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03-26-2009, 01:57 AM
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#226 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Oct 2004 Location: Burnaby
Posts: 9,441
Thanked 2,377 Times in 445 Posts
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Yes, although your bargaining power is diminished. However, it's more of a matter of luck rather than "bargaining" power. Some CSR's enjoy giving freebies, some don't. You just need to call in every so often to see if you can luck out.
__________________ Feedback Quote:
Originally Posted by Jason00S2000  Invisible sky daddies commanding people to do shit is just so beyond retarded, I feel like punching myself in the balls until I shit my computer chair. | Quote:
Originally Posted by Chopstick 4 years ago, I pulled up to burger king, and asked to get a teen burger. I realized after the 3rd time i said it, I was in the wrong fucking place.
(>___<) | Quote: |
Originally Posted by Sky_High [19-10, 22:51] how many post do I need before I can fail TOS'D posts. | | 
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03-26-2009, 12:32 PM
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#227 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
| Quote:
Originally Posted by Alphamale Yes, although your bargaining power is diminished. However, it's more of a matter of luck rather than "bargaining" power. Some CSR's enjoy giving freebies, some don't. You just need to call in every so often to see if you can luck out. | But its only a matter of time before your luck runs out and they audit your account for having too many credits
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
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03-26-2009, 05:43 PM
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#228 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Oct 2004 Location: Burnaby
Posts: 9,441
Thanked 2,377 Times in 445 Posts
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That's why you don't get greedy because you'll end up with less credits that you bargained for. Keep it under or equal to your base phone plan and it should be okay. I'm sitting @...$20 credits or 22, with a base plan of $25. I've had no troubles so far.
__________________ Feedback Quote:
Originally Posted by Jason00S2000 Invisible sky daddies commanding people to do shit is just so beyond retarded, I feel like punching myself in the balls until I shit my computer chair. | Quote:
Originally Posted by Chopstick 4 years ago, I pulled up to burger king, and asked to get a teen burger. I realized after the 3rd time i said it, I was in the wrong fucking place.
(>___<) | Quote: |
Originally Posted by Sky_High [19-10, 22:51] how many post do I need before I can fail TOS'D posts. | | |
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03-27-2009, 03:47 PM
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#229 | | I STILL don't get it
Join Date: Jan 2002 Location: Vancouver, So.c
Posts: 474
Thanked 10 Times in 4 Posts
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My plan, had about 6 months left in my 3 year contract:
350 Daytime Minutes
Unlimited Evenings and Weekends from 6pm
Unlimited Incoming
Unlimited Rogers to Rogers
1000 Canadian Long Distance Minutes
Unlimited Text Messages
Caller ID
Voicemail
Visual Voicemail
500 MB Data
$50 before SAF and taxes, comes out to be close to $65 a month.
__________________
Come, Choda Boy, we have crime fighting to do.
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03-30-2009, 12:26 PM
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#230 | | Not a mod
Join Date: Mar 2007 Location: Surrey
Posts: 1,314
Thanked 476 Times in 122 Posts
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^^^I based my package on yours.
350 Daytime Minutes
Unlimited Evenings and Weekends from 6pm
Unlimited Incoming
Unlimited Rogers to Rogers
100 Canadian Long Distance Minutes
CID/Voice/unlimited Txt
$20/month.
($30.74 including tax)
Last edited by SoulCrusher; 03-30-2009 at 07:19 PM.
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03-30-2009, 07:00 PM
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#231 | | RS.net, where our google ads make absolutely no sense!
Join Date: Aug 2007 Location: Zerg
Posts: 959
Thanked 32 Times in 10 Posts
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^ how many text?
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03-31-2009, 12:03 AM
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#232 | | Say! Say! Say!
Join Date: Aug 2005 Location: Japan
Posts: 15,243
Thanked 3,215 Times in 1,398 Posts
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Originally Posted by Draft But its only a matter of time before your luck runs out and they audit your account for having too many credits | My friend's dad has an iPhone plan with everything like early evenings/weekends, CID/voicemail, etc, including 6GB data for under 50 with SAF/911 and taxes in. Apparently he's been with Rogers since they came out, so his credits are probably stacked to the rim. But I don't know if he got the deal from working at the post office for the past 40 years..  | |
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03-31-2009, 07:38 AM
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#233 | | Willing to sell a family member for a few minutes on RS
Join Date: Feb 2005 Location: Surrey
Posts: 12,758
Thanked 688 Times in 375 Posts
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Originally Posted by PornoMan ^^^I based my package on yours.
350 Daytime Minutes
Unlimited Evenings and Weekends from 6pm
Unlimited Incoming
Unlimited Rogers to Rogers
100 Canadian Long Distance Minutes
CID/Voice/unlimited Txt
$20/month.
($30.74 including tax) |
did u get this plan through retentions?
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03-31-2009, 10:53 AM
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#234 | | Not a mod
Join Date: Mar 2007 Location: Surrey
Posts: 1,314
Thanked 476 Times in 122 Posts
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Yeah its through retentions.
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03-31-2009, 11:07 AM
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#235 | | Willing to sell a family member for a few minutes on RS
Join Date: Feb 2005 Location: Surrey
Posts: 12,758
Thanked 688 Times in 375 Posts
| Quote:
Originally Posted by PornoMan Yeah its through retentions. | what did u say to them to get this deal? I already have an iphone and I'm locked for 3 years since Jan but I just wanna have a heads up when my contract is almost over so I know exactly what to say. I'd love to pay just over $30 a month for mty rate plan
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03-31-2009, 04:40 PM
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#236 | | Not a mod
Join Date: Mar 2007 Location: Surrey
Posts: 1,314
Thanked 476 Times in 122 Posts
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"you just offered this plan to my friend, if you value my business, you'll give me the same deal"
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04-02-2009, 03:29 PM
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#237 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Nov 2001 Location: Vancouver
Posts: 8,341
Thanked 263 Times in 82 Posts
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Didn't think my old plan could get any better. I guess I was wrong.
700 Minutes Daytime
Unlimited Evening/Weekend Starting at 6pm
Unlimited Incoming
Unlimited Network Calling
Caller ID
2500 TXT
6GB Data Plan
Visual Voicemail
After all credits its $45 (and I don't have to pay SAF). Oh and I got a BB Bold for $149
__________________
:makeout:
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04-02-2009, 03:35 PM
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#238 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
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Originally Posted by ShyGuy Didn't think my old plan could get any better. I guess I was wrong.
700 Minutes Daytime
Unlimited Evening/Weekend Starting at 6pm
Unlimited Incoming
Unlimited Network Calling
Caller ID
2500 TXT
6GB Data Plan
Visual Voicemail
After all credits its $45 (and I don't have to pay SAF). Oh and I got a BB Bold for $149 | What. The. Fuck.
What did you say?
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
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04-02-2009, 04:15 PM
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#239 | | 14 dolla balla aint got nothing on me!
Join Date: Sep 2006 Location: Burnaby
Posts: 624
Thanked 31 Times in 3 Posts
| Quote:
Originally Posted by ShyGuy Didn't think my old plan could get any better. I guess I was wrong.
700 Minutes Daytime
Unlimited Evening/Weekend Starting at 6pm
Unlimited Incoming
Unlimited Network Calling
Caller ID
2500 TXT
6GB Data Plan
Visual Voicemail
After all credits its $45 (and I don't have to pay SAF). Oh and I got a BB Bold for $149 | Not calling you a liar, but it seems like you made that up. Its so unrealistic. If you did get that, then my bad and good for you. 
__________________
WOW.
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04-02-2009, 04:52 PM
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#240 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Nov 2001 Location: Vancouver
Posts: 8,341
Thanked 263 Times in 82 Posts
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Well I haven't gotten my first bill yet but my online profile has my updated plan...too bad it doesn't show the $ amounts for the credits I have. 
__________________
:makeout:
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04-02-2009, 04:57 PM
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#241 | | 14 dolla balla aint got nothing on me!
Join Date: Sep 2006 Location: Burnaby
Posts: 624
Thanked 31 Times in 3 Posts
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Dude thats crazy haha. What did you say?
__________________
WOW.
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04-02-2009, 05:11 PM
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#242 | | Banned (ABWS)
Join Date: Feb 2006 Location: vancity
Posts: 425
Thanked 4 Times in 1 Post
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Called just now been with Rogers since 2000!
$54 tax in is the best offer for what I was looking for - haven't signed yet what do u guys think?
300 Anytime
100 LD minutes
CallId/VM/Unlimited Txt
500MB Data
SAF+TAX
Totals to $54.xx
Shyguy PM me your #, the lady said if I had a refere# they could look into how your plan was set up!?!
OH and it seems BB Bold for $99/3 years offer is gone!? WTF now it's $299.. is she bs-ing me?
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04-02-2009, 05:15 PM
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#243 | | How I Mod your mother
Join Date: Jul 2004 Location: Crayon Box
Posts: 13,688
Thanked 977 Times in 477 Posts
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OOOh I'd like to know too shyguy
__________________ Quote: | [19-07, 16:52] bloodmack: EB did u change my avatar and title?
| Quote: | [19-07, 16:54] El Bastardo: bm i have no idea what you're talking about because i don't speak gorilla
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04-02-2009, 06:30 PM
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#244 | | Got MOD?
Join Date: May 2001 Location: Vancouver, BC
Posts: 7,918
Thanked 519 Times in 444 Posts
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I dunno if that's a good idea.. they might flag his account. But that is an INSANE deal. I called rogers today and they wouldn't give me much.
$29.95+tax
200 Weekday
Unlimited Evenings and weekends 6pm
Caller ID
Voicemail
Call Waiting
2500 Txt sent/unlimited receive
System Access Fee / 911
Iphone they wanted 249+35 admin fee
Overall I saved like $3-4 and gained VM and 2500txt I guess.
Last edited by !MiKrofT; 04-02-2009 at 06:37 PM.
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04-02-2009, 06:41 PM
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#245 | | I don't get it
Join Date: Aug 2002 Location: Vancouver
Posts: 434
Thanked 2 Times in 2 Posts
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Originally Posted by ShyGuy Well I haven't gotten my first bill yet but my online profile has my updated plan...too bad it doesn't show the $ amounts for the credits I have. | ShyGuy, what number did you call to get the Retention line? *61 and then say "cancel"?
How did you get them to give you the plan you ended up getting?
Any help would be appreciated.
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04-02-2009, 07:05 PM
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#246 | | Got MOD?
Join Date: May 2001 Location: Vancouver, BC
Posts: 7,918
Thanked 519 Times in 444 Posts
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It's best not to call them directly and go through the CSR first. But I believe it's *611 and then you say cancel. I always get transferred from a regular CSR as they can tell if you called in or transferred in so they'll react differently. But of course even after this it totally depends on the retention rep you get.
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04-02-2009, 07:17 PM
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#247 | | RS.net, helping ugly ppl have sex since 2001
Join Date: Oct 2004 Location: Burnaby
Posts: 9,441
Thanked 2,377 Times in 445 Posts
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^Are you sure they can tell? Where did you hear that from?
I know for fact that they don't give a fuck.
__________________ Feedback Quote:
Originally Posted by Jason00S2000 Invisible sky daddies commanding people to do shit is just so beyond retarded, I feel like punching myself in the balls until I shit my computer chair. | Quote:
Originally Posted by Chopstick 4 years ago, I pulled up to burger king, and asked to get a teen burger. I realized after the 3rd time i said it, I was in the wrong fucking place.
(>___<) | Quote: |
Originally Posted by Sky_High [19-10, 22:51] how many post do I need before I can fail TOS'D posts. | | |
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04-02-2009, 08:17 PM
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#248 | | Got MOD?
Join Date: May 2001 Location: Vancouver, BC
Posts: 7,918
Thanked 519 Times in 444 Posts
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I don't see how they can't tell.. if it's a transfer the CSR will let the Retention rep know a call is coming vs. a direct call from outside. That's what I read from Howardforums.. they have a long thread discussing retentions. But still a lot is dependant on the rep you get.
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04-06-2009, 12:22 AM
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#249 | | Banned (ABWS)
Join Date: Feb 2006 Location: vancity
Posts: 425
Thanked 4 Times in 1 Post
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K update to my family plan status... 3rd guy in Customer Relations finally gave me something reasonable.
Been with Rogers since 2001
Been paying $120 for 2 ppl - 600 share mins, unlim/weekend/after6pm-callerID/VM on both - NO DATA and no new phones... pretty rough!
Here's the breakdown of the new retention plan - now separate accounts I figure I have more to leverage w/ next call-in vs family plan
1st Line
$25 Voice
250 + 100 bonus anytime mins
100 Long Distance
Unlim Rogers2Rogers
Call ID/VM/200SMS
SAF+911 $7.45 (darn no waive)
$25 500mb Data Plan
2nd Line
200 Anytime
Unlim 6pm/Weekend
Call ID/VM/200SMS
SAF + 911 $7.45 (darn no waive)
Didn't need data on this one
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Some credits here and there for combined $54 + tax
Oh and also BB Bold for $99 waived Activation Fee
Now I have to decide if I want to sell the BB Bold... its still worth about $500 brand new, no? That should be about another $10- off per month in dollar figures, not bad for two lines!
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04-13-2009, 12:32 PM
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#250 | | RS controls my life!
Join Date: Jul 2007 Location: Vancouver
Posts: 714
Thanked 115 Times in 35 Posts
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a really quick question... is customer relations the same department as customer retentions?
if not, what's customer retention's number?
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