[jnesss]

I got a random call from Shaw today. they offered me a good deal, but I didn't accept, as the call didn't feel legit. I called Shaw back a couple hours later and they said they do have a record of somebody from Shaw contacting me from earlier in the day.

now my question is, have you guys ever accepted terms to an agreement via listening to a recording and responding "yes?". I recall a scam going around where the scammers would take your authorized voice and use it for other purposes.

[tiger_handheld]

^ so the whole offer was a recording? no human?

[jnesss]

^ so the whole offer was a recording? no human?

i was speaking with a live agent. she wanted to me to accept the deal by saying "yes," after listening to a recording.

[CRS]

I got a random call from Shaw today. they offered me a good deal, but I didn't accept, as the call didn't feel legit. I called Shaw back a couple hours later and they said they do have a record of somebody from Shaw contacting me from earlier in the day.

now my question is, have you guys ever accepted terms to an agreement via listening to a recording and responding "yes?". I recall a scam going around where the scammers would take your authorized voice and use it for other purposes.

^ so the whole offer was a recording? no human?

Probably referring to the "outbound" team that was calling. It was likely a person. The recording jnesss is probably talking about is the somewhat recent scam where the other party is recording you say "yes" so that they can use that to approve random things from bank transfer.

[Obsideon]

lol you can say something off the hook like "yaaaaaaaabadadooo"

[RiceIntegraRS]

i was speaking with a live agent. she wanted to me to accept the deal by saying "yes," after listening to a recording.

they play a pre recording of the agreement and u say yes to it, and the live agent comes back on the phone correct?

ive done this many times. its not new, but if u feel at all suspicious i probably wouldnt do it.

[headhunt3r]

i was speaking with a live agent. she wanted to me to accept the deal by saying "yes," after listening to a recording.

I've gone thru the same process recently with Shaw where they play me some terms over the phone and I said "yes". Only difference was that I called Shaw and they didn't call me. I think I'd opt to call in to a Shaw number myself before saying "yes" after a recording. If the deal sounds good and you're interested, you can maybe try calling Shaw back to get the same deal that is maybe in the notes?

[jnesss]

update: same rep called back with a shaw number. contract renewed ����.

[fliptuner]

Renewed with Telus. Thanks Hondaracer.

HS75 unlimited, Essentials, 7 theme packs, $88.

Yes, the TV adds a lot and HS75 (consistently tests at 85-90mbps) is totally adequate for our needs. I see a lot of people paying more for HS300+ and really don't need it, especially on fibre.

[LightKeeper]

Is it worth it to go non-contract with Shaw or Telus?

[GLOW]

with telus, if you go over your d/l limit, do they automatically charge you, or just send you scary notices?

any way to log in to see which devices consumed the most data? i couldn't find anything in my account showing this.

[XplicitLuder]

if this helps anyone, i renewed my telus about a week ago. my 300/300 for 50$ was ending in february.

ended up getting internet300 + 7 themes 1 premium for 110$ before taxes.

took about 3 diff calls over a week or so. i was just nice and courteous , last agent she was really nice and got me what i wanted

[Hondaracer]

Promo right now for existing internet customers, can add basic PIK TV (app based TV service) for $10 a month and get 5 additional selected channels OR crave. If you have a 4k Apple TV they have a PIK app, otherwise you need to stream or cast from phone/tablet.

If anyone signs up for this and doesn’t have that I could potentially provide one of our hardware boxes to use.

Also, giving away free multicultural packs for new customers for the entirety of the contract so $10 a month value. Chinese, Punjab etc.

Hit me up if interested. There’s also some big promos if you have internet already and add regular Optik TV

[GLOW]

so i was an early adopter of fiber in my area with telus, i was told i'd get a "preferred rate" as such, even if telus raises their rates (similar to netflix). now i see my bill is $115 for 150 which is what they advertise on the website for non-contract.

is this how it is now or am i getting hosed here? not sure if i'm wasting time complaining or if i should be shopping pricing for shaw & telus again or not.

[ssjGoku69]

I have internet only with Telus too, but I'm still in the 2 year term.


$100.00 Telus Internet 150
-$10.00 24MO Internet Discount
-$ 5.00 24MO Internet Discount
-$20.00 24MO Unlimited Usage Discount
$ 20.00 Unlimited Internet Usage
----------
$ 85.00 pre-tax

My term is ending near the 2nd of the year, so I plan to wait until there is a black friday/christmas special

[tiger_handheld]

so i was an early adopter of fiber in my area with telus, i was told i'd get a "preferred rate" as such, even if telus raises their rates (similar to netflix). now i see my bill is $115 for 150 which is what they advertise on the website for non-contract.

is this how it is now or am i getting hosed here? not sure if i'm wasting time complaining or if i should be shopping pricing for shaw & telus again or not.

one of the main reasons i never sign up with telus contracts is the price is not guranteed. it says so in the contract if you actually read it. they can increase the price when the base price changes - which is annually.

[GLOW]

yes i hate contracts, as i'm in e.van fiber came in to effect years ago and i've been off contract for a couple years...just seeing my 'adjustments' were annoying, but now i see myself as having no benefit of being an early adopter (or even being with telus anymore), so i was wondering if they would even acknowledge that status or treat me as any schmuck that just got off contract.

maybe i'll keep an eye on this thread and wait for some special.

i cut the cable and only have a home phone and internet. i'd cut the line too but i want to make sure there's a phone at home in case the kids ever need to call out for something.

[Hondaracer]

Nevermind

[Manic!]

so i was an early adopter of fiber in my area with telus, i was told i'd get a "preferred rate" as such, even if telus raises their rates (similar to netflix). now i see my bill is $115 for 150 which is what they advertise on the website for non-contract.

is this how it is now or am i getting hosed here? not sure if i'm wasting time complaining or if i should be shopping pricing for shaw & telus again or not.

You are paying $115 for 150 down. That seems like a ripoff.

https://www.can-com.com/Bundles/Internet-TV-Phone-Bundles

[Hondaracer]

So I’m part of a team doing migrations to Fibre services. If anyone is interested we have an inside promo right now $5 a month home phone with a $15 credit (so free phone for 3 months)

This $5 phone gets you 5000 minutes to China, HK, and India, or 500 to the Philippines. (Don’t ask my why only 500)

I usually wouldn’t care but I’m gunning for a promotion and any referrals look good. Hit me up if interested. No contract cancel the phone portion anytime.

This is for Telus btw

[mikemhg]

^I might hit you up shortly here.

I'm going to be taking a position with Lifeworks/Telus Health in mid/late March. Apparently we get 50% discount on Telus services via being "Telus" employees, however I'd still need to sign up either way.

Not sure if that would still apply to you though?

[Hondaracer]

Yea any discount is like the deal you get + applied discounts after generally

[RiceIntegraRS]

^got any deals for Home Phone and Internet with Telus? My parents promotion is ending on the 17th this month. I kinda hate switching back and forth between telus and shaw for the last 2 decades.

[EvoFire]

Yea any discount is like the deal you get + applied discounts after generally

You can stack discounts? We were told we can't.......... Hook it up man :lol

[Hondaracer]

Maybe sonthing has changed then since I got mine but I got the best deal I could and then added my discounts.

My deal is garbage tgough compared to what a lot of regular customers have.. uhg

[Great68]

They just installed fiber in my area, Telus doorknockers have been coming by.

Doorknocker: "We can do this and that, blah blah"
Me: "Great, leave some info, I'll review and compare with my current service and get back to you"
Doorknocker: "Sorry, this is just a limited time offer for today"
Me: "Too bad then, goodbye"

I don't trust the fiber installers to do the install through my house exactly how I would want it anyways.

[Hondaracer]

Contractor drop installer, contractor door knockers. Even after being reported to the CRTC it seems like these ultra high pressure door to door sales haven’t stopped.

[EvoFire]

Maybe sonthing has changed then since I got mine but I got the best deal I could and then added my discounts.

My deal is garbage tgough compared to what a lot of regular customers have.. uhg

We were setting up our service back in 2021, and I was told we could not stack my wife's Telus corporate discount on top of whatever discounts they were offering. If you can make it stick please come on by.

[Mikoyan]

^I might hit you up shortly here.

I'm going to be taking a position with Lifeworks/Telus Health in mid/late March. Apparently we get 50% discount on Telus services via being "Telus" employees, however I'd still need to sign up either way.

Not sure if that would still apply to you though?

40% discount. If it was higher it'd considered a taxable benefit by CRA from what I understand.

[inv4zn]

You can stack discounts? We were told we can't.......... Hook it up man :lol

You absolutely can stack discounts. And the door-to-door when they run area-wire/building promotions are the best ones, and usually they "expire" but you just call in and they extend it.

This is my Telus home services bill, and I just renewed all discounts into 2026 (without extending contract).
https://i.ibb.co/m9D9HBm/telus.jpg

[ilovebacon]

how do you guys get discounts? My telus bill is about 150$ with home phone, tv, and internet

[Hondaracer]

Inv4zns bill is like half of what I pay for basically the same shit.. *sigh

[inv4zn]

I think my discounts are on the extreme side, I've had multiple Telus employees be very surprised when they look into my account.

Essentially it's a combination of signing up for things at the right time, just calling in and asking for discounts, as well as a bit of luck, when our building got fibre installed they were doing the whole door-to-door thing, and the guy went out of his way to make it cheap for me, not sure why lol.

Also, it does help if you stay with them a while, I'm about 5 years on on the same account for home services, and like 15+ for mobile.

[mikemhg]

I'm currently with Rogers for my phone right now, but I'll obviously be moving over to Telus for wireless once I move positions here.

I'd like to leverage all 3 offerings (cable, internet, cell), I have Telus for the first 2 already.

Would it be best to work through you Honda?

[Hondaracer]

I can offer any inside deals we currently have and then all the bundled stuff as well etc.

Not to say it may touch some of these door to door deals but unless you’re having like an event within your building the inside deals are about as good as you can get. Just hit me up whenever you’re looking.

I will also kick back any incentives I get through e-transfer back to anyone. Couldn’t care less about the $30 or $50 it’s just all about metrics now

[MarkyMark]

Can you get deals for people already on Telus cable/Internet but promos are about to expire or do you only do new installs?

[ilovebacon]

Can you get deals for people already on Telus cable/Internet but promos are about to expire or do you only do new installs?

Last time, my contract expired and i called customer retention line and got a slight decrease on my bill.

[Hondaracer]

Can you get deals for people already on Telus cable/Internet but promos are about to expire or do you only do new installs?

To be perfectly honest, they’ve removed all incentive for me to deal with situations like this lol.. new service agreements etc. are nothing for anyone now.

I’d say the best case if you’re an existing customer is to call retentions as mentioned above and deal with them, threaten to cancel etc.

[dachinesedude]

Novus just installed fibre in our building, anyone using them? How's the reliability?

[Hondaracer]

Their backbone is good, usually Motorola etc.

Their hardware sucks though, the router they give you is garbage

[quasi]

I had shaw call me yesterday offering the 1.5 Gig internet and TV package for $146 plus tax if I reknew my contract. She told me my contract was about to be up but the lie detector test determined that was a lie, it's not up for another 4 months.

I don't think it's a bad deal I just hate the high pressure sales bullshit, you better reknew or your rates are going up, this is a limited time offer, oh it might not be available next week.

I told her to let me think about it, call me back next week if it's available it is if it isn't it's not DGAF.

Probably worth it just to get the newer modem and cable boxes, I'm not on Blue Curve yet and I have the old modem.

[Eff-1]

To be perfectly honest, they’ve removed all incentive for me to deal with situations like this lol.. new service agreements etc. are nothing for anyone now.

I’d say the best case if you’re an existing customer is to call retentions as mentioned above and deal with them, threaten to cancel etc.

My telus TV/internet bundle deal expired this month and I totally forgot until I saw my bill last night was $50 higher.

Do you by chance have a direct number for telus retentions? Then I don't have to go through the maze to speak to the right person?

[inv4zn]

My telus TV/internet bundle deal expired this month and I totally forgot until I saw my bill last night was $50 higher.

Do you by chance have a direct number for telus retentions? Then I don't have to go through the maze to speak to the right person?

Honda might have a direct number, but last time I called regular line and said I want to extend discounts, please transfer me to loyalty, and they did it right away. No callback option from Loyalty though, so had to wait 40 minutes lol

[MarkyMark]

Honda might have a direct number, but last time I called regular line and said I want to extend discounts, please transfer me to loyalty, and they did it right away. No callback option from Loyalty though, so had to wait 40 minutes lol

Did you have any problems with them extending the discounts?

[inv4zn]

Did you have any problems with them extending the discounts?

None. I said "Hey, my discounts are running out, and a salesguy told me I can just call and get them extended, can you help?"

The guy said he'd see if he can save me more money, but came back and said there were no new deals, and that he'd extend everything.

[Hondaracer]

My telus TV/internet bundle deal expired this month and I totally forgot until I saw my bill last night was $50 higher.

Do you by chance have a direct number for telus retentions? Then I don't have to go through the maze to speak to the right person?

I only have numbers I can call that get directed based on my number

I think it’s best to just call the regular service line and just say cancel account, or threaten it, etc. to get to retentions if there’s any resistance

[hotjoint]

My contract was ending with telus next month. I was getting 1 gig fibre on a 2 year agreement for $89.99 as I'm also koodo customer. Called loyalty today and spoke to them, let them know that I was seeing people renewing for 2 years at $69. I rep couldn't give me $69 but was able to give me $71.

[Oscar_Binswood]

My contract was ending with telus next month. I was getting 1 gig fibre on a 2 year agreement for $89.99 as I'm also koodo customer. Called loyalty today and spoke to them, let them know that I was seeing people renewing for 2 years at $69. I rep couldn't give me $69 but was able to give me $71.

In the same process of trying to renew, wasn't sure what the baseline was that most people are paying now a days for the 1 gig. This definitely helps!

[hotjoint]

In the same process of trying to renew, wasn't sure what the baseline was that most people are paying now a days for the 1 gig. This definitely helps!

Yeah, I was looking at the telus thread on redflagdeals and saw that existing telus or koodo mobility customers were getting lucky at $69 a month

[Eff-1]

Is there really any advantage to 1 gig vs say 300? I'm not a gamer or anything, so forgive me if this is a dumb question but I've always found 300 to be more than fast enough for streaming and web. Just wondering if I should go for a gig or not.

[inv4zn]

^no real advantage for most people. I'm on 75 with two adults who regularly use 600gb+ a month and we never had an issue with speed.

Sure downloading torrents or whatever takes 20 minutes instead of 12, but really, is that worth the $? Of course this is different if you have 5+ active users at any given time, but I doubt that's the case for most.

[Hondaracer]

If you’re on fiber the slowest speed Telus provides now is 150, even if your profile says less.

I’ve been on 150 forever and I’ve never noticed an issue. On fiber as well you’re not really pulling from a pool of limited data like you are with Shaw or regular ADSL, there the amount of data coming into your home is from that pool of X amount and if you have 3 devices pulling X amount you’ll start to see slow downs.

With fiber you can run concurrent speed tests on numerous devices and be getting the profile speed on each device at the same time.

The people who go out of their way to get gigabit or higher are either gamers who stream a lot want the symmetrical upload/download speeds, or people who have no fucking clue why they need gigabit other than to run speed tests and bitch about not getting “what they’re paying for”

[inv4zn]

If you’re on fiber the slowest speed Telus provides now is 150, even if your profile says less.

I’ve been on 150 forever and I’ve never noticed an issue. On fiber as well you’re not really pulling from a pool of limited data like you are with Shaw or regular ADSL, there the amount of data coming into your home is from that pool of X amount and if you have 3 devices pulling X amount you’ll start to see slow downs.

With fiber you can run concurrent speed tests on numerous devices and be getting the profile speed on each device at the same time.

The people who go out of their way to get gigabit or higher are either gamers who stream a lot want the symmetrical upload/download speeds, or people who have no fucking clue why they need gigabit other than to run speed tests and bitch about not getting “what they’re paying for”

Well I'll be damned - 177 down and 179 up. Thanks for the FYI, now I can gloat even more!! :troll:

Yeah I have a rich coworker who was boasting about his gigabit and how his Netflix is clearer now. I just stfu and nodded, lol.

[Eff-1]

TELUS recently announced new PVR hardware. Timing is great because my contract expired recently and I've been getting more frustrated with our Arris 4k PVR box because of how insanely slow it is when loading the pre-installed apps, or if you ever land on one of those stupid TELUS "house" channels in the guide. It takes FOREVER to load up on the guide, only so you can hit 'back' and cancel out of it.

(Because our kid loves to grab the remote and mash the buttons, this because a real hassle for us when suddenly stingray music interrupts our show and takes 30 secs to load lol.)

So I thought perfect, the new box is out and it will be fast and responsive. So I didn't hesitate to call TELUS and resign for 2 years provided they give me the new box.

Just for background, we are heavy TV users in our house. We still watch a lot of cable channels, sports, timeshift, etc. We have Optik TV, 11 theme packs, includes Crave, and include Netflix as well. And internet 300 with fibre.

After placing the order, I started reading about the new PVR (probably should have done that before ordering it).

So far all I've read is:

- Complaints about the picture quality not being as good (a huge issue if that's the case)
- Lack of 4k channels that people used to get with the Arris PVR
- Lack of features like recordings starting 1 min before the scheduled time and ending 1 minute after
- No PIP of live TV when viewing the guide
- No indication within the guide of which shows are new and which are reruns
- Can be still quite buggy
- And perhaps the biggest complaint is recordings expire after 45 days

The 45 day thing matters to us. We like to keep old shows on our PVR that we've recorded a year or more ago, and we'll turn them on as background noise or when there's just plain nothing to watch.

Another use case is sometimes we'll set the PVR to record an entire season of something, and then binge watch it later on. The average season lasts way more than 45 days. Yes, you can watch things on demand in a lot of cases, but it's just way easier when it's on the PVR and you can skip commercials, and FF and rewind easily.

So I decided to call TELUS back and cancelled the new box. I said leave everything the way it is, don't change my service to the new cloud platform.

If it means I am now stuck with the Arris box for another 2 years, so be it. At least it's reliable and has all the features we like (except for streaming from the cloud).

That is so disappointing TELUS would release this box with all of those issues. My wife (ex TELUS employee) says it's classic TELUS to rush something to market before it's ready and while it's still inferior, and then iron out all the bugs later.

I have seen my in-laws' Shaw Bluecurve system and it's slick. It's just too bad Shaw always works out to be more expensive than the rate I am getting from TELUS for the same channels.

Maybe in a year or so, they'll release enough updates to solve these flags, but I'd rather not be an early adopter and wait for that to happen.

[Hondaracer]

That’s the future. Garbage DIY set top boxes. That new hardware is complete garbage compared to the arris or technicolor 4K STB’s

They are meant to be wireless, so I’m sure they have it built into the chipset to downgrade the native signal for the sake of reliability. They went this route 100000% so they can jam more shit down your throat and pre-load or force load apps into the android architecture.

As well, you’re completely on the hook for -any- troubleshooting now. Whether it be poor wifi connection causing signal degradation etc. you will be billed $150 + tax if you want a tech to come out and diagnose the issue.

The theme packs are now even more split up and they are focusing on adding packs like Netflix, Disney, etc. Onto your Telus bill as opposed to you paying them directly for the services.

With Telus now -nothing- matters more than getting more and more services on your bill. The techs they are hiring now with the new bargaining agreement have literally zero technical background. The people coming to fix your services worked at Aritzia and superstore now as opposed to having an education or technical background. So good luck if you have advanced issues like wifi saturation or an intermittent issue

I am no longer with aforementioned company, thank god.

[Eff-1]

The theme packs are now even more split up and they are focusing on adding packs like Netflix, Disney, etc. Onto your Telus bill as opposed to you paying them directly for the services.


This is interesting. There are still some legacy theme packs I have which I like, and was able to keep them in my renewal.

I heard that some people who switched to the new PVR suddenly lost random channels (like Travel XP, or CW LA) for no apparent reason, even though they had those channels with the Arris box, and didn't change their theme packs.

We pay TELUS directly for Netflix as well which I also kind of like. I don't have a separate bill to worry about, and also as Netflix keeps changing its rates and making up stupid rules, I never have to worry about it.

At the end of the day, no matter how many times to I talk to Shaw and ask them if they can match all my channels at the price I am getting from TELUS, they never can make it work, so I guess I continue to stay with TELUS for the time being (at least another 2 years).

[mikemhg]

That’s the future. Garbage DIY set top boxes. That new hardware is complete garbage compared to the arris or technicolor 4K STB’s

They are meant to be wireless, so I’m sure they have it built into the chipset to downgrade the native signal for the sake of reliability. They went this route 100000% so they can jam more shit down your throat and pre-load or force load apps into the android architecture.

As well, you’re completely on the hook for -any- troubleshooting now. Whether it be poor wifi connection causing signal degradation etc. you will be billed $150 + tax if you want a tech to come out and diagnose the issue.

The theme packs are now even more split up and they are focusing on adding packs like Netflix, Disney, etc. Onto your Telus bill as opposed to you paying them directly for the services.

With Telus now -nothing- matters more than getting more and more services on your bill. The techs they are hiring now with the new bargaining agreement have literally zero technical background. The people coming to fix your services worked at Aritzia and superstore now as opposed to having an education or technical background. So good luck if you have advanced issues like wifi saturation or an intermittent issue

I am no longer with aforementioned company, thank god.

You left Telus eh? How come?

I literally just started at Telus Health this week..

[Hondaracer]

You’ll probably be all right

CSD, the tech side etc. is the issue. It literally devolved into unsustainable in a matter of months. I was never a union person before working there but the union completely fucked the tech side and allowed the full blown destruction of the job. And incredible corporate greed crushed the little guy. United Steel workers if a fucking jokeeeee of a union.

They took a job that used to top out at $40 an hour, doubled the responsibilities, and capped it for everyone who wasn’t grandfathered in at $29. Many people who have worked there for 7-10 years or more are totally fucked because they are making “ok” money but will take a substantial pay cut to go somewhere else, so you’re handcuffed into one of these jobs where you drag your ass to work everyday just to be fucking miserable.

I was a field manager, one of the top performers in an entire region, “Rushman” doing all the biggest, hardest to troubleshoot, chronic issues, and I walked away like nothing lol. They are losing a lottttttt of great people. Oh well, thanks for paying for some of my braces Entwistle.

I’m back to the construction industry. Have worked at my new gig for a week and it’s amazing what working with actual professionals/intelligent people feels like lol

[Razor Ramon HG]

I don't even use my Telus PVR anymore. I just load up the Sportsnet app on my TV with my Telus account. It's amazing.

[GLOW]

With Telus now -nothing- matters more than getting more and more services on your bill.

i wanted to just redo a deal on my fiber and each person i got, built a package for me on shit i didn't want, 1st guy i let him cook as i thought english was a barrier and he wasn't understanding what i was asking, but the rest of them ffs... so painful, i'm not going to be nice next time it was so stressful to just get a deal on the basic internet that was offered to new users at the time.

[Mikoyan]

i wanted to just redo a deal on my fiber and each person i got, built a package for me on shit i didn't want, 1st guy i let him cook as i thought english was a barrier and he wasn't understanding what i was asking, but the rest of them ffs... so painful, i'm not going to be nice next time it was so stressful to just get a deal on the basic internet that was offered to new users at the time.

Agents trying to hit sales KPIs before they get crapped on for not hitting targets.

[GLOW]

ya that 1st guy just said let me do the contract and you can cancel 5 days before, i read the terms and all the shit he said was not true... i use work with with contracts in general so i read all the f'ing fine print :lol

guy hung up on me when i told him cancel it, asshat

good news is i did this in dec so moving fwd i feel like i can always negotiate a new deal based on the boxing day sales

[Eff-1]

I have TELUS home phone as part of my bundle. No matter how many times I told them I didn't want the home phone, they insisted on selling it to me, even for just $1 per month, and said it was the only way I could get the big discounts on TV and internet. So I said sure, ok fine.

[quasi]

Shaw offered me the "Free" Disney plus with my latest contract, they only offering it for free because they are banking on a good percentage of people forgetting to call in and cancel it once the free term is over.

I'm probably one of those people who would forget so I told them thanks but no thanks, I don't want it not that I need it because everything on there is available to stream other ways.

[winson604]

I have TELUS home phone as part of my bundle. No matter how many times I told them I didn't want the home phone, they insisted on selling it to me, even for just $1 per month, and said it was the only way I could get the big discounts on TV and internet. So I said sure, ok fine.

Lol yes I helped my father in law renew and they offered me 2 choices.

Choice A was the same services he already had, slower Internet and TV

Choice B was faster Internet, TV, and Security

Choice B was cheaper I was like wtf you're basically just forcing it at this point lol it's like fine whatever just give me the stupid smart door bell and whatever else you get.

[GLOW]

ya i had a phone and wanted to kill it, they said we can give it for $1, i said fine...

billing comes back and it's like $2.50ish :rukidding: their billing is really trash...

[The Producer]

24 month installation promo just ran out on my telus fiber internet at home.

price went up 45 bucks a month :(

tips? call Telus and tell them I'm switching? does that even work anymore? I think they have me by the nuts - not sure anybody else can offer the same speed.

[Eff-1]

Last time my telus contract expired, I called and spoke to the customer retention dept. My approach was to tell them that all I want is the same existing package (same channels, same internet speed, same everything) at the same price, and if you can do that I'll sign right now for another 2 years. If you can't, I'll probably switch.

She explained that the promotions I had are no longer available but she'd see what she can do. Then they put me on hold for 20 mins.

20 mins later she came back and said she figured it out and offered me a price that was fairly close (within $5) and I took it on the spot.

So you can try that and see how it works.

[Hondaracer]

Just grind them and keep saying cancel cancel.

They seem desperate now to retain customers with the Shaw rogers merger

[GLOW]

i sat around for a while when i was off contract too and procrastinated to the point it was december and there were promotions, so maybe time it then b/c every time your contract is up you'll be in dec promo mode and say you want whatever's on promo

[donk.]

You left Telus eh? How come?

I literally just started at Telus Health this week..

You one of em video call doctors?

Okay now lower the camera, a bit more, a bit more, yeah perfect right there just above the gooch, you see that? Yeah that's no good.

:drunk:

[mikemhg]

Naw, I'm on the IT side, implementations for SaaS.

Fucking hell, I was charged bandwidth overage fees for the first time in my life last month.

Downloaded BG3 so I suppose I went over by 30 gigs on my home internet, they ended up charging me $20-$30.

That's pretty insane, even back in the Shaw and BCTEL ADSL days, I was NEVER charged a bandwidth fee by my home internet supplier (even when going over any allotted amount).

Come to think of it, why do I even have a fucking bandwidth limit @ 450 Gigs nowadays? That's super easy to hit that on streaming alone.

Anyone get dinged like that before? I'm pissed.

[bcrdukes]

Telus is still monetizing on over usage unless you pay a ransom fee to unmeter your usage. The rest of the industry has moved away and simply offer unlimited packages, so I find that a bit annoying about Telus. Shaw and BCTel days did not heavily enforce over usage unless you were excessively abusing.

I recently renewed my term with Telus, and while I wasn't fishing for a package or promo, my innocent question of the TV offer promo confused the rep who then simply transferred to me to their retention team and I kept everything, except having to add unlimited internet usage which resulted in a $5 increase to my monthly service fee.

[Hondaracer]

Naw, I'm on the IT side, implementations for SaaS.

Fucking hell, I was charged bandwidth overage fees for the first time in my life last month.

Downloaded BG3 so I suppose I went over by 30 gigs on my home internet, they ended up charging me $20-$30.

That's pretty insane, even back in the Shaw and BCTEL ADSL days, I was NEVER charged a bandwidth fee by my home internet supplier (even when going over any allotted amount).

Come to think of it, why do I even have a fucking bandwidth limit @ 450 Gigs nowadays? That's super easy to hit that on streaming alone.

Anyone get dinged like that before? I'm pissed.

They used to include unlimited in almost every plan.

After I left I called in and renegotiated a new price.. fast forward a few months and like you I downloaded like 300gb in games on PS5 and I see this ducking overage charge on my account.

The rep obviously gave me this new pricing and removed my unlimited bandwidth ffs

[Hehe]

Wait, what?

There are non-unlimited plans now?!

I just moved from Telus to Shaw. Unfortunately, loyalty means dick nowadays.

Paying 60 for 1gig, 2yr contract, but that's ok.

They were nice enough to give me another $10 off since I have Rogers for mobile.

[mikemhg]

Ok so we're all learning something new here?

Did TELUS pull a do-si-do on me? A little flim-flam?

This is the kind of shit that makes people hate TELUS, they make little changes and alterations to how they bill and handle your account expecting you not to notice.

Going to call these fuckers today and lose my shit, it's 2023 why the fuck did they add a bandwidth cap on my internet? That's some seriously shady shit.

[mikemhg]

They used to include unlimited in almost every plan.

After I left I called in and renegotiated a new price.. fast forward a few months and like you I downloaded like 300gb in games on PS5 and I see this ducking overage charge on my account.

The rep obviously gave me this new pricing and removed my unlimited bandwidth ffs

Did you get a resolution before I call here?

[Hondaracer]

Ironically they just called me to try and presumably upsell me on somthing but I was at lunch

She’s gonna call me back later. I’ll see if they offer unlimited data now and report back

[quasi]

They used to include unlimited in almost every plan.

After I left I called in and renegotiated a new price.. fast forward a few months and like you I downloaded like 300gb in games on PS5 and I see this ducking overage charge on my account.

The rep obviously gave me this new pricing and removed my unlimited bandwidth ffs

You used to work there and even you got got? What chance to the rest of us saps stand? lol, I have Telus knock on my door every 2 months trying to get me to switch and my reply is always the stupidest responses I can think of almost as a troll.

Dumb shit like no sorry, you guys are too cheap and I have money to burn so Shaw's my guy.

I was with Rodgers then it became shaw and now it's Rogers again and I'm still here standing. Haven't left just because it's convenient, I pay more for convenience but I'm ok with that.

[Hondaracer]

The second my employee “discounts” ran out I called in and got a better deal than I had the previous 6 years working there.

[Hondaracer]

Fucking Christ.. so the woman phones me back, I preface the entire spiel that I’m not signing up for anything else, I don’t want a contract, and I’m thinking of cancelling

She then says the “offer” is $89 a month for 2 years for Internet im like wtf?!? Lol she then goes on “and yes this is for 250, you’re currently on 150 and in order for me to upgrade you to the latest technology equipment and your next speed tier you will need to move to this term”

I’m like lol! So you’re lying to me? She’s like excuse me?

I’m like I worked for Telus for 6 years I know for a fact while it says I have 150 I actually have 300 and I’m running speed tests right now wirelessly getting 310. Telus gave everyone on 150 300 for free because they wanted to minimize the number of tiers.. and you’re phoning me with this “offer” that’s less than I am already receiving???? And I already have the best technology you offer, I just left! Lol I’m like for fuck sakes, never call me again with a promotion and note on my file please that I am cancelling

[GLOW]

damn that was the "xmas promotion" i got last december, going from 150 to 300, or maybe i started at 100 i can't recall, i was an early adopter for fiber in E.Van, whatever speeds were back then... i guess not very good LOL

i did get unlimited bandwidth though, which i appreciate as i was getting dinged every few months for overages.

thing is, it's still a better product than shaw/rogers b/c of the upload speeds so it's annoying trying to negotiate, you say you go to shaw they're like sure, but we're a superior product with faster upload speeds, no bottle necking, etc

[mikemhg]

Fucking Christ.. so the woman phones me back, I preface the entire spiel that I’m not signing up for anything else, I don’t want a contract, and I’m thinking of cancelling

She then says the “offer” is $89 a month for 2 years for Internet im like wtf?!? Lol she then goes on “and yes this is for 250, you’re currently on 150 and in order for me to upgrade you to the latest technology equipment and your next speed tier you will need to move to this term”

I’m like lol! So you’re lying to me? She’s like excuse me?

I’m like I worked for Telus for 6 years I know for a fact while it says I have 150 I actually have 300 and I’m running speed tests right now wirelessly getting 310. Telus gave everyone on 150 300 for free because they wanted to minimize the number of tiers.. and you’re phoning me with this “offer” that’s less than I am already receiving???? And I already have the best technology you offer, I just left! Lol I’m like for fuck sakes, never call me again with a promotion and note on my file please that I am cancelling

So did you discuss bandwidth limit? Or no?

This is so bizarre, I've NEVER been charged overage fees for home internet before, this is a 1st, conveniently right after TELUS decided to layoff a bunch of employees and such.

They did something different over the last month, checking pennies under the cushions it seems like here.

[Hondaracer]

That new plan they offered include unlimited data and it was pitched like it was this new shiny thing so obviously that’s their new model to go back to nickel and diming everyone with share value tanking and everyone who could possibly take security already signed up

[mikemhg]

So I called TELUS, it turns out they messed up my account, I'm supposed to be unlimited.

I apparently they "accidently" changed my account to apply overage fees, when I was supposed to be unlimited?

They're applying my credit and "fixing" my account.

What scamming idiots.

[Euro7r]

Telus billing is the worst. I don't know how they even get through their fucking audits. I've been with Telus for years now, on contractual agreements. Not a single fucking month they bill me is the same amount.

I called them a few weeks ago, told them I couldn't afford to pay my bill anymore because I got fed up calling them every month to fix my bill. Lady was kind enough to knock off $40 a month lol.

[mikemhg]

Which is why you should NEVER setup PAD with any of these fuckers if you have the choice.

Always push, never let them pull. They expect you to miss this type of shit on PAD.

[Kilinim]

My Telus bill jumped $8. Bottom of my bill says I made changes, which I did not. I'll have to call in and bitch at them.

[nismodrifter]

I'm up for renewal with Shaw. Currently have 300mbps service. I'm happy with it. All of their renewal plans are a downgrade content size (158 channels vs current 193). I currently have discovery velocity included, a great channel for car content, new plans don't have this channel included. Spoke with Rep today and told him I just want to continue my current service at the exact same price. He said ok
Said he can get me $10 off as well.per month as I am a Fido customer..there was some issue linking my Shaw account to the Fido one to get this discount so he will follow up with me tomorrow.

I don't have time for the "I will switch if you don't give me a better deal" bullshit anymore.

Hoping this is as straightforward as I think it's going to be and then I don't have to worry about it again for 2 years.

[bcrdukes]

My Telus bill jumped $8. Bottom of my bill says I made changes, which I did not. I'll have to call in and bitch at them.

Ouch.

My family's Telus bill was steady at $165 for a three-services bundle and a bunch of features (Home Phone / Television / Internet - no wireless.) It suddenly jumped to $225 per month and they insisted we made changes (which we did not as I am the only account holder.)

I called back and they sorted things out and got me on some kind of loyalty plan which works out to $145/month and a higher speed internet tier. Wasn't the most pleasant conversation to have but similar to nismodrifter, I really don't have time to switch back and forth. I am proud of the fact that I am the only Telus customer on my entire block/postal code. :D

[Hondaracer]

So seems like I got double charged a month when bozo was making changes to my account, and kuch like Mike I also lost my unlimited data use on the home services when they ficked around..

So now I was suppose to be paying $93 for TV and internet but now I have to add unlimited data back on for another $20.. yay

[mikemhg]

^Make note of our comments above if you end up switching providers to these guys.

They are absolutely brutal in terms of their billing practices, and conveniently "forgetting" to credit back mistaken items based on their fuck ups.

I'll reiterate, never setup PAD, and ALWAYS review your bill thoroughly each month.

[Razor Ramon HG]

My internet and TV package is ending with Telus next month.

Called into retentions to renew just the internet as I'm getting Sportsnet Premium to replace my TV.

They're offering me $75 a month + one time $100 bill credit for gigabit internet making it roughly $71 a month over two years. It includes a $10 discount since I have Telus mobile services.

Pretty good I'd say since I'm currently paying $65 and it was going to jump to $155 next month, lol. I'll think of the $6 increase as inflation.

[Hondaracer]

So of course the clown who tried to make changes to my account for my EPP plan didn’t do what he said with the home services.. this is why you gotta note down and record every convo with these clowns.

The move also, according to Reddit, is to either threaten or actually file a complaint with the “commission for complaints” as this is where they get nailed for actually fucking people over.

Ended up calling back in yet again to grind them on my stupid deal. Ended up getting highspeed 250, and my TV package with 2 theme packs + unlimited data for $105 before taxes

I’m sure I coulda ground them down a bit more but I don’t have the energy for it, so got this locked in for a new 2 year agreement which I didn’t love but I just pray to god I can get some consistency in my billing now

[acrophobia]

Reviving an old thread...anyone have a connection at Shaw/Rogers? Our plan is up soon and no Telus available in our area. Cheers!

[nismodrifter]

Shaw has jacked up the rental price for their tv boxes. wtf man. 75% increase.

I have 1 more year left in contract. After that I think TV is done. Done with this BS.

[gurdeep007]

I am up for renewal Nov 25, they keep calling and offering me plans that are an additional $25 bucks a month. I am hoping to snag a black Friday deal

[Bender Unit]

I just renewed yesterday

Previously Fiber+ 1.5GB $115 + Home Phone $23 = $138
Now Pro 2GB + Home Phone + Rogers Mobile $10off = $120

I am too lazy to switch around.
Shaw Customer since 1993.
31 years and counting

[radeonboy]

I just renewed yesterday

Previously Fiber+ 1.5GB $115 + Home Phone $23 = $138
Now Pro 2GB + Home Phone + Rogers Mobile $10off = $120

I am too lazy to switch around.
Shaw Customer since 1993.
31 years and counting

How did you get this deal? I'm at $177 for Fiber 1G + Home Phone right now on month to month FeelsBadMan

[Traum]

It's gonna be expensive if you are only doing month-to-month. Shaw would only give you a deal if you lock yourself in with them for a 2 year contract.

Interestingly, I had a very enthusiastic Telus guy ringing my door bell yesterday, trying to get me to switch to Telus. He seemed absolutely adamant that he can give me a better deal than what I am getting now for home Internet and TV. But knowing all that crap that RS has seen with Telus, I had very little interest to go with them.

[Hondaracer]

Door to door will say anything to get you to sign up for as much shit as possible then not be around or held accountable when your bill is double what you were quoted.

[Mikoyan]

From what I've heard, the door to door guys are contracted, 3rd party commission only sales people. So of course they're saying whatever it takes to make a sale.

[Manic!]

Contact these guys. First I was offered $80 a month for gigabit play $250 sign up credit. 2 weeks later they came back with an offer of $70 a month.

We can be reached 24/7 at reddit@telus.com or by SMS anytime at (855) 645-3159*

We're providing exclusive promotions & deals for new customers. Our passion is connecting Canadians with the best internet and cellular technology available with customers' first service.

By speaking with the Reddit team, you will receive the following:

Eligible promotions and pricing

Priority support before and after installation

Access to exclusive and priority service

Incredible offers

Comprehensive education about what we can provide and how it will work in your home

Existing customers looking to renew their service agreement can contact your dedicated loyalty team for personalized renewal offers.

[donk.]

Been using lightspeed for internet for the last 3 years.
40$/mo 75mbps.

[DJ Milk]

I've been with LightSpeed for the last 10 years after Shaw kept raising the price of my internet 15 with 150gb of data from $40 to $80 in a span of a year. Those were the days of home internet with a set allotment of data :lol

I was tired of their price increase so I switched to LightSpeed internet 300 with unlimited data for $50 and I've been paying that price for the last 10 years even though the price on their website is $70 now

[Hondaracer]

Does light speed use Shaw backbone?

[DJ Milk]

Does light speed use Shaw backbone?

Yes for the cable internet. They also sell fiber which probably uses Telus backbone.

[Manic!]

I hear Telus offering 3gb internet for $75 new customers in store only.
https://i.ibb.co/8dSW2BG/pure-fibre-3-0-75-per-month-v0-fypvxp1fjnod1.webp

[tiger_handheld]

Been using lightspeed for internet for the last 3 years.
40$/mo 75mbps.

what kind of equipment they give?