Working for SHAW Cable

[blazingazn]

Thanks for the reply.
Sorry to hear you didn't make it past the 2nd.
Can't win them all I guess.

What is on the tech test on the computer?

Appreciate it.

Originally Posted by ImportPsycho

dont sweat it
no need to dress up
2nd one on one interview is more important
in group interview, they'll ask questions(posted in this thread) and everyone put their hands up and answer
few other questions,
-TSR advised customer to update audio driver to fix sound card problem and now computer doesn't boot after driver update, should he pay for repair?
-what Shaw need to do to stay competitive
-what you look for in a job(benfit, wage, opportunity to grow etc...)

after that tech test on computer

2nd internview is same as anyother CSR/TSR interviews
explaining various exp and situation you and in the past

GL, i failed after 2nd interview

[ImportPsycho]

Originally Posted by blazingazn

Thanks for the reply.
Sorry to hear you didn't make it past the 2nd.
Can't win them all I guess.

What is on the tech test on the computer?

Appreciate it.

just 20~30 questions on internet/os and TV in general
just off topy of my head, what is the name of default email program, browser in Vista and Mac
that does SPAM acronyms for?
what IP address do you get when there is no internet connection and or connected to router
do you need terminal(box) to watch PPV?
etc...

[blazingazn]

Sounds good.

I think I'll wear the shirt and tie, it's not too formal.

Originally Posted by ImportPsycho

just 20~30 questions on internet/os and TV in general
just off topy of my head, what is the name of default email program, browser in Vista and Mac
that does SPAM acronyms for?
what IP address do you get when there is no internet connection and or connected to router
do you need terminal(box) to watch PPV?
etc...

[bui95]

Originally Posted by ImportPsycho

no need to dress up

you failed right there! whether its the first or the last interview, you always dress up. you dont need a full 3-piece suit but dress pants, dress shoes, shirt and tie.

[blazingazn]

Originally Posted by bui95

you failed right there! whether its the first or the last interview, you always dress up. you dont need a full 3-piece suit but dress pants, dress shoes, shirt and tie.

That's my logic.

You should always look like you respect the people interviewing you.

[40ft e-Peen]

Shaw is not for me. I quit after 9 months.

[blazingazn]

Thanks for all the help folks.
My interview is 10am tommorrow.

Wish me luck!
Any last minute help / advice is greatly appreciated.

[blazingazn]

SHAW hasn't yet called me back.
I hate the waiting game

Is this a bad sign?

[MikeyStyle]

it's only been about 5 days so far.. did they give you a time frame of when they'll call you back?

[blazingazn]

Yeah they said 2-3 Weeks.
Just scared because someone one here told them right away.

Thanks again for your help guys, the questions you posted up here, they are exactly what was asked!
If anyone need help and tips on a shaw interview, post here I tell you what I can.

Am I right in assuming they don't interview more than 1 once a month?

[ImportPsycho]

Originally Posted by blazingazn

Yeah they said 2-3 Weeks.
Just scared because someone one here told them right away.

Thanks again for your help guys, the questions you posted up here, they are exactly what was asked!
If anyone need help and tips on a shaw interview, post here I tell you what I can.

Am I right in assuming they don't interview more than 1 once a month?

I didn't know they were hiring, I haven't seen job post since like april.
It took them maybe week and half to get back to me, via EMAIL

btw, if they are hiring again, would they interview someone who had interview before? I want to know if I should even bother applying again

blazingazn, if you get hired, just let us know when there is new opening

[40ft e-Peen]

When I was hired at Shaw, they contacted me the next day after my 1 on 1 interview.

[blazingazn]

Originally Posted by ImportPsycho

I didn't know they were hiring, I haven't seen job post since like april.
It took them maybe week and half to get back to me, via EMAIL

btw, if they are hiring again, would they interview someone who had interview before? I want to know if I should even bother applying again

blazingazn, if you get hired, just let us know when there is new opening

Just apply anyways.

Apparently they hire new folks every month or so.
Even if the job posting is old it's valid if online.

But if I do hear anything about new positions. I will definitely post it up.
You guys really helped me out here.

[blazingazn]

Originally Posted by MikeyStyle

it's only been about 5 days so far.. did they give you a time frame of when they'll call you back?

Couple hours after I posted they called me about my second interview, lol.

I'm doing it on July 10th, Friday.
Any tips on what to expect, and question examples?

Thanks again guys, I really appreciate all your help.
Cross your fingers for me.

[MikeyStyle]

it's similar to the group interview..

i just got asked more situational questions, past job experiences and also what i can provide to the company, etc.

[ImportPsycho]

Originally Posted by bui95

you failed right there! whether its the first or the last interview, you always dress up. you dont need a full 3-piece suit but dress pants, dress shoes, shirt and tie.

that's what I actually meant, not suit up as if this was interview for some manager position
I didn't mean you can show up in shorts and flip flaps lol

Originally Posted by blazingazn

Couple hours after I posted they called me about my second interview, lol.

I'm doing it on July 10th, Friday.
Any tips on what to expect, and question examples?

Thanks again guys, I really appreciate all your help.
Cross your fingers for me.

I thought you already had 2nd interview lol
They really did take long time, I got call for 2nd interview like hours after group interview
I can't remember all the questions but they are same as any other customer rep interviews
tell us when you had to do this or do that
where do you see yourself in the future
how many times have you been late/no show for work
one question I remember is give an example when I had to make a decision
or do something for customer, without supervisor's approval or out of company's policies

if you have worked at call centre before, they'll ask you about call time
shaw seems to take call time pretty seriously and to keep it as short as possible, appearently they have call review everyday or something

[blazingazn]

can someone explain call time.

i've worked at a call centre before but it was for safety info line so it wasn't very busy.

[MikeyStyle]

call times:

• att (average talk time): the amount of time you spent talking on a call

• awt (average work time): the amount of time you spent while finishing up the previous call and not ready to take the next call

• aht (average handle time): att + awt

i don't remember the exact details.. but you generally try to keep your aht under 11 minutes

[blazingazn]

Hey guys big day is tomorrow.

Any last minute tips?

[MikeyStyle]

just relax

answer their questions the best you can

if by chance you don't succeed, try and try again

[Keiichi]

they still hiring? just put in an application last thursday.

[MikeyStyle]

yeah, they're still hiring

[blazingazn]

Yep they hire every month I believe.

If they like your application you'll get a phone call from them within the next 2 weeks.

[Keiichi]

ahh ok,

i'm tryin to get in as a part timer. Hoping to get it soon as i am going to be attending school this september. I'd like to continue on while at school. Do they keep students?

[ImportPsycho]

Originally Posted by Keiichi

ahh ok,

i'm tryin to get in as a part timer. Hoping to get it soon as i am going to be attending school this september. I'd like to continue on while at school. Do they keep students?

they are not going to hier you if you are not committed 100%
Try Bellmobility or Rogers, I think they allow students to work