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-   -   Google Nexus 5x & 6P (https://www.revscene.net/forums/705583-google-nexus-5x-6p.html)

TypeRNammer 08-26-2017 03:37 PM

Quote:

Originally Posted by SiRV (Post 8858404)
^ call google support, they will replace your device with a refurb for free
edit: yes, even out of warranty!

Thanks I'll give that a try!

Probably gonna get bounced to Huawei since my 6p was originally from Koodo and out of warranty.

Gh0stRider 08-27-2017 02:17 PM

It worked! They sending me a refurb 6P

Thanks SirV

TypeRNammer 08-27-2017 04:36 PM

Quote:

Originally Posted by Gh0stRider (Post 8858505)
It worked! They sending me a refurb 6P

Thanks SirV

Nope I'm shit out of luck since my phone was originally from Koodo.

Called Google and got forwarded to Huawei. Out of warranty battery replacement would cost $185:okay:

CRS 08-27-2017 08:41 PM

if y'all ordered the graphite, you're going to get sent a refurbed gold version.

I got a gold when my original was a graphite. Apparently the graphite is out of stock.

SiRV 08-27-2017 08:58 PM

I turned in my silver and getting a graphite back I think?

Gh0stRider 08-27-2017 09:11 PM

Yup, they sending me a graphite as well. Im sending my silver back.

Teriyaki 08-27-2017 10:22 PM

Guessing Telus users are out of luck here then as well... Sigh

SiRV 08-31-2017 06:46 PM

Anyone get their refurb yet?
I ordered August 23rd, but still hasn't shipped.. (via google)

Gh0stRider 08-31-2017 08:27 PM

Nope, still waiting. Ordered Aug 26th

Gh0stRider 09-04-2017 11:00 AM

Quote:

Originally Posted by SiRV (Post 8859307)
Anyone get their refurb yet?
I ordered August 23rd, but still hasn't shipped.. (via google)

What is your due to arrive date?

SiRV 09-04-2017 02:37 PM

Sept 5th... but according to my google store page, it still has yet to ship

SiRV 09-05-2017 08:12 AM

Just got off phone with Google support to look into my phone shipping, it should arrive today at the latest, but still has not shipped.

They put me on hold for 20 mins to investigate and now they realized they are completely out of Nexus 6Ps. They apologized and will be sending a pixel XL 32GB as the new replacement!

I tried asking to pay out of pocket for the 128GB (my Nexus was 64GB), but they declined saying it wasn't possible to do that..

Gh0stRider 09-05-2017 10:16 AM

Mines has an arrival date of today, I'll call tmw and see if i can get the same deal.

Gh0stRider 09-05-2017 11:07 AM

Hmm... I just got a shipping notice

I wonder what they are sending me.

SiRV 09-05-2017 08:28 PM

Quote:

Originally Posted by Gh0stRider (Post 8859887)
Hmm... I just got a shipping notice

I wonder what they are sending me.

Yeah... me too... I emailed back asking about my Pixel XL... no reply :okay:

BillyBishop 09-07-2017 03:47 PM

Had the bootloop issue with my 5X back in early August. I hung on to it for a while thinking I could fix it but couldn't. Usual run-around with LG USA saying without a US address they can't help. Google offered me a refurb replacement outside of my 1 year warranty. Took over 1 week for them to ship but it's finally on its way. Had a white 5X, they're sending me a black one.

Traum 09-07-2017 04:01 PM

Wifey's 5X just started occassionally going into a bootloop today. We've been trying to back up all the photos and videos when the phone gets out of the bootloop. If the bootloop continues to happen though, we'll go through Google and see if we can get a replacement unit -- refurb or not.

Overall, while I am impressed by the 5X performance, the same cannot be said about the reliability. My old man's 5X had a video card / chip problem a few months into the ownership, and Google made us jump through a LOT of hoops and bs before we were issued a replacement unit.

Traum 09-08-2017 12:06 AM

Quote:

Originally Posted by BillyBishop (Post 8860360)
Had the bootloop issue with my 5X back in early August. I hung on to it for a while thinking I could fix it but couldn't. Usual run-around with LG USA saying without a US address they can't help. Google offered me a refurb replacement outside of my 1 year warranty. Took over 1 week for them to ship but it's finally on its way. Had a white 5X, they're sending me a black one.

Hey Billy,

Gonna need some help here. The wifey's 5X has been hitting the bootloop issue hard nearly all day today, so it just isn't usable anymore. Would you please tell me how you are contacting Google? I just spent the last 1/2 hour trying to look up a phone number or email address, but the webpages just keep pointing me in circles:

https://support.google.com/store/tro...0585%2C6301518

Gh0stRider 09-08-2017 02:45 PM

Quote:

Originally Posted by SiRV (Post 8859985)
Yeah... me too... I emailed back asking about my Pixel XL... no reply :okay:

get yours yet? im still waiting, damn thing says item processed

SiRV 09-08-2017 07:45 PM

Still waiting as well :(

Gh0stRider 09-08-2017 09:54 PM

Quote:

Originally Posted by SiRV (Post 8860615)
Still waiting as well :(

mine just got to Richmond, should have it by Monday.

Coren 09-09-2017 04:58 PM

Quote:

Originally Posted by Traum (Post 8860448)
Hey Billy,

Gonna need some help here. The wifey's 5X has been hitting the bootloop issue hard nearly all day today, so it just isn't usable anymore. Would you please tell me how you are contacting Google? I just spent the last 1/2 hour trying to look up a phone number or email address, but the webpages just keep pointing me in circles:

https://support.google.com/store/tro...0585%2C6301518

go to store.google.com
signin
click the ? mark at top right and click phone. they will call you

Expresso 09-09-2017 10:10 PM

Pixel 32GB incoming as well.

First world problem, but I bought a G6 shortly before all of this lol.

Gh0stRider 09-11-2017 04:43 PM

Woohoo
https://s20.postimg.org/qrfgpfgpp/IM...911_173045.jpg

TypeRNammer 09-11-2017 07:33 PM

Quote:

Originally Posted by Gh0stRider (Post 8860955)

You're gonna like the phone :awwyea:


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