Giardino Pizzeria in North Vancouver STEALS $30 from a paying customer & calls cops!

[GLOW]

they also did not address the 6% on the receipt.
i also think they could have worded this better

There is an old saying that “The customer is always right.” In this case, the customer was wrong. He was not short-changed.

With the benefit of hindsight, however, we probably should simply have paid the customer off and absorbed the $30 dollar loss. Perhaps letting the customer be “right” when he is “wrong” is simply one of the costs of accepting cash payments.

probably would have been better PR to leave it as a 'misunderstanding' and take the high road vs they were wrong

[PJ]

Originally Posted by CRS

The thing with matching up sales and cash value is that if the person that short changed the customer pockets the extra, everything will appear normal.

My thoughts exactly. Other than the act of responding to the issue itself, I don't think that post really did anything for them. If anything, it might've even made things a little worse, as they're sort of depicting that people are naïve enough to believe that all cash sales are "computer tracked". Let's be honest. Everyone knows what goes on behind the scenes and how easy it is to shuffle a few numbers around to make everything "add up."

That being said, there's still no real way to prove who's actually right or wrong here. But something about the restaurant's response seemed a little passive-aggressive and hostile, and rubbed me the wrong way.

In the end, the damage has been done.
Posted via RS Mobile

[Verdasco]

lol, the employees working there can easily cash it for themselves, I do not see a reason why would people do such a thing and post it on facebook unless it was real and with the response of the manager, I believe 100% of the customer now. The manager's response was pathetic.

[Verdasco]

Originally Posted by PJ

My thoughts exactly. Other than the act of responding to the issue itself, I don't think that post really did anything for them. If anything, it might've even made things a little worse, as they're sort of depicting that people are naïve enough to believe that all cash sales are "computer tracked". Let's be honest. Everyone knows what goes on behind the scenes and how easy it is to shuffle a few numbers around to make everything "add up."

That being said, there's still no real way to prove who's actually right or wrong here. But something about the restaurant's response seemed a little passive-aggressive and hostile, and rubbed me the wrong way.

In the end, the damage has been done.
Posted via RS Mobile

I think it was worst for the company, even themselves saying "with the benefit of hindsight" they know and we know they dun goof'd and were probably arrogant when handling the process. Yes, the damage has been done and the company is somewhat destroyed and what needs to be done is to build a new name.

[trollface]

There is actually three sides to every story:

1) His story
2) Your story
3) The truth

[Lomac]

There was a perfect match.

No such thing as a perfect match on a cash-only float, especially with the penny no longer being around.

[trollface]

"We value our reputation for honesty and integrity and strive at all times to deliver high quality service to our customers.

On Friday evening, one of our customers claimed we had shortchanged him $30.00, within five minutes of the sale transaction.

We took the customer’s claim seriously, as any decent business would. We immediately checked our computer sales record. This allowed us to compare our total cash sales for the day to the cash in our till. There was a perfect match.

There is an old saying that “The customer is always right.” In this case, the customer was wrong. He was not short-changed.

With the benefit of hindsight, however, we probably should simply have paid the customer off and absorbed the $30 dollar loss. Perhaps letting the customer be “right” when he is “wrong” is simply one of the costs of accepting cash payments.

Following the incident, somebody posted defamatory lies about us on the Internet. These lies provoked many misinformed, critical comments. Some comments were hate-filled and ugly. Our staff have received threatening phone calls. We think most Canadians will agree that nobody should be subjected to this kind of cyber-bullying.

We would like to thank our loyal customers for their heartwarming emails. We invite others who do not know us yet to remember there are two sides to every story. Visit us, try our excellent food, our superb service, and judge for yourselves.

Manager, Giardino Pizzeria"

[GLOW]

[Gh0stRider]

North Vancouver restaurant allegedly short changes customer $30 who bought $7.42 sandwich

[Razor Ramon HG]

It can be a perfect match in the POS if the employee inputs the $50 as a $20.. manager is dumb.
Posted via RS Mobile

[multicartual]

All this over a pathetic $30?


Seriously I bought this chicken hat for $25





Is $30 really worth ruining someone's business over when the person behind the counter doesn't even own the business?


The world is full of fucking losers

[PJ]

^
It can go either way. If it was only $30, the restaurant could've just given the customer the $30 and apologized, regardless of right or wrong.

it's not just about the $30. If the "victim" is, in fact, right, then he might've been the only one to speak up after however long the restaurant has been scamming people.
Posted via RS Mobile

[Ikkaku]

It seems like this tactic is aimed at all those naive people who do not check their change before they leave. Unfortunately for that employee, they encountered a person who is cautious. Plus, in this case, it wasn't the $30 that was the main issue. It is the fact that they short changed, ridiculed that guy, and are charging more tax than there is supposed to be.

@ Multicartual - I don't know how many people would buy that hat in general, not to mention $25

[GLOW]

Originally Posted by Ikkaku

@ Multicartual - I don't know how many people would buy that hat in general, not to mention $25

could be a prop for a movie

[fliptuner]

So it's fair to say it was a manager/owner that dealt with the situation? If so, shouldn't this rule out the employee being some snot-nosed kid, who doesn't care about the restaurant's reputation? If this is the case, then it definitely should've been handled differently.

[freakshow]

Maybe I'm reading into it too much, but I find it curious that the apology is signed 'Manager'. I mean, the original accusation said that a manager was involved. The complaint needs to be signed by name, and by the owner..

[dangonay]

[sonick]

Originally Posted by GLOW

could be a prop for a movie

From the producers of DancingBear comes... DancingChicken......

[murd0c]

The main issue is the principle of that matter and by the owners response he comes off like he still doesn't give a fuck. I would be more concerned about the over taxing every customer more then the missing $30.00.

[Hondaracer]

I don't think in this case the amount really matters, $30 is $30 it could be $30 or $300
Posted via RS Mobile

[AeroK]

I live in north van....want me to go bust his windows out with a baseball bat over the night?

[fliptuner]

Originally Posted by dangonay

Spoiler!

That's the bar rescue guy.

Pizza joint needed these guys:




and....

Spoiler!

[twitchyzero]

took them 3 days to come up with that response? haha

I hope by now someone has called the CRA fraud tip line to inform this business is charging 6% tax

[dangonay]

Originally Posted by ICE BOY

That's the bar rescue guy.

Pizza joint needed these guys:**snip**

Do you watch Bar Rescue? Have you seen how many people he's caught stealing from the till, and all the different ways in which it occurs?

[Not really racist!]

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vancitybuzz fb post has close to 1k shares

now its on huffington

Man Claims Pizzeria Charged Him $37 For $7 Sandwich