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Old 02-19-2012, 09:38 AM   #26
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Pics are worth a thousand words. Woah, that is just terrible.

Direct the dealer to this thread~! I sure as hell would stay away from that dealer after reading this thread.

Get them to pay for proper detailing job to bring the car back to life. That is the LEAST they can do now, but should do WAY MORE.

And this:

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Originally Posted by Spoon_Fed View Post

I really hope this gets worked out for you. Buying a new car should be an exciting time, not a stress filled time driving around a car that looks like Helen Keller detailed it.
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Old 02-19-2012, 09:39 AM   #27
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can you contact Subaru Canada and complain?
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Old 02-19-2012, 09:51 AM   #28
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That's pretty bad! Although black almost always tends to swirl even after the first wash, that sucks it arrived like that brand new! Never let a dealership detail your car. Usually it just ends up being the most unexperienced lot boys who do the job and they don't know what they're doing. Looking at your car the way it is now will require 1-2 stage cut & resin polish in order for you to be happy. 5-8h job through our sponsors.
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Old 02-19-2012, 10:00 AM   #29
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Ok so I have a 2010 STi got my second service done at Richmond Subaru after getting the car back i notice my center console has light scratches on the plastic finish. I drove back the next day and advice them my problem, the service advisor did not seem too concern about my damage panel so I when straight for the Manager (brown guy) this guy was even worst. he said "that looks like wear and tear"!?!?!? dude I just bought this thing its mint! and I am very careful on handling my personal belongings. so by now I have the manager and my salesman in front of me telling me that they can give me a replacement part for cost + 10% + taxes after they damage my car that I purchase from them. talk about customer service dream!
here is the damage picture, I might be a little hard to see


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Old 02-19-2012, 10:26 AM   #30
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Spoiler!


Get the fuck outta here with that bullshit.
That panel is right by the cubby hole. That's easy caused by wearing a jacket with buttons on the sleeve, or by wearing a Watch, and reaching for something.

Why don't you go complain about tire wear too while you're at it?

To OP:
Go complain to a Manager, and get your money back for both services, as well as compensation to get it fixed professionally. That kind of work shouldn't have happened the second time around.
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Old 02-19-2012, 10:32 AM   #31
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K20er: Did you really expect them to replace the trim for free? Did they work on the interior of the car? If they didn't, then it's hard to make them take ownership of some light scratches that really looks like wear and tear. Think of it in their point of view and you'll see that it's a very tough call.

In the OP's case, there's no doubt that the paid Pro-Pack was done very poorly and it should be re-done no question. Make sure you have them do it right.
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Old 02-19-2012, 10:54 AM   #32
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How can anybody even deliver a car back to a customer in that condition? The holograms on the paint is one thing, but how can they leave all that wax/polish build up on the bumper there.

Absolutely disgusting. They should refund your $300 for one thing, then they should front the bill to have that professionally repaired vs one of their idiots doing it.
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Old 02-19-2012, 03:16 PM   #33
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i am absolutely flustered and sick of this dealership. the way they talked to me just now, made me seem like the perpatraitor. The sales manager Kevin is absolutely the worse person to try to bargain out something. No refunds, we'll fix it" is all I got.

I warn everyone to stay away from richmond subaru, i have never been treated so bad in my car buying life.
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Old 02-19-2012, 03:23 PM   #34
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If they keep polishing it, your paint is going to be paper thin!!
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Old 02-19-2012, 03:27 PM   #35
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How can anybody even deliver a car back to a customer in that condition?
Better question, why would any customer even take delivery of a car
(especially something like a brand new STI) in such horrible condition.
I would have make sure they fixed everything before I even sign off the paper...
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Old 02-19-2012, 04:04 PM   #36
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Better question, why would any customer even take delivery of a car
(especially something like a brand new STI) in such horrible condition.
I would have make sure they fixed everything before I even sign off the paper...
Exactly. Even if you sign the papers and they deliver you a shitty car, you have a 24hr cooling off period, provided that you do not drive the car off the lot.
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Old 02-19-2012, 04:25 PM   #37
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My god... shouldnt have even taken it on delivery! that is totally unacceptable... return that shiz and go to another dealer. Hate to see this happen to people
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Old 02-19-2012, 04:34 PM   #38
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My god... shouldnt have even taken it on delivery! that is totally unacceptable... return that shiz and go to another dealer. Hate to see this happen to people
The car has been driven and I doubt he can return it now.

I'd contact the dealership owner AND Subaru Canada and show them your pictures, direct them to this thread.

This is unacceptable and they sure do not need this type of bad publicity, I bet they will make it right. You just need to find the right person for this discussion.

Good luck.
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Old 02-19-2012, 04:50 PM   #39
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The car has been driven and I doubt he can return it now.

I'd contact the dealership owner AND Subaru Canada and show them your pictures, direct them to this thread.

This is unacceptable and they sure do not need this type of bad publicity, I bet they will make it right. You just need to find the right person for this discussion.

Good luck.
Hope OP posts good news about his car! Not going to buy from Subaru until i see some rectification! Good luck OP!
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Old 02-19-2012, 04:57 PM   #40
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Its a beautiful car. But looking at those pics it looks like you bought it used! and in bad shape.

Shitty for what happened. I would go back there and straight out bitch, if not get 3rd party involvement into it.
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Old 02-19-2012, 06:10 PM   #41
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you should call CTV, that linda steele on your side chick. Im sure they'll jump through hoops for you if she helps u out.
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Old 02-19-2012, 07:24 PM   #42
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the best thing to do in this case is go direct to subaru canada with those photos. because the car is brand new and this occurred as part of the delivery process, a complaint to subaru canada will more than likely get passed down to the dealer and I am confident that will light a fire under them to take care of the problem properly.

if there is one thing dealers need, it's to maintain good standing with the corporation with respect to the purchase process. a good rating often means incentive payments from the manufacturer to the franchise. it's why when you are asked to fill out the post purchase survey you are often bribed with a gift certificate or something similar.

let us know how it goes.
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Old 02-19-2012, 08:47 PM   #43
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you should call CTV, that linda steele on your side chick. Im sure they'll jump through hoops for you if she helps u out.
if that goes on tele let me know! i wanna watch!
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Old 02-19-2012, 09:24 PM   #44
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contact Subaru of Canada. ASAP.
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Old 02-19-2012, 10:13 PM   #45
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CAMVAP might be another good choice to go with
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Old 02-19-2012, 11:52 PM   #46
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Alright guys, small update

The car was "inspected" before handing the keys to me, it was actually raining when I received, therefore I did not spot all the imperfections, I only did so once i parked in an underground parking for it to dry off did I see ALL the problems with it.

Kam, the general sales manager was unhelpful to the point where he was starting to make ME feel uncomfortable by complaining:

1. I was EXTREMELY civilized, I did not yell, I did not cuss, I did not even raise my voice, he made me feel as though I was a problem to the dealership.

2. He did not answer any of my questions,
why was the car in such bad condition?
why was I not contacted in regards to a solution?
why did I have to contact you guys in order to set something up?
why is my car in every weekend?
why are your detailers so incompetent as to leave wax, polish & clay on my car?
why did you not know about any of this for the last 3 weeks?

The only answers I got were "i dont know, i don't know, stop complaining, i'll get it fixed, I don't know, you can complain till your face turns blue, but I can't do anything, i don't know"

The kicker is, once I asked the last question, "I feel offended that it boggles your mind as to why I do not know any of this, it can boggle your mind but I can't help today, you are offending ME"

3. He gave no guarantee as to if my car will actually be in immaculate condition tomorrow, only saying he will get it done. It gave me little to no confidence towards the detailer himself.

4. He offered no compensation until I demanded it, I had to fucking push it, it was obvious his compensation to me was a free oil change, as his face was shocked when i said, "an oil change is NOT a compensation kevin, I want an actual compensation for my wasted time, money, and effort."

He was literally doing this face once he realized I was not taking an oil change .

5. When I asked for a refund and said I will choose my own detailer and get out of your dealership, he said "I will not give you a refund, you are not getting your money back."

I am less then pleased, I am pissed off at the service being offered to me. I know I am getting a key chain or a magazine for my "compensation", it was obvious they gave little to no shits, I was treated as a parasite, rather then a customer who was screwed.

Even if my car is truly fixed, I will be writing a lengthy letter towards Subaru Canada regarding this issue, I was screwed for this month's entire weekends, I was running circles and getting no where, I had to raise my voice in order to get somewhere, even then, I'm getting no where.

I advice EVERYONE to stay away from Olympic Motors and their affiliates (Richmond Subaru, Vancouver Kia, Richmond Suzuki, etc.) I've been fucked so hard, lube won't help me here.

Last edited by belaud; 02-21-2012 at 01:07 PM. Reason: spelling
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Old 02-20-2012, 12:02 AM   #47
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propack isnt a detail at all.

its a wash, maybe a clay, then hand application of sealant under some fancy "diamondkotelike" name and then buffed off.
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This wouldn't happen if you didn't drive a peasant car like an Audi...
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Old 02-20-2012, 12:39 AM   #48
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I've been fucked so hard, lube won't help me here.
Quoted for the best line in this whole thread so far
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Old 02-20-2012, 12:51 AM   #49
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Wait, so people still undercoat their cars?

LOL
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Old 02-20-2012, 01:21 AM   #50
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Spoiler!
I had a similar experience before where the manager was saying I would not get my money back for a botched part installation.

You just have to be firm and persistent, tell them reputation is very important when doing business especially in times like this. Explain to them that you will make this known to many people - not hard to do nowadays with all the social media stuff. Tell them you will write to Subaru Canada, the BBB, the president of the dealership, possibly tv? Show them this thread.

You did not get what you paid for and you did nothing wrong and don't deserve this kind of treatment and they are being unfair. The only way to resolve this is by them making you happy.

It costs maybe $500 to get the car professionally detailed. What is the cost to them of reputation and sales lost once people know about this?
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