Yes, although your bargaining power is diminished. However, it's more of a matter of luck rather than "bargaining" power. Some CSR's enjoy giving freebies, some don't. You just need to call in every so often to see if you can luck out.

But its only a matter of time before your luck runs out and they audit your account for having too many credits

That's why you don't get greedy because you'll end up with less credits that you bargained for. Keep it under or equal to your base phone plan and it should be okay. I'm sitting @...$20 credits or 22, with a base plan of $25. I've had no troubles so far.

My plan, had about 6 months left in my 3 year contract:

350 Daytime Minutes
Unlimited Evenings and Weekends from 6pm
Unlimited Incoming
Unlimited Rogers to Rogers
1000 Canadian Long Distance Minutes
Unlimited Text Messages
Caller ID
Voicemail
Visual Voicemail
500 MB Data


$50 before SAF and taxes, comes out to be close to $65 a month.

^^^I based my package on yours.

350 Daytime Minutes
Unlimited Evenings and Weekends from 6pm
Unlimited Incoming
Unlimited Rogers to Rogers
100 Canadian Long Distance Minutes
CID/Voice/unlimited Txt

$20/month.
($30.74 including tax)

^ how many text?

My friend's dad has an iPhone plan with everything like early evenings/weekends, CID/voicemail, etc, including 6GB data for under 50 with SAF/911 and taxes in. Apparently he's been with Rogers since they came out, so his credits are probably stacked to the rim. But I don't know if he got the deal from working at the post office for the past 40 years..:haha:

did u get this plan through retentions?

Yeah its through retentions.

what did u say to them to get this deal? I already have an iphone and I'm locked for 3 years since Jan but I just wanna have a heads up when my contract is almost over so I know exactly what to say. I'd love to pay just over $30 a month for mty rate plan

"you just offered this plan to my friend, if you value my business, you'll give me the same deal"

Didn't think my old plan could get any better. I guess I was wrong.

700 Minutes Daytime
Unlimited Evening/Weekend Starting at 6pm
Unlimited Incoming
Unlimited Network Calling
Caller ID
2500 TXT
6GB Data Plan
Visual Voicemail

After all credits its $45 (and I don't have to pay SAF). Oh and I got a BB Bold for $149

What. The. Fuck.
What did you say?

Not calling you a liar, but it seems like you made that up. Its so unrealistic. If you did get that, then my bad and good for you. :)

Well I haven't gotten my first bill yet but my online profile has my updated plan...too bad it doesn't show the $ amounts for the credits I have.

http://img19.imageshack.us/img19/6113/87453133.jpg

Dude thats crazy haha. What did you say?

Called just now been with Rogers since 2000!

$54 tax in is the best offer for what I was looking for - haven't signed yet what do u guys think?

300 Anytime
100 LD minutes
CallId/VM/Unlimited Txt
500MB Data
SAF+TAX
Totals to $54.xx

Shyguy PM me your #, the lady said if I had a refere# they could look into how your plan was set up!?!

OH and it seems BB Bold for $99/3 years offer is gone!? WTF now it's $299.. is she bs-ing me?

OOOh I'd like to know too shyguy

I dunno if that's a good idea.. they might flag his account. But that is an INSANE deal. I called rogers today and they wouldn't give me much.

$29.95+tax

200 Weekday
Unlimited Evenings and weekends 6pm
Caller ID
Voicemail
Call Waiting
2500 Txt sent/unlimited receive
System Access Fee / 911

Iphone they wanted 249+35 admin fee

Overall I saved like $3-4 and gained VM and 2500txt I guess.

ShyGuy, what number did you call to get the Retention line? *61 and then say "cancel"?

How did you get them to give you the plan you ended up getting?

Any help would be appreciated.

It's best not to call them directly and go through the CSR first. But I believe it's *611 and then you say cancel. I always get transferred from a regular CSR as they can tell if you called in or transferred in so they'll react differently. But of course even after this it totally depends on the retention rep you get.

^Are you sure they can tell? Where did you hear that from?


I know for fact that they don't give a fuck.

I don't see how they can't tell.. if it's a transfer the CSR will let the Retention rep know a call is coming vs. a direct call from outside. That's what I read from Howardforums.. they have a long thread discussing retentions. But still a lot is dependant on the rep you get.

K update to my family plan status... 3rd guy in Customer Relations finally gave me something reasonable.

Been with Rogers since 2001
Been paying $120 for 2 ppl - 600 share mins, unlim/weekend/after6pm-callerID/VM on both - NO DATA and no new phones... pretty rough!

Here's the breakdown of the new retention plan - now separate accounts I figure I have more to leverage w/ next call-in vs family plan

1st Line
$25 Voice
250 + 100 bonus anytime mins
100 Long Distance
Unlim Rogers2Rogers
Call ID/VM/200SMS
SAF+911 $7.45 (darn no waive)
$25 500mb Data Plan

2nd Line
200 Anytime
Unlim 6pm/Weekend
Call ID/VM/200SMS
SAF + 911 $7.45 (darn no waive)
Didn't need data on this one
______________
Some credits here and there for combined $54 + tax
Oh and also BB Bold for $99 waived Activation Fee

Now I have to decide if I want to sell the BB Bold... its still worth about $500 brand new, no? That should be about another $10- off per month in dollar figures, not bad for two lines!

a really quick question... is customer relations the same department as customer retentions?
if not, what's customer retention's number?