Contract for my line isn't due till Aug 2013 and for some reason when I HUP'd Aug 2010 the credits that were supposed to be renewed actually weren't. So now my 20$ in monthly credits expire end of this month and I'm stuck with a 70$ bill for the next year and a half. Just phoned the number listed above and she says theres nothing she can do. Cancellation is $425. If say I did switch to Mobilicity for their 25$ plan, thats around 45$ in savings a month. So it'd take 10 months to break even before I start saving. Goddamn.

Why the hell is it $425? Isn't it $20/mo to a max of $400?

Im not too sure either but maybe more cause of Data as well?

Rogers screwing over existing customers seems to be the most recent trend.

Yep! On Sunday I was downtown with my gf and we walked into a virgin mobile store because my curiosity for their plans got the best of me.

Anyway, started chatting with the guy there and he said every other person that walks into the store is an existing rogers customer looking to jump ship.

One of my buddies is looking at other options as well and he said Bell offered him the plan he has now (not sure of specifics) plus more for less than he's paying now, AND they'll cover his cancellation fee.

Rogers better watch out. I dont think their "we only cater to the high end customer" attitude will be doing them much good.
They're losing tons of business

Im willing to jump ship to bell if they cover my cancellation fees. Any idea which bell store your buddy spoke with?

^yeah I'm interested too haha

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I think ECF only applies for data within the first 12 months, but I'd check with your rep just to be sure.

Me 3. I think this is quite a good way to steal customers by paying their cancellation fees and signing up with another provider instead.

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^ I see you're also on the Rogers Retention Thread on RFD. With my holiday plans coming up I'm refreshing these pages 24/7 before I leave too haha.

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I think to them, the people that arent "happy" are the customers they DONT want. Those are the customers that are being lied to and having their credits removed without notice. I'll bet those are also the customers that made Rogers so popular in the first place.

Honestly I'd love to see Rogers lose all of their business and go under just for being pricks. IMO you just dont treat customers that way.

This is just my opinion, I'm sure someone will come along and argue that we did this to ourselves blah blah, but in the end, the customers are the ones that keep the businesses alive.

Don't actually give 30 days notice. If you want to port, this puts a hold on the account and you won't actually be able to port out. Porting out gives the automatic 30 day/cancellation, so that's your best bet if you're looking to keep your number/port out.

now robbers offered to credit my system access fee but just for a year. i am pretty sure when my contract ends they wont renew anything. i doubt mobilicity will be offering the same plans a year down the road. im just gonna switch.

u sure about this?

^Retentions rep told me today that I shouldnt cancel the plan right away or else my number would be done. He said if I was actually going to cancel, just sign up with another provider and it automatically terminates your Rogers contract.

that is perfect. before i leave rogers can i remove data to lower my additional 30 day cost or do they need 30 days to remove data as well?

I heard that 30 days of services is bs.

Do not pay Rogers/Fido's 30 days of services when porting a number - RedFlagDeals.com Forums

When I ported to Wind, I was actually only charged until the end of that billing cycle (which was less than 30 days). I didn't really care. If I'd gotten a credit it'd've been for about $20. Porting was worth more than $20; I save a lot now that I'm not with Rogers anymore.


I have no idea what's with these guys these days. It's insane.

Man, I still have almost a full contract to go for data and voice plan has 2 more years to go. Its going to be at leasst $400+ to cancel. I hear they rogers reps don't get paid a lot for the shit they deal with everyday so maybe that's another factor why the reps are getting stricter and not caring much about customer service anymore.

^imagine an eight hour shift of people threatening to cancel if you don't give them a deal. I would think after every pissed off customer reams them out, the chances of the next person getting a deal decreases.

Every time I call I try to respectful and polite, the attitude you give the rep will either make it or break it when it comes to getting a deal.

thats very interesting, I was actually considering Bell for my next provider,

did you buddy go into a bell store and they covered the cancellation fee? or did he call their call center up?

my cancellation fee is only 160 bucks, Im thinking maybe I should see if they will cover my fee as well

semi true but total bs in a way also. if they don't like their jobs they can look elsewhere for a better one. that being said it seems like someone up top is cracking the whip and saying no more credits etc... forget customers leaving, they are taking away what current customers already have!

rogers will learn the hard way.

Yeah I agree, its a job and something they get paid to do.

Regardless of how shitty their day is, they have an obligation to provide service to those who pay for it.

With customers unhappy and dropping left and right, maybe their customer satisfaction strategies will change.