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Vancouver Auto Chat 2016 VAC Community Head Moderator: Raid3n

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Old 11-16-2011, 04:44 AM   #26
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Originally Posted by jaemc View Post
No matter what they would ask for your permission first. Unless your service advisor did it without your permission.
wat?
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Old 11-16-2011, 09:08 AM   #27
My AFC gave me an ABS CEL code of LOL while at WOT!
 
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Being an advisor depending on the condition of your fluids we'll advise or let you know if you wanted it done or not. No matter what they would ask for your permission first. Unless your service advisor did it without your permission.
XD Nothing wrong with showing your vehicle alil bit more lovin by keeping their fluids clean
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wat?
Defending dealerships, that's what.

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Old 11-16-2011, 01:35 PM   #28
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wat?
TRD was mentioning bout fluids being done at Toyota. His service advisor should have asked him for permission with a price and all details before performing any work.

I have heard of some advisors that just go ahead and do the work, charge the customer and deal with it when the customers come in to pick up their vehicles = bad experience.

Just a lil insight on my behalf hehe if you call that defending dealerships so be it
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Old 11-16-2011, 01:58 PM   #29
What hasn't Killed me, has made me more tolerant of RS!
 
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I would recommend Regency or Granville Toyota.
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Old 11-16-2011, 08:15 PM   #30
My AFC gave me an ABS CEL code of LOL while at WOT!
 
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I would recommend just not buying a Toyota in first place
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Old 11-21-2011, 01:03 PM   #31
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Hey Everyone, thank you for your input on one of our OpenRoad Dealerships

We are sorry any bad experiences you might have had with us & are always looking to improve!

If you have any concerns regarding a recent experience I would love to hear them and try to rectify them as soon as possible.

Many of you on here know me personally so please feel free to DM me on here or contact me at

joshua.chow@openroadautogroup.com
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Old 11-21-2011, 02:38 PM   #32
I Will not Admit my Addiction to RS
 
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honestly I want to like open road autogroup, but about 2 weekends ago I visited the new BMW/Mini dealership in langley and the newly renovated lexus dealership at richmond automall. I was disappointed in the customer service as I was not asked for any help of any kind (sales wise). I know some people actaully like not to be bothered by "typical sales guys", but having worked at a dealership myself it is courtesy to try to help. If the customer does not need any help, then they are left to be. I felt as my family and I were not going to be helped because we are not Asian.
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Old 11-21-2011, 03:01 PM   #33
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honestly I want to like open road autogroup, but about 2 weekends ago I visited the new BMW/Mini dealership in langley and the newly renovated lexus dealership at richmond automall. I was disappointed in the customer service as I was not asked for any help of any kind (sales wise). I know some people actaully like not to be bothered by "typical sales guys", but having worked at a dealership myself it is courtesy to try to help. If the customer does not need any help, then they are left to be. I felt as my family and I were not going to be helped because we are not Asian.
Hello,

I'd like to apologize for both of those experiences you had at both dealerships. If you or your family has any questions, I'd be more than happy to answer them or coordinate a sales person to discuss any concerns you may have. Customer Service is important to me and I will ensure that all concerns are addressed accordingly.

-Josh

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Old 11-21-2011, 03:03 PM   #34
RS has made me the bitter person i am today!
 
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Originally Posted by skylinergtr View Post
honestly I want to like open road autogroup, but about 2 weekends ago I visited the new BMW/Mini dealership in langley and the newly renovated lexus dealership at richmond automall. I was disappointed in the customer service as I was not asked for any help of any kind (sales wise). I know some people actaully like not to be bothered by "typical sales guys", but having worked at a dealership myself it is courtesy to try to help. If the customer does not need any help, then they are left to be. I felt as my family and I were not going to be helped because we are not Asian.
Dont worry I'm Asian and received the same attitude. I think they dont like us cause we dont speak chinese in Richmond. But thats okay someone else got my money and I'm happy with their service.. Granville Toyota FTW. We parked in the parking lot and a sales guy was already ready to greet us while exiting the car.. FYI Ron Fong @ Grandvill toyota is really nice and easy to deal with.
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Old 11-21-2011, 03:42 PM   #35
I Will not Admit my Addiction to RS
 
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Hello,

I'd like to apologize for both of those experiences you had at both dealerships. If you or your family has any questions, I'd be more than happy to answer them or coordinate a sales person to discuss any concerns you may have. Customer Service is important to me and I will ensure that all concerns are addressed accordingly.

-Josh

joshua.chow@openroadautogroup.com
Thanks Josh,

But your apology is not needed as it was not YOU personally who didnt help. I still like/would like open road auto group as my dad has dealt with them (construction wise). I dont know any names of any represenative but I dont want to point fingers anyways. I can only hope my next experience will be a good one.

In the mean time, having worked at a JP Volvo delearship, the Jim Pattison auto group has impressed me with their sales customer service. They will literally go the extra mile for their customers.
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Old 11-22-2011, 11:40 AM   #36
14 dolla balla aint got nothing on me!
 
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sent you an email regarding a recent service appointment gone awry.
really disappointed with OR's service (not sales).
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Old 11-22-2011, 12:51 PM   #37
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sent you an email regarding a recent service appointment gone awry.
really disappointed with OR's service (not sales).
Hey i'm checking my inbox and still haven't gotten anything yet.

Please make sure it is sent to joshua.chow@openroadautogroup.com and I will make sure the issue is dealt with
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Old 11-22-2011, 04:32 PM   #38
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i just resent you the email
hoping it goes thru this time.
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