ISP - Internet Service Provider

[Ch28]

Originally Posted by Ulic Qel-Droma

whats up with telus fucking always changing the rates and me having to call back and ask them wtf is up, then they prorate it next bill.

my unlimited internet, keeps switching to 1tb limit too. though all of the pricing and shit is contracted. i've been with them for 12 years, this shit is the only thing that keeps reoccuring. no other problems.

Originally Posted by Euro7r

I've been with Telus for coming up to 3 years. My monthly bill has never been consistent, not a single month the amounts are the same. The services I am using has never changed since day 1. I don't understand how their billing department even able to reconcile their books...

It's rather annoying and waste of time having to call them every month to ask them what is up. Now I've gotten tired of doing so that as long as the amount is within a reasonable range to what I should be paying. Every damn thing I call it ends up being an 1 hour conversation, don't got time doing that every month.

Originally Posted by GLOW

yeh i rented another tv box and returned it pre-covid. every month i'm still getting the charge and have been on chat/phone to cancel it and i wait a long while and they magically do it, only to see the charge again...i'm too tired and this month switched to email i don't have the patience. it's only $5/month extra (my bill is never the same either).

even though it's fiber i'm tempted to switch back to shaw 150 or whatever...shit's getting silly...i'm in E.Van so I believe i have sevearl options, when i have time i'll be looking in to it.

If you guys have tried to get this resolved once and it still happens then file a complaint via the CCTS and they WILL get back to you to make things right lol

https://www.ccts-cprst.ca/for-consum...omplaint-form/

One of the things I've picked up from being on RFD for so long and people always constantly bitching about their telecom bills

[mikemhg]

Originally Posted by Euro7r

I've been with Telus for coming up to 3 years. My monthly bill has never been consistent, not a single month the amounts are the same. The services I am using has never changed since day 1. I don't understand how their billing department even able to reconcile their books...

It's rather annoying and waste of time having to call them every month to ask them what is up. Now I've gotten tired of doing so that as long as the amount is within a reasonable range to what I should be paying. Every damn thing I call it ends up being an 1 hour conversation, don't got time doing that every month.

This. My bill with Telus is NEVER the same form month to month, and I'm in a god damn 2 year contract.

While I do agree if you call and complain, they do make it right, but why do I have to constantly review my bill like a fine tooth comb every month, complain, only to have to track and ensure they apply the credits to the following bill? Often times they'll make promises, not do it, and you'll have to call again to ensure it's done.

Just sneaky business sense on their part, only reason I've stayed with them is because I find their TV UI to be the best available (can't stand Shaw's unless it's gotten better at this point).

[underscore]

Originally Posted by Ch28

If you guys have tried to get this resolved once and it still happens then file a complaint via the CCTS and they WILL get back to you to make things right lol

https://www.ccts-cprst.ca/for-consum...omplaint-form/

One of the things I've picked up from being on RFD for so long and people always constantly bitching about their telecom bills

I wish I knew about that when they stole several grand from my grandparents. How it isn't a massive issue that one of the biggest telecoms is frequently fraudulently charging people blows my mind.

[Euro7r]

Originally Posted by mikemhg

This. My bill with Telus is NEVER the same form month to month, and I'm in a god damn 2 year contract.

While I do agree if you call and complain, they do make it right, but why do I have to constantly review my bill like a fine tooth comb every month, complain, only to have to track and ensure they apply the credits to the following bill? Often times they'll make promises, not do it, and you'll have to call again to ensure it's done.

Just sneaky business sense on their part, only reason I've stayed with them is because I find their TV UI to be the best available (can't stand Shaw's unless it's gotten better at this point).

My first 2 years on a Telus contract, my monthly bill felt like a variable rate agreement. Goes up and down every month (one month will be like $100, next month $70 and following month $130). Around March this year, I got fed up calling, told them my work hours have been affected by Covid and asked them to please reduce my billing otherwise I cannot pay anymore, they slashed my bill by 50% for a couple months. This is to show a telecom this big still making money by slashing bills in half. I'd give this a shot, make up for all the wasted "time" from phone calling to resolve issues that shouldn't have arose.

[mikemhg]

^Good call, I'll try that.

Kind of blows your mind how easily they can throw you credits though, makes you wonder how much they're ripping us off on a monthly basis here.

[Euro7r]

Originally Posted by mikemhg

^Good call, I'll try that.

Kind of blows your mind how easily they can throw you credits though, makes you wonder how much they're ripping us off on a monthly basis here.

Also another tip is, when you call in and if it's a guy picking up the call, just hang up right away (don't even waste time talking to them). Call again until a women picks up. Guys are dicks at Telus customer service, they don't offer shit all no matter how reasonable you try to be.

[mikemhg]

^Hmmm, I've seen it go both ways, seen some of the guys be more reasonable, and seen some women CSRs be worse.

What I've noticed the most is that I get WAY more agency in my call if it's routed to one of their Canadian call centers. When I'm routed to their Manila center, it's a total shit show. Trust me, I love my Filipinos, but when it comes to customer service, not so good. Can't count how many times I've had to request being contacted by a Canadian CSR in order to get a technical or billing issue resolved.

One time I was on a business trip to Toronto and I was trying to use my Crave account to watch my HBO from my hotel room. For whatever reason my Optik account wasn't aligning with the Crave website. The CSR Manila literally told me that I could only access the site in BC or Alberta, and not Ontario. I LOL'd so fucking hard, ended up asking for a Canadian CSR to call me. Low and behold that totally wasn't the issue, of course I could watch Crave in Toronto, he simply routed me to the WatchOptikTv website instead. Easy fix.