CID and VM are included. no system access fee as well.

No, what they should have been doing is placing a firm pricing on where they want their customers to be in terms of costs. It's not like RFD is a new site, and it's not like people don't call to try and bargain. Part of the problem is that Retentions = cancellation. The idea of retentions is to keep customers who you would otherwise ordinarily lose; the problem is that there is no "loyalty" department exactly--in theory a loyalty department would call you up at the 3-5 year mark (once they've made a medium-sized mint off of you) and say "Hi, thanks for being such an awesome customer. You're on a contract right now and that's cool. We'd like to sign you up for another three years on the same contract for $15 less 'cause you're awesome and loyal".

Instead, they played the squeaky-wheel-gets-the-grease game, and ended up forgetting that when you work as a greasemonkey, you just get dirty and things keep slipping downwards farther and farther.




From a corporate perspective, Rogers is really not that healthy. They have no real potential for growth except when it comes to per-subscriber dollars. And that's where they seem to be focusing at the moment.

We can't entirely blame RFD/forums, but you can't deny that they are a big part of the problem. People are greedy, and without a doubt they will try to get good deals, or improve on their situation. However, it is with sites like RFD/HowardForums/RS that allowed for people to brag to the world the deals they recieved.

I would think before calling retentions became mainstream, consumers were happy with small bonuses such as free caller id or voicemail. However, with people pushing their luck, they were able to get more minutes, free texts, or various complimentary services. These deals were offered to those who may legitimately be thinking of switching to another provider. Social media has helped people spread the deals like a wildfire, and the other consumers merely took advantage of it by using empty threats.

People were able to see that they could obtain a lot more, and lost the simple satisfaction they previously had.

On the flipside, you could argue that businesses were/are taking advantage of this monopoly, and the consumers lose regardless.

true true

:fuckyea:

To be fair, Canadians get ripped off the most for the price of plans we pay compared to the rest of the world.

I wouldnt call people greedy for wanting the best bang for their buck. Alot of people dont want to be spending $80/month for a cellphone. Sure they could go elsewhere and pay less or downgrade their plan, but that would mean less "reliability" on another provider or loss of minutes/basic features etc. Its the idiots that have sick plans that always want more even when they dont need it. THOSE are the greedy ones.

Its how the market works for anything regardless. Most consumers will shop around for the best price. Why would you stick with one provider and pay $80/month when you can go next door and pay $55 for the same thing? People will ALWAYS be on the lookout for better deals. Money doesnt grow on trees.

You could use the consumers lose regardless here, because imo its also true, no matter what kind of deal you get, the majority of Canadians get ripped off compared to the global market.

I don't think anyone's denying that. What is annoying people is
A) the inequality that people used to get--someone who was a customer for 5 years and got a bad representative couldn't get a deal, yet someone who was a customer for 4 months could have scored a sweet one.
B) those people who were in contracts but didn't want to get 'notes' on their account (and/or didn't know how to negotiate) and were waiting for their contracts to expire to negotiate something more reasonable, and now are fucked because Rogers has suddenly decided to tighten their belt
C) the people who previously had really nice retentions deals either because they negotiated well or because they were loyal customers are no longer able to get decent deals, and are looking at (often) an increase in cost with a decrease in services offered.



As a random sidenote, one thing I don't understand is Rogers' "each number is a completely different case, we can't discuss more than one number at a time". If I were a parent, trying to negotiate a separate line for my children and a family-plan is not an option (because I don't want to give up my retentions plan) I don't understand why they wouldn't be willing to extend something like that to customers. Yes, it is another number, but the person paying the bill is the same, which means it's the same customer. If you let one person move on, it becomes more difficult to retain that customer in the future again.

I guess I don't always understand corporate logic.

I remember years ago that Telus actually would call me up and offer me perks for being a "valued" client or some reductions in price/freebies for some period of time. Now from what I see, most companies basically turn a blind eye to offering any perks to their clients/customers unless they request it which forces people to call in to see what they can get.

Times have changed from 10/15 years ago. People now talk to each other and have internet to compare plans/services/cost. I think both sides (consumers and businesses) are to blame.

I probably would never have got my deal on my plan without referring to online forums and if I never viewed those forums....I probably would be paying double but wouldn't even think twice about it because I would have no clue as to what others. I'd probably be satisfied paying for what I had before without knowledge of what is out there.

Its like anything in life....Moderation is the key.......too much abusing of the system.......now it messed it up for everyone.

It's also up to retentions to wise up and filter who they should reward and who they shouldn't. I've been with Rogers since 1999 and my dad since the mid 90s. That helps.

Odd. Retentions actually called me last time and offered me a deal. But yeah I've been with them since Rogers Cantel days so maybe that accounts for something. Who knows. I'll see what happens when it comes time to renew in April.

Sorry to ask if it's already been posted, but what is the retention number?

Thanks

You can google it easy enough, but the problem is that Retentions will see whether you called directly or were referred through their call centre.

They don't have one anymore.

I agree with this, and it has become more of a game than anything. :yuno:

I'm going to call them tomorrow. Thig is, the service network is really bad. I had some dropped calls and I have 6 hv if data for the reason that I don't need to log into wifi all the time and paying $68 a month. However after I add it plus the fact that the representative told me I new to renew my contract I foud out the 3G fronrigers is only mediocre. I get dropped calls, right now I only have 3 bars at home and the data sometimes literally shuts down or fluctuates rapidly. I rarely ever get full bars of service and I know it's not my 4's probl because I went to the apple store to get it checked out and it's fine. Like really I expect better service and network. If not then why not use bell which probably still works just as equally as rogers minus the deception of Rogers being the best network. Hell that's why I'm still with them in this modern day and age cuz I don't want to switch around and I thought they're network us reliable. Apparently not.

Excuse mobile typing
Posted via RS Mobile

How much time do you guys have left on your contract before you guys call retentions usually?

I tried again today for kicks, since i had a 2 hour break between my classes.

And interestingly, I got it.

56.35+tax for:

200 + 100 bonus daytime
unlim after 6 + weekends
unlim msg to Canada
MY10
Caller ID
1GB data

Which is more than enough for me! Even includes unlim data for the first 3 months.

Still a little pricey though =\, but i'll stop bugging them for now.

^ Call back in 3 months when your unlimited data offer expires. :p

I just ported out to Koodo today. 28 months left on contract, didn't feel like spending $76/mo for the next 14 months, then $109/mo for 14 months on contract.

No more contracts for me, methinks. I'd rather buy my phone outright or via tab and just have flexibility in the future. A shame since I had no aversion to staying with Rogers, but just wanted a little more flexibility in my plan with them. Not to mention credits that ran the length of the contract instead of ending 22 months in.

Thats not bad already. Even though its 56, all that stuff for 50ish is pretty good

6 months or less

It also makes sense because you are eligible for a hardware upgrade after 30 months. So you can renew your contract and get a new phone while your at it.

:thumbsup:

my friend told me today about his success during the summer
after being 1 year into his 3 year contract, he switched from rogers to fido for only $100. he signed onto another 3 yrs at fido and got a the 9800 for $149. he said the rogers rep said anyone 1 year into their contract can switch between fido and rogers for only $100 no matter how many months left on their contract
Is this actually possible? Cuz if it is, brb switching to fido. pick up a phone. 1 yr later switch back to rogers pick up a phone..

They're the same company.

They're not the same, Rogers OWNS fido, but Fido still operates independently... If that makes sense.