Richmond Acura Service Experience
 

Richmond Acura Experience

Really pissing day today. Had the worst experience at a stealership ever.

Long story short, today I went with my mom to get her car serviced at said dealer for an oil change. So we drop off the car and go grocery shopping for a bit and come back to the dealer to pick up the car. No surprise, that we come back to a fucked up bumper that has a huge ass scrape imbedded into the front bumper plus a deep scratch on the fender. So at this point I realized we're fucked. We tell the service manager and unsurprisingly they say that the scratch was there even before we brought the car in. When I saw the tech servicing our car I gave him the fucking dirtiest stare down ever, I was almost ready to break this guy's nose. I can't believe tech's these days have such low work ethics. BUT, after they inspected the damage further they tell us to get ICBC to fix it as a hit and run and that they'll pay the deductible-- obviously bullshit. I'm still enraged at this point at how fucking shitty dealerships can be and how much they can get away with. Can customers really do nothing about their cars when it gets damaged for service? Cause clearly there is no way to prove it was the dealership that caused the damage, I realized this from the very start and admit defeat to this bullshit dealership.

What I think the dealership is trying to do with the whole "Get ICBC to fix it and we'll pay the deductible" is to just cover up the evidence so that they can play it off as if there was never damage to begin with.

Just wanted to vent out a bit from the amount of bullshit this dealership is putting us through. I will update this thread with dealership name if they do not follow through with their words, which they probably won't...


Edit: Pictures of damage is on second page. And no surprise the dealership is from Richmond.

which dealership was this? just let us know!

Name the dealership so we know to avoid going there.

Don't worry as I mentioned, i'll be updating the thread. They'll more than likely try to screw us over so within a couple days i'll update. But i'll give em the benefit of the doubt for now.

Don't you have to sign a walk around sheet done by the Service Advisor when he opens up a work order?

No, there was no inspection sheet of the car before working on the car so that is what really screwed us over. Tough lesson learned. Will make sure to take pictures of each body panel before handing the keys over to the techs.

There should be a strict rule for dealerships to do a walk around of the car for existing damage.

Like the type of situation where if they dont and the customer claims ANY cosmetic damage regardless existing or not the customer would always win in courts, because the dealership did not do its due diligence to protect itself, given that they work with such big life investments as their bacon maker.

I am surprised a system like this isnt in place at all, like seriously, we can dispute any ticket we want so that teaches the cops to do their due diligence in note taking of the situation and evidence gathering.

Anyways... fuck stealerships...........

Not sure about dealerships but i work closely with a few craftsman shop and they always do a walk around of customers cars to make note of pre-existing damage.

I want to open up a discussion as to how we can prevent this further.

We as a community have rules in regards to vehicles like "always dispute your tickets", "always go through ICBC as a 3rd party even if the other party wants to settle privately", etc...

Do you think "ALWAYS, demand a walk around when putting your vehicle in someone else's possession" would work? I mean if the justice system isn't going to help us with matters like these we should do our due diligence as clients to prevent such a thing. Also we can spot out shit stealerships and share them on a sticky or something...

^^^ DON'T ALWAYD DISPUTE YOUR TICKET!!! If you get caught speeding, and you WERE speeding, then pay your ticket and live with the consequences of breaking the law.

**edit** sorry for off topic. A walk around is a great rule to live by though
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thats why i like bj autohaus, our parts advisor would always do a walk around when someone brought their car in. Dunno if they do it now as i havent worked there in a while but when i did they always did that :accepted:

GL with everything OP, and pls do let us know later on so we know to avoid it like the plague

same experience that i had, fortunately for me, i had a dashcam and i busted them for it.

http://www.revscene.net/forums/67132...ealership.html

hope things work out for you. keep us updated!

I had my car scratched by Lougheed Acura without any walk around. All I can do was, eat it up!
But Autowest BMW provide awesome service with walk arounds on my vehicle plus the loaner.

If they are willing to pay the deductible on a lie, then they know it was them.

They have contracts with body shops that can have it fixed for less than retail. Tell them to take it to their body shop, fix it and call it a day. You are worth a lifetime of service. Sometimes they need to be reminded of that.

If necessary, ask them how they think its going to go over when you tell ICBC about their hit and run plan for the damage.

"Think you'll get a phone call out of that?"

i dont blame them for not wanted to cover it if the tech did deny it because lets face it... how many people would get free body work done...

but thats only because the tech would have denied it, hopefully you can get it dealt with in a reasonable manner and invest in a dash cam, best thing you could do to keep your car safe.


i say this because i work in a dealership and i have seen our dealership at fault and also people trying to scam the dealership.

what dealership is it anyways, incase others have had the same issue.

how is it bullshit that they offer to pay the deductible and have ICBC fix it?

Post a picture of the damage, maybe it happened before you left home? Maybe it didn't.

If it was 'no suprise' that you came back to a fucked bumper, why did you go there in the first place? Do the oil change yourself, or take it to a Mr. Lube where you drive the car in yourself.

I completely agree that it is BS if the tech did infact damage the car and was trying to hide it, but everyone is so quick to jump to conclusions. The amount of times I've seen dealerships eat costs on damage just so they don't have to deal with the headache is ridiculous. Next time do a walk around with the service advisor.

^^ To me it's bullshit because I don't want a claim on my car because some asshat decided to fuck up my bumper and my fender.

It's nice that they are paying your deductible and getting my insurance company to cover their ass but I'd rather have the dealership pay out of their own pocket for all damages and actually take responsibility.

After this is fixed, please name the dealer and never go there again.

that is based on concluding that the dealer actually caused the damaged though.

From a dealer prospective: (Totally Hypothetical) Ladies car is bumped into late at night while she is asleep. The next morning she takes her car in for an oil change at the dealer without noticing the damage. Dealer does oil change and makes maybe $60? Lady comes back and flips out now noticing the damage. Dealer::rukidding:

So now what? Dealer is going to pay $1000 to replace a bumper/fender? No.

Lady keeps complaining so dealer finally says okay we'll cover the deductable of $300 or whatever just to shut you up.

Again, not saying this is the case, but there is no proof at this point.

i've seen more than enough customers complain that we caused damage on their vehicle when we noticed it during the walk around... some customers just don't know their car was damaged before bringing it in for service...

Yes I totally understand your point, there is absolutely no evidence that it happened at the dealership during the oil change which is really troublesome. Thank you everyone for all the support, the car is being brought in today to the body shop and hopefully the dealership will keep their word. Will update sometime in the mid of this week. This is the first time we've brought our car into this dealership and I just had the guttiest feeling something like this would happen. Still kicking my self in the behind for not making a record of the condition of the car before handing the keys over.

maybe it was parked on the lot and another customer backed into it and drove off.

Doesn't look like it. It was a long scrape across the corner bumper horizontally, plus the scratch looked like it was swept from one side to the other which probably means they side swiped the wall while trying to get into the shop. Plus, by the fender area there was deep paint damage.

To everyone reading this thread, I will post up the dealership name once this is resolved.
Hopefully this'll be the last straw that'll get my mom to finally use her dashcam again. So far I'm the only one in my family that actually uses the dashcam to save my own ass when shit happens. Been trying to convince the rest of my family but they just got too lazy (bringing the dash cam into the house to charge) and over confident of their driving to care to use a dashcam...

if it looks like damage from a wall, ICBC will not approve your hit and run claim. They will make it a single vehicle accident and your insurance rates will go up and you'll have a deductible to pay.

send a complaint to head office ? not sure if it will help, never done it before

wow. did not realize that happened to you. been taking one of my cars to kingsway for oil changes. not sure if i still want to take it there anymore.