,769 Times in 684 Posts
Failed 87 Times in 28 Posts
|
Where do you guys live by?
|
| |
07-01-2011, 01:45 PM
|
#18 | Unofficial Tin Foil Hat Specialist.
Join Date: May 2008 Location: Vancouver
Posts: 8,150
Thanked 1,529 Times in 604 Posts
Failed 326 Times in 125 Posts
|
I live in east van but my internet's fine.
|
| |
07-01-2011, 02:18 PM
|
#19 | I WANT MY 10 YEARS BACK FROM RS.net!
Join Date: Oct 2007 Location: Vancouver BC
Posts: 22,124
Thanked 9,915 Times in 3,934 Posts
Failed 881 Times in 421 Posts
|
it's back
|
| |
07-01-2011, 02:20 PM
|
#20 | Where's my RS Christmas Lobster?!
Join Date: Aug 2006 Location: Vancouver BC
Posts: 877
Thanked 345 Times in 167 Posts
Failed 18 Times in 13 Posts
|
it's back for me too
|
| |
07-01-2011, 04:42 PM
|
#21 | RS has made me the bitter person i am today!
Join Date: Dec 2003 Location: Vancouver
Posts: 4,568
Thanked 232 Times in 112 Posts
Failed 18 Times in 6 Posts
|
Where do you guys live? Mine is still down since around 9pm last night. |
| |
07-01-2011, 05:07 PM
|
#22 | I contribute to threads in the offtopic forum
Join Date: Oct 2009 Location: home
Posts: 2,836
Thanked 3,854 Times in 886 Posts
Failed 1,606 Times in 378 Posts
|
:noob:
|
| |
07-01-2011, 10:05 PM
|
#23 | Rs has made me the man i am today!
Join Date: Jan 2005 Location: Vancouver
Posts: 3,144
Thanked 1,843 Times in 553 Posts
Failed 185 Times in 67 Posts
|
On a somewhat unrelated note, I occasionally browse forums for local ISPs like Telus or Shaw to see what their customers are saying about them.
This particular review I just read is by no means a be-all-end-all review of Telus as a whole, but it certainly does make me raise an eye to how things can be handled: Quote:
I can update everyone including wiremonkey on my issue. After canceling the day of the install on May 4, on May 5 I first visited the Telus office where I signed up and spoke to the same person. They were of no help but agreed I was misled.
I then called the installer to pick up the equipment. It is true that they have the option to have installers pick up the equipment- so that is good option wiremonkey- thanks. This should be the way this works.
The installer appeared to be conscientious. He was surprised I only had one hd feed. He told me that since a neighboring house has 2 feeds I should get that. He said he would check into the issue the next day, Friday May 6 and to hold off tearing everything out if I was still interested. I never heard from him at all for 5 days but was trying to be patient. I finally called him back Wednesday May 11 and he returned my call Thursday May 12. He said he would check some other things port wise and call me back Friday May 13. He never called. That was 9 days after the original install.
I can only assume Telus gives these technicians no time lee way, is more concerned about signing up new customers, takes the attitude that complainers will go away, and does not service customers just signed up. Thank God I never cancelled my other service providers.
I have spent part of my weekend tearing the equipment out on my time and dime and it is in a box to be delivered to the post office tomorrow.
Everyone, sorry to say, but I have tried and shown more patience than should be needed when someone is to bill $150+ per month of my hard earned money from my pocket. I expect a minimal level of service from such a provider and Telus clearly cannot provide that.
I am now looking to cancel the only service I have from them, a home phone. Further I will be telling this story to anyone who speaks about Optik TV. That includes 3 three couples we had here for dinner last night. A couple of them were considering to try Optik. Clearly they won't now.
Sorry wiremonkey, but that is the experience I had with Telus. Clearly you provide better service, too bad Telus is so poorly administered/managed.
FYI I plan to send a copy of this series of postings with the returned equipment. Of course I don't really expect that will make any difference at all. After all Telus has not really listened to this point. Clearly Telus should have leopards in their advertising not lions.
| http://www.digitalhome.ca/forum/show...&postcount=280
The last sentence made me chuckle.
__________________ nns |
| |
07-01-2011, 10:20 PM
|
#24 | Rs has made me the man i am today!
Join Date: Jan 2005 Location: Vancouver
Posts: 3,144
Thanked 1,843 Times in 553 Posts
Failed 185 Times in 67 Posts
|
Found this quite interesting: Quote:
Agreed Ross, your points are valid. There will always be room for improvments to CS.
It is unfortunate TELUS was unable to provide you with satisfactory service.
I consider the customer satisfaction part of my job to be as important as or more important than the technical side (one of the reasons I participate in this forum). After all getting the installation perfect is of little consequence if the customer receives a level of service that is unacceptable to them.
I am not unique as a tech either. Many of my fellow techs feel the same way. Unfortunately some people apparently do not. I can only hope this improves as time goes by.
One thing I can tell you, I doubt there is another service group that is monitored as closely as TELUS techs. Our work is routinely inspected by Quality Assurance Inspectors, who randomly select jobs to inspect. Our vans and cell phones are GPS tracked in real time, so our whereabouts are ALWAYS known to our managers. We must account for all our daily work in 15 min intervals or we are not paid for it. We must give detailed notes on every installation we do, and submit a separate report on every installation and trouble ticket we attend to. Outside companies also do random calls to see the level of satisfaction from customers, the results of each of these surveys is permanently tied to the installation techs record. Techs are expected to show a minimum two instances each month where they have directly assisted customer’s with their programming or services, through sales records.
This kind of scrutiny should now be required of customer service and sales staff. Hopefully it is on the way.
- another TELUS tech
|
__________________ nns |
| |
07-01-2011, 10:22 PM
|
#25 | My homepage has been set to RS
Join Date: Apr 2008 Location: Burnaby
Posts: 2,131
Thanked 801 Times in 132 Posts
Failed 215 Times in 46 Posts
|
Mine was down for a couple days. It's up now finally. Lame. Where's our compensation?!
|
| |  | |
Posting Rules
| You may not post new threads You may not post replies You may not post attachments You may not edit your posts HTML code is Off | | | All times are GMT -8. The time now is 05:31 PM. |