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03-15-2009, 08:51 PM
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#76 | | Diagonally parked in a parallel universe
Join Date: Nov 2001 Location: Victoria
Posts: 1,430
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I worked as a TSR for awhile. It was pretty good working there and the pay was decent for what you do. There's one thing I definitely don't miss and that is UFC nights.
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03-15-2009, 11:57 PM
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#77 | | 14 dolla balla aint got nothing on me!
Join Date: Apr 2003 Location: 604
Posts: 653
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Originally Posted by MikeyStyle  situational questions | Thanks.
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03-25-2009, 10:41 PM
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#78 | | Ready to be Man handled by RS!
Join Date: Jul 2006 Location: vancouver
Posts: 98
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how is provisions like at shaw?
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03-27-2009, 12:06 PM
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#79 | | Rs has made me the man i am today!
Join Date: Jan 2005 Location: Vancouver
Posts: 3,144
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| Quote:
Originally Posted by MikeyStyle situational questions | Can you give an example? Do they just ask questions to the group, and whoever has an answer just speaks up, or is a question directed to a person and they have to answer it?
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nns | |
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03-29-2009, 11:47 AM
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#80 | | RS controls my life!
Join Date: Jul 2005
Posts: 759
Thanked 780 Times in 194 Posts
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Originally Posted by nns Can you give an example? Do they just ask questions to the group, and whoever has an answer just speaks up, or is a question directed to a person and they have to answer it? | question:
customer calls in complaining that they've lost 1 hour of cable service due to a problem from shaw and is requesting to have a 30 day credit for the one missed show. you are unable to contact a supervisor to ask for permission. would you give the customer the 30 day credit? why/why not?
they'll either: - ask a question and go around the table
- wait to see who answers the question first by volunteering
- or just pick on people
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04-07-2009, 05:23 AM
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#81 | | My homepage has been set to RS
Join Date: Dec 2006 Location: somewhere in bc
Posts: 2,125
Thanked 825 Times in 330 Posts
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can shaw only monitor flagged sites? anyone here actually get away with browsing?
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04-07-2009, 08:49 AM
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#82 | | RS has made me the bitter person i am today!
Join Date: Apr 2002 Location: Coquitlam
Posts: 4,846
Thanked 722 Times in 275 Posts
Failed 86 Times in 38 Posts
| Quote:
Originally Posted by MikeyStyle question:
customer calls in complaining that they've lost 1 hour of cable service due to a problem from shaw and is requesting to have a 30 day credit for the one missed show. you are unable to contact a supervisor to ask for permission. would you give the customer the 30 day credit? why/why not?
they'll either: - ask a question and go around the table
- wait to see who answers the question first by volunteering
- or just pick on people
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good answer for this?
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04-13-2009, 01:42 PM
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#83 | | ..its so... big
Join Date: Jul 2006 Location: Vancouver
Posts: 451
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Originally Posted by iwantaskyline can shaw only monitor flagged sites? anyone here actually get away with browsing? | I would suggest you to stop browsing. They are fucking anal about it. If you are going to do it. At least sit where your back is facing the windows, so you're in the corner.  | |
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04-17-2009, 06:45 AM
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#84 | | RS has made me the bitter person i am today!
Join Date: Apr 2002 Location: Coquitlam
Posts: 4,846
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got me a group interview next monday for Tech support
anybody know what kinda questions I'd be asked?
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04-17-2009, 01:18 PM
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#85 | | RS controls my life!
Join Date: Jul 2005
Posts: 759
Thanked 780 Times in 194 Posts
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| Quote:
Originally Posted by iwantaskyline can shaw only monitor flagged sites? anyone here actually get away with browsing? | apparently they monitor every website you go to Quote:
Originally Posted by ImportPsycho good answer for this? | in my opinion, i would give the 30 day credit to keep the customer. there's no wrong/right answer, but it depends on how you say it out, haha Quote:
Originally Posted by ImportPsycho got me a group interview next monday for Tech support
anybody know what kinda questions I'd be asked? | i believe another question they asked was..
the saying that goes "the customer is always right". do you agree with it? why/why not?
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04-17-2009, 01:31 PM
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#86 | | Even when im right, revscene.net is still right!
Join Date: May 2002 Location: kelowna
Posts: 1,336
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in my interview for a tsr they asked me to explain how to draw this image to a customer. they give me a piece of paper with a box and some other objects. you had to explain clearly how to draw this as if you were doing it on the phone.
they will ask you different scenarios, what would you do if
1) customer is pissed off because they are waiting for 1hr
2) they demand a refund
3) they want to cancel
4) this is the 3rd time, fix it
they are gonna ask why do you want to work at shaw, what your've heard etc.
its an easy interview, usually an hour long or so. there is also a test to write, but i think you write that test before they even interview you. its just to see how much you know about pc's and macs.
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04-17-2009, 01:33 PM
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#87 | | Even when im right, revscene.net is still right!
Join Date: May 2002 Location: kelowna
Posts: 1,336
Thanked 3 Times in 2 Posts
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Originally Posted by iwantaskyline can shaw only monitor flagged sites? anyone here actually get away with browsing? | if you are talking about on the work computer at shaw... EVERYTHING is monitored, certain sites like facebook are blocked. i am sure there are ways around this, but its not worth losing a job over.
people are always watching, and people have been let go for excessive non work related browsing.
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04-17-2009, 08:24 PM
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#88 | | HELP ME PLS!!!
Join Date: Jan 2005 Location: Vancouver
Posts: 5,542
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How many hours are available for PT? same benefits as FT?
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04-20-2009, 11:15 AM
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#89 | | RS has made me the bitter person i am today!
Join Date: Apr 2002 Location: Coquitlam
Posts: 4,846
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I didnt' not like group interview at all
they did not have time to give everyone chance to answer questions, although everyone is saying pretty much the same thing...
I would've done better at 1 on 1
their call centre is luxury suite compare to chicken nest at NCO lol
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04-20-2009, 03:34 PM
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#90 | | Ready to be Man handled by RS!
Join Date: Jul 2006 Location: vancouver
Posts: 98
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how are they with being flexible with scheduling?
I got a call from them today. They asked me about my school schedule and said i'd have to figure that out. Does shaw have some parttime student schedule opportunities?
I wasnt told which position I was being questioned for...
any tips guys?
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05-13-2009, 11:59 PM
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#91 | | No Duplicate Accounts Allowed
Join Date: May 2004 Location: vancouver
Posts: 1,129
Thanked 7 Times in 7 Posts
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Originally Posted by ImportPsycho I didnt' not like group interview at all
they did not have time to give everyone chance to answer questions, although everyone is saying pretty much the same thing...
I would've done better at 1 on 1
their call centre is luxury suite compare to chicken nest at NCO lol | your english needs help if you want to get hired.
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05-14-2009, 12:01 AM
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#92 | | No Duplicate Accounts Allowed
Join Date: May 2004 Location: vancouver
Posts: 1,129
Thanked 7 Times in 7 Posts
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Originally Posted by ImportPsycho good answer for this? | you dont want to start with a 30 day credit right off the bat. you want to negotiate with the client. offer a free ppv. if thats not good enough, you offer a week, 2 weeks and then 30 days. giving in right off the bat is not good. you'll be looked at as the push over guy who will just give credits like candy.
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05-14-2009, 06:41 AM
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#93 | | Willing to sell a family member for a few minutes on RS
Join Date: Feb 2005 Location: Surrey
Posts: 12,760
Thanked 689 Times in 376 Posts
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Originally Posted by bui95 you dont want to start with a 30 day credit right off the bat. you want to negotiate with the client. offer a free ppv. if thats not good enough, you offer a week, 2 weeks and then 30 days. giving in right off the bat is not good. you'll be looked at as the push over guy who will just give credits like candy. | great answer, its all about negotiation. You have to remember that yes you do want to keep the customer but also think of the companies point of view as well.
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05-29-2009, 09:03 AM
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#94 | | I bringith the lowerballerith
Join Date: Jul 2004 Location: vancouver
Posts: 1,105
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is there decent looking girls that work there that are fun to be around with ?
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05-29-2009, 10:19 PM
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#95 | | My homepage has been set to RS
Join Date: Jan 2006 Location: vancouver
Posts: 2,444
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..............work is a place to date girls?
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06-03-2009, 09:57 PM
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#96 | | I bringith the lowerballerith
Join Date: Jul 2004 Location: vancouver
Posts: 1,105
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i take it as a no....?
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06-03-2009, 10:02 PM
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#97 | | My homepage has been set to RS
Join Date: Jan 2006 Location: vancouver
Posts: 2,444
Thanked 958 Times in 295 Posts
Failed 287 Times in 95 Posts
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if not dating girls
looking for ONS?
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06-03-2009, 11:16 PM
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#98 | | No Duplicate Accounts Allowed
Join Date: May 2004 Location: vancouver
Posts: 1,129
Thanked 7 Times in 7 Posts
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if you're looking at a place to work and meet chics, why dont you apply at a shoe store like aldo or a restaurant like joey's tomatoe.
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06-18-2009, 12:08 PM
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#99 | | Need my Daily Fix of RS
Join Date: Aug 2007 Location: SFU Burnaby
Posts: 284
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| Interview with Shaw on Thurs. June 25th
Hi all.
I have a job interview with Shaw for the TSR position next week Thurs. June 25th.
It's the group interview.
Any tips for me?
I'm doing some interview prep.
What should I wear? (I'm thinking black pants, white long sleeved shirt and tie.)
What type of things will I experience?
Would appreciate a reply from a recent interviewee of shaw.
Thanks.
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My addictions:
Watches and Audio Gear , Headphones
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06-18-2009, 02:32 PM
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#100 | | RS has made me the bitter person i am today!
Join Date: Apr 2002 Location: Coquitlam
Posts: 4,846
Thanked 722 Times in 275 Posts
Failed 86 Times in 38 Posts
| Quote:
Originally Posted by blazingazn Hi all.
I have a job interview with Shaw for the TSR position next week Thurs. June 25th.
It's the group interview.
Any tips for me?
I'm doing some interview prep.
What should I wear? (I'm thinking black pants, white long sleeved shirt and tie.)
What type of things will I experience?
Would appreciate a reply from a recent interviewee of shaw.
Thanks. | dont sweat it
no need to dress up
2nd one on one interview is more important
in group interview, they'll ask questions(posted in this thread) and everyone put their hands up and answer
few other questions,
-TSR advised customer to update audio driver to fix sound card problem and now computer doesn't boot after driver update, should he pay for repair?
-what Shaw need to do to stay competitive
-what you look for in a job(benfit, wage, opportunity to grow etc...)
after that tech test on computer
2nd internview is same as anyother CSR/TSR interviews
explaining various exp and situation you and in the past
GL, i failed after 2nd interview 
Last edited by ImportPsycho; 06-18-2009 at 02:38 PM.
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