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02-25-2012, 08:33 PM
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#351 | | JDMEK9Mod | DogWhisperer
Join Date: May 2007 Location: Richmond
Posts: 14,371
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i'm late to the party but i'll say this:
i've worked in the automall and if i had ever rolled a brand new car into the delivery bay in that horrid condition the amount of anal raping i would have received would have been comparable to that of a pornstar.
hell, even a few drips of water trickling down from the grill was NOT acceptable. even when it rained, customers would ask us to dry it off before accepting delivery and we obliged every time because we had nothing to hide.
there seems to be this lingering generation of salesman/managers who think they are invincible; who doubt the power of the internet and social media.
Wake. The. Fuck. Up.
PS: best solution is to trade for a new car. i would accept nothing less than that. you paid for new, you should get new. end of story. it's not rocket science Richmond Subaru.
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02-25-2012, 08:39 PM
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#352 | | NEWBIE ACCOUNT!
Join Date: Feb 2012 Location: Burnaby
Posts: 10
Thanked 0 Times in 0 Posts
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if they dont give you full compisation and fix/give you a new sti bring it to the spring meet and put up a sign pointing at your car and it will say THIS IS WHAT RICHMOND SUBARU DOES TO YOUR CARS. XD
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02-25-2012, 08:56 PM
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#353 | | My homepage has been set to RS
Join Date: Jun 2005 Location: Canada
Posts: 2,327
Thanked 1,645 Times in 446 Posts
| https://www.facebook.com/ctvlyndasteele
i left a message on Lynda Steele's wall
if enough of us urge her to "cover" the story, many CTV will.....
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02-25-2012, 09:28 PM
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#354 | | I *heart* Revscene.net very Muchie
Join Date: Sep 2003 Location: Surrey
Posts: 3,883
Thanked 183 Times in 72 Posts
| Quote:
Originally Posted by skiiipi  | I sent her a message on FB. Linking all the threads that I know of regarding this topic on various forums. If everyone chips in, messages her or even "likes" the facebook comment. They will notice.  | |
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02-25-2012, 09:49 PM
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#355 | | Need my Daily Fix of RS
Join Date: Jan 2008 Location: vancouver
Posts: 295
Thanked 29 Times in 11 Posts
| Quote:
Originally Posted by spoon.ek9 i'm late to the party but i'll say this:
i've worked in the automall and if i had ever rolled a brand new car into the delivery bay in that horrid condition the amount of anal raping i would have received would have been comparable to that of a pornstar.
hell, even a few drips of water trickling down from the grill was NOT acceptable. even when it rained, customers would ask us to dry it off before accepting delivery and we obliged every time because we had nothing to hide.
there seems to be this lingering generation of salesman/managers who think they are invincible; who doubt the power of the internet and social media.
Wake. The. Fuck. Up.
PS: best solution is to trade for a new car. i would accept nothing less than that. you paid for new, you should get new. end of story. it's not rocket science Richmond Subaru. | I've been working at the automall for around two years now, and yes. its true that if the customer complains then you must rectify it. But honestly.. there have been many times where i've been approached, as a lot guy from my sales manager, to just take a car from our compound and just wash it "to the best of my ability", even though the car has never been detailed.
-bird shit on the top eating away at the paint? "out of sight out of mind".
-heavy scratches on driver side quarter panel? "dont dry that portion of the car off so the water makes it more difficult to see the damage".
-damage on rear bumper? "put the plate over it...nice! it covers it, leave it like that." all by my sales managers or by the sales staff.
as well, we arent even supplied with hand mitts. only the long brushes. therefore your new pristine $80,000 car will definitely come with tiny visible scratches. when i asked the sales managers what happens if the customer figures out that the car is not in the best condition that a new car should be at, i'm told to "leave it alone, once they drive off the lot its their problem."  and thats just one of the many things that i know dealerships do. the list goes on and on.
honestly, i've lost all respect i had before for dealerships, planning on leaving very soon. sick of this shit. they will cut corners when you let them. 80% of the people who this has happened to dont notice it, who would expect a dealership to stoop this low? the dealership will only do something about it if the customer "complains" about it enough.
sack up and get a new ride bro. you deserve nothing less.
edit: just to help increase google hits
__________________
Life's but a walking shadow, a poor player
That struts and frets his hour upon the stage
And then is heard no more. It is a tale
Told by an idiot, full of sound and fury
Signifying nothing.
Last edited by omega_cc; 02-25-2012 at 09:57 PM.
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02-25-2012, 09:58 PM
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#356 | | I *heart* Revscene.net very Muchie
Join Date: Feb 2003 Location: Vancouver
Posts: 3,814
Thanked 6,552 Times in 1,155 Posts
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02-25-2012, 09:59 PM
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#357 | | "Entertainment" mod.
Join Date: Feb 2009 Location: Surrey, BC
Posts: 5,110
Thanked 3,428 Times in 1,049 Posts
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Originally Posted by RCubed Im cutting a bunch of "Boycott Richmond Subaru" decals to give out free during the next casual meet up. | Count me in. The more people see the decals on the road, it'll get people thinking "Why would that person boycott that place?", and in turn have them find out for themselves.
__________________
Borokusowagen.
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02-25-2012, 10:37 PM
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#358 | | 14 dolla balla aint got nothing on me!
Join Date: May 2007 Location: Vancouver
Posts: 671
Thanked 1,120 Times in 280 Posts
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having worked for a dealer, in my experience if i were to buy a new car or service my car... ill always pass on the complimentary wash / detail
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02-25-2012, 10:41 PM
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#359 | | My homepage has been set to RS
Join Date: Jun 2005 Location: Canada
Posts: 2,327
Thanked 1,645 Times in 446 Posts
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Just realize I have a Richmond Subaru license plate holder still, time to get rid of that!
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02-25-2012, 10:45 PM
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#360 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
Posts: 3,117
Thanked 3,997 Times in 963 Posts
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Burn it, film it burning, post it on their facebook  Posted via RS Mobile | |
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02-25-2012, 11:17 PM
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#362 | | I bringith the lowerballerith
Join Date: Jul 2009 Location: RS
Posts: 1,189
Thanked 1,102 Times in 243 Posts
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Welp, time to dust off the ol' gif.  | |
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02-26-2012, 02:36 AM
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#363 | | Everyone wants a piece of R S...
Join Date: Mar 2011 Location: vancouver
Posts: 391
Thanked 130 Times in 57 Posts
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people please write into ctv news and ask them to air a report, they can be contacted at their customer alert email here, alert@ctv.ca. if enough of us write in hopefully we can help this guy.
or at least coment on the facebook page or the google map review, like mindbomb said.
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02-26-2012, 04:43 AM
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#364 | | I contribute to threads in the offtopic forum
Join Date: Oct 2009 Location: home
Posts: 2,828
Thanked 3,844 Times in 880 Posts
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lool the retard detailer at richmond subaru is just some wanna be poser that has no knowledge whatsoever
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02-26-2012, 05:55 AM
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#365 | | F**K YOUR HEAD
Join Date: Apr 2009 Location: vancouver
Posts: 8,718
Thanked 8,153 Times in 1,251 Posts
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Originally Posted by EmperorIS lool the retard detailer at richmond subaru is just some wanna be poser that has no knowledge whatsoever | At the end of the day it's the GM's accountability that is really on trial here, you can hire shitty people but if they fuck up you better be willing to take the shit for it and make it right for your customers.
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02-26-2012, 09:11 AM
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#366 | | 14 dolla balla aint got nothing on me!
Join Date: Mar 2009 Location: Richmond
Posts: 627
Thanked 319 Times in 111 Posts
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just sent an email to ctv requesting a report on the incident
i briefly described the scope and magnitude of the situation through a mini essay lol Posted via RS Mobile | |
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02-26-2012, 09:27 AM
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#367 | | I *heart* Revscene.net very Muchie
Join Date: Sep 2003 Location: Surrey
Posts: 3,883
Thanked 183 Times in 72 Posts
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Originally Posted by busdriverman just sent an email to ctv requesting a report on the incident
i briefly described the scope and magnitude of the situation through a mini essay lol Posted via RS Mobile | Thank you very much! I also sent an email in  let's get this going guys!
The people 1
Corporations 0 Posted via RS Mobile | |
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02-26-2012, 10:15 AM
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#368 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
Posts: 3,117
Thanked 3,997 Times in 963 Posts
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lol all they're posting now is this. Every day. Quote: |
Our client has been speaking with our General Manager and will be meeting with him next week. We value our clients and will always work with them to ensure satisfaction
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02-26-2012, 10:21 AM
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#369 | | Revscene.net has a homepage?!
Join Date: Feb 2012 Location: Richmond
Posts: 1,287
Thanked 2,093 Times in 452 Posts
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I have not been speaking with the damn GM, he's only told me to go in on Monday.
I've also been contacted by Jalopnik, we'll see where it goes from here.
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02-26-2012, 10:44 AM
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#370 | | ninja edits your posts without your knowledge
Join Date: Jan 2004 Location: Vancouver
Posts: 14,957
Thanked 6,310 Times in 1,777 Posts
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Originally Posted by belaud I have not been speaking with the damn GM, he's only told me to go in on Monday.
I've also been contacted by Jalopnik, we'll see where it goes from here. | 
The way Richmond Subaru has tried to make it sound was that he is in constant contact with you and that you're just finishing things up.  | |
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02-26-2012, 11:03 AM
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#371 | | RS controls my life!
Join Date: Mar 2004 Location: D
Posts: 767
Thanked 97 Times in 52 Posts
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I think that everyone should have Linda Steele and Olsen from Olsen on your side on their e-mails and the number of a good lawyer and the BBB on speed dial.
I have never been satisfied with any dealership that I have dealt with but I always to hit in the nut sack from their terrible customer service.
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02-26-2012, 11:47 AM
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#372 | | 2x Variable Nockenwellen Steuerung
Join Date: Oct 2002 Location: N49.2 W122.1
Posts: 6,176
Thanked 1,174 Times in 704 Posts
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You should post a rebuke underneath their post.
I think it will be up to Subaru Canada to buy back the car, probably won't be the dealership.
The thing is if the car is bought back and it went through a repaint, since it is not an ICBC claim; it will not be on any Carproof / carfax database.. so when the dust settles.. the OP might want to let us know the VIN so we all know not to pay retail value for it.
It sounds like the detailer was learning how to use wool pads (rather than foam) and burnt the paint as the result.
As for comments about "they should have known" etc.. It is human instinct to try to contain / cover up screwups. I think this example shows the dealership organisation has a few glaring faults especially their PR department. Quote:
Originally Posted by belaud I have not been speaking with the damn GM, he's only told me to go in on Monday.
I've also been contacted by Jalopnik, we'll see where it goes from here. |
Last edited by godwin; 02-26-2012 at 11:54 AM.
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02-26-2012, 12:15 PM
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#373 | | retired
Join Date: Nov 2003 Location: Richmond
Posts: 3,597
Thanked 153 Times in 85 Posts
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Originally Posted by godwin The thing is if the car is bought back and it went through a repaint, since it is not an ICBC claim; it will not be on any Carproof / carfax database.. so when the dust settles.. the OP might want to let us know the VIN so we all know not to pay retail value for it. | A proper paint job will cost more then $2000. Any damages over $2000, you have to declare it (Although with the way this dealership seems to run things, I doubt they would)
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02-26-2012, 12:17 PM
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#374 | | 2x Variable Nockenwellen Steuerung
Join Date: Oct 2002 Location: N49.2 W122.1
Posts: 6,176
Thanked 1,174 Times in 704 Posts
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I thought that is only through insurance claims that you have to declare it. I highly doubt they will be going through any insurance company for this. Quote:
Originally Posted by Truenosan A proper paint job will cost more then $2000. Any damages over $2000, you have to declare it (Although with the way this dealership seems to run things, I doubt they would) | | |
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02-26-2012, 12:56 PM
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#375 | | Head Moderator
Join Date: Dec 1982 Location: Great White Nor
Posts: 22,661
Thanked 6,462 Times in 2,081 Posts
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If the dealership claimed it under insurance, then yes, it would show up on various reports. But if they do it in-house and eat the cost, there's no record of the car being repainted.
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