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Vancouver Off-Topic / Current EventsThe off-topic forum for Vancouver, funnies, non-auto centered discussions, WORK SAFE. While the rules are more relaxed here, there are still rules. Please refer to sticky thread in this forum.
__________________ "The guy in the CR-V meanwhile, he'll give you a haughty glare. He's responsibly trying to lessen his impact, but there you go lumbering past him with your loud V8, flouting the new reality. You may as well go do some donuts in a strawberry patch and slalom through a litter of kittens." Dan Frio, Automotive Editor, Edmunds
well, if anyone is interested in as to why this happened at the meeting today we had it was explained ( i work at the large distribution warehouse )
bestbuy was purchase in early 2000's. but before it was purchased futureshop and bestbuy were about to essentially go to war in canada. last minute before futureshop officialy opened they bought bestbuy. By that time it was too late to scrap the bestbuy brand so they ran with it and it did great having the 2 brands "compete"
as of late they dont have much competition at a store level and online shopping is growing by the day.. so they are basically competing with themselves for real estate, advertising and vendor contracts
over the past few years there was a growing trend of people preffering the bestbuy brand over futurshop for obvious reasons.
futureshop employees were making less money (commission) because online sales were growing.. even online sales within the store wouldnt make them commission so they wouldnt go out of their way to really help a customer find what they needed.
so as online shopping grows, commission sales drop. and so does customer service so now the plan is to put all advertising and headcount into the bestbuy brand.. but who knows if its too late for that now
so of course thats the brand that dies and it makes sense
the futureshop brand dying hit the warehouse pretty hard today in terms of layoffs and internal changes as well. sooooo maybe i will be on the market soon
for the record ive had great success with the warranty when it comes to the mobile department but i wouldnt consider buying it for anything else
The Future Shop/Best Buy DC is full of people trying to turn a dead end into a career. I quit after nine months in White Goods to take a position with a construction company, and within six months I was making more per hour than my former boss that had been with the DC for six/seven years. I don't know you and I don't know your background, and to offer advice to anyone is to put oneself in an admittedly precarious position, but I would tell anyone working there to get the fuck out of that place because there are no shortage of way better opportunities out there, particularly at this time of year..
when I bought my Samsung S4 early last year from FS I bought the extended warranty they offered, $12.99 / month for extended warranty. I used it last year when the phone stopped reading the sim card and they gave me a brand new S4 on the spot no hidden fees or anything, so I was happy.
The replacement S4 started doing the same thing on the weekend so I figured I would head to BB and see if they still cover the warranty. The staff was awesome (especially being 11am on the opening day !) they had no problem finding my warranty and helping me. The mobile sales guy even told me I basically had a credit for $700 for a new phone so I got to pick any phone they had, ended up going with a galaxy S5 because I do like the phone. Very happy with the service and first time experience at the new BB (was originally a FS store that changed to BB) and also very happy I got a brand new S5 for no extra money, and my contract is up in about 8 months so I can get another new phone when its done !
when I bought my Samsung S4 early last year from FS I bought the extended warranty they offered, $12.99 / month for extended warranty. I used it last year when the phone stopped reading the sim card and they gave me a brand new S4 on the spot no hidden fees or anything, so I was happy.
The replacement S4 started doing the same thing on the weekend so I figured I would head to BB and see if they still cover the warranty. The staff was awesome (especially being 11am on the opening day !) they had no problem finding my warranty and helping me. The mobile sales guy even told me I basically had a credit for $700 for a new phone so I got to pick any phone they had, ended up going with a galaxy S5 because I do like the phone. Very happy with the service and first time experience at the new BB (was originally a FS store that changed to BB) and also very happy I got a brand new S5 for no extra money, and my contract is up in about 8 months so I can get another new phone when its done !
except many credit card already does this for the 12 months after your warranty expires.
sure there's more legwork involved and does not apply to repairable goods (ie. camera bodies) but in many cases you get the same outcome...just people don't even know about it. So these long term warranty only work out in your favour if your big ticket item dies after warranty + 12 months later. I like Visions' extended warranty...last I check if you don't use it they'll refund it back as a store credit.
Went to the Granville Robson one today. All the FS signage is still there. I recognized a lady at customer service, so I guess they didn't lay off all the employees there.
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Went to the Granville Robson one today. All the FS signage is still there. I recognized a lady at customer service, so I guess they didn't lay off all the employees there.
They did fire all of them. The employees could reapply for a job at a lower wage.
__________________ Until the lions have their own historians, the history of the hunt will always glorify the hunter.
They did fire all of them. The employees could reapply for a job at a lower wage.
I believe that the commissioned associates were let go in the converting stores as the commission model is not used in the BBY stores. These associates are free to reapply for hourly sales roles if they would like.
The non-commissioned associates were largely retained and with the same hourly rates that they had previously from what I read.
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Last edited by Sunfighter; 04-11-2015 at 01:04 PM.
Cant say I will miss them at all.
Last time I shopped there was back in 04 and all I remember is being badgered by the sales staff ever 5min and then when I wanted to make a purchase they tried to sell me additional warranty and coverages despite me declining many times.
Never enjoyed the experience there but only been a few times. Now I just buy online but it sure sucks for all the employees that just show up for work and get canned.....I can only imagine.
except many credit card already does this for the 12 months after your warranty expires.
sure there's more legwork involved and does not apply to repairable goods (ie. camera bodies) but in many cases you get the same outcome...
My Visa extended warranty is through an insurance company called Aviva. When my Nexus 5 had issues they wanted me to send it to LG for repairs who quoted 3 months repair time. When I refused they told me to take it to some hole in the wall Chinese repair shop in Vancouver they found.
Not as convenient as on the spot replacement. They will try hard to give you the lowest cost solution regardless of inconvenience.
except many credit card already does this for the 12 months after your warranty expires.
sure there's more legwork involved and does not apply to repairable goods (ie. camera bodies) but in many cases you get the same outcome...just people don't even know about it. So these long term warranty only work out in your favour if your big ticket item dies after warranty + 12 months later. I like Visions' extended warranty...last I check if you don't use it they'll refund it back as a store credit.
sorry I should have been more specific, I didn't actually pay for the original S4- I signed a new contract with rogers and just payed like $50 at the time. so the extended warranty thru my CC wouldn't have covered it either way :P I was just very happy with 2 replacement phones on the spot with no waiting lol
sorry I should have been more specific, I didn't actually pay for the original S4- I signed a new contract with rogers and just payed like $50 at the time. so the extended warranty thru my CC wouldn't have covered it either way :P I was just very happy with 2 replacement phones on the spot with no waiting lol
i have replaced about 5 phones and always upgraded because of things like sticky buttons, low battery life and other stupid reasons. the warranty for the mobile devices is a very good investment imo.. other electronics.. not so much
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