REVscene - Vancouver Automotive Forum

Ronin · 11-04-2015, 11:07 AM

What do you mean you have to? Other than autogratuity for large parties, you don't HAVE to tip. You're expected to but you don't have to.

melloman · 11-04-2015, 11:14 AM

Yeah man, if I get crappy service, the tip doesn't exist.
I get even angrier when you don't leave a tip and the person runs after you asking for a tip. "Bitch you don't deserve a tip for fucking around."

People need reality checks for that kind of shit.

MarkyMark · 11-04-2015, 11:32 AM

Unfortunately society has pretty much deemed it mandatory even if the service blows. People used to do a good job because a tip was earned for it, now people have it so engrained in their mind that they have to tip that the servers don't even try anymore, they just get pissed off when their "expected" tip isn't there the odd time.

Ronin · 11-04-2015, 12:52 PM

"Society"? Who's going to give you shit and why would you care? The server? Well they shouldn't have been such dicks then.

SoNaRWaVe · 11-04-2015, 09:07 PM

Unfortunately that the customer is always right mentality is what keeps customers coming no matter where you work. Customer loyalty is the hardest thing to earn.

Soundy · 11-04-2015, 10:20 PM

Quote:

Originally Posted by MarkyMark

Unfortunately society has pretty much deemed it mandatory even if the service blows. People used to do a good job because a tip was earned for it, now people have it so engrained in their mind that they have to tip that the servers don't even try anymore, they just get pissed off when their "expected" tip isn't there the odd time.

Entitlement culture.

Galactic_Phantom · 11-05-2015, 07:45 AM

Has anybody ever been on the other side of the 'the customer is always right' paradigm?

Long story short I was completely disrespected by a customer service employee and when I brought it to the attention of the owner he brushed off what I had to say and kept apologizing and saying the customer is always right without even completely hearing my story. I was expecting harsher punishment than just changing my server. I guess some owners don't give a shit if their employees foster this kind of behavior

melloman · 11-05-2015, 10:30 AM

There are lots of times the "customer is always right" mentality makes the customer a fucking douche. It's the main reason I refuse to work in the service/retail industry.

The entitlement of some people just boggles my mind. You aren't right, you are a fucking moron.

N8 · 11-05-2015, 12:46 PM

If service sucks I still give a (smaller) tip if the food was good. The guys in the back deserve something too.

Jmac · 11-05-2015, 02:58 PM

Most hostile people that I dealt with in retail weren't douches, but were frustrated with something. Sometimes you just have to be the bigger person, take a little abuse, and try to find out what's bothering them so you can address it. I'd say 90% of the time, it was a series of little things that eventually resulted in a customer losing it and an easy fix, usually resulting in a smile, an apology, and a thank you at the end.

It's not fair to take your problems out on people serving you, but we all have our problems and sometimes the frustration level gets the better of you.

Of course, there are people that are completely unreasonable, unsatisfiable assholes and those people can get the fuck out and not come back.

Fortunately, I don't have to deal with the public anymore aside from helping the odd person find where they're going inside the hospital.

!SG · 11-05-2015, 06:25 PM

automotive industry...

CSI survey holds the sales associate by the balls and the service writer/advisor's balls in a vice...

Impreza · 11-05-2015, 07:51 PM

Quote:

Originally Posted by EvoFire

BeeBeeAhn you deserve a thanks just for "Rolled my eyes so hard I almost saw my brain"

Anyways, Superstore.

Ages ago when I was a price checker(guys in skates), I was skating through the bins in the beauty department when a toddler waddles out in front of me and I had to jump and fall to the side to avoid him. I wasn't skating fast because there was a lot of people and it just wasn't that busy for me. The mom proceeded to scream at me on the spot for almost killing her kid. A few mins later I got called to the customer service where she was complaining to my supervisor and screamed at me some more.

The toddler was shorter than the merchandise bins and there was no way to see him running around. I really really wanted to tell her off, maybe she should be a responsible parent and look after her kids.

I got a stupid parent story.
Last week, I took my daughter for her skating lesson and after the lesson the teachers gave them all a treat for halloween. I was cleaning her skates while my wife was talking my daughter out of the rink, she was talking behind her. My daughter was eating her chocolate and a kid goes up to her and grab her chocolate and ate it. My wife was pissed and ask the kid where is his parent, he just ignored her. When my older daughter found out what happened, she told my wife that the kid talked to a lady while I was wiping the skates. She confronted the lady/mother and all she said was he is "Special Need" and just brushed off my wife. After I found out what all happened I told her that every time I text her about a kid causing problem at the rink it was that kid. This kid runs up and down the stairs pushing people, he would push kids into the ice while whey wait to go on the ice, he would make a lot of banging of the doors. Of the 5 or 6 classes my daughter had skating he always caused problem and the mother was no where to be found, because she would not say anything to him. I think kid is only "special needs" because the parent chose not to do anything about it.

Impreza · 11-05-2015, 07:54 PM

Quote:

Originally Posted by melloman

Yeah man, if I get crappy service, the tip doesn't exist.
I get even angrier when you don't leave a tip and the person runs after you asking for a tip. "Bitch you don't deserve a tip for fucking around."

People need reality checks for that kind of shit.

There are a few places in Richmond that when you leave and they give you the change, they will stand there and watch you tip. If it is not what they expect, they will tell you.

see.lai · 11-05-2015, 07:55 PM

Quote:

Originally Posted by !SG

automotive industry...

CSI survey holds the sales associate by the balls and the service writer/advisor's balls in a vice...

"anything less than a 10 is a fail."

" hey, you might get a survey .............. blah blah ...... would really apprieciate it if you give me a 10."

yray · 11-05-2015, 08:46 PM

Never seen a survey for mercedes benz

GLOW · 11-06-2015, 07:29 AM

Quote:

Originally Posted by yray

Never seen a survey for mercedes benz

they must have filled it out for you already...thanks for the 10

melloman · 11-06-2015, 07:32 AM

Quote:

Originally Posted by Impreza

There are a few places in Richmond that when you leave and they give you the change, they will stand there and watch you tip. If it is not what they expect, they will tell you.

It's not only Richmond, I've had the same experience in asian restaurants all over (Burnaby, Vancouver, Richmond, etc)

See now I understand at some restaurants kitchen staff get a cut of the tips, but it's not at all restaurants. I am generally a nice tipper, yet I base the majority of my tip on service.

Sorry but I'm not tipping the kitchen staff in my opinion, I came for good service and food. If the food isn't great, then I'm not coming back to begin with.

mb_ · 11-06-2015, 04:37 PM

Quote:

Originally Posted by see.lai

"anything less than a 10 is a fail."

" hey, you might get a survey .............. blah blah ...... would really apprieciate it if you give me a 10."

We must work for the same manufacturer lol. I've gotten a few "bad" survey and the customer had no problem at all with the service.

underscore · 11-06-2015, 05:30 PM

Tipping is so bastardized now it's insane. Tips are supposed to be for when somebody goes above and beyond their job description, but they've become so overdone that now people expect it for doing the bare minimum of their job description.

Soundy · 11-06-2015, 06:15 PM

Quote:

Originally Posted by underscore

Tipping is so bastardized now it's insane. Tips are supposed to be for when somebody goes above and beyond their job description, but they've become so overdone that now people expect it for doing the bare minimum of their job description.

And now it's "I rely on tips to make ends meet!"

Well then ya better up yer fuckin' game.

skiiipi · 11-06-2015, 06:46 PM

Lol it was so nice in japan....even in michelin star resturants and 5 star hotels. There was no tipping culture.

On my journey back...I spent like $30 in tips at the westin San Francisco. ....to a point I asked the porter for help with my luggage on the morning of my check out, I apologized for not having smaller bills to tip him ...he replied with "oh I have change"...so end up tipping $5...granted I did need his help with my luggage but in japan this service would've been free and no tips expected.

Mr.HappySilp · 11-06-2015, 08:58 PM

Quote:

Originally Posted by skiiipi

Lol it was so nice in japan....even in michelin star resturants and 5 star hotels. There was no tipping culture.

On my journey back...I spent like $30 in tips at the westin San Francisco. ....to a point I asked the porter for help with my luggage on the morning of my check out, I apologized for not having smaller bills to tip him ...he replied with "oh I have change"...so end up tipping $5...granted I did need his help with my luggage but in japan this service would've been free and no tips expected.

Same in China lol. Ppl never tip.... one time I order room service for food and give this guy like $50RMB to bring my food up he was like "we don't really need tips but thanks." I like more that way since they aren't expecting anything but still give you good service.

mickz · 11-06-2015, 11:30 PM

Quote:

Originally Posted by melloman

There are lots of times the "customer is always right" mentality makes the customer a fucking douche. It's the main reason I refuse to work in the service/retail industry.

The entitlement of some people just boggles my mind. You aren't right, you are a fucking moron.

Sometimes great customer service is being able to tell the customer to indirectly fuck off but with a smile. These people act like d-bags because they've never worked in service/retail themselves or they're conditioned to do so. If they got what they wanted in the past by acting up, they're more likely to do it again.

!SG · 11-07-2015, 05:21 AM

Quote:

Originally Posted by see.lai

"anything less than a 10 is a fail."

" hey, you might get a survey .............. blah blah ...... would really apprieciate it if you give me a 10."

you cant even ask that. new surveys have a question on them now asking if you have been coached into how to fill the survey.

you lose major points for not calling the customer back with a follow up, even if the customer states they will call you once they know how their schedule is. so if you do call them, they are pissed that you are pestering them, but if you don't call them, you fail on the CSI.

skiiipi · 11-07-2015, 10:41 AM

So this morning my store did a gift card give away where the first 80 customers in line received a gift card between $25 to $1000. (40×$25, 28x $50, 11x$100, 1x $1000)

So by the time I got to work at 6:00am there was already about 50 people in line. At 8 am we had well over $100 customers. So we started to hand out nunber cards to each customer to exchange the gc as they walks through the door. After we got to the 80th we explained to the rest of the customer in line that the next 100 customers will get a $15 gc as a consolation prize (not advertised).
Once we counted 180 customers in line we opened the doors at around 8:45am.

At 9:30am I get called to the cash desk, and the following conversation happened.
Cx: I got here at 8:55 and I didn't get a gift card
Me: sir unfortunately the cards were for the first 80 customers in line, and that number was reached actually by 8am.
Cx: that's bull shit your flyer says you open at 9
Me: I understand that sir but it also says the gc is for the first 80 customers in line when we open.
Cx: but you opened early I was here at 8:55 and you were already open that's false advertising.
Me: sir...at 8:45 when we opened we already had well over 80 customers in line so even if we had opened at 9 and you came at 8:55 you still wouldn't be here in time for a gift card.
Cx: that's fucking bullshit, it's false advertising your flyer said 9am.
Me: sir I understand your disappointment and suggest maybe in the future that you maybe come earlier for these events, however we appreciate your business and I'd be willing to offer you a $25 discount off your purchase today in lieu of that gc you were hoping to receive.
Cx: no, I want my purchase to be free, I could've gotten the $1000 card.
Me: sir...I need you to understand that even if I had not opened my doors at 8:45 you still would not have been eligible let for any card bt as a courtesy I am offering you a $25 discount off your purchase which is already on sale by a min of 25% off.
Cx: no you guys still opened early which is false advertisement. I need to be properly compensated.
Me: sir, $25 discount is the best I am willing to do under the circumstances.
Cx: who's your boss?
Me: *hands the customer a customer comment card* you may dial this number on Monday between 8 to 4 and speak directly with my head office.
Cx: I want to speak with your boss now.
Me: unfortunately my boss does not work weekends and she is not based out of this city, you are more than welcome to contact her or my head office on Monday *writes down my bosses number for customer*
Cx: this is fuckin bullshit, you guys just lost a valuable customer, I'm never shopping here again.
Me: I'm sorry you feel that way, I hope you have a nice day.
*cx leaves without buying anything*