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Go Back   REVscene Automotive Forum > Vancouver LifeStyles (VLS) > Photography Lab

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A place to display digital masterpieces, enhance photography skills, photoshop, and share photo tips with one another...

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Old 04-21-2007, 12:59 AM   #1
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Need your camera fixed?

To many of these threads are coming up. Please add if there is more

Vancouver Camera Service
http://www.vancam.com/
1666 8th Avenue West
Vancouver, BC V6J 1V4
(604) 736-4113

Camtex Camera & Instruments Services (89) Inc
http://www.camtexgroup.com/
201-1855 Burrard Street
Vancouver, BC V6J 3G9
(604) 734-0242

Fotronic Photographic & Business Machines
http://www.fotronic.ca/
2723 E Hastings St
Vancouver, BC V5K 1Z8
(604) 253-5944

Nikon Canada
http://www.nikon.ca/
5-13511 Crestwood Place
Richmond, BC V6V 2E9
(604) 276-0531

Rushant Cameras Ltd
4538 10th Avenue West
Vancouver, BC V6R 2J1
(604) 224-5858

Canon Canada Inc.
http://www.canon.ca/
2828 16st NE
Calgary, AB T2E7K7
(403) 219-5939

Sony Service Centre Vancouver
http://www.sony.ca/sonyca/view/engli..._contact.shtml
65 North Bend Street
Coquitlam V3K 6N9
1-877-899-7669
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Last edited by Mananetwork; 07-10-2007 at 10:27 AM.
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Old 04-21-2007, 02:08 AM   #2
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Sony Service Centre Vancouver
65 North Bend Street, Coquitlam, , V3K 6N9
1-877-899-7669
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Old 04-21-2007, 12:17 PM   #3
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So where do I go to get my camera fixed?
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Old 04-21-2007, 03:40 PM   #4
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FYI, Camtex has the worse customer service that I've ever experienced in my life. Took them 3 weeks to tell me that my flash need more time to get fixed.
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Old 04-21-2007, 04:26 PM   #5
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It says on the Fotroninc page that it is officially closed.
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Old 04-22-2007, 01:19 AM   #6
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Yeah, Camtex is run by ex-Russian Mafia people it seems.
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Old 04-22-2007, 11:30 AM   #7
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Quote:
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Yeah, Camtex is run by ex-Russian Mafia people it seems.
lol
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Old 04-22-2007, 11:38 AM   #8
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I took my dropped lens to Vancam,they told me that they don't fix IS lens? they have to send it out to canon canada,so,there's no local facility for canon to fix lens?
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Old 04-22-2007, 01:04 PM   #9
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Quote:
Originally posted by tomcaca
I took my dropped lens to Vancam,they told me that they don't fix IS lens? they have to send it out to canon canada,so,there's no local facility for canon to fix lens?
Only Canon Professionals can fix IS lenses. Other companies won't touch them.
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Old 04-22-2007, 05:53 PM   #10
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Quote:
Originally posted by niforpix
lol


do you mean ex-russian or do you mean ex-mafia hahaha

cos it makes a difference
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Old 04-22-2007, 10:10 PM   #11
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Damn...Fotronic was a good shop.

They were brutally honest with me when I wanted a repair on my old 300D...."I could charge you $600 for the repair, but I don't think you would want to do that since buying a new one would be better."
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Old 04-22-2007, 11:24 PM   #12
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Sony aint any better.
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Old 04-27-2007, 10:50 PM   #13
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Never ever go to Vancouver Camera Service.
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Old 04-27-2007, 10:54 PM   #14
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Quote:
Originally posted by DrewPeacock
Never ever go to Vancouver Camera Service.
Can you please tell us why?
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Old 04-28-2007, 12:15 AM   #15
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I brought my camera into them for warranty service as my dealer said they were an authorized repair shop for Canon. The man at the font desk was quite rude apon drop off. When I received my camera back from them things were not fixed and the sensor and pentaprism came back filthy, calling them on the phone resulted in them dodging answering questions and putting me on hold or hanging up. I called Canon and they stated that this wasn't the first report they have had about this company and they are only an authorized repair facility for point and shoot cameras.


Edited spelling pentaprism

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Old 07-10-2007, 09:34 AM   #16
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Anyone have any more reviews of Vancam?

I'm getting some touchy warranty work done to my SD800IS and i don't want anyone screwing around.

It's got a "hot pixel" that's white and it's annoying, because it can even be seen in pictures that are sized 30% down.

Thanks for any help or recommendations i can get.

I was told by Canon rep this:

Quote:
Because the CCD has millions of photocells (photosites), there is no way to physically ensure that they are all at the same sensitivity to light. The “hot pixel” phenomenon usually occurs at long shutter speeds, when the CCD is exposed longer – causing photosites that are more sensitive to light to appear “whiteish”. They may sometimes be different colors, but are typically “whitish” to the naked eye. This phenomenon is normal and does not constitute a hardware issue with your camera. If you wish you may consider using an image editing application to touch up images that contain hot pixels. Warranty work is performed if one of the following conditions are met:- 4 hot pixels appear in total (anywhere)- 1 hot pixel appears in center 70% of the screen In your case the hot pixel appears at 1680x980 which would be considered 70% of the center screen. As such the camera must be forwarded to a authorized service facility.
and to go to

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> VANCAM SERVICE INC.> 1666 West 8Th Avenue> Vancouver, BC, V6J 1V4> Tel.: 604/736-4113
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Old 07-10-2007, 10:09 AM   #17
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Quote:
Originally posted by DrewPeacock
I brought my camera into them for warranty service as my dealer said they were an authorized repair shop for Canon. The man at the font desk was quite rude apon drop off. When I received my camera back from them things were not fixed and the sensor and pentaprism came back filthy, calling them on the phone resulted in them dodging answering questions and putting me on hold or hanging up. I called Canon and they stated that this wasn't the first report they have had about this company and they are only an authorized repair facility for point and shoot cameras.


Edited spelling pentaprism
this is a VERY common problem. It happens with sony, and nikon as well. the main problem is which technician you get as some are better then others. However if its a DSLR that is still dirty when it comes back, I get to be the one to clean it. fotronics was an excellent repair shop sorry to see them go. I would ship my products to canon tho, if i was gonna repair it. But then thats why I have fuji and pentax. quick turn around times

the better repair places tend to be fuji and canon, and pentax (however I have had warrenty issues with them on some things, as well as sony. ). I have had nothing but great results from them. They make my customer happy and then I can be happy haha.
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Old 07-10-2007, 10:21 AM   #18
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Nearest Canon service facility is in Calgary. I just called them. That's where you send your DSLR, don't know about P&S though. Argh...

CANON CANADA INC.

2828 16 ST NE

CALGARY, AB, T2E7K7

Tel.: 403/219-5939

Last edited by MikesJo; 07-10-2007 at 10:22 AM.
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Old 07-11-2007, 03:03 AM   #19
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i think the Fujifilm service center is around Shell and Steveston in richmond..its very close to the air care center, if it hasn't moved.
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Old 07-11-2007, 09:12 AM   #20
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actually fuji is in delta now. very good service and normally they can fix a camera in 1-2 weeks.
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Old 07-13-2007, 02:46 PM   #21
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i have been to van cam but NOT for a warranty service.
i've been there twice taking back my canon. yeah they are typical expensive place to get it repaired. expensive as in parts was like 5 dollars, but labor was like 80 bucks. I can't blame them. I'm paying them for their skills.

the guy there is a bit rule, but if you act gay enough he'll treat you really nice.

Not too many problems with them, i like them because they were open on saturdays.
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Old 07-13-2007, 06:12 PM   #22
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if you act gay....does that mean u have to make him like you...in that way?
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Old 07-19-2007, 10:10 PM   #23
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So it's been 4 days... (4 business days)

and my SD800IS is still in the shop

What does it mean when they say "they're waiting for a "program" from canon"

don't get me wrong, i want them to take their time, to get it done right... but i'm dying without a camera to use.. and my cell just sucks.

I asked the dood to explain what this would have to do with a hot pixel.... thought sth like CMOS problem.. so it just has to get changed or sth...

someone camera inclined know?
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Old 07-19-2007, 10:18 PM   #24
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They're probably waiting for parts from Canon to replace the sensor I'm guessing? This under warranty or are you paying for it to be done?
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Old 07-30-2007, 10:07 PM   #25
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Quote:
Originally posted by MikesJo
They're probably waiting for parts from Canon to replace the sensor I'm guessing? This under warranty or are you paying for it to be done?
under warranty

and they've been fucking me over every 3 "business" days.


I've written a formal complaint to canon canada on friday, only not to receieve an e-mail this morning. What bs...

They keep bsing me and go "it'll be done in another 3 days, it'll be done in another 3 days"

They have their "program" now, and they said "we have a lot of cameras to fix"

Give me an accurate estimate for date, or don't call yourself representatives of canon canada.
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