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Old 05-13-2013, 06:08 AM   #26
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Old 05-13-2013, 10:35 AM   #27
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I had the same problem with OpenRoad Toyota Richmond as well. No service at all. Went to OpenRoad Toyota in Port Coq 30 minutes before closing, and the sales person even went out for a test drive with me (even after I told him that most likely I won't buy the Venza).
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Old 05-13-2013, 10:49 AM   #28
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Positive experience with Grandville Toyota
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Old 05-13-2013, 11:58 AM   #29
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same problem when i went into openroad toyota. Went in with my dad to look at the rav4 and no one even bother coming by to help us and it wasn't even busy. We waited about 30 minutes and then just left.

Went to regency toyota and the service there is much better.
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Old 05-13-2013, 12:06 PM   #30
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I also had a bad experience at OpenRoad Toyota. Waited over 20 mins to check out the fr-s. No one came to help us so we eventually left.
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Old 05-13-2013, 12:20 PM   #31
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Went to OR Richmond a few times and never been customer serviced. OR Port Moody is way better, ended up purchasing my car there. Referred a few family member there as well.
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Old 05-13-2013, 12:30 PM   #32
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+1 went in with my dad to look and we weren't serviced at all, so i didn't bother trying the frs there
regency on the other hand...we were out on the road with the fr-s within 5minutes lol
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Old 05-13-2013, 12:43 PM   #33
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fuck OR so bad I just felt I need to add that
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Old 05-13-2013, 01:51 PM   #34
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I bought my fr-s about 2 weeks ago from here, i did not request for anything but was given lock nuts, rear mud flaps, all weather mats along with carpet mats, a full tank of gas (may seem normal but i know from my dealership experience some of the above following are not always supplied.) and the best part before putting on the front license plate bracket and drilling into the bumper my sales man Pav gave the bracket and asked if id like it installed and ofcourse i choose to have it zap strapped onto the mesh for me to later one day buy the tow hook front plate bracket. David in finance also was quick with my approval had it sent in at 6:30am on monday morning heard back from him at 9am the same day. I had a great experience with them and look forward to doing my future services there.

also i had no issues with them letting me Test drive the frs, they encouraged me to give it hell i might add. And im pretty young. just saying.
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Old 05-13-2013, 01:56 PM   #35
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I bought my fr-s about 2 weeks ago from here, i did not request for anything but was given lock nuts, rear mud flaps, all weather mats along with carpet mats, a full tank of gas (may seem normal but i know from my dealership experience some of the above following are not always supplied.) and the best part before putting on the front license plate bracket and drilling into the bumper my sales man Pav gave the bracket and asked if id like it installed and ofcourse i choose to have it zap strapped onto the mesh for me to later one day buy the tow hook front plate bracket. David in finance also was quick with my approval had it sent in at 6:30am on monday morning heard back from him at 9am the same day. I had a great experience with them and look forward to doing my future services there.

also i had no issues with them letting me Test drive the frs, they encouraged me to give it hell i might add. And im pretty young. just saying.
Just to let you know all the stuff you got comes standard and are not extras if they didn't give it to you they would be ripping you off
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Old 05-13-2013, 02:02 PM   #36
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And I look forward to hearing more reviews once you get it serviced there. Make sure to get a dashcam to record how they do too.
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Old 05-13-2013, 04:34 PM   #37
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They tried to charge my girlfriend a "Clutch Fluid Change and Flush" on top of the ATF Service
She asked what it was for and they told her it's to make her car shift smoother and protect the shifting mechanism, the ATF they claimed was for lubricating the gears only.

Thank god she raised an eyebrow and gave me a call, else 200 dollars down the drain


her car is an automatic Matrix.
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Old 05-13-2013, 04:45 PM   #38
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They tried to charge my girlfriend a "Clutch Fluid Change and Flush" on top of the ATF Service
She asked what it was for and they told her it's to make her car shift smoother and protect the shifting mechanism, the ATF they claimed was for lubricating the gears only.

Thank god she raised an eyebrow and gave me a call, else 200 dollars down the drain


her car is an automatic Matrix.
LOL their advisors can't even upsell properly. Sounds like that Jiffy Lube fluid flush scam ring in the States.
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Old 05-13-2013, 05:39 PM   #39
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Quote:
Originally Posted by Amuro Ray View Post
They tried to charge my girlfriend a "Clutch Fluid Change and Flush" on top of the ATF Service
She asked what it was for and they told her it's to make her car shift smoother and protect the shifting mechanism, the ATF they claimed was for lubricating the gears only.

Thank god she raised an eyebrow and gave me a call, else 200 dollars down the drain


her car is an automatic Matrix.
they might as well tell her that she needs to change and flush her "vtec fluid" haha
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Old 05-13-2013, 05:44 PM   #40
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LOL their advisors can't even upsell properly. Sounds like that Jiffy Lube fluid flush scam ring in the States.
LOL reminded me of when I was working at mr lube back then...

a guy sold a rear diff service to a fwd ford escape!
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Old 05-13-2013, 07:26 PM   #41
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I went in to look at the frs and wanted a test drive this one salesman asked for my age then said no and told me to take a driving course from bmw on how to drive then continued to bash on me and saying how im going to wrap it around a pole etc and then he compared the car to higher end cars like the s4,m3 etc...

Not openroad toyota, but at openroad hyundai, I asked to test drive a genesis coupe, 2.0t. Gave him my licence, waited 10 minutes, and he came back saying that I was too young and they wouldn't let me test drive a sports car. This after I told them I wanted to trade in an audi s4. He then procedded to explain to me that the genesis coupe was a real sports car, not like my go kart. I'm 100% sure he had no idea what a s4 was when I told him I wanted to trade a car in, but how did he think it was a go-kart.
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Old 05-13-2013, 07:36 PM   #42
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Is it possible for you to go to another Toyota dealer? If it's a new car, i'd recommend that you visit Regency Toyota or Granville Toyota. Granville Toyota has been great so far since the Sienna...But the Sienna's rear bumper might be cursed
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Old 05-13-2013, 07:37 PM   #43
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Oh to add, I forgot about how they tried to rip my grandparents off when they bought their Corolla in 2009.

Before they went in to the dealership, they already knew what they wanted (they've been driving Corollas and Starlets for ages)

**Story comes from my grandpa, so I don't know how accurate it is
The salesperson kept harping on them getting an AWD Matrix or a Sienna, because Front wheel drive cars are absolutely hopeless in Snow and *drum roll...* unsafe in the rain. Now, my grandparents have already decided to get the trim level that has ABS, so apparently my grandpa asked the salesguy, oh I have ABS rain shouldn't be too much of a problem as long as tires are all good blah blah blah... and the sales guy tells him ABS doesn't help, it will only help you when you turn and brake and the same time (differential braking apparently).

Though...
Having called the guy's bullshit they eventually just bought the corolla they were looking for anyways at OP Toyota (didn't want to travel too far), but of course got a different sales rep which was actually quite decent (I went with them to do the math checking when they did the actual handshake)

Fun Fact: my grandpa used to work as a pit engineer in the Macau GP back in the mid 70s, then moving on to open his own VW Specialty Mechanic shop in Hong Kong after being trained in Germany for a year. TL;DR, he's been working on cars for the past 60+ years.
(his experience with VWs is why he hates European cars now lol... He says they work really great and drive really really nice, until they break)
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Old 05-13-2013, 09:22 PM   #44
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Hi all,

I'm sorry to hear about you experiences at OpenRoad Toyota. As a person who works for them, its not the impression that we would like to make. Yes, it is true that our salesman/women do tend to not be all that friendly or helpful and I have experienced it myself. However, once you are able to speak to one, they are quite nice and helpful. If you need help finding one that suits your every need let me know.

One thing needs to change it the way management needs to preach all their salesman/women to acknowledge all customers and treating them the right way from start to finish because they are ultimately the ones responsible for customer retention and current and future sales. I do agree with all of you when a customer is walking around our showroom there should be at least a greeting of some sorts followed by if there is anything I can help you with? Something that is so simple can go a long way. I will forward your comments to our general sales manager so he has an idea how all of you feel.

I personally don't like to wait for someone to come to me to ask for help. A greeting yes or my name is ****, let me know if there is anything I can help you with. If I need help, I will ask for it. However, if I ask for it and nobody bothers to come up to help me even though I see you doing nothing, then thats all on them and I have the right to rag on your customer service.

Just my 2 cents,

Btw, I'm not a sales person

Last edited by rsx10; 05-16-2013 at 03:18 PM.
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Old 05-13-2013, 09:25 PM   #45
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You may want to edit out the "one thing [that] needs to change [is] the management..." part before you forward this to the MANAGEMENT...
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Old 05-13-2013, 09:29 PM   #46
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Haha, I was planning to take my comments out before I do anyways. Thanks for the heads up though.
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Old 05-13-2013, 10:00 PM   #47
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Hi all,

I'm sorry to hear about you experiences at OpenRoad Toyota. As a person who works for them, its not the impression that we would like to make. Yes, it is true that our salesman/women do tend to not be all that friendly or helpful and I have experienced it myself. However, once you are able to speak to one, they are quite nice and helpful. If you need help finding one that suits your every need let me know.

One thing needs to change it the way management needs to preach all their salesman/women to acknowledge all customers and treating them the right way from start to finish because they are ultimately the ones responsible for customer retention and current and future sales. I do agree with all of you when a customer is walking around our showroom there should be at least a greeting of some sorts followed by if there is anything I can help you with? Something that is so simple can go a long way. I will forward your comments to our general sales manager so he has an idea how all of you feel.

I personally don't like to wait for someone to come to me to ask for help. A greeting yes or my name is ****, let me know if there is anything I can help you with. If I need help, I will ask for it. However, if I ask for it and nobody bothers to come up to help me even though I see you doing nothing, then thats all on them and I have the right to rag on your customer service.

Just my 2 cents,

Btw, I'm not a sales person
Good for you for having the balls to step up for the company you work for, but from the overall attitude of those in charge at OpenRoad, you'll probably get fired for bringing it up.

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Old 05-13-2013, 10:05 PM   #48
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I don't think bringing up something this simple would get you fired. It more of a suggestion and if they want to do nothing and watch future sales go out the window, then that is up to them.
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Old 05-13-2013, 11:28 PM   #49
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I don't think bringing up something this simple would get you fired. It more of a suggestion and if they want to do nothing and watch future sales go out the window, then that is up to them.
no,you're manager sounds like a fucking prick,he'll fire you x2.
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Old 05-14-2013, 01:01 AM   #50
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Oh to add, I forgot about how they tried to rip my grandparents off when they bought their Corolla in 2009.

Before they went in to the dealership, they already knew what they wanted (they've been driving Corollas and Starlets for ages)

**Story comes from my grandpa, so I don't know how accurate it is
The salesperson kept harping on them getting an AWD Matrix or a Sienna, because Front wheel drive cars are absolutely hopeless in Snow and *drum roll...* unsafe in the rain. Now, my grandparents have already decided to get the trim level that has ABS, so apparently my grandpa asked the salesguy, oh I have ABS rain shouldn't be too much of a problem as long as tires are all good blah blah blah... and the sales guy tells him ABS doesn't help, it will only help you when you turn and brake and the same time (differential braking apparently).

Though...
Having called the guy's bullshit they eventually just bought the corolla they were looking for anyways at OP Toyota (didn't want to travel too far), but of course got a different sales rep which was actually quite decent (I went with them to do the math checking when they did the actual handshake)

Fun Fact: my grandpa used to work as a pit engineer in the Macau GP back in the mid 70s, then moving on to open his own VW Specialty Mechanic shop in Hong Kong after being trained in Germany for a year. TL;DR, he's been working on cars for the past 60+ years.
(his experience with VWs is why he hates European cars now lol... He says they work really great and drive really really nice, until they break)

another reason why I would not BS/ upsell a customer: I would have no idea what they do/ have done before. Customer might have more knowledge than I do!

Just give the guy what he came in for..... unless he making a stupid choice, then you'd might suggest something else that makes more sense.
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