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04-24-2011, 06:18 PM
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#1 | | RS.net, where our google ads make absolutely no sense!
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| So this happened while unloading my car from the tow truck...
Update: Tow company PAID for all repairs!
Bayview Auto Towing
604-538-2032
 
This was a BCAA tow contracted to an outside company (name withheld for now). Tow truck driver gave me a business card and his boss's name and told me to call. Boss is not in today since it's Sunday. I called and documented with BCAA already.
Damage: Lower valance is ripped where it meets the corner of the bumper on passenger side. Lower valance also budges out in the middle lower part. Passenger side bumper/fender has a gap now.
What should be the next step? What should I be on the look out for when I talk to the tow truck company's "boss"?
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Last edited by littledog; 06-16-2011 at 02:00 PM.
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04-24-2011, 07:49 PM
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#2 | | I subscribe to the Fight Club ONLY
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, they will probably send you to a shop they deal with on a regular basis and they will set you straight
happened when we used Honda Roadside assistance on my moms car...she locked her keys inside ( long story ), tow truck company came and scratched the living shit out of the paint on the B pillar and punctured the weatherstripping
we called Honda, Honda put us in contact with the owner of the tow company and he told us to shop up at a shop. Repairs were done, good as new.
Just call BCAA and let them know as well for their records.
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04-24-2011, 07:59 PM
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#3 | | Official Texas Ambassador
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04-24-2011, 08:02 PM
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#4 | | YOU CANT CUT BACK ON FUNDING! YOU WILL REGRET THIS
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props to the towing company for doing the right thing and giving your their contact infor!
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04-24-2011, 08:07 PM
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#5 | | 10psi aint enough...
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pictures are worth a million words.
glad you had your camera for proof, I hate misunderstandings.
call the boss and ask to be resolved. Either compensation or have them pay after a bodyshop estimate.
good luck!
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04-24-2011, 09:20 PM
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#6 | | Need my Daily Fix of RS
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Same thing happeend to me. I called the owner of the tow company everyday for about 3 weeks. fuckin loser i felt like vandalizing their tow trucks after they fucked my car up but decided that it probably wouldnt be worth it haha.. so i just paid for a new front bumper out of my own pocket.
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04-24-2011, 10:49 PM
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#7 | | First to fail !SG evar! Now i have yellow fever...
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I have had this happen twice now, the most recent was just 2 weeks ago. The first time it happened I dealt with the tow company, they denied responsibility and nothing got fixed. More recently I decided to go straight to ICBC, they are currently dealing with tow company and I am hopeful that they will take care of things.
Just food for thought, you may want to contact ICBC instead of dealing with shady tow truck companies.
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04-24-2011, 11:39 PM
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#8 | | RS.net, where our google ads make absolutely no sense!
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Thanks for all the suggestions.
I guess I will see if I can actually get in contact with the boss/owner of the towing company first and see what he says. I already called BCAA and told them what happened. The girl said a supervisor will contact me when he/she comes in on Tuesday. ICBC would be my last resort I guess?
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04-24-2011, 11:43 PM
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#9 | | y'all better put some respeck on my name
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The tow company might just fix the damage seeing how you're dealing with the tow company through BCAA.
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04-25-2011, 12:09 AM
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#10 | | I *heart* Revscene.net very Muchie
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I doubt they'll deny responsibility. As I assume this was a contracted job through BCAA under your request (vs towing your car parked illegally) and you have sequential photos showing the valance being ripped off while the car is backed off the tow truck and the tow truck driver getting out of the car.
I would contact the tow truck company, if they deny it, send them those 2 photos. If they still deny it, talk to a supervisor at BCAA and send them those 2 photos. I doubt you'll need to escalate to anything more since BCAA's credibility is on the line here.
In fact, I might just skip trying to contact the tow company and go directly to BCAA. I think things will get done faster that way since the tow company is most likely wanting to keep a positive relationship with BCAA for future jobs.
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04-25-2011, 12:55 AM
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#11 | | I bringith the lowerballerith
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| Quote:
Originally Posted by littledog
This was a BCAA tow contracted to an outside company (name withheld for now). Tow truck driver gave me a business card and his boss's name and told me to call. Boss is not in today since it's Sunday. I called and documented with BCAA already.
Damage: Lower valance is ripped where it meets the corner of the bumper on passenger side. Lower valance also budges out in the middle lower part. Passenger side bumper/fender has a gap now.
What should be the next step? What should I be on the look out for when I talk to the tow truck company's "boss"? |
its too bad...
wat u do now is call icbc n claim it through their insurance.....
a tow truck dented my intercooler n i had to go through that
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04-25-2011, 08:48 AM
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#12 | | RS.net, where our google ads make absolutely no sense!
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Just called and apparently he's "in a meeting". Girl took them message and said she'll send it to his phone and he will call me back *fingers crossed*
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04-25-2011, 09:13 AM
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#13 | | I contribute to threads in the offtopic forum
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good luck
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04-25-2011, 09:41 AM
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#14 | | My homepage has been set to RS
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Bigger question is...
Whats the condition of the bumper? Scratched? Does it need paint? Is the mounting holes still usable for the front valence?
Got to be careful because parts (especially OEM) are ridiculously expensive. (I'm a new Audi owner and learning that fast) I'd suggest if you need a new bumper... try to get a S4 bumper, means you dont need that valence anymore =]
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04-25-2011, 10:59 AM
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#15 | | OMGWTFBBQ is a common word I say everyday
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This is what you do:
Call BCAA file a complaint and done.. I would know since I know a BCAA supervisor(He just happened to walk in on his day off and I talked to him about this, showed him this thread)..
Do not deal with the 3rd part tow truck company alone.. This was done through BCAA they should be involved in this.. Plus with those pics its obvious that you will win. So just contact BCAA tell them you have pics and they will help you out.. BCAA will get you to go to a shop and get it fixed and BCAA will bill the tow truck company...
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04-25-2011, 11:46 AM
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#16 | | RS.net, where our google ads make absolutely no sense!
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I am not sure if the front valence will go back on. He tried for 10 minutes but it wouldn't go back on so I assume it's damaged in some way?
I filed a complaint with BCAA yesterday already but was told the supervisor won't be in till Tuesday. (Maybe your friend is THE supervisor lol)
The tow truck company just called me back and he said BCAA talked to him already. He asked me to send him the pictures and get a quote on how much to fix from a bodyshop.
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04-25-2011, 11:53 AM
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#17 | | OMGWTFBBQ is a common word I say everyday
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| Quote:
Originally Posted by littledog I am not sure if the front valence will go back on. He tried for 10 minutes but it wouldn't go back on so I assume it's damaged in some way?
I filed a complaint with BCAA yesterday already but was told the supervisor won't be in till Tuesday. (Maybe your friend is THE supervisor lol)
The tow truck company just called me back and he said BCAA talked to him already. He asked me to send him the pictures and get a quote on how much to fix from a bodyshop. | Yeah theres a few supervisors out there but he does happen to work tomorrow. If you have any troubles he said for you to contact me. But as of right now just leave it in BCAA's hands or in your case get some quotes.
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Cash Rules Everything Around Me!
Current:
2006 Honda Fourtrax Rancher 400cc ATV (Offroad trails + Winter Snow Plow)
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04-25-2011, 11:55 AM
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#18 | | RS.net, where our google ads make absolutely no sense!
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UPDATE:
Just got an email back from the tow truck company. Here it is: Quote:
Thanks for the pictures, it says 1000 words.......
He is caught red handed, no way he can tell me any different, thanks for taking them and sending them.
| And just right now got a called back from BCAA's supervisor to see if everything is alright. He gave me his contact information just in case. I told him which bodyshop I am going to and will go from there.
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04-25-2011, 12:31 PM
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#19 | | OMGWTFBBQ is a common word I say everyday
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BTW where was that location??
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Cash Rules Everything Around Me!
Current:
2006 Honda Fourtrax Rancher 400cc ATV (Offroad trails + Winter Snow Plow)
1995 Toyota Tacoma (Toy Hauler)
2003 Honda Civic SIR (Daily Beater)
2018 KTM 390 Duke (Gas Saver)
2017 Subaru WRX Sport-Tech + STI 6MT (Weekend Track)
Past:
2014 Honda Grom
1971 MG MGB Tourer
Kayo MR125 Race Bike
2001 Honda Odyssey
2009 Toyota Corolla CE
2007 Honda Ruckus
2007 Husqvarna SM610 SuperMoto
2001 Honda S2000
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04-25-2011, 12:33 PM
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#20 | | RS.net, where our google ads make absolutely no sense!
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Parker & Clark
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04-25-2011, 02:20 PM
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#21 | | First to fail !SG evar! Now i have yellow fever...
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That's great, good on the tow company manager for doing the right thing. Do you mind sharing the name of the company after all is done? I would actually be inclined to use this company..sure they screwed up but at least the own up to it!
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04-25-2011, 02:35 PM
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#22 | | Even when im right, revscene.net is still right!
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| Quote:
Originally Posted by lol Same thing happeend to me. I called the owner of the tow company everyday for about 3 weeks. fuckin loser i felt like vandalizing their tow trucks after they fucked my car up but decided that it probably wouldnt be worth it haha.. so i just paid for a new front bumper out of my own pocket. | Atleast the tow truck returned your car....
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05-06-2011, 04:37 PM
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#23 | | RS.net, where our google ads make absolutely no sense!
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Update: Tow company agreed on the repair quote and will send me the full amount covering all damages
EDIT: Cheque is in the mail now.
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Last edited by littledog; 05-07-2011 at 12:40 AM.
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05-06-2011, 06:31 PM
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#24 | | Need to Seek Professional Help
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glad to hear everything went well =]
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06-16-2011, 02:00 PM
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#25 | | RS.net, where our google ads make absolutely no sense!
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All the repairs are done now and paid for.
Tow company info is in the first post.
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