DK Customs Auto Body Bad Experience

[Suprarz666]

Originally Posted by Impreza

A proper bodyshop would have a painter that can mix their own paint and can tint down paint to what color they need. I have seen a few shop that goes to Lordco to mix their paint and wow, sometime I think lordco don't care what they mix. It was a night a day difference in color. I worked with a painter that I thought was very good at mixing paint and tinting color down to what he need to blend when painting, he was even able to mix color from scratch with out paint code. I think runs on paint will always happen, but not fixing the runs before a customer come pick it up is not professional, unless they don't see it. On big jobs sometime runs happen around corners that you don't see but on a little piece like a front lip should had been picked up right away.

Like everyone else said if you can't do it for that amount, why take in a job that you can't properly do. Don't half ass something, it will come back and bite you.

Most shops are not going to spend all the time/material to tint a colour for a job as cheap as this. They'll usually get the paint code, pull out the colour chips and see which one is the closest match. Some colour variances directly off the deck of chips are relatively good, some are not.

About the runs, yes they do happen. But it should not be to that degree, and he can't blame it on prep work for that either.

As for dust and debris in paintwork, it is bound to happen. It is extremely hard to get a job completely dustless. That's usually where wetsanding/polishing comes in. However, it comes down to price once again.

[Klondike]

Originally Posted by Suprarz666

As for dust and debris in paintwork, it is bound to happen. It is extremely hard to get a job completely dustless. That's usually where wetsanding/polishing comes in. However, it comes down to price once again.

Yes! Which is why it's super important to maintain your spray booth, use tack cloths and a dust-free refinishing spray suit to minimize the dust particles.

[gawesome]

[Soundy]

Originally Posted by bcrdukes

I think the biggest lesson here in this thread is this:

Stock is best. Don't mod your car.

You're obviously not a Jeep guy

[BoostedBB6]

Originally Posted by DKonnin

Follow DKCUSTOM5 on Instagram. See for yourself. From now on I will post pictures so close to the paint that you won't be able to miss a single dust spot.

Feel free for anyone to stop by for a coffee and watch me paint as well. You will see why I can't run my business for cheap customers.

God bless you all and may you all have a great weekend especially Ken. I hope you get your lip fixed.

It's not like I have customers from revscene anyways. I am happy for any publicity good or bad so thanks to everyone in this thread who thanked or hated I appreciate you all no sarcasm intended.

Cheers

Members: 70,859 and growing. 70,859 people who are here because of cars. 70,859 people who share reviews and experiences about car related items.

If you think that pissing off 70,859 car people will do nothing for your business you will soon find out that you are VERY wrong.
No one is going to waste there time to watch you paint when we have photos of the below acceptable hack job we are discussing here.

70,859 members dude....70,859.

[Inaii]

Originally Posted by BoostedBB6

Members: 70,859 and growing. 70,859 people who are here because of cars. 70,859 people who share reviews and experiences about car related items.

If you think that pissing off 70,859 car people will do nothing for your business you will soon find out that you are VERY wrong.
No one is going to waste there time to watch you paint when we have photos of the below acceptable hack job we are discussing here.

70,859 members dude....70,859.

Not to mention other clubs. I know I'll be letting the rotary community know about how he treats potential and current clients. And since I see he's already worked on an RX7, that will probably be the last one.

[DKonnin]

Originally Posted by BoostedBB6

Members: 70,859 and growing. 70,859 people who are here because of cars. 70,859 people who share reviews and experiences about car related items.

If you think that pissing off 70,859 car people will do nothing for your business you will soon find out that you are VERY wrong.
No one is going to waste there time to watch you paint when we have photos of the below acceptable hack job we are discussing here.

70,859 members dude....70,859.

You're 100% right but the fact that all these people are pissed off is not in my control. I have tons of happy customers and regulars and this lip goes bad for one customer and all 70k plus members have to bash my business?

The customer was not polite with me in any way and I need to post positive replies to him and not speak my mind?

I know a lot of the members in this forum and in the whole revscene in this city and I was probably driving tuned cars before half of you got your license so at least get to know me and don't just judge and post random shit so I keep replying and you guys can enjoy your Sundays.

I'm a human too. Why would I go out of my way to paint one lip so bad purposely to make everyone mad. Just get over it. I offered to paint it for him again and I told him to buy the paint. I don't mix paint for people I don't have the equipment to mix custom paint with my own hands. Maybe one day but I'm not a millionaire nor do I run a business for 20 years. I literally opened in July of last year. Ken could have posted a review and said he wants happy but he posted a essay and I have to defend myself. Maybe it was rude yes but I took the job and now this happened. I can't reverse time all I can do it is show what I can do and ask people not to judge my work for a lip. Everyone here has a job and if one time you fuck up am I supposed to start posting threads about you and your poor business and manners? No you fucked up, move on with your life don't let people discourage you for one Honda civic lip.

I'm not an ICBC shop I literally learn how to be better every single day. I never told Ken this lip was gonna make it in the fast and furious of how beautiful it's going to be. I just charged him for a quick spray and it didn't work out how it was supposed to. I didn't charge him 400 bucks. He was picky and thats that. I respect that. I didn't have the time for it to make it how he expected and I ADMIT that. I already told him to bring it again. And he is still welcome to and he can post new pics as close as he wants with all the same angles.

That's all I can do.

As for the people I never met or even heard of I can't argue with all of you. Words don't do anything especially for all you Internet warriors and when I go check your pages on Facebook they're all blocked and private because no one is open to a reply they can only dish things out and take their frustrations out from their personal lives.

So what does that leave me with? I can just show my future projects and improvements and past projects that came out amazing and that's all. I can't keep reading this thread and people giving their opinions. Go focus on yourself and good luck with whatever you do and I'll never bash you for serving a drink wrong or the fact you failed your exam last Tuesday. That's not me but I'll still believe that you can do better. I'm not a douche bag like people posting negative reviews on a start up business page.

Bring the lip or don't. You're not gonna waste money. And if you don't want to then don't and let it go.

There's no other way for me to prove anything to anyone and I don't have to regardless of who any of you are. If people choose not to come to my shop for a paint job that's fine I respect that and I hope you can find a great deal somewhere else and get a good result.

I can't be mad or upset you choose a different shop. There are thousands in the lower mainland. I've had ICBC shops ruin my quarter panels on both sides and these guys are in business for years. I never bash them on a thread. I give them a chance and they made my car 10/10 mint. Saved myself a headache and the reputation of their company for their mistake and the job was way bigger than a lip.

Anyways I don't use revscene forums I made this account to reply to all you fine ladies and gentlemen. You can't all be so close minded and sensitive about this situation that you think every job I do looks like that. It's impossible. If that was the case I wouldn't be had 400 plus customers until this date. If some are not happy it's part of it I understand it and I need to fix the issue. Me being rude or putting the customer down was out of frustration not because I personally hate the kid I don't even know his last name.

If Ken reads this feel free to bring a piece by the shop whatever it is and I'll do it free of charge and you can see how the result is when I take my time to do it. I don't mind because this became world war 3 in good old BC. And if you don't want to and you rather keep fighting then I can't help you or anyone else on here.


Cheers

[meme405]

Nothing else to be said here, this little excerpt of the post above says all you need to know:

Originally Posted by DKonnin

There are thousands in the lower mainland.

A quick search on here shows the few shops that many revsceners trust. Go to one of those, or go to this guy if you still feel like it after reading all this bullshit. What the fuck do I care.

[Timpo]

I just saw this thread for very first time and damn it's a gong show.

The business owners need to understand the power of internet + word of mouth.
It may feel unfair and stressful, but that's how it is in this technological world.

Even government agencies, police forces, etc. are feeling power of internet too.
Also citizens are losing privacies.

Lastly, thank god that ruined lip wasn't for GT-R.

[Mr.C]

Protip: When you come across as a dick, people will immediately assume you do shit work.

May or may not be true, but that's how the internet works, chief.

[kkttsang]

.

[Soundy]

Originally Posted by Timpo

I just saw this thread for very first time and damn it's a gong show.

The business owners need to understand the power of internet + word of mouth.
It may feel unfair and stressful, but that's how it is in this technological world.

Even government agencies, police forces, etc. are feeling power of internet too.
Also citizens are losing privacies.

Lastly, thank god that ruined lip wasn't for GT-R.

I can't believe I just Thanked a Timpo post.

[bluejays]

He's offered a repaint for free, tough lesson to learn but good on him for stepping up. At the end of the day everyone makes mistakes. +Respect

[SpeedStars]

Did timpo get hacked?

[kkttsang]

Originally Posted by bluejays

He's offered a repaint for free, tough lesson to learn but good on him for stepping up. At the end of the day everyone makes mistakes. +Respect

What about calling customer names and the way he talked about revscene?

[bluejays]

Originally Posted by kkttsang

What about calling customer names and the way he talked about revscene?

Don't get me wrong, I would never set foot in his shop. All I'm saying is that it looks like he learned his lesson, just giving him props for offering to repaint

[Super Dipper]

Time to hire a P.R. rep mr. DK, one that doesn't make the owner of said business look like a fool.

[fliptuner]

Originally Posted by bluejays

Don't get me wrong, I would never set foot in his shop. All I'm saying is that it looks like he learned his lesson, just giving him props for offering to repaint

It's one thing if he offered right off the bat but he's pretty much only doing it now as damage control.

OP, learn that you get what you pay for.

[DKonnin]

Originally Posted by fliptuner

It's one thing if he offered right off the bat but he's pretty much only doing it now as damage control.

OP, learn that you get what you pay for.

It was offered before this thread was ever made and customer denied it...

[fliptuner]

Originally Posted by DKonnin

It was offered before this thread was ever made and customer denied it...

Originally Posted by DKonnin

Then after you cried about the misfortunes in finish. I told you PLEASE GO GET THE RIGHT COLOR AND I WILL SHOOT IT FOR FREE.

Originally Posted by DKonnin

If Ken reads this feel free to bring a piece by the shop whatever it is and I'll do it free of charge and you can see how the result is when I take my time to do it. I don't mind because this became world war 3 in good old BC.

You first offered to shoot it for free IF HE SUPPLIED THE PAINT. Then you said you would do it free of charge (with no mention of him supplying the paint) AND admit you can do a better job if you actually take your time BECAUSE as you put it, "this became world war 3"

You shouldn't have even taken the job since:
1. it wasn't profitable
2. the "workmanship" is garbage

Forget about the cost, forget about the prep. If that part was prepped perfectly and the paint colour was prefect, it would still turn out looking like crap because of the way it was shot.

[DKonnin]

Originally Posted by fliptuner

You first offered to shoot it for free IF HE SUPPLIED THE PAINT. Then you said you would do it free of charge (with no mention of him supplying the paint) AND admit you can do a better job if you actually take your time BECAUSE as you put it, "this became world war 3"

You shouldn't have even taken the job since:
1. it wasn't profitable
2. the "workmanship" is garbage



Forget about the cost, forget about the prep. If that part was prepped perfectly and the paint colour was prefect, it would still turn out looking like crap because of the way it was shot.

At the time I told him get the paint because for the 9th time I don't mix paint and match it. I don't know what other language to put it in.

Now I will pay for paint but he needs to CHOOSE the RIGHT paint and right SHADE even if it takes both if us to enter the store and use 2 opinions on how close the match is. I hope that is clear for you.

If you need it explained again let me know.

This is the only job I'll do free because he deserves it. Other wise all you people are like hounds. I can't please and comfort everyone.

I care for my business that's why I'm even replying to strangers. If I didn't care I would just post some dirty pictures and laugh. So calm down and accept the situation at hand.

1. Mistake was made
2. Paint wasn't right
3. Job was rushed.
4. Free job is offered
5. Free job was offered before as well
6. Paint will be FREE ( no charge )
7. Anytime Ken agrees the job will be done.
8. No other options to prove quality to strangers.

[Timpo]

Originally Posted by DKonnin

It was offered before this thread was ever made and customer denied it...

I don't think anyone here is mad at you for making a mistake, nobody is perfect. We all make mistakes and people understand that.

It's quite clear that people were having problems with your attitude especially on your first post.

If you would've explained your side of story politely and professionally, and explained how you offered job re-do but customer declined, you would have had much less problem.
Quite frankly, many of your comments on this forum were uncalled for.

We know business owners are extremely busy + enormous operating/overhead cost, paying lease(commercial lease is super expensive), accountant, employees, equipment, amortization costs, hydro, etc...all add up.

98% of business in BC are small business, so we all know business owners and how frustrating it can be. Despite that, I believe your attitude on this forum was a bit over the top.

If you're a business owner, as you know, you must have a really thick skin. If you're planning on continuing your business, I can guarantee you that worse thing will happen. It's just a matter of time. That's why owning a small business is not for everybody, in fact, it isn't for most people. Especially if you have a family to support. Most people would rather be an employee with cushy benefits.

[Timpo]

Originally Posted by fliptuner

You shouldn't have even taken the job since:
1. it wasn't profitable
2. the "workmanship" is garbage

Actually, sometimes it might worth a whole to do a job at cost to make customer connection.

A lot of business owners do it through Groupon (which usually leads to total disaster) but sometimes, it does work, if done right.

[evlee]

[thebrownboy]

"and I was probably driving tuned cars before half of you got your license"

It was at this point that I lost any positivity/respect that I had towards the shop owner. It's not about the job or how you did but how you reacted that defined you as a person and business owner. Your first reply should have been that you would fix his lip free of charge and get it right, not trying to defend your position.

If a customer is dissatisfied and has proof as well as the potential of you losing many customers (I'm sure some out of the 70,000 would've come to you if you initially offered to fix it right away) then sometimes you just have to man up and be the bigger person. This is coming from a small business owner also.