empIS, The tech support agent wont talk to you about usage because the people that would enforce it are another group.

This sounds like a trap :p

direct connect
D 58.84
U 3.27

wifi
D 38.59
U 3.42

Omg it's down again

anybody else's internet been really slow the past two weeks? pages take forever to load, downloading takes hours. Speed shows 9 ms ping 57.09 mbps. Every device in the household is affected. Any other company besides Telus that we can switch to? Tired of their bs and prices going up every few months or year.

Any one else dead in Killarney area?

Mines dead Killarney area

Thought I was the only one, shaw internet died since around 12am here in south van

I thought my Shaw had issues yesterday. The problem was the stupid Motorola modem/router combo unit. Worked fast with wired ethernet but stupid slow with wifi. I reset the power to it and it works normal again.

yeah internet was down 2 days ago same area
new to shaw, does this shit happen frequently?
comparing to telus it might go down may be once or twice a year but it's usually back online within minutes

They are phasing out all the Motorola modems which are DOCSIS 2.. if you have problems just take the modem ask for swap instead of a tech (much quicker).. I had that problem (needing to power cycle the modem every few hours) I just walked a few blocks down over the Shaw tower, get it swapped to a newer Cisco, problem solved. Apparently there will be another one to replace the Cisco in a month?

If you intend to use your own router function. (For me I rather manage my own internal network, especially I have a more than a few routers bridged to cover the townhouse).. tell them to bridge the modem before adding it to your account.

my exp the last few days:

speeds are complete horseshit after 1am...some times disconnects 5min+
i'm in east van

Anyone's modem just cycling the top 4 green lights? Internet has been out for 30 mins or so. Reset modem etc and still cycling. East van.

Yup, my internet has been down for at least an hour in south van

Called them. They said they don't know how long they down for. I need to Internet to do my assignment :(

^ on the same boat :(

Do I stay up until it comes back on or not..and the fact that it's an online course I can't even view anything.

It's back! Load up your pages before it decides to fail again, haha.

we are up

Switched from Shaw to Telus over 2 months ago, never looked back

ZERO drops of internet connection over the past 2 months, whereas with Shaw I would at least 1 dropped connection about ever day or 2 days

Internet has been down for the past 2 hours again - 2nd time in 3 nights. So glad I'm switching to Telus in 2 weeks

^ I haven't experience a drop all day, south van as well. =/

Anyone having slow internet for the past 30mins or so? Notice internet was super slow. Can't watch youtube or netflix. Speed test won't even start, ping test shows about 20 to 50% packet lose. Power cycle both modem and router still same thing so I went direct to PC same thing. This is around Burnaby central (near BCIT).

my internet has been shitting itself for the last 30 mins or so. :(

Mine has been as well, here in Kelowna, but only noticeably for games.

Shaw is down in Nanaimo including there own office and tech support because they are doing some upgrades.