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Old 04-07-2014, 11:42 AM   #101
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they also did not address the 6% on the receipt.
i also think they could have worded this better
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There is an old saying that “The customer is always right.” In this case, the customer was wrong. He was not short-changed.

With the benefit of hindsight, however, we probably should simply have paid the customer off and absorbed the $30 dollar loss. Perhaps letting the customer be “right” when he is “wrong” is simply one of the costs of accepting cash payments.
probably would have been better PR to leave it as a 'misunderstanding' and take the high road vs they were wrong
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Old 04-07-2014, 11:43 AM   #102
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The thing with matching up sales and cash value is that if the person that short changed the customer pockets the extra, everything will appear normal.
My thoughts exactly. Other than the act of responding to the issue itself, I don't think that post really did anything for them. If anything, it might've even made things a little worse, as they're sort of depicting that people are naďve enough to believe that all cash sales are "computer tracked". Let's be honest. Everyone knows what goes on behind the scenes and how easy it is to shuffle a few numbers around to make everything "add up."

That being said, there's still no real way to prove who's actually right or wrong here. But something about the restaurant's response seemed a little passive-aggressive and hostile, and rubbed me the wrong way.

In the end, the damage has been done.
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Old 04-07-2014, 11:45 AM   #103
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lol, the employees working there can easily cash it for themselves, I do not see a reason why would people do such a thing and post it on facebook unless it was real and with the response of the manager, I believe 100% of the customer now. The manager's response was pathetic.
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Old 04-07-2014, 11:47 AM   #104
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My thoughts exactly. Other than the act of responding to the issue itself, I don't think that post really did anything for them. If anything, it might've even made things a little worse, as they're sort of depicting that people are naďve enough to believe that all cash sales are "computer tracked". Let's be honest. Everyone knows what goes on behind the scenes and how easy it is to shuffle a few numbers around to make everything "add up."

That being said, there's still no real way to prove who's actually right or wrong here. But something about the restaurant's response seemed a little passive-aggressive and hostile, and rubbed me the wrong way.

In the end, the damage has been done.
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I think it was worst for the company, even themselves saying "with the benefit of hindsight" they know and we know they dun goof'd and were probably arrogant when handling the process. Yes, the damage has been done and the company is somewhat destroyed and what needs to be done is to build a new name.
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that's a great secret date spot,
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Old 04-07-2014, 11:48 AM   #105
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There is actually three sides to every story:

1) His story
2) Your story
3) The truth
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Old 04-07-2014, 11:48 AM   #106
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There was a perfect match.

No such thing as a perfect match on a cash-only float, especially with the penny no longer being around.
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Old 04-07-2014, 11:49 AM   #107
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"We value our reputation for honesty and integrity and strive at all times to deliver high quality service to our customers.

On Friday evening, one of our customers claimed we had shortchanged him $30.00, within five minutes of the sale transaction.

We took the customer’s claim seriously, as any decent business would. We immediately checked our computer sales record. This allowed us to compare our total cash sales for the day to the cash in our till. There was a perfect match.

There is an old saying that “The customer is always right.” In this case, the customer was wrong. He was not short-changed.

With the benefit of hindsight, however, we probably should simply have paid the customer off and absorbed the $30 dollar loss. Perhaps letting the customer be “right” when he is “wrong” is simply one of the costs of accepting cash payments.

Following the incident, somebody posted defamatory lies about us on the Internet. These lies provoked many misinformed, critical comments. Some comments were hate-filled and ugly. Our staff have received threatening phone calls. We think most Canadians will agree that nobody should be subjected to this kind of cyber-bullying.

We would like to thank our loyal customers for their heartwarming emails. We invite others who do not know us yet to remember there are two sides to every story. Visit us, try our excellent food, our superb service, and judge for yourselves.

Manager, Giardino Pizzeria"
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Old 04-07-2014, 11:58 AM   #108
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Old 04-07-2014, 12:02 PM   #109
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North Vancouver restaurant allegedly short changes customer $30 who bought $7.42 sandwich
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Old 04-07-2014, 12:20 PM   #110
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It can be a perfect match in the POS if the employee inputs the $50 as a $20.. manager is dumb.
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Old 04-07-2014, 12:42 PM   #111
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All this over a pathetic $30?


Seriously I bought this chicken hat for $25





Is $30 really worth ruining someone's business over when the person behind the counter doesn't even own the business?


The world is full of fucking losers
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Old 04-07-2014, 12:48 PM   #112
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It can go either way. If it was only $30, the restaurant could've just given the customer the $30 and apologized, regardless of right or wrong.

it's not just about the $30. If the "victim" is, in fact, right, then he might've been the only one to speak up after however long the restaurant has been scamming people.
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Old 04-07-2014, 12:58 PM   #113
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It seems like this tactic is aimed at all those naive people who do not check their change before they leave. Unfortunately for that employee, they encountered a person who is cautious. Plus, in this case, it wasn't the $30 that was the main issue. It is the fact that they short changed, ridiculed that guy, and are charging more tax than there is supposed to be.

@ Multicartual - I don't know how many people would buy that hat in general, not to mention $25
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Old 04-07-2014, 01:04 PM   #114
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@ Multicartual - I don't know how many people would buy that hat in general, not to mention $25
could be a prop for a movie
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[04-06, 11:34]radiomanI'm doing happy hour with bj#3 today
[07-04, 10:27]radiomani need just the tip
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[17-09, 12:07]FastAnna glowjob
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Old 04-07-2014, 01:05 PM   #115
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So it's fair to say it was a manager/owner that dealt with the situation? If so, shouldn't this rule out the employee being some snot-nosed kid, who doesn't care about the restaurant's reputation? If this is the case, then it definitely should've been handled differently.
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Old 04-07-2014, 01:30 PM   #116
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Maybe I'm reading into it too much, but I find it curious that the apology is signed 'Manager'. I mean, the original accusation said that a manager was involved. The complaint needs to be signed by name, and by the owner..
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Old 04-07-2014, 01:41 PM   #117
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Old 04-07-2014, 01:43 PM   #118
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could be a prop for a movie
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Old 04-07-2014, 01:45 PM   #119
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The main issue is the principle of that matter and by the owners response he comes off like he still doesn't give a fuck. I would be more concerned about the over taxing every customer more then the missing $30.00.
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Old 04-07-2014, 02:02 PM   #120
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I don't think in this case the amount really matters, $30 is $30 it could be $30 or $300
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Old 04-07-2014, 02:11 PM   #121
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I live in north van....want me to go bust his windows out with a baseball bat over the night?
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Old 04-07-2014, 02:11 PM   #122
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Spoiler!
That's the bar rescue guy.

Pizza joint needed these guys:




and....
Spoiler!
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Old 04-07-2014, 02:12 PM   #123
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took them 3 days to come up with that response? haha

I hope by now someone has called the CRA fraud tip line to inform this business is charging 6% tax
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Old 04-07-2014, 03:01 PM   #124
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That's the bar rescue guy.

Pizza joint needed these guys:**snip**
Do you watch Bar Rescue? Have you seen how many people he's caught stealing from the till, and all the different ways in which it occurs?
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Old 04-07-2014, 03:37 PM   #125
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