Tv & Internet Options

[noTirl]

Originally Posted by TOPEC

here's what u actually do, and this makes it easier if u have a home phone. call up telus and tell them u want to sign up TV internet and phone with them at what ever package deal, and set the install date 2 weeks ahead. this is where the home phone comes into play. if u have a home phone, telus will send a number port request to shaw about a weeks time before the requested port date(which is ur install date), this will for sure get shaw's attention that u mean business and ur actually leaving. 9/10 times they'll get their loyalty department to call u and try and offer u some good deals to keep u from leaving, they'll discuss with u stuff like is it the quality of service causing u to leave or price or product. if the deal they offer u is good, then stay with shaw and call up telus to cancel the install. this is speaking from first hand experience in november. the same loyalty rep tried calling me 3 nights in a roll at the time my mom said i'll be home but i couldnt make it and finally on the 4th night the rep got a hold of me.

Yeah its a pretty dumb game they play. From what I've seen:

CSR have deals 1,2, and 3. Then Outbound/inhomes/technicians has deals 4,5,6. Loyalty has deals 7, 8, 9, 10. and then finally WINBACK has deals 11, 12, 13.

Its just stupid how depending on what channel of contact you get different deals are offered and sometimes they're just $5-10 difference. So to get the absolute best deal you have to leave. Not threaten to leave but actually leave.

[flipkronikz]

somebody pm me a deal for 150 internet. my 6 month 60 speed with shaw is ending soon and the rep i talked to said i cant get boxing week promo because im not new.

[danned]

only new customer can get great deal of internet and tv and phone

[GLOW]

switched over to a triple play for telus and just got an email for 6 month premium netflix for free. it said if i'm already a member i get a ~$72 credit

[MTV Cribs]

Before I switched to Teksavvy, Shaw kept calling me everyday offering me 6 month discount to stay. I told them it's too late because I already paid about $260 for a new modem and activation fees. I said if they give me a $260 credit and internet 30 for the promo price forever, then I will come back. The agent said no to the $260 credit and to call back every 6 months and see what they can do. I'm not going to do a dance every 6 months.

And just last month Teksavvy emailed me and said they are going to lower my internet 30 by $5 to $45/month. If it was Shaw they would have raised it by $3 to $78/month LOL

[ShawGuy]

If anybody have any Shaw related questions. You can directly call me or text me at 604-561-9301. I work in direct sales so our promotions are always VERY competitive. We give free installs and other perks, depending on what's available.

I prefer texts as it can get pretty busy with the frequent ringing, and we end up phone tagging all day. It's Jack btw

[corollagtSr5]

If your with telus and are ending three year term you can get hooked up by retentions.
TV basic with sports and 3 asian channels - $36
Internet 50 450gb - $25. You can add unlimited for $15. However it's $5 dollars first 50gb overage then $10 per 50gb after that. We don't usually go over 550gb so no point going unlimited.
Home phone with caller I'd - $10

$71 before tax. We locked it for one year too but I am free to cancel anytime. Shaw can't match. Also they can hooks you up with internet 150 at $50 if you have it in your area. After your retention meal deal is done in 6 month to a year you have to call in and have them send you straight to retentions to renew your deal. The people above like shaw guy have no power in giving you the happy meal, his only intention is to make commission of you.

[Hondaracer]

Had my installer buddy hook up our new services under new account activation in the wifeys name.

Got the gateway + 2 portals, internet 150 with popular TV package for $92 taxes in for 2 years

[guurl]

For Telus customers considering the switch..Shaws Chinese New Year Offer added..
Limited TV, Internet 150 and Chinese themepack on a value plan
- 1st year - $64.90
- 2nd year - $114.90
Averages out to about $89 a month..$100 including tax within the two years.

Msg if anybody is interested. This deal is pretty good for families who want fast internet + mainly watch chinese channels and don't like to switch back n forth between companies. Comes with up to two boxes.

$75 credit can be applied

////

or If you already have internet with shaw and would like to add tv - Only $25/35 a month for personal/popular tv for one year. No contracts.

[ziggyx]

^ do you work in CSE downtown Vancouver?

I know of one other revscener and myself who work there right now haha.

[thebrownboy]

^^ Another CSE here from downtown Vancouver haha

[guurl]

No not CSE lol. In home

[bcrdukes]

How's Shaw's new IPTV solution? Anyone try it?

[TOPEC]

give it about a year to work out the bugs and issues before jumping on it

[MikeyStyle]

Originally Posted by bcrdukes

How's Shaw's new IPTV solution? Anyone try it?

still in testing phase

no freaking idea why they decided to launch it to the public when there's so many issues on the back end

would not suggest it for now

[JDMDreams]

If I need just Internet for now what is the best option? Shaw promotion from my friend cheapest was like 60 a month for Internet only for a year then it gets jacked up to 100 a month. I was looking into suntel and cik? But even those are roughly 55 a month and you might have to buy your own equipment. Brand new set up BTW. I'm also looking to switch from existing Telus plan Cuz my 1 year student promotion ended and Internet is like 70 a month. Any good suggestions?

[noTirl]

Originally Posted by JDMDreams

If I need just Internet for now what is the best option? Shaw promotion from my friend cheapest was like 60 a month for Internet only for a year then it gets jacked up to 100 a month. I was looking into suntel and cik? But even those are roughly 55 a month and you might have to buy your own equipment. Brand new set up BTW. I'm also looking to switch from existing Telus plan Cuz my 1 year student promotion ended and Internet is like 70 a month. Any good suggestions?

In reality nothing beats student deals so you should probably do a non-contract until you get can student deals again.

[bcrdukes]

Originally Posted by TOPEC

give it about a year to work out the bugs and issues before jumping on it

Originally Posted by MikeyStyle

still in testing phase

no freaking idea why they decided to launch it to the public when there's so many issues on the back end

would not suggest it for now

That's interesting to know. Does the product use an existing set top box or does it have a dedicated/new set top box and cable modem?

What kind of bugs are there? I assume you guys have tried/seen it?

[MikeyStyle]

it's a new set top box strictly for cable. you will still require a modem if you would like to have internet

it requires a new platform on the back end to work since it's a comcast product. the thing is, it doesn't play nicely with the aging system that they're currently using. should be less of a hassle for brand new customers, but it can be a big headache if you're migrating from one system to the next

essentially, they're learning as they go. they're trying to adapt it from comcast to work and it's a big pain so far. very restrictive system as there's no flexibility with it

my co-worker got it installed and it stopped working a few hours in. took about 2-3 days for them to figure it out

would highly suggest to avoid it for now as it doesn't bring that much features to the table to make it worth the trouble. i'm sure in time it will get better

[Jonydakiller]

Originally Posted by MikeyStyle

it's a new set top box strictly for cable. you will still require a modem if you would like to have internet

it requires a new platform on the back end to work since it's a comcast product. the thing is, it doesn't play nicely with the aging system that they're currently using. should be less of a hassle for brand new customers, but it can be a big headache if you're migrating from one system to the next

essentially, they're learning as they go. they're trying to adapt it from comcast to work and it's a big pain so far. very restrictive system as there's no flexibility with it

my co-worker got it installed and it stopped working a few hours in. took about 2-3 days for them to figure it out

would highly suggest to avoid it for now as it doesn't bring that much features to the table to make it worth the trouble. i'm sure in time it will get better

back end you mean provisioning?

our system has been testing in the field for over a month without any issues. It is a very smooth system calling up the guide scrolling through channels etc. It has on demand contents over 3000 titles i believe since the pipe on this gateway is huge so they unlock all the content to the box.

you can pull live stats right on the TV as the games are playing. Voice command is more useful than you think. simply say TSN or sportsnet it will tune the channel for you. or you can simply say keyword like donald trump and it will give you all the contents that relate to trump.

Gateway box looks exactly like the previous gateway box except....one extra sticker at the back of the machine. Portals have the biggest change, i believe its the size of a galaxy note.

hope this gives a little more info on the new system, the whole point of paying comcast for their xfinity technology is so that we don't have to deal with any software bugs to the box, you should see how many software eng. they have for comcast that deal with this shit on daily basis.

[MikeyStyle]

over a month is not long enough to make sure all the kinks are worked out. we had only recently launched in vancouver for staff testing in like december? and they're already launching it to the public now!

when it's working, all fine and dandy. i agree, the voice control feature is a cool thing, but there are just too many problems with getting it all setup

took freaking four hours to remove an extra portal from an order since it was stuck provisioned. something so simple shouldn't take that long! had to get escalated through three different departments!

if it works, fantastic. when something breaks, it's a freaking nightmare

this isn't the first time the company has done this. always launching new products half ready and just trying to patch things up as they go. they should at least make sure everything is ready for a smooth sailing as much as possible before public launch

just look at the past equipment!
wireless docsis 2/3 modems
pace boxes/expanders
first generation gateway
hd guides!!

[punkwax]

Ha. This thread just saved me $40/mo with a quick call to Telus about thinking of leaving. Still might as I have yet to compare options thoroughly, but regardless, thanks RS!

[bcrdukes]

Originally Posted by Jonydakiller

back end you mean provisioning?

our system has been testing in the field for over a month without any issues. It is a very smooth system calling up the guide scrolling through channels etc. It has on demand contents over 3000 titles i believe since the pipe on this gateway is huge so they unlock all the content to the box.

you can pull live stats right on the TV as the games are playing. Voice command is more useful than you think. simply say TSN or sportsnet it will tune the channel for you. or you can simply say keyword like donald trump and it will give you all the contents that relate to trump.

Gateway box looks exactly like the previous gateway box except....one extra sticker at the back of the machine. Portals have the biggest change, i believe its the size of a galaxy note.

hope this gives a little more info on the new system, the whole point of paying comcast for their xfinity technology is so that we don't have to deal with any software bugs to the box, you should see how many software eng. they have for comcast that deal with this shit on daily basis.

What model is the set top box or gateway? I'm looking for something with a smaller footprint. I didn't like the size of the Motorola set top boxes, which is why I switched to Telus Optik years ago. Any photos would be helpful.

Also, how is the video quality? I liked Shaw's cable TV quality because I can only assume it wasn't as compressed when delivered to peoples homes whereas Telus, while it is acceptable, there's "something" about the picture quality that bothers me.

For most people, they will be okay with Telus Optik, but the picture quality bothers me, and if I can pay the premium for better picture quality, I will. I don't expect Shaw's IPTV solution to be perfect, but if it is in fact a better picture quality and user experience, I wouldn't mind trying it out for a while. I'm willing to keep my Telus Internet if it means a better installation/user setup experience for both me and the Shaw systems.

[MikeyStyle]

haven't seen the portal in person, but it's definitely smaller from what i've seen in pictures

didn't notice a difference in video quality compared to the old equipment, but i do know what you're referring to in regards to the telus optik

as for which provider for the internet, go with whatever the better deal is

[TOPEC]

the gateway itself looks exactly the same as the current gateway offered by shaw, but it is XG1 specific and cannot be interchanged with the current gateway. it also has a built in modem for all IPTV traffic, and then u'll have a seperate internet modem for internet traffic only. the portals are a lot smaller now, slightly bigger than an apple TV.

https://www.shaw.ca/gateway/specs/

the product itself is great as its a proven technology from comcast, the issue is with the provisioning/accounts/billing system that shaw switched to right now that is hella buggy. just like any other company in any other field, migrating a whole back end system from one platform to another will always be hella buggy in the beginning, not to mention the limited support available currently for the new platform, case in point, a poster above mentioned his friends TV took 3 days to fix

Originally Posted by Jonydakiller

hope this gives a little more info on the new system, the whole point of paying comcast for their xfinity technology is so that we don't have to deal with any software bugs to the box, you should see how many software eng. they have for comcast that deal with this shit on daily basis.

this is exactly what is and will be wrong with shaw. they do not have the engineering resources like comcast do to fix bugs/issues on the fly. this plateform is not suppose to have any known isues or bugs as engineers are supposed to be able to push out hot patches to fix issues as they crop up. with the limited amount of engineers/resources shaw has, they try and fix an issue within 24 hrs of it being reported, and if it cannot be fixed, they escalate and rely on comcast's engineers to fix which is another 24hrs, and once the comcast engineers comes up with a fix, shaw's engineers apply the resolution which is another 24hrs. this is most likely the scenario of what happened with one of the posters friend taking 3 days to fix their TV.