Quote:
Originally Posted by kluk
(Post 7429984)
So last week while i was taking out the garbage i dropped my ipad2 onto a concrete floor in my garage and the glass screen cracked on the top left corner. At that point i pretty much just yelled "FUCK" and almost QQ'd. I called Apple right away and set up a genius appointment with one of the "geniuses" for the next day to see if apple could do anything in terms of replacing it and seeing how much it would cost to fix. I walk into the Pacific center Apple store and showed the guy my broken ipad2 and without asking me what happened he went to the back and got me a brand new one still in shrink wrap. Believe me I jizzed so hard my black ipad2 became white.
I got real lucky and thank you apple for your fantastic customer service once again! For those of you who are still deciding whether or not they should get a playbook vs ipad or mac vs pc, i strongly suggest you to reconsider. I'm pretty sure if you dropped your playbook that will be the end of it.
Apples' warranty/return policy are off the charts and for that i think it is worth buying apple products leaving the technical specs aside.
Apparently they also do replacements for iphones too. Not so sure about laptops cuz i forgot to ask.
I attached a picture of the broken ipad. Sorry for the shitty quality.. | Quote:
Originally Posted by Ch28
(Post 7430575)
They did that for my iPhone 4.
I'm not going to lie...I was extremely surprised and impressed at how pain free it was. You go to most stores and you basically have to battle them over it. With Apple it was in and out in 5 minutes. | I know at Staples, we have a really difficult time returning anything from Apple back to the vendor (Ingram Micro). They set return caps and will send back anything that's scratched, broken, etc. The profit margins for the retailers aren't what you'd expect ($8 margin on the 8GB iPod Touch at Staples, for example), so we'd have to sell a ton of them to make up for that 1 return that we would get stuck with.
I imagine since the Apple store likely gets them directly from Apple instead of through a vendor, it's a lot easier for them to make the customer happy without losing hundreds of dollars. Apple gives the customer a new one, refurbs and sells the old one for hundreds of dollars. Everyone wins. |