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12-22-2011, 07:51 PM
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#1 | | Banned By Establishment
Join Date: Aug 2011 Location: richmond
Posts: 132
Thanked 43 Times in 16 Posts
Failed 0 Times in 0 Posts
| "Broken" Ipod nano, newest gen!
Hey guys, my ipod's "volume down" button is jammed... 
it's the left-most button. I can't press down on it, hence no lowering my volume.
Any solutions?
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12-22-2011, 07:54 PM
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#2 | | resident Oil Guru
Join Date: Mar 2005 Location: Vancouver
Posts: 7,716
Thanked 10,457 Times in 1,794 Posts
Failed 1,065 Times in 267 Posts
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Take it to the Apple store.
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12-22-2011, 07:55 PM
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#3 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Jan 2005 Location: Vancouver
Posts: 9,600
Thanked 3,621 Times in 1,229 Posts
Failed 236 Times in 60 Posts
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Bring it to an apple store and see what they can do for you Posted via RS Mobile | |
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12-23-2011, 01:52 AM
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#4 | | Wunder? Wonder?? Wander???
Join Date: Feb 2009 Location: Burnaby
Posts: 205
Thanked 13 Times in 12 Posts
Failed 0 Times in 0 Posts
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if it's out of warranty, they won't do much. sell you a refurb. for like $100 or sell you a new nano with 10% discount. brought in my old touch with naturally worn out headphone jack, those were the two options given to me.
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12-23-2011, 04:06 AM
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#5 | | I want to be a person and not an icon.
Join Date: Jan 2010 Location: Mugello
Posts: 4,179
Thanked 5,286 Times in 892 Posts
Failed 829 Times in 182 Posts
| Quote:
Originally Posted by PsycHo_DraGoN69  if it's out of warranty, they won't do much. sell you a refurb. for like $100 or sell you a new nano with 10% discount. brought in my old touch with naturally worn out headphone jack, those were the two options given to me. | Actually you're wrong.
I have had a few items Apple managed to help/warranty for me even after warranty.
Their customer service is superb.
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12-23-2011, 12:11 PM
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#6 | | I keep RS good
Join Date: May 2001 Location: Cosmos
Posts: 28,729
Thanked 5,594 Times in 1,522 Posts
Failed 875 Times in 298 Posts
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mine broke the exact same way yours did except mine was the power button
the button just stayed depressed forever lol.
i took it in and they gave me a new one. but mine was under warranty
this problem is actually a common issue. im sure if you bring it in they'll give u a new one anyway.
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12-23-2011, 12:57 PM
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#7 | | Unofficial Tin Foil Hat Specialist.
Join Date: May 2008 Location: Vancouver
Posts: 8,150
Thanked 1,529 Times in 604 Posts
Failed 326 Times in 125 Posts
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Doesn't hurt to try and get it fixed or replaced by apple. That's the first rule of thumb. Posted via RS Mobile | |
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12-23-2011, 10:19 PM
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#8 | | Wunder? Wonder?? Wander???
Join Date: Feb 2009 Location: Burnaby
Posts: 205
Thanked 13 Times in 12 Posts
Failed 0 Times in 0 Posts
| Quote:
Originally Posted by StevenDuang Actually you're wrong.
I have had a few items Apple managed to help/warranty for me even after warranty.
Their customer service is superb. | oh weak >=(
why'd the apple store at oakridge do nothing for me then
did you have to be pushy about it at all?
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12-23-2011, 11:12 PM
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#9 | | ...in the world.
Join Date: Oct 2001 Location: Richmond
Posts: 28,466
Thanked 7,636 Times in 2,321 Posts
Failed 609 Times in 221 Posts
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I brought in a laptop battery that was about a year out of warranty to the Apple store. The Richmond store wouldn't help me but I went to Oakridge and they replaced it for me on the spot.
...then I bought THAT battery in about 9 months later to the Richmond store and they replaced it for me (had to order a battery in to do so). The guy even said "Oh...this one was a warranty replacement? For a battery that was already out of warranty...but sure, since this one is less than a year old."
Oh, while they were doing that, they took a look at my AC adapter and saw the frayed cord and replaced that too. I didn't even ask them to.
They've also replaced my iPhone 4 three times on the spot even though my phone is always jailbroken. I claimed "antenna issues".
You have NOTHING to lose asking Apple what your next move is. Most of the time, they'll replace your product for you. They make zillions due to customer loyalty.
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12-23-2011, 11:13 PM
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#10 | | Media Officer / MOD
Join Date: Apr 2001 Location: vancouver
Posts: 28,081
Thanked 5,765 Times in 1,729 Posts
Failed 86 Times in 64 Posts
| Quote:
Originally Posted by PsycHo_DraGoN69 oh weak >=(
why'd the apple store at oakridge do nothing for me then
did you have to be pushy about it at all? | Rule of thumb, treat people the way you want to be treated.
you'll start pushing they will hold back
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12-24-2011, 12:45 AM
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#11 | | RS has made me the bitter person i am today!
Join Date: Aug 2005 Location: Canada
Posts: 4,564
Thanked 19 Times in 14 Posts
Failed 62 Times in 39 Posts
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apple service ain't bad.. my ex dropped her mbp i bought her with a huge dent on it.. apple replaced the entire body free of charge even though it was physical dmg and saved me 300bux
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12-24-2011, 01:05 AM
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#12 | | Wunder? Wonder?? Wander???
Join Date: Feb 2009 Location: Burnaby
Posts: 205
Thanked 13 Times in 12 Posts
Failed 0 Times in 0 Posts
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Originally Posted by !Aznboi128 Rule of thumb, treat people the way you want to be treated.
you'll start pushing they will hold back | generally speaking i'm pretty nice to associates and those who work in retail (since i use to work in it and i hated assholes too)
so i don't turn into a dick until the associate starts treating me like one
but being in retail also showed me that those who complain and made a scene, usually got what they wanted if they bitched enough to the right person
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12-24-2011, 04:40 AM
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#13 | | Banned (ABWS)
Join Date: Mar 2011 Location: burnaby
Posts: 1,734
Thanked 642 Times in 217 Posts
Failed 269 Times in 70 Posts
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apple customer service is awesome
I got my moms iphone replaced 2 times without any issues,
first time she dropped it and the screen shattered, they said warranty doesnt cover it but I can buy one for 249.99 refurb
I was like man... is that the only thing I can do even though it was an accident. The rep talked about how its a common problem because people are not careful and I was like alirght ill tell her the bad news. Right away the rep said you know what since this is your first time Ill do it for you free!
Second time it was a mic issue and got another one replaced.
so sick, i wish all companies treated customers like that
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12-24-2011, 07:59 AM
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#14 | | Rs has made me the woman i am today!
Join Date: Oct 2001 Location: Here! n There!
Posts: 4,149
Thanked 498 Times in 222 Posts
Failed 121 Times in 59 Posts
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go to setting and then ipod...there should be a volume slider there for max volume
__________________
Go Canucks Go!
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