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Go Back   REVscene Automotive Forum > Automotive Chat > Vancouver Auto Chat

Vancouver Auto Chat 2016 VAC Community Head Moderator: Raid3n

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Old 05-15-2017, 01:49 AM   #26
RS controls my life!
 
Join Date: Feb 2004
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People who work in car sales, even sales in general, need to have certain traits, mindset, and personality to be successful. Sales are taught systems on how to close. Every dealer is different but there is a method on why they operate the way they do. Most of these sales guys are commission based. They need prioritize high value targets first. They need to establish who is high value and who isn't the very first couple seconds someone walks through the doors. When its busy, it isn't always easy. It is a high pressure environment and some stereotyping is always involved. It takes experienced and tactful sales guy to not give off the impression of being a douche.

As a customer, arm yourself with knowledge of the products available, established exactly how much you can afford, figure out exactly what you want beforehand. Don't get caught up in the hype and be swayed by extra options and up sale. Be firm with your offer and expectations. Makes things easier and quicker for everyone. If you're there to tire kick, or not ready to buy, seasoned sales people can pick up on this quickly. They will allocate their time differently and move on to something else. If you do decide to buy, beware of the finance manager at the end. This is where the dealer can pull some nasty, tricky things if you are not good with your numbers.

As someone who has to deal with these douchey sales and irate customers on a regular basis. Neither are pleasant to deal with. Sales always over promise and under deliver. Customer always feel entitled to moon and then some.
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