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10-10-2011, 12:14 PM
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#1 | | MiX iT Up!
Join Date: May 2006 Location: vancouver
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| Shaw / Telus / Bell / Others? - TV / Homephone
Current plan with shaw ends in a couple of months. So far its $100 for
Digital TV + HD Basic
Homephone Basic
Extreme Internet
Looking to switch to someone who can offer similar package. Shaw will not budge since i'm an "existing" customer.
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Sometimes we tend to be in despair when the person we love leaves us, but the truth is, it's not our loss, but theirs, for they left the only person who couldn't give up on them.
Make the effort and take the risk..
"Do what you feel in your heart to be right- for you'll be criticized anyway. You'll be damned if you do, and damned if you don't." - Eleanor Roosevelt | 
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10-10-2011, 12:22 PM
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#2 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Sep 2008 Location: Vancouver
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yup shaw is a fucking douchebag like that, you would think they would offer better packages for long time customers but they dont. they offer promo packages to new customers and rape old customers.
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10-10-2011, 12:45 PM
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#3 | | Where's my RS Christmas Lobster?!
Join Date: Aug 2006 Location: Vancouver BC
Posts: 877
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10-10-2011, 12:47 PM
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#4 | | My dinner reheated before my turbo spooled
Join Date: Dec 2006 Location: Vancouver
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i have relatives that have similar package with telus for under $100
check them out
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10-10-2011, 12:57 PM
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#5 | | I subscribe to Revscene
Join Date: Nov 2006 Location: Space
Posts: 1,990
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| Quote:
Originally Posted by tiger_handheld  Current plan with shaw ends in a couple of months. So far its $100 for
Digital TV + HD Basic
Homephone Basic
Extreme Internet
Looking to switch to someone who can offer similar package. Shaw will not budge since i'm an "existing" customer. | For things like this, its always about leverage. I know they "say" they will give you a better plan if you are a "long term customer", but they won't. All they care about is having you on the "hook".
So here's what you need to do. You need to figure out the cheapest price that a direct competitor will offer you for a specific package that suits your needs. It doesn't matter if it's a promo plan for a year, student plan, whatever. If you can find a deal cheaper then theirs, call in and tell them that you want to cancel your services. You will be transferred to another department that deals with cancellation, better known as the "retention department". Talking to anyone other then retention is a waste of your time because they will not have the power to satisfy what you want. Here they will ask you why you wish to cancel. Tell them exactly what the other company is offering them. Don't bullshit them too much because they know what other people are charging too. But 9/10 times they will be able to match the pricing for what you are asking saving you the hassle of switching to a new company and also saving you money. Unfortunately I don't watch TV so I can't give you any specifics, but I do this for my cell phone plan and recently for Telus using a student deal from Shaw to match a student plan by 25Mbps and home line, saving me like 20 bucks a month. Gl
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10-10-2011, 01:21 PM
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#6 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Apr 2004 Location: Vansterdam
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Here's some people talking about retention deals they got. Skip to the later pages. [Home] Shaw HD-PVR Retention Type Deal - RedFlagDeals.com Forums
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10-10-2011, 02:49 PM
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#7 | | Rs has made me the woman i am today!
Join Date: Jun 2002 Location: Victoria
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i have the telus 15 deal.. i came from shaw and i can notice the difference..
internet, no doubt shaw is better hands down with speed and consistency. telus still used twisted pair while shaw offers fibre to the node and coax down to your home. i would request the cisco wifi modem rather than the smc if with shaw.
tv, even though, tv is just tv.. the telus interface is easy to use compared to the motorola shaw pvr. telus has on screen tv caller ID which is sometimes useful when watching a tv show and you will not lose focus of your media. movies on demand, shaw has more coontent.. but i would assume most people would refer to the internet for movies.
shaw recently released its gateway pvr with 6 tuners that is suppose to surpass its competitors (telus has 3 tuners).. i would not know for i am locked in with telus for 3 years.
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10-10-2011, 06:30 PM
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#8 | | HELP ME PLS!!!
Join Date: Jan 2005 Location: Vancouver
Posts: 5,542
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| Quote:
Originally Posted by $_$ For things like this, its always about leverage. I know they "say" they will give you a better plan if you are a "long term customer", but they won't. All they care about is having you on the "hook".
So here's what you need to do. You need to figure out the cheapest price that a direct competitor will offer you for a specific package that suits your needs. It doesn't matter if it's a promo plan for a year, student plan, whatever. If you can find a deal cheaper then theirs, call in and tell them that you want to cancel your services. You will be transferred to another department that deals with cancellation, better known as the "retention department". Talking to anyone other then retention is a waste of your time because they will not have the power to satisfy what you want. Here they will ask you why you wish to cancel. Tell them exactly what the other company is offering them. Don't bullshit them too much because they know what other people are charging too. But 9/10 times they will be able to match the pricing for what you are asking saving you the hassle of switching to a new company and also saving you money. Unfortunately I don't watch TV so I can't give you any specifics, but I do this for my cell phone plan and recently for Telus using a student deal from Shaw to match a student plan by 25Mbps and home line, saving me like 20 bucks a month. Gl | 3 years ago, your suggestion would work. Currently, Shaw doesn't offer price reduction retention deals to existing customers anymore. They will simply let you walk.
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10-10-2011, 06:56 PM
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#9 | | MiX iT Up!
Join Date: May 2006 Location: vancouver
Posts: 8,150
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| Quote:
Originally Posted by willystyle 3 years ago, your suggestion would work. Currently, Shaw doesn't offer price reduction retention deals to existing customers anymore. They will simply let you walk. | This is what I was told by a friend at shaw as well. Effective Oct 1st - an address needs to be cold for 30 days before a retention/promo deal could be offered.
__________________
Sometimes we tend to be in despair when the person we love leaves us, but the truth is, it's not our loss, but theirs, for they left the only person who couldn't give up on them.
Make the effort and take the risk..
"Do what you feel in your heart to be right- for you'll be criticized anyway. You'll be damned if you do, and damned if you don't." - Eleanor Roosevelt | |
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10-10-2011, 07:03 PM
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#10 | | RS controls my life!
Join Date: Oct 2004 Location: vancity
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Yup shaw is a pain in the ass to deal with. I was with them for 9 years and they wouldn't budge. I'm now with telus and have no complaints...so far
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10-10-2011, 11:57 PM
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#11 | | reads most threads with his pants around his ankles, especially in the Forced Induction forum.
Join Date: Mar 2004 Location: Vancouver
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is pretty funny with the whole old customer get no promo. Simply switch names lol. Sign up with your dad's name with promo then your mom's name then back to your dad's name. etc etc etc......
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10-11-2011, 01:24 AM
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#12 | | My homepage has been set to RS
Join Date: Dec 2006 Location: somewhere in bc
Posts: 2,125
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| Quote:
Originally Posted by tiger_handheld Current plan with shaw ends in a couple of months. So far its $100 for
Digital TV + HD Basic
Homephone Basic
Extreme Internet
Looking to switch to someone who can offer similar package. Shaw will not budge since i'm an "existing" customer. | If I were you I'd upgrade my plan to the Shaw Plan Personaliser w/ broadband 50. You can save a lot of money plus have a 50 mbp/s connection.
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10-11-2011, 01:29 AM
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#13 | | What hasn't Killed me, has made me more tolerant of RS!
Join Date: May 2011 Location: burnaby
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Let me know if you guys want the 15/15/15 deal from Telus  | |
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10-11-2011, 07:16 AM
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#14 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Oct 2005 Location: Revscene
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I recently signed up for 15/15 with telus (TV and Internet), though I can't compare the quality of the internet/TV, my experience with their customer service has been outstanding as compared to the one time I tried to call Shaw and was told I'd have to wait 3.5 hours whereas Telus I get a rep within 5 minutes every time I've called them.
... although I was supposed to get Playboy for 3 months free, which hasn't shown up 
__________________ Quote:
Originally Posted by skyxx Sonick is a genius. I won't go into detail what's so great about his post. But it's damn good! | 2010 Toyota Rav4 Limited V6 - Wifey's Daily Driver
2009 BMW 128i - Daily Driver
2007 Toyota Rav4 Sport V6 - Sold
1999 Mazda Miata - Sold
2003 Mazda Protege5 - Sold
1987 BMW 325is - Sold
1990 Mazda Miata - Sold 100% Buy and Sell Feedback
Last edited by sonick; 10-11-2011 at 07:39 AM.
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10-11-2011, 07:23 AM
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#15 | | OMGWTFBBQ is a common word I say everyday
Join Date: Apr 2001 Location: Vancouver, BC
Posts: 5,066
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| Quote:
Originally Posted by davy Let me know if you guys want the 15/15/15 deal from Telus | don't trust this newb, come see me instead! I'm a veteran RS member 
to add, Telus has a good customer loyalty department. you can cuss and complain your way to much better deals.
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10-11-2011, 07:50 AM
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#16 | | My homepage has been set to RS
Join Date: Dec 2008 Location: Vancouver
Posts: 2,308
Thanked 825 Times in 341 Posts
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| Quote:
Originally Posted by sonick I recently signed up for 15/15 with telus (TV and Internet), though I can't compare the quality of the internet/TV, my experience with their customer service has been outstanding as compared to the one time I tried to call Shaw and was told I'd have to wait 3.5 hours whereas Telus I get a rep within 5 minutes every time I've called them.
... although I was supposed to get Playboy for 3 months free, which hasn't shown up | +1 and ur not missing anything with playboy, what a lame channel lol
anyway while i like telus, theyre just as hard to negotiate with. its not like cell phone companies where u can phone the main line and get a deal other than one advertised. i think if ur looking for a better deal your best bet is to somehow get a hold of an independant rep contracted to get telus customers. those guys seem to have way more freedom, wheras the guys on the main line would get fired for going outside regular promos set by marketing. they used to be better but seemed to have buckled down Posted via RS Mobile | |
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10-11-2011, 08:39 AM
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#17 | | Banned (ABWS)
Join Date: Dec 2009 Location: Surrey
Posts: 1,304
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Originally Posted by iwantaskyline If I were you I'd upgrade my plan to the Shaw Plan Personaliser w/ broadband 50. You can save a lot of money plus have a 50 mbp/s connection. | i dont give a shit what anyone says, this is the best bundle. i pay $169/month for everything. this includes their broadband 50 internet, shaw home phone(best one they offer) and pretty much all their channels except hbo and other ones that they charge based on each individual channel. i also had to get south asian package for my parents and for my self i added the movie channels. quite happy with my service.
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10-11-2011, 01:55 PM
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#18 | | reads most threads with his pants around his ankles, especially in the Forced Induction forum.
Join Date: Mar 2004 Location: Vancouver
Posts: 10,645
Thanked 2,191 Times in 1,131 Posts
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The few times I call SHAW for tech support (Internet not working) I was on hold for 2+ hours lol. By the time I got to talk to a rep the issue is fix anyways. So now I don't even want to call SHAW since I know by the time I talk to someone the issue is fix.
I hears stories (from customer mostly) where their wait time with SHAW was 3+hours. Just image a new customer wanting their service have to wait for 3hours........ How does that reflect on SHAW's overall service.
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10-11-2011, 02:01 PM
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#19 | | Willing to sell body for a few minutes on RS
Join Date: Jul 2001 Location: Cloverdale
Posts: 11,613
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| Quote:
Originally Posted by Mr.HappySilp The few times I call SHAW for tech support (Internet not working) I was on hold for 2+ hours lol. By the time I got to talk to a rep the issue is fix anyways. So now I don't even want to call SHAW since I know by the time I talk to someone the issue is fix.
I hears stories (from customer mostly) where their wait time with SHAW was 3+hours. Just image a new customer wanting their service have to wait for 3hours........ How does that reflect on SHAW's overall service. | I don't think there that dumb. I could be wrong but I'm guessing new customers requesting service and existing customers looking for support have different que's and different wait times.
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The world ain't all sunshine and rainbows. It's a very mean and nasty place... and I donīt care how tough you are, it will beat you to your knees and keep you there permanently, if you let it. You, me or nobody, is gonna hit as hard as life. But ain't about how hard you hit... It's about how hard you can get hit, and keep moving forward... how much you can take, and keep moving forward. Thatīs how winning is done. Now, if you know what you worth, go out and get what you worth. - Rocky Balboa | |
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10-11-2011, 02:25 PM
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#20 | | MiX iT Up!
Join Date: May 2006 Location: vancouver
Posts: 8,150
Thanked 2,075 Times in 871 Posts
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| Quote:
Originally Posted by quasi I don't think there that dumb. I could be wrong but I'm guessing new customers requesting service and existing customers looking for support have different que's and different wait times. | if that info was shared existing customers would be even more furious!
no matter how you dice it - shaw will still look horrible.
__________________
Sometimes we tend to be in despair when the person we love leaves us, but the truth is, it's not our loss, but theirs, for they left the only person who couldn't give up on them.
Make the effort and take the risk..
"Do what you feel in your heart to be right- for you'll be criticized anyway. You'll be damned if you do, and damned if you don't." - Eleanor Roosevelt | |
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10-11-2011, 02:25 PM
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#21 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Oct 2005 Location: Revscene
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| Quote:
Originally Posted by quasi I don't think there that dumb. I could be wrong but I'm guessing new customers requesting service and existing customers looking for support have different que's and different wait times. | You over estimate them. When I was calling around for TV/Internet service as a new customer, I was quoted the hold time was going to be "between 3h36m and 5h26m", although they do provide a call-back service. Telus was almost immediate (less than 5 minute wait).
__________________ Quote:
Originally Posted by skyxx Sonick is a genius. I won't go into detail what's so great about his post. But it's damn good! | 2010 Toyota Rav4 Limited V6 - Wifey's Daily Driver
2009 BMW 128i - Daily Driver
2007 Toyota Rav4 Sport V6 - Sold
1999 Mazda Miata - Sold
2003 Mazda Protege5 - Sold
1987 BMW 325is - Sold
1990 Mazda Miata - Sold 100% Buy and Sell Feedback | |
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10-11-2011, 03:26 PM
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#22 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
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^Its less than 10 mins if you go on a computer and look for a online rep. on shaw's website.
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10-11-2011, 07:29 PM
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#23 | | My AFC gave me an ABS CEL code of LOL while at WOT!
Join Date: Jan 2009 Location: Vancouver
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Anyone know of any deals for internet only? I have basic telus internet for like $45 a month with tax. Would prefer not to sign a contract.
__________________ 1999 Nissan Stagea RSfourS, White
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Previous Rides:
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10-11-2011, 08:12 PM
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#24 | | OMGWTFBBQ is a common word I say everyday
Join Date: Apr 2001 Location: Vancouver, BC
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^
Spartan, you can call into Telus and ask about canceling. you will get redirected to the Customer Loyalty department, aka retentions. you can say that you want to goto Shaw cuz they're offering a cheaper deal. my brother just did this recently and he was able to get 25Mbps internet package for $20/month for 1 year. Quote:
Originally Posted by death_blossom don't trust this newb, come see me instead! I'm a veteran RS member | I think my post gave some ppl the wrong impression. I am a Telus field technician (contractor), not a sales person. I already received a few pm's asking about pricing and promotions. I don't have pricing details handy as I'm not a sales rep.
If you members want to know more details, I can call and ask for you guys. This is if you are serious and would like me to come to your house to install the services.
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10-11-2011, 09:10 PM
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#25 | | 14 dolla balla aint got nothing on me!
Join Date: Dec 2003 Location: van
Posts: 670
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if any of you are students, telus has a wicked student deal right now... 25mbs internet for 22 bux a month in a bundle... and if u get home phone its 15 for home phone and 17 for internet... which is what I use. No Contract, 1 year pricing. If you need hook ups let me know.
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