Thank you for your information. So what VSA has done before in this situation? Can those people really prove that the document is forged? Revoking license is only a punishment for professional misconduct. They will still get away from a criminal charge of forging documents. That is why they have the gut to do this I guess because they know this is OK.

Thanks for the insight.. i will not purchase car from this dealership in future if i come across it

" 1 rat shit ruins the whole congee " chinese saying :P

This is why I hate Morrey Nissan and have no issues telling people NOT to go shop there for new/used cars.

Just got a phone call from this manager and he said that he would give me back my deposit. He claimed that he did not forge the document and it was the salesman who gave me the wrong info. I am not satisfied with his answer.

fuck no, take this all the way man. He needs consequences, otherwise he will do it to some other poor guy who doesn't have the balls/time to fight it.

Not sure if they can prove it was forged, situations that have happened in the past usually involve the dealer saying that it isn't refunable and that they had a verbal contract, which obviously doesn't matter.

I recall one case where the sales manager reprinted the reciept for a different amount for a deposit and wouldn't give back $500 or something along those lines. He was fired, his licence was revoked for life. $500 was refunded.

This manager is called Rick Kingdon, who I believe forged the agreement.

I will see how far I can go. At least you will find me posting the recorded conversation online. I tried to talk the salesman out of this, but if he decide to claim that it is his fault not knowing the terms exist and review it with me, I have to say that he is more intimidated by his boss than intimidated by ruining his career.

May I ask what do you do? I am new here.

i never thought i'd say this...but i'm tempted to sig this quote from greenstoner...

^ its a good saying man.. works well in this situation haha

Lesson learned for anyone buying a car:

get a copy of anything you sign. That should stop them from doing something shady like add things to it.

I actually had a more positive experience at Jaguar Richmond. Their contract says non refundable deposit, but my car purchase was pending a mechanical inspection by a mechanic of my choice. The car had some minor issues pointed out to me, and dealer guys did return my deposit.

So they aren't all bad, but be sure to protect yourself!

This person is the general sales manager and he alleged what he did can represent the whole dealership's position. He said that there was no need for meeting with general manager or the owner. He make all the decisions and he can represent the DEALERSHIP. I will wait for their owner's take for that comment. If he is just 1 rat shit, then this whole congee is gonna be made of rat shit. Remember, he is in charge of everything.

It is their responsibility for providing the customers with the copy of the document. Here is what their sales man tell me via email: "The bill of sales (agreement) is ALWAYS on dealership’s procession, that’s our copy and you will only get the deposit receipt. "

I think you've missed the point here...But thanks for trying..


O.P. thanks for letting us know this. I've been dealing with a salesman from there for several days now and he's been trying to get me to put a deposit down so that no one else can touch the car for 24hrs. I've told him that I can't look at any cars until Saturday so there wouldn't be any point in doing a 24hr hold for $400 but he continues to push it.

Your deposit is obviously a little different than the one proposed in my situation. In general, I've learned that there isn't much of a need to put a deposit down on a vehicle. Cars come and go and there will ALWAYS be another opportunity. My take on it anyways.

I can't wait to see what search terms will bring up this thread in Google. Regency could get F'd in the A pretty good.

That is not true at ALL - you are crazy to sign ANY contract without having a copy of it. You are well within your rights to request a copy of the bill of sale that stipulates what you and the dealership have agreed upon.

Mark (10 years in the car business)

This is what happened with my Morrey Nissan experience back in 2001. I heard rumours that Nissan was going to have an SE-R sentra for the 2002 model year and I called Morrey to talk to a salesman about it. The guy knew nothing about the car and took down my info.
When Nissan offically announced the SE-R, a salesman called me to see if I was still interested in the car. Then he said I would need to put down a deposit to be first in line for the car when they arrived.
This was done over the phone and I never signed any paperwork.

When the car arrived half a year later, I was excited to go pickup the car. I went on a tuesday but the sales manager was away and I had to return the next day to fill out the paperwork. The price was MSRP plus freight and pdi.
The next day, the paperwork showed the car was MSRP plus $1000 plus freight and pdi. The extra $1000 was because they wanted to gouge a little bit extra since demand for the car exceeded supply.

I talked to the sales manager and even threated to go to the news and BBB but his answer was "talk to my lawyers". Then I asked for my deposit back and he said deposits were no refundable.

I was young and didn't know that wasn't true so I didn't fight to get my deposit back.

It wasn't until I took pictures of the "lowest price guarenteed" sign on their lot that they agreed to sell me the car at the original price. And it was the receptionist that called me to fill out the paperwork, and the sales manager never appologized.

so far only "regency infinity revscene" will bring it up to the top. guess it needs more work.

when i google revscene forums one of the autofill options has revscene and anthony espinosa in it LOL

i guess it'll take some time for this thread to get to that point.

I still have no idea why a "deposit" is even requested when supposedly you can get that deposit back without issue. What's the point of the deposit in the first place if they have to give it back if you change your mind? I guess to "hold" a certain vehicle?

Berz out.

A deposit is probably more of a psychological thing. It's a better than nothing sort of aspect from a sales point; at least a dirty sales point. Similarly, electronic stores would prefer that you put down at least a layaway on a product rather than walk out empty handed because it gives them some gross margin for that day.

I'm sure the car dealerships hope that a handful of people who put down deposits, PROBABLY think it's non-refundable as it is. Thus making them naive and not realizing they can still back out.

Another reason why the deposit could be used is so that they can then call other clients and say "Hello Berz, a gentleman has put down a deposit on this vehicle..." to gain your interest more and make you feel like you might've missed an opportunity.

^ I think most of the time people do believe that the deposit is non-refundable once you sign the purchase agreement. When I went to Metrotown Mitsubishi, they wouldn't discuss prices until I gave them a $500 refundable deposit (I made sure several times and made him note that on the receipt and on the purchase agreement). When the pricing was agreed upon, they wanted another $2000 to locate the vehicle in the colour and trim I wanted. They stressed so many times that this $2000 is absolutely non-refundable and they claimed it was to protect themselves because a customer once changed his mind and caused them to lose money in transfering the car from another dealership over.

I believed him.

It's so easy to just take the money back and try to forget about the shit experience. Some bad apples do screw up it for everyone but I think these questionable practices are getting out of hand. I understand wanting some demonstration of sincerity on the buyer's part but if they need to be bullied and cowered into the purchase, then perhaps the salesperson should just take the high road and let them walk.

I got screwed over too but that was after accepting delivery of the vehicle so there wasn't much room to discuss.

OP, good on you for sticking to your principles.

worked almost every position at a dealership minus service.

... I didn't realize it was a bill of sale that you filled out. On our bills of sale in the fine print it is printed that any partial payment is not refundable. We have run into problems a few times and end up returning this, but by the time the buyer gets to the bill of sale they are aware they have bought the vehicle.

@ Lowside, you're right, but doesn't it seem weird that they would do up a bill of sale and not give him a copy?

Jordan (Only 7 Years in car business :okay:)

Adding to this....

A deposit means that the customer has something tying the to the dealership. They can't just leave and never return now, even if they want to back out, they have to come back so the salesperson/manager have one last crack.

Also it might be hard for some to ask for a deposit back, maybe a shameful thing for some?

It also shows that the customer is at least a little bit service and that they're ready to do business.

as soon as theres a thread involving dealership jgresch flys in like a hungry badger and throws answers left right and center :haha: