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Vancouver Auto Chat 2016 VAC Community Head Moderator: Raid3n

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Old 12-16-2011, 06:45 PM   #26
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Quote:
Originally Posted by HondaCrv View Post
manager's name was Tran...
the guy who mounted my tires was a young asian guy...seems to be Tran's nephew or something
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Old 12-16-2011, 09:36 PM   #27
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I laughed for a good five minutes.
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Old 12-16-2011, 09:38 PM   #28
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Old 12-17-2011, 11:17 AM   #29
I STILL don't get it
 
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Originally Posted by 91civicZC View Post
Mistakes happen, its how a company chooses to help you out when it does that I would judge them on.

Without taking it back to them first and giving them the chance to make it right, its not really fair to call them out on it.
Off-topic a bit, sorry.
What do you mean by taking it back to them first though?
Like if shop B discovers an issue with your car that they diagnose as 99% a installation error by shop A, do you mean:
1. go back to shop A to have them fix it?
2. have it fixed by shop B and then go back to shop A to let them examine?
3. have it fixed by shop B and then contact shop A with an invoice from shop B and shop B's contact info.

Personally if a shop f'd up on me, I really wouldn't want them to touch my car again. So imo, #3 would be enough, cause between two reputable shops, I really doubt one would conspire with a customer to try and rip off the other shop.
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Old 12-17-2011, 11:23 AM   #30
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No, he meant

4. Take it back to them FIRST

He didn't know there was a problem with the bead til he took it to a different shop
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Old 12-17-2011, 11:32 AM   #31
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where these tires new or used that u got installed?
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Old 12-17-2011, 11:52 AM   #32
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yeah, I was more just trying to see what would be fair grounds to call out a shop.
Basically my cousin was in the similar scenario. To put it briefly.
-Shop B discovered that something was improperly installed.
-My cousin contacts Shop A that did the install and gives the invoice, Shop B's contact info to them.
-Shop A tells him there's not a snowball's chance in hell they made any error during installation.
-Shop A contacts him again requesting to see the car.

Because of their attitude, and the fact that he didn't want them uninstalling and reinstalling what they f'd up on originally; my cousin just dropped it. He decided that the $200 or so wasn't worth stressin over Shop A.

IMO, between two reputable shops, I doubt one would conspire with a customer to try and rip off the other shop. So I think it it'd be justified to call them out. My cousin doesn't think so, even though I told him had he gone to let them look at the car, they'd most likely tell him not their fault.
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Old 12-17-2011, 11:55 AM   #33
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He should have taken it back to the original shop to see what was wrong. If he watched them do it he would have seen the damage and been able to call them out on it. That way there's no deniability.
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Old 12-17-2011, 02:30 PM   #34
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its called proof, you need to take it back to the first shop to let them examine. without that, its all hearsay.
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Old 12-17-2011, 02:37 PM   #35
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Originally Posted by Dragon-88 View Post
Kal tire fixes flats for free, way better than a plug kit.
only if u buy ur tires from them, other wise its 29.12$
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Old 10-31-2019, 03:58 AM   #36
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Originally Posted by HondaCrv View Post
So choked...

long story short, I went there to install winter tires on my wheels. 1 rear wheel kept leaking air slowly but no nail or visible puncture so I thought it was only a lose valve stem. Went to kal tire in coq where my friend works to fix it for me for free and found out Big O tire cut the bead about 3 inches. Cant go back and complain because they will just pass the blame to Kal tire.

It was fixable with a sealant but its never gauranteed how long it'll last. Point of this rant is for you guys to be aware of that place and dont take your tires to get fukd up. My tires are Bridgestone Blizzak LM60 225/40/18s so theyre not cheap.

I know this site has alot of active members so this is my way of indirectly expressing my disatisfaction and to give you guys a heads up.

Big O Tire @ 3059 Kingsway, Vancouver
Bridgestone Blizzak, these are really expensive tires and that shop should give you gaurantee. If they are not giving then make sure that they are not selling any kind of Replica. Brands like Bridestone will never cheat their customers, its the sellers who can cheat anyone.
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Old 10-31-2019, 03:59 AM   #37
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Fake Tires

Quote:
Originally Posted by HondaCrv View Post
So choked...

long story short, I went there to install winter tires on my wheels. 1 rear wheel kept leaking air slowly but no nail or visible puncture so I thought it was only a lose valve stem. Went to kal tire in coq where my friend works to fix it for me for free and found out Big O tire cut the bead about 3 inches. Cant go back and complain because they will just pass the blame to Kal tire.

It was fixable with a sealant but its never gauranteed how long it'll last. Point of this rant is for you guys to be aware of that place and dont take your tires to get fukd up. My tires are Bridgestone Blizzak LM60 225/40/18s so theyre not cheap.

I know this site has alot of active members so this is my way of indirectly expressing my disatisfaction and to give you guys a heads up.

Big O Tire @ 3059 Kingsway, Vancouver
Bridgestone Blizzak, these are really expensive tires and that shop should give you guarantee. If they are not giving then make sure that they are not selling any kind of Replica. Brands like Bridestone will never cheat their customers, its the sellers who can cheat anyone.
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Old 10-31-2019, 05:16 AM   #38
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Nice, bump of an eight year old thread. Will read again.
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