Richmond Subaru's Service

[spyker]

This thread is why I like Revscene,once someone has a serious issue,almost everyone jumps on board to help out however they can.

Good job guys.

[RabidRat]

Originally Posted by Awais

My buddy in Florida found out about this online... people in the states are even finding out!!!!!

Originally Posted by mattolla

Hey guys, I'm from Vancouver Island.
This is bullsh*% .
I want to support, please explain to a newbie how signing up to revscene will help. I'm willing to take the ferry over to support this cause.
Peace-

Source: NASIOC: http://forums.nasioc.com/forums/show...2313300&page=5

Haha this is awesome.

[MindBomber]

Reposted to Civicforums and 7thgenhonda

If you guys are on other forums, repost the story!

The more attention attracted to the issue the more difficult it is to ignore.

[- kT]

^ if the guys at richmond subaru are still trying to ignore this, thinking it'll just go away, then they must be more idiotic than it originally seemed - which was already plenty of idiocy
Posted via RS Mobile

[shunya]

LOL guys, I'm sorry if this is kinda sliding offtopic abit but this made my day so thought I should share! so I just sent this link on fb to this highschool kid that I know works there, out of NO surprises, this dude's reply was:

Originally Posted by highschoolkid

Hm ok the service could have been better and a little more organized, but that guy should really stop crying about his swirls, it happens on every single car. Someone who complains that much should own and know how to use an orbital polisher, otherwise he'll have to get it detailed twice a week in order to not have swirls. Should've gotten white or silver then buds. Oh and I actually don't work there anymore so I don't know why you put this on my page lol

LOL! guess these asshats @ Richmond Subaru are all fucking retarded. but here's my reply to him atm.

Originally Posted by shunya

oh didn't know you don't work there nemore since you're fb still said you do :P, but you think the buyer is crying too much eh? LOL ok. so you're telling me that every dealership that does a pro package detailing will for sure give you massive swirls, scratches, left over detailing products still on car, and should receive that car back with left over spots that wasn't detailed for $300 eh?

I believe the OP of this thread complained more about that kevin guy for his attitude more than the damages richmond subaru caused to his brand new car :P

the reply I got back

Originally Posted by highschoolkid

There's no one that works there named Kevin, as far as i know. And ya i'm sorry for the hassle this guy has to go through, happens to 1/1000 people, and ya its shitty when it does, and both parties could have gone about a different way of dealing with this. Number one thing, it's not my business and I could care less, and i know if i have an issue with someone or some place, i don't go tell the world, i deal with it myself and don't look for any sympathy, but everyone's different right? Makes the world an interesting place haha. Good luck to both sides on resolving this

my kind reply

Originally Posted by shunya

oooh is that so? I just read see and believe, but if that's what you're telling me then it must be true. but from my understandings richmond subaru = one of the highest complained company on revscene. Even my brother who did sales back in the few years at richmond subaru claims that service at that place is garbage and should never do so there LOL but hey, if you're there I'm sure you're getting shiet done right! as least everything on your part no trying to give you a hard time, but thought it'd be interesting for you to read since you work/ed there. I'm sure the OP wouldn't have done anything to share with the world if service wasn't as horrible as having deep scratches on a <2mo old car. :P but thanks for your input on this sir!

everything onwards becomes super off topic and believe you folks on RS DRGAF about it lol!
cheers!
shunya

[belaud]

Originally Posted by F30

Is the scratch really beyond saving? What did they use on that poor car to scratch it that deep? I didn't know you could do that from just a detailing job!

OP, keep us posted on the talks. They cannot edit this thread but it sure would be nice if they responded here to answer some very simple questions.

They used wool pads instead of foam pads according to my detailer, heated up the clearcoat so much that the swirls are not just on the surface anymore. They also washed the car with rocks, as well as having undue care while "detailing" the car (as shown by as the scuffs and what not). The long vertical and horizontal scratches are caused by dirty rags, or simply dragging your coat over it.

The GM is indeed directly dealing with me, but is only simply telling me to come in. He is willing to pay for the quote my detailer gave him, but I am unsure how far he is willing to compensate me. I will let you guys know.

[flagella]

I have no idea how a dealership can fuck up this bad in this age of internet. Shit like this will spread like wildfire and it doesn't take a fucking genius to understand this.

[Sky_High]

Richmond Subaru
Thank you again for you comments. As per our posts below, we are working directly with our client to rectify his concerns. Thank you.
Like · · Share · 5 minutes ago via HootSuite

[DsZ24]

Like others have said if this doesn't get fully resolved on monday when you talk to them, take this issue to Ctv's Steele on your side. I'm sure she would jump all over this and show all of the people in the lower mainland what richmond subaru is really like. Plus in the end there will be a better chance of you getting either the car fully repainted or a brand new car.

[kkttsang]

Originally Posted by belaud

The GM is indeed directly dealing with me, but is only simply telling me to come in. He is willing to pay for the quote my detailer gave him, but I am unsure how far he is willing to compensate me. I will let you guys know.

Will the car be in brand new condition after it is detailed? You paid for a brand new car, if the detailing is not gonna bring it back to brand new condition, you should get some compensation for that and the time and trouble they caused you. I doubt they will give you a brand new STI but i think you should get one in brand new condition cause thats what you paid for.

keep us updated man and good luck.

[MeowMeow]

Originally Posted by DsZ24

Like others have said if this doesn't get fully resolved on monday when you talk to them, take this issue to Ctv's Steele on your side. I'm sure she would jump all over this and show all of the people in the lower mainland what richmond subaru is really like. Plus in the end there will be a better chance of you getting either the car fully repainted or a brand new car.

Haha my friend was talking about steele and i was planning on sending them a lettrr about open road selling me a car with cracked windshield. Wanna join?
Posted via RS Mobile

[Ronith]

[civicyvr]

Originally Posted by CRS

I don't even know any more man.

Car seems like a complete write-off in terms of a "brand new" car.

Might as well just get a new car and use this as a demo/reminder of how not to deliver a car.

Originally Posted by Energy

^ I think that is the fairest solution. Guy paid for a new car so he should get a new car. Also fire their current detail guy.

So sad. Not only were they incompetent but their attitude.

[Ludepower]

1. New car
2. repaint @ autobody of your choice
3. extensive detailing + compensation

Option 1 is what you should aim for but most likely they'll weasel their way out and offer option 3. Just make sure they HEAVILY compensate you. If not...walk out and report back to us!
The balls in your court now...milk this for all it's worth.

[ilvtofu]

Honestly any single new car customer they lost through this costs more than a professional detailing job... Why has no one written a negative yelp review regarding this lol

[ts14]

r u sure that they didn't take ur ride for a spin, scraped some paint and tried to detail it to cover it up?

[belaud]

[Datsun]

Originally Posted by flagella

I have no idea how a dealership can fuck up this bad in this age of internet. Shit like this will spread like wildfire and it doesn't take a fucking genius to understand this.

Exactly. You would think dealerships would smarten up after how many ebay sales-honoring disputes, mechanic joyride disasters, etc have blown up on the internet for all to see.

[too_slow]

1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5. z3german
6. CorneringArtist
7. Energy
8. Bonestock
9. busdriverman
10. RabidRat
11. jivan6
12. 2010 WRX
13. w1nt3rw0lf
14. too_slow + possibly my brother. I have a 2.5RS and my fam has a 2012 Forester XT (3rd/4th Subaru in the family, NOT from Richmond Subaru)

[DC5-S]

He needs a new paint job.. Nuff said.. getting it detailed will be like putting a bandage on a stab wound
Posted via RS Mobile

[spyker]

Originally Posted by DC5-S

He needs a new paint job.. Nuff said.. getting it detailed will be like putting a bandage on a stab wound
Posted via RS Mobile

I agree with you,the only way to fix it is with a new paint job,the damage done is too extensive to be fixed.

The problem with a new paint job is,especially on a band new car,a respray will greatly depreciate the value of the car,if he were to sell it a few years from now.

[EvoFire]

Originally Posted by spyker

I agree with you,the only way to fix it is with a new paint job,the damage done is too extensive to be fixed.

The problem with a new paint job is,especially on a band new car,a respray will greatly depreciate the value of the car,if he were to sell it a few years from now.

I think the OP is stuck between a rock and a hard place for this scenario then.

On one hand, yes a respray is gonna hurt resale, but then if the car doesn't get resprayed, I think resale will tank even more with the damage on the paint already.

Also, if it gets painted the same color by some one competent, it shouldn't be too bad.

[Ludepower]

Originally Posted by spyker

I agree with you,the only way to fix it is with a new paint job,the damage done is too extensive to be fixed.

The problem with a new paint job is,especially on a band new car,a respray will greatly depreciate the value of the car,if he were to sell it a few years from now.

a good autobody shop...you wouldn't know if its been painted.
Ill go far as to say...a quality paint job is better than an oem paint job.

[bobbinka]

Originally Posted by EvoFire

I think the OP is stuck between a rock and a hard place for this scenario then.

On one hand, yes a respray is gonna hurt resale, but then if the car doesn't get resprayed, I think resale will tank even more with the damage on the paint already.

Also, if it gets painted the same color by some one competent, it shouldn't be too bad.

Or..... they give him a new car so that it'll be worth what he paid, and the resale value in X years will be the appropriate amount.

why should he have to compromise at all?

[Paradise240]

^ He's right. The OP shouldn't have to compromise for their mistake. Plus, the car will be in the paint booth for awhile, and I highly doubt Richmond Subaru is willing to give him a rental car.

"I'm already giving you a free paint job, now you want a rental ? Whats wrong with you ? Just leave my dealership"

^ What I can imagine the GM saying if he gets a respray.