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I know I'm getting old and crotchety, but when a business owner responds to an issue or accusation as inappropriately as Mr. DK Customs did earlier in this thread, it means I would never, ever use their services. He probably couldn't give a hoot about my personal opinion as it's only one person, but I've got to assume that there are many other folks like me on this forum. If you want my business, show me that you can respond rationally to negativity.
Why an owner would trash a customer in an online forum, whether right or wrong, is beyond me.
You should be ashamed regardless charging someone for the work that was done. You obviously don't have very high standards and cannot be that busy if you considered doing this $120 job.
Live and learn OP
This guy even went as far as to block and remove any negative reviews on his business.
Been in business 1 month and already on the RS radar.....best just close doors now before this goes to page 18 :P
I took my front lip to DKcustoms to be painted. Damir (the owner) gave me a good price, and I thought I’d give this new shop a try. I bought the lip second hand to use as a spare. It had previously been damaged and had cracks, so I repaired it with plastic weld, then body filler to smooth it out. I only repaired the cracks and did not sand off the old paint. As I thought it would be an easy job for him. The day after I dropped the lip off, he texts me saying he won’t be able to make it perfect because of my bad body work. So I tell him if it's not going to be perfect, don't paint it and I’ll come pick it up, since I didn’t want to risk having it done poorly. He then texts me saying it will be done properly. So I let him paint it and emphasize I'm not in a rush.
If he had doubts he should have told me when I was there to drop the lip off.
He gives me a text a few hours later saying it’s done and I can pick it up tomorrow. I asked how it turned out and if there’s anything I should be concerned about. He responds “it’s perfect”.
Next day I go and pick it up, and right away I point out the dust particles embedded in the paint. Damir brushes it off saying it can be sanded and buffed out within 5 minutes (Why not have it done before the customer comes and picks it up?). Also paint runs/drips everywhere, and blames that on my "terrible" body work. How does bodywork cause paint drips? Most of the paint drips weren’t even in the area I did repair on. He say’s “I know your type, you want cheapest job but quality like Ferrari.” All I ask for is minimal paint drips, and no dust particles embedded in the paint, if that’s considered Ferrari quality then his standards are way too low. For reference, I paid $160 including paint. Yes, it’s a good price but not deserving of such lack of effort.
He never said what was wrong with my body work, but just said the existing finish was really scratched. Shouldn't that not be an issue if the whole piece is going to be sanded down and primed anyways?
The paint match was totally off. I told Damir before I wanted to leave my other lip with him for reference. He tells me to take the lip to his guy at Lordco for the paint to be mixed. The poor match wasn't his fault, but he does this to avoid responsibility for the paint mismatch. Even though originally he told me specifically to go to his Lordco guy and that the match would be very close.
I took it to another body shop yesterday to have the job redone. The person at the shop said the awful paint quality isn’t caused by body work, but instead Damir didn’t sand off the old paint properly and rushed the whole painting process.
I was able to get in contact with a previous customer of his, as I was skeptical to make a review if I was the only one that experienced this. The other customer had said the same thing; paint drips, dust, poor customer service, Etc. I won’t mention who it is, as he/she had much bigger work done, and hopefully can get the issues sorted out.
Also the actual shop he operates at isn't called Dkcustom5. (Won’t name the actual shop, since he probably rents the workspace). The shop looks really unorganized and messy. When I arrived to pick my lip up, it was resting on top of someone else's car. My mistake for still entering, just thought to never judge by appearance.
He refused to refund me the cost and asked who would pay for his three hours of work, maybe put more effort into your work then? He did however offer to redo the lip if I pay for the paint again, though, I would never go back again considering his total lack of effort, quality control and attitude.
Coles Notes:
-Took my front lip to DK customs to be painted.
-Says it’ll be done properly and the finish product will be perfect
-Paint drips, dust particles everywhere, uneven paint
-Claims his paint jobs are perfect and not his fault
I wanted to warn you guys as he hash tags revscene a lot on instagram. He makes his work seem really nice on IG, certainly fooled me.
Hopefully this happens to none of you.
Not out to destroy his business, but hopefully he sees this and learns from it.
Don't want to clog this thread with too many pics, but these are some examples of his work.
Paint run
Paint runs along the edge
Drips on the edge
Scratched, old paint not sanded off properly before painting.
Same here with dust particles
Drips and uneven paint coverage
Runs
Drips
Runs
Drip
Quote:
Originally Posted by DKonnin
Spoiler!
Hello,
For the love of god I knew this little kid would post a bad review and try to make me look bad.
Here is the real story and anyone who runs a business or isn't half retarded will understand.
I am the owner and operator of DKCUSTOMS.
So this kid Ben or Ken or Dave messages me inquiring about painting a front lip. The regular procedure if the lip is brand new goes as follows:
Sand the lip down with 400 grit.
Sand the lip with 600 grit.
Apply BESA primer on to the lip.
Let dry for 24th hours and bake.
Next day sand the lip down again remove all primer spotting or imperfections in the primer.
Wet sand the primer.
Let dry, complete remove all wax and grease from the lip including lint etc.
Apply base.
Apply clear.
Let dry and call customer for pick up.
Cost $250.
Half pint of base $44
Primer $20-$30
Clear $30-$40
Profit roughly $150 for a front lip with NO DAMAGE.
This kid messages me and clearly states his budget is $100 dollars to paint a front lip PERFECTLY AND PROFESSIONALLY.
I say this is too low but he is very content with his AMAZING self made prep work and bondo. There was 3 different colored bondo fillers used and different canned primers. It looks like a rainbow when it came to my shop.
I told him clearly 100 plus 20 for the pruner if the BODY WORK IS ALREADY COMPLETE AND JUST NEEDS PAINT. If the lip is ready for paint that means YOU KEN OR BEN prepped it and sanded it allllll the way down. You put the filler. You sanded the filler down. You applied primer and YOU sanded it down and now it needs a wipe and shoot.
You did nothing you expected to take advantage of me and get the cheapest job possible at the cheapest rate and expected ferrari quality so that way you could blame me if anything happens.
You told me the paint is hard to match and that the previous shop couldn't. So I referred you to my paint rep who has been in business for 40 plus years. I even told him before you called to not use a CODE but to use his 12 thousand color machine that scans existing color's hoping it will be as close as it can humanly get.
You go there and get the paint you didn't even open the can to check if it was matching you just brought it to me it still had the seal so you're basically trying your hardest to catch me on a mistake.
All this for 100$ minus material I make $9.36.
Then after you cried about the misfortunes in finish. I told you PLEASE GO GET THE RIGHT COLOR AND I WILL SHOOT IT FOR FREE.
You then PMS and say you can't take a chance again.
Like you are risking a 6 thousand dollar paint job. For god sakes I'm sorry I don't lose sleep for your lip. I don't construct my business hours and family life around your lip made of platinum and gold. I'm sorry man. I'm actually sorry I even took the job. It wasn't worth my time in any way but I just felt like I should say yes because you looked 14 and I figured all you had was that 100 bucks.
Now I get 3 reviews on Facebook from some Billy guy and some other guy who I never even met. One lip doesn't determine a business. Sorry again. Bring the lip even bring a friend lip and I dedicate a whole week for your $14 and I will make you happy.
I am booked UNTIL April and I have been in business less than a year. I can't just focus on lips for kids. Again my apologies but don't try to ruin my name. You have no business you probably sell candy so understand I got a family to support not just you.
Enjoy the weekend ladies and gentleman and free chocolate bars for for future customers.
Cheers
Okay, so we have the customer and shop owner pointing fingers at one another. Great. It's a he-said, she-said stand off.
I don't suppose either of you took photos of the lip in it's pre-painted, post-dropped off condition?
No?
That there is the reason why I take photos of anything that leave my possession and gets handed to someone else.
So, there are screen captures of the conversation? Great. Any desire to post 'em so we get proof as to who said what?
If not, your post is just as good (or bad) as the shop owner's.
That said...
Referring to the pictures in the first post, though, and completely ignoring the absolutely shitty prep work that was done (not gonna comment on who did or didn't do it), the paint job itself looks pretty dismal. Yes, runs aren't unheard of, even in high end paint jobs, but at least wet sand that shit out and touch it up. It looks like the first time I ever spray bombed something. And even then I sanded it back down and redid it.
Oh, and VIP was my first go-to thought as well. However, say what you will about them, at least TS had some semblance of admitting to his wrongdoing.
Edit: Just realized this from the first post:
Quote:
Originally Posted by PLUJ
"Also the actual shop he operates at isn't called Dkcustom5. (Won’t name the actual shop, since he probably rents the workspace)"
Follow DKCUSTOM5 on Instagram. See for yourself. From now on I will post pictures so close to the paint that you won't be able to miss a single dust spot.
Feel free for anyone to stop by for a coffee and watch me paint as well. You will see why I can't run my business for cheap customers.
God bless you all and may you all have a great weekend especially Ken. I hope you get your lip fixed.
It's not like I have customers from revscene anyways. I am happy for any publicity good or bad so thanks to everyone in this thread who thanked or hated I appreciate you all no sarcasm intended.
Another fly by night hack that won't last. Funny someone should mention VIP, their ads disappeared from craigslist right about the same time DK started popping up.
VIP used to spam craigslist with multiple ads a day same as this hack. I'll be flagging his ads off.
You should have never responded to this thread. You only made yourself look even stupider, especially the last half of your first post calling OP out and bad mouthing him.
If your gonna defend yourself don't make it personal, lay out the facts and let others decide. Making rude comments only skews their opinion of you and their end decision.
Onto this little gem:
Quote:
Originally Posted by DKonnin
It's not like I have customers from revscene anyways. I am happy for any publicity good or bad so thanks to everyone in this thread who thanked or hated I appreciate you all no sarcasm intended
You're a moron. This forum has like 70,000 users, 90% of which are in Vancouver, this forum is also read by countless other people in Vancouver. If you think no users/readers are your customers you are seriously stupid.
I still can't believe how many bodyshops fail to see the business angle of getting this forum behind them. We are car enthusiasts, most of us are willing to give up a lot more than other customers in terms of time and money in return for quality. We are probably some of the easier customers you will have if you SIMPLY DO GOOD WORK. And yet we get ignored by bodyshops because they just like the easy hugely profitable ICBC jobs where they can pray on stupid customers that don't even do a walk around of their cars before driving them out of the shop.
so why say you do not get much business from revscene, but tag revscene in every post?!
__________________ RB26DETT - Inline-6 Twin-Turbo Chargedkazitorii tuned JUN/NISMO/GReddy built motor cars ltd.
{{Statistics are like a bikini. What they reveal is suggestive but what they conceal is vital }}
I still can't believe how many bodyshops fail to see the business angle of getting this forum behind them. We are car enthusiasts, most of us are willing to give up a lot more than other customers in terms of time and money in return for quality. We are probably some of the easier customers you will have if you SIMPLY DO GOOD WORK. And yet we get ignored by bodyshops because they just like the easy hugely profitable ICBC jobs where they can pray on stupid customers that don't even do a walk around of their cars before driving them out of the shop.
Follow DKCUSTOM5 on Instagram. See for yourself. From now on I will post pictures so close to the paint that you won't be able to miss a single dust spot.
Feel free for anyone to stop by for a coffee and watch me paint as well. You will see why I can't run my business for cheap customers.
God bless you all and may you all have a great weekend especially Ken. I hope you get your lip fixed.
It's not like I have customers from revscene anyways. I am happy for any publicity good or bad so thanks to everyone in this thread who thanked or hated I appreciate you all no sarcasm intended.
Cheers
Fine let's say you do quality work, but the way you conduct yourself as a owner of this business is atrocious. The way you talk about the customer, then they way you call out people on revscene. You keep saying he's a kid, but I think your the kid that have no idea how to treat customers or potential customers. May be take a look at this thread and learn how to treat customers better, with so much competition in your area of work why would anyone go somewhere that they call their customer names.
If you wanted to defend yourself in this thread you could have done it in a professional manner, first you should know your clients name, don't say ken or Ben, you probably know it, you just wanted to say that to belittle their credibility, second don't call them out as a kid, does that matter? Are kids not a customer. Also don't say that he's a kid and probably 100$ is all he has. That's just makes you an asshole.
Your not seeing the whole picture, the kid could have had brought you a bunch of business potentially. That kids father could have owned a dealership and may have used you as a bodyshop for many cars.
Your like that type of waiter who treats a table who spends hundreds dollars really well, but treats the other table who only ordered drinks terribly only later realize the people having drinks were friends with your boss.
doesn't own up to dog shit performance, insults a customer publicly and then tries to promote his social media on a grill thread
Quote:
Originally Posted by DKonnin
It wasn't worth my time in any way but I just felt like I should say yes because you looked 14 and I figured all you had was that 100 bucks.
don't agree to the task if you aren't gonna perform to standard and/or stand behind your work. If this type of work is passable, you're effectively undermining your industry while lowballing market rates for a quick cash. Your customers deserve better...but so does your fellow body shop colleagues.
I was once in OP's shoes and did a private deal and the panels came back very mismatched. Shop probably just treated me like some "kid" who didn't know any better. Several ICBC claims prior had no such problems...cash price = garbage work. They eventually redid 1 of 3 panels but i'm still left unhappy..never again you get what you pay for...but at the same time the work should be consistent for repeat customers regardless of ICBC or private deal.
Last edited by twitchyzero; 02-07-2016 at 10:29 AM.
Follow DKCUSTOM5 on Instagram. See for yourself. From now on I will post pictures so close to the paint that you won't be able to miss a single dust spot.
Feel free for anyone to stop by for a coffee and watch me paint as well. You will see why I can't run my business for cheap customers.
God bless you all and may you all have a great weekend especially Ken. I hope you get your lip fixed.
It's not like I have customers from revscene anyways. I am happy for any publicity good or bad so thanks to everyone in this thread who thanked or hated I appreciate you all no sarcasm intended.
Cheers
Donkey Kong, no one wants to follow you on Instagram on here and care about your pictures on social media. Obviously you only post the good pictures and not your paint running, dusted particle paint jobs.
If a customer is too cheap for you, why even accept their business
Even if you paid me, I wouldn't bring my car to your shop considering how you treat your customers.
I’m going to hold off from posting screenshots of the conversation for now, as I think I have gotten my point across. But if Damir has any disagreements with anything I have said in my posts, I have no problem posting them.
For the love of god I knew this little kid would post a bad review and try to make me look bad.
So this kid Ben or Ken or Dave messages me inquiring about painting a front lip. The regular procedure if the lip is brand new goes as follows:
I'm actually sorry I even took the job. It wasn't worth my time in any way but I just felt like I should say yes because you looked 14 and I figured all you had was that 100 bucks.
You call him a little kid but he seems more mature and articulate than you. YOU sound like a little kid whining and complaining on here.
A proper bodyshop would have a painter that can mix their own paint and can tint down paint to what color they need. I have seen a few shop that goes to Lordco to mix their paint and wow, sometime I think lordco don't care what they mix. It was a night a day difference in color. I worked with a painter that I thought was very good at mixing paint and tinting color down to what he need to blend when painting, he was even able to mix color from scratch with out paint code. I think runs on paint will always happen, but not fixing the runs before a customer come pick it up is not professional, unless they don't see it. On big jobs sometime runs happen around corners that you don't see but on a little piece like a front lip should had been picked up right away.
Like everyone else said if you can't do it for that amount, why take in a job that you can't properly do. Don't half ass something, it will come back and bite you.
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.png "Y U NO...?")
has lost everyone is pretty simple ...
