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Vancouver Off-Topic / Current Events The off-topic forum for Vancouver, funnies, non-auto centered discussions, WORK SAFE. While the rules are more relaxed here, there are still rules. Please refer to sticky thread in this forum.

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Old 06-30-2013, 04:24 AM   #1
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BC Ferries refuses woman 10 cents short on ferry fare

click here for movie: BC Ferries refuses woman 10 cents short on ferry fare - British Columbia - CBC News

Company spokesperson says the rules are the rules
CBC News Posted: Jun 24, 2013 8:46 AM PT Last Updated: Jun 24, 2013 9:08 PM PT

A woman from Gabriola Island, B.C., is furious with BC Ferries after her daughter was stranded in nearby Nanaimo because she was 10 cents short on her fare.

The 20-year-old was trying to make it home a week ago but didn't have quite enough money left on her pre-paid BC Ferries Experience card.

Kathy Ramsey says her daughter had a small amount of cash on her, but BC Ferries requires a minimum of $60 to reload the Experience card, and the attendant wouldn’t make an exception.

“They never asked, you know, ‘Are you going to be okay? Do you have somewhere to stay?’ It's shocking,” Ramsey said.

“She couldn't do anything so she was stuck in Nanaimo for 24 hours until the bank opened the next day ... over 10 cents."

Ramsey says the situation was completely unnecessary.

"I had some pretty choice words for the ferry terminal worker, that's for sure, and for BC Ferries."

But BC Ferries spokesperson Deborah Marshall says the rules are the rules.

“It is unfortunate,” she said. “I know it was a small amount but we do need to have a policy in place to draw the line somewhere."
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Old 06-30-2013, 04:37 AM   #2
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so she couldnt use the remainder on her card + cash? how stupid
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Old 06-30-2013, 07:04 AM   #3
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Nothing new, our bus system is screwed up too. Bums can get on free but tourist that was in town didn't have change but have bills can't get on the bus because the bus don't take bills and bus driver won't let them on. They didn't even mind not being given change.
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Old 06-30-2013, 08:08 AM   #4
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what a bunch of bullshit.
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Old 06-30-2013, 08:24 AM   #5
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That's government for you.

Privatize the ferries, please!
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Old 06-30-2013, 08:27 AM   #6
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pay up bitch
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Old 06-30-2013, 09:18 AM   #7
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BC Ferries apologizes for stranding traveler who was short 10 cents | Globalnews.ca

BC Ferries apologized.

She had the coin, but the ticket agent wouldn't do a combination of card and cash.

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Old 06-30-2013, 10:26 AM   #8
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What a dumb system; in this day and age she should be able to load any dollar amount into that shitty experience card.
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Old 06-30-2013, 10:28 AM   #9
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BC Ferries apologizes for stranding traveler who was short 10 cents | Globalnews.ca

BC Ferries apologized.

She had the coin, but the ticket agent wouldn't do a combination of card and cash.

This is what's wrong with the world, entities who treat employees like idiots, and thus, the employees act like idiots - who here wouldn't say "what a minute, she has the fare in combination of prepaid card and cash - both legitimate tender for use of our service, yes I'll accept this" - its not like she was asking to swap a watch and a pair of shoes for the service, or was even short any amount of valid tender

Fuck this idiot who did this, and fuck bc ferries if they have a policy stating the invalidity of a combination of valid payment terms

Why can't ppl just use common sense?
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Old 06-30-2013, 10:47 AM   #10
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common sense is in short commodity these days.
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Old 06-30-2013, 10:47 AM   #11
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I hate B.C. Ferries.

I once took the Horseshoe to Departure Bay to drop something off for my mother. She needed it urgently and it was frankly easier for me to bring it over by boat than to mail it.

The ferry was late to arrive at Horseshoe Bay so therefore the boat was late to arrive at Departure Bay. I got off the boat, met my mother in the lobby and handed her the package, and turned around and walked up to the ticket counter. They told me that I had "missed the cutoff" for buying a ticket. Apparently their computer system automatically locks out new sales at a certain time, giving no consideration to actual (versus scheduled) boat arrival times.

Its a quintessential first world problem, having to be inconvenienced by a computerized scheduling system & losing 1hr30mins of my life because the government treats their $30p/h like a minimum wage chump... but it shows a small symptom of a greater problem.

If its not their drafty boats its their leaky fire supression systems (leaking chaulky water onto my car the whole trip, or its the fact that their stupid deck crew guide cars so close to mine that I can't open my door to get out.

tl;dr: fuck bc ferries
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[14-01, 13:15] GLOW older the chicken, sweeter the stirfry
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Old 06-30-2013, 10:53 AM   #12
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Don't forget we get another 4% fare increase next year
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Old 06-30-2013, 11:56 AM   #13
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Yah they do that. They lock up sales about 10min before departure and won't let anyone on. Maybe they need the time to prepare but if they put it up clearly for everyone to see like on the website and boards that would be great. Its a fucked up system but its all the choices given for now.

Just like how ICBC is. lol
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Old 06-30-2013, 01:31 PM   #14
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its a bunch of entitled gulf islanders complaining about the heavily subsidized ferry like they have a right to live on an idyllic island on my dime.

I hear this idiot mom on CKNW and she makes it sound like her daughter is 12, but shes 20 and just a sheltered gulf islander who cant seem to put $12 together for a walk on. She takes the ferry every day she should know how that shit works.

If the ferry actually was private hippy artists wouldnt be able to afford to live there.
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Old 06-30-2013, 01:35 PM   #15
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Well its poor management really.

I know, I know. Obvi.

But if your people are under the belief that if they make a decision on their own that is in the best interest of the customer, and they are going to get in trouble for it, then your company is doing things wrong.

What causes it?

For one, I'm going to blame a union situation not because 'fuck unions' but because there is a formality to the situation between management and staff that builds a "rules is rules" corporate culture.

Two...their POS system probably has a lock out on short-paying. So if the system doesn't allow a combination of card and cash, they probably have no way of putting it in. If they have no way of putting it in the system, then you potentially have a passenger on a boat that isn't documented. That would be bad.

Three...it happens. I don't know if you all have come to this conclusion or not, but damn dude, common sense is in short supply.

So much so that apart from anything else in life, I believe my common fucking sense is the 'secret sauce' that sets me apart from others.

...or maybe I just come across a wide variety of stupidity on the day-to-day.
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Old 06-30-2013, 01:46 PM   #16
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Oh, and its 2013. What kind of corporation doesn't use debit in 2013?
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[14-01, 13:15] GLOW older the chicken, sweeter the stirfry
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Old 06-30-2013, 01:55 PM   #17
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its a bunch of entitled gulf islanders complaining about the heavily subsidized ferry like they have a right to live on an idyllic island on my dime.

I hear this idiot mom on CKNW and she makes it sound like her daughter is 12, but shes 20 and just a sheltered gulf islander who cant seem to put $12 together for a walk on. She takes the ferry every day she should know how that shit works.

If the ferry actually was private hippy artists wouldnt be able to afford to live there.
I am going to SOMEWHAT agree with this comment in regards to the mother, etc....She does talk like her daughter is 12 and it is weird that he daughter didn't report the story. Island people are totes weird.

BUT the BC Ferries as a whole is a poorly run, mis-managed, over-priced entity that should be privatized.
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Old 06-30-2013, 02:11 PM   #18
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That's government for you.

Privatize the ferries, please!
That would solve this problem? Just like the way gas stations are ok with being underpaid. /sarcasm
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Old 06-30-2013, 02:24 PM   #19
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Island people are totes weird.

The Gulf Islands are populated by a large amount of folks who couldn't cut it in regular society. Some of them are hippies who are hanging on to the 1967 "Summer of Love" glory days, some of them are burnouts who want to be "Off the grid", and a significant portion of them are draft dodgers/children of draft dodgers who weren't smart enough to fake asthma or homosexuality to avoid going to Vietnam.

They have an anti-government, anti-mainstream culture and therefore have a hard time existing in the "real world". I'm not surprised that this adult has been so sheltered that she relies on others to take care of her and that her mom was downright SHOCKED that people in the real world didn't fall all over themselves to open their homes to this person who was in an inconvenient spot.

Its pretty sad when I have to refer to Nanaimo as the "real world" but I guess when compared to the hemp hazed stupor of Gabriola, Nanaimo may as well be Manhattan.

I've always wondered why they don't build a bridge across Mudge and into Cedar, then run a foot passenger ferry to the north tip of the island for those who want that option... but I guess B.C. Ferries, in partnership with Translink, want to keep the money flowing.

Denman/Hornby, Quadra, and Saltspring all have points close enuf to Vancouver Island to be able to build low-slung bridges which can be raised for boat traffic. Sadly, however, their residents won't put down the bong long enough to mobilize and appeal to have bridges built.

tl;dr: hippies suck.
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[14-01, 13:15] GLOW older the chicken, sweeter the stirfry
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Old 06-30-2013, 02:51 PM   #20
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"Off the grid"
All the ladies want to be "on the grid".



edit: and Mindbomber. He'll get on anything.
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Old 06-30-2013, 03:06 PM   #21
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would it be bc ferries' fault or the employee there? i mean if it were me working, id just waive her pass, if the machine wont allow me to process 25cents plus her card then she gets a free pass in my books.
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Old 06-30-2013, 03:19 PM   #22
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common sense is in short commodity these days.
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Old 06-30-2013, 04:10 PM   #23
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Quote:
Originally Posted by Gridlock View Post
BC Ferries apologizes for stranding traveler who was short 10 cents | Globalnews.ca

BC Ferries apologized.

She had the coin, but the ticket agent wouldn't do a combination of card and cash.

where is the apology?
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Old 06-30-2013, 05:48 PM   #24
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BUT the BC Ferries as a whole is a poorly run, mis-managed, over-priced entity that should be privatized.
doesn't that seem to be a trend with the transit system here in the lower mainland
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Old 06-30-2013, 06:13 PM   #25
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BUT the BC Ferries as a whole is a poorly run, mis-managed, over-priced entity that should be privatized.
I disagree, BC Ferries is not overpriced as a whole.

It's not possible to operate a ferry service in British Columbia at a lower cost than BC Ferries, which is why private ferry services hemorrhage money when they attempt to operate in the province.

Example: http://www.biv.com/article/20120717/...perators-in-bc

Quote:
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All the ladies want to be "on the grid".



edit: and Mindbomber. He'll get on anything.
I have very selective standards.

Last edited by MindBomber; 06-30-2013 at 06:20 PM.
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