Mr.HappySilp | 06-26-2020 01:21 PM | Quote:
Originally Posted by Euro7r
(Post 8991142)
How many of you guys were able to get their flights refunded back? I bought flights around December for May travel (to YYZ) and WestJet cancelled the flights due to Covid19. They issued a travel credit in April and stated original form of payment can be issued at a later date. Nothing has been advised since and I am considering to file a chargeback dispute on my creditcard since they are just holding our money. | Quote:
Originally Posted by CivicBlues
(Post 8991143)
No luck so far for me. I was going to Iceland in May and flight was cancelled so I requested a refund. Got a case number but after not hearing from them in over a month, I raised a chargeback dispute with my CC a week ago. After submitting evidence that a refund was offered, I still haven't heard back from the CC company either.
I also have $1000 worth of credits for other things, which are probably worth fuck all unless i get to travel and stay at the same exact places by next May. | Quote:
Originally Posted by quasi
(Post 8991146)
I had 9 flights booked between Air Canada and Delta I was only able to get credits.
Even if shit gets a little better and borders open for next year it's going to be expensive AF to fly because they'll be less flight available so if I were to use my credits I'm sure I'll have to pay the same or more on top of what I already paid due to increases in fairs. | Quote:
Originally Posted by sonick
(Post 8991147)
By default they were only offering a credit, but I was able to get my KLM/Air France flight to Europe scheduled for June fully refunded by calling in and requesting it. | I was able to get 4 of my tickets refunded back by Air Canada. Basically flight was cancel back in Feb (Flight was schedule for March) from Vancouver to Beijing and then back. Got an email form AC saying they cancel my flights due to schedule change. Called them and got 3 of the 4 flights refunded right away. One flight the lady on the phone said will take sometime because it was order through their old system. She give me a ref no and it around mid april I should see the refund.
Mid- April came and no refund for the last ticket. I called AC got through and the agent on the phone said I actually file a refund online and the ref number I got was useless. Not happy at all but I did what she suggested. I been also in contact with AC through email and online message TW/FB starting end of May because I still don't see the refund yet and all their response was I have to wait.
Finally around early June I got piss off with their answer and call my CC company and file a chargeback. The agent on the phone said she can't proceed with the chargeback without an invoice form AC saying they agree to the amount refunded and amount. I explain AC isn't going to provide me one since they ingoring me since April. She refuse to help so I ask to be transfer someone who can help. Got her sup on the phone and she was very understanding. We did a 3 way to AC (wait for almost 2 and half hour btw) got to an agent in AC explain everything. The AC agent said it will take at least another 2 to 3months for the refund to happen. He reasoning is that AC have lay off a lot of agents and so there is a lot of backlogs. I just lost it and start complaining that's no acceptable and told him if he isn't going to issue a refund today I am going to file a chargeback with my CC which I have their supervisor on the call with me now. Maybe that scare him coz he put us on hold and in a few mins I receive an email from AC with the refund invoice. He said everything is good and i should get the refund to my CC in a week.
I did get the refund back in about a week. Just make sure when you talk to your CC about a chargeback have everything with you (Emails, online message FB, TW etc etc and date and time you called). Don't let the CC company say no to a chargeback.
Is just unreasonable to wait for a credit for over 4 months and expect me to wait at least another 2 to 3 months when they could have refunded in a few days. I will try to avoid flying with AC from now on even if it means using Air China (even though I hate the people who fly with Air China). |