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09-11-2017, 08:14 PM
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#501 | | (╯°□°）╯聽不到 ╮(°□°╮)
Join Date: May 2004 Location: The Womb
Posts: 17,991
Thanked 11,196 Times in 2,276 Posts
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goddamnit
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09-11-2017, 08:24 PM
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#502 | | SiRVs up, dude
Join Date: Jan 2004 Location: Outerspace
Posts: 4,771
Thanked 345 Times in 178 Posts
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Fuck yes! Just got mine too!!!!
Hi-Fives all around!
Last edited by SiRV; 09-11-2017 at 08:40 PM.
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09-11-2017, 08:50 PM
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#503 | | MOD
Join Date: Oct 2002 Location: VANCOUVER
Posts: 26,849
Thanked 7,553 Times in 1,957 Posts
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i reached out to Google Support, they said to send back the 6P accessories (can't find my sim card tool lol). I've got everything packaged up and ready to ship off tmw.
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09-11-2017, 10:38 PM
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#504 | | SiRVs up, dude
Join Date: Jan 2004 Location: Outerspace
Posts: 4,771
Thanked 345 Times in 178 Posts
| Quote:
Originally Posted by Gh0stRider  i reached out to Google Support, they said to send back the 6P accessories (can't find my sim card tool lol). I've got everything packaged up and ready to ship off tmw. | Shit, I lost my charger... I'm using an aftermarket one lol
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09-12-2017, 09:55 AM
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#505 | | Hypa owned my ass at least once
Join Date: Aug 2007 Location: Paradise, BC
Posts: 6,574
Thanked 6,295 Times in 2,509 Posts
| Quote:
Originally Posted by Coren go to store.google.com
signin
click the ? mark at top right and click phone. they will call you | Thanks for the tip. Got ahold of Google tech support, and was told that our 5X was out of warranty. But then the service rep continued on and voluntarily offered to check with his supervisor / manager to see if he can do a manual courtesy warranty replacement. At that point, I knew it was going to be OK.
I have to say both Google tech support as a group and the telephone support staff were excellent. Friendly, courteous, and efficient. There was absolutely no beating around the bush.
It is interesting to note that for this particular call, the support person was based in the Philippines. However, he was speaking with a typical N.American accent. I know certain telephone support centers in India doing support work for big N.American firms specifically train their staff to speak with a N.American accent. I wonder if this is a case similar to that. Quote:
Originally Posted by Gh0stRider i reached out to Google Support, they said to send back the 6P accessories (can't find my sim card tool lol). I've got everything packaged up and ready to ship off tmw. | Contrary to the support staff that you spoke to, my guy specifically told me to only include the dead phone (albeit a 5X) and leave the charger and accessories out. Interesting to note the difference.
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09-12-2017, 12:25 PM
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#506 | | Where's my RS Christmas Lobster?!
Join Date: Mar 2011 Location: Richmond
Posts: 878
Thanked 421 Times in 186 Posts
| Quote:
Originally Posted by Traum Thanks for the tip. Got ahold of Google tech support, and was told that our 5X was out of warranty. But then the service rep continued on and voluntarily offered to check with his supervisor / manager to see if he can do a manual courtesy warranty replacement. At that point, I knew it was going to be OK.
I have to say both Google tech support as a group and the telephone support staff were excellent. Friendly, courteous, and efficient. There was absolutely no beating around the bush.
It is interesting to note that for this particular call, the support person was based in the Philippines. However, he was speaking with a typical N.American accent. I know certain telephone support centers in India doing support work for big N.American firms specifically train their staff to speak with a N.American accent. I wonder if this is a case similar to that.
Contrary to the support staff that you spoke to, my guy specifically told me to only include the dead phone (albeit a 5X) and leave the charger and accessories out. Interesting to note the difference. | Oops, didn't see your reply until now. Glad you got a hold of them, I had a similar experience with them being extremely courteous. Did they seem particularly interested in whether the 5X felt hot and how hot it felt? And whether or not a charger other than the included one was used?
Their e-mailed instructions say:
Include the device, plus any packaging and accessories. Pack well to ensure nothing is damaged in transit.
When I received the replacement, though, it was the phone only in a plain cardboard box and a USB A-C cable. I'm going to hang on to the charger that came with my phone.
So far I haven't started using my replacement device, probably out of paranoia. I booted it up to install all of the security updates etc and it started to feel warm -- probably normal but enough for me to continue thinking of selling it for a couple hundred dollars instead.
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09-12-2017, 12:51 PM
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#507 | | Hypa owned my ass at least once
Join Date: Aug 2007 Location: Paradise, BC
Posts: 6,574
Thanked 6,295 Times in 2,509 Posts
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The Google tech initially wanted to go through some checks with me on the phone (like going into safe mode, and probably resetting the device back to factory state). As I understand, that is their standard diagnostics practice. However, when I told him that the phone was already stuck in a boot loop, gets hot, and stayed that way until the battery runs out, he didn't insist on going through other diagnostic steps.
Thank you for telling me about your plain cardboard box replacement. I'll make sure I don't return the charger (since they won't include a new one). In a previous Nexus 5X replacement/exchange incident, Google actually sent me a whole brand new package, and I was to return the charger and cable as well. But that was way back when the phone was still relatively new. I'm guessing a package like that means it was a brand new unit, whereas a plain box version is a refurb.
But hey, I am not complaining even if I only get a refurb. If it somehow breaks down again, it would really be the time to get a new (and different) phone.
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09-12-2017, 07:57 PM
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#508 | | MOD
Join Date: Oct 2002 Location: VANCOUVER
Posts: 26,849
Thanked 7,553 Times in 1,957 Posts
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I only inquired about the accessories because the replacement came with new set of accessories.
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09-14-2017, 11:30 AM
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#509 | | Even when im right, revscene.net is still right!
Join Date: Sep 2004 Location: Vancouver
Posts: 1,394
Thanked 266 Times in 91 Posts
| https://mobilesyrup.com/2017/09/14/g...ement-program/
Apparently they are replacing the 6P with the Pixel XL now. That's amazing. Too bad I have the Nexus 6. I don't think that would work.
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09-18-2017, 07:49 AM
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#510 | | SiRVs up, dude
Join Date: Jan 2004 Location: Outerspace
Posts: 4,771
Thanked 345 Times in 178 Posts
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09-18-2017, 11:17 AM
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#511 | | RS.net, where our google ads make absolutely no sense!
Join Date: Mar 2013 Location: Vancouver
Posts: 981
Thanked 1,149 Times in 388 Posts
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Only if you bought direct from Google. I have battery issues with my 6p, but mine was from Telus. If you bought yours from a carrier, you're SOL. I gave them a call the other day.
On another note, my battery life is better on Oreo than Nougat. Still not great but better than before.
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09-18-2017, 01:07 PM
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#512 | | Where's my RS Christmas Lobster?!
Join Date: Mar 2011 Location: Richmond
Posts: 878
Thanked 421 Times in 186 Posts
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Day 4 with my Google-replaced refurbished 5X and so far so good. Battery life improved significantly after the OTA update to Oreo, except for last night.
Battery went from 21% to 0% instantly. Attempted rebooting and it got as far as half way through the boot process a couple times before it shut off again. Normally with a 0% battery the LED will illuminate red when you attempt to turn the device on, but I was repeatedly able to bring it to the boot screen. Charged it up and it lost 40% idling overnight. Bringing it back up to 100% right now, I'll see how this goes.......
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09-18-2017, 05:04 PM
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#513 | | MOD
Join Date: Oct 2002 Location: VANCOUVER
Posts: 26,849
Thanked 7,553 Times in 1,957 Posts
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Originally Posted by SiRV | haha  | |
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09-18-2017, 05:42 PM
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#514 | | Everyone wants a piece of R S...
Join Date: May 2002 Location: Vancouver
Posts: 378
Thanked 17 Times in 10 Posts
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God damn it...I bought off koodoo so I'm shit outta luck.
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09-18-2017, 08:34 PM
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#515 | | is best wrench
Join Date: Jun 2006 Location: Vancouver
Posts: 2,485
Thanked 1,208 Times in 272 Posts
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My Pixel XL is coming in the mail soon. Was on the phone for over an hour with the rep because they had a siren go off in the background.
I'm not sure if the representative on the phone didn't know anything about the phone's issues or they're just playing along. They put you on hold to "ask" upper management to see what steps could be taken next to "fix" your phone.
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09-19-2017, 11:05 AM
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#516 | | Say NO to blade grinders!
Join Date: Apr 2001 Location: Vancouver
Posts: 8,083
Thanked 1,256 Times in 580 Posts
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Did you guys get new or refurb Pixel units?
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09-19-2017, 12:06 PM
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#517 | | Rs has made me the woman i am today!
Join Date: Apr 2013 Location: revscene
Posts: 4,044
Thanked 4,530 Times in 1,518 Posts
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Originally Posted by Expresso Did you guys get new or refurb Pixel units? | I got refurb.
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09-19-2017, 12:31 PM
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#518 | | SiRVs up, dude
Join Date: Jan 2004 Location: Outerspace
Posts: 4,771
Thanked 345 Times in 178 Posts
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I got a new one
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09-19-2017, 01:39 PM
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#519 | | Say NO to blade grinders!
Join Date: Apr 2001 Location: Vancouver
Posts: 8,083
Thanked 1,256 Times in 580 Posts
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Damn I wish I got new.
Got a refurb too...wanted to sell this as complete BNIB.
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09-19-2017, 05:09 PM
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#520 | | MOD
Join Date: Oct 2002 Location: VANCOUVER
Posts: 26,849
Thanked 7,553 Times in 1,957 Posts
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Mine came in retail box with the accessories,so I guess it's new?
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09-25-2017, 07:57 AM
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#521 | | I don't get it
Join Date: Aug 2001 Location: Tri-Cities
Posts: 416
Thanked 99 Times in 51 Posts
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Anyone having WiFi problems with Oreo? Can't seem to stay on my home WiFi network since upgrading to Oreo. Constantly disconnects/reconnects every few minutes, drains battery 20% overnight.
Already tried resetting router, forgetting network and turning off data.
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09-25-2017, 04:13 PM
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#522 | | RS.net, where our google ads make absolutely no sense!
Join Date: Mar 2013 Location: Vancouver
Posts: 981
Thanked 1,149 Times in 388 Posts
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Originally Posted by pherio Anyone having WiFi problems with Oreo? Can't seem to stay on my home WiFi network since upgrading to Oreo. Constantly disconnects/reconnects every few minutes, drains battery 20% overnight.
Already tried resetting router, forgetting network and turning off data. | Did you check wifi preferences to make sure "keep wifi on during sleep" is on?
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09-25-2017, 04:45 PM
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#523 | | Rs has made me the woman i am today!
Join Date: Apr 2013 Location: revscene
Posts: 4,044
Thanked 4,530 Times in 1,518 Posts
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Do you have " Quote:
Originally Posted by pherio Anyone having WiFi problems with Oreo? Can't seem to stay on my home WiFi network since upgrading to Oreo. Constantly disconnects/reconnects every few minutes, drains battery 20% overnight.
Already tried resetting router, forgetting network and turning off data. | Do you have "Turn WiFi On Automatically" on?
Sent from my Pixel XL using Tapatalk
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09-26-2017, 02:32 PM
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#524 | | I don't get it
Join Date: Aug 2001 Location: Tri-Cities
Posts: 416
Thanked 99 Times in 51 Posts
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Originally Posted by Mikoyan Did you check wifi preferences to make sure "keep wifi on during sleep" is on? | Yes, "Keep WiFi on during sleep" is on
There was an update for Google Connectivity Services yesterday, this helped
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10-28-2017, 02:16 PM
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#525 | | 14 dolla balla aint got nothing on me!
Join Date: Nov 2013 Location: Richmond
Posts: 666
Thanked 940 Times in 233 Posts
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So after about a year and half of owning my 5X...
My phone finally succumbed to the dreaded boot-loop... phone froze up for a couple mins then boot looped after 45min or so it was back on the welcome screen used shortly then back to the loop.
Has anyone had any luck in fixing it or having support from LG or their provider?
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