Is it just me or is Rogers waiving hup fees completely lately?

I've called in for a few friends on both Rogers and Fido. One friend, 11 months into term with $350 euf even. Another buddy had two lines and they gave both $200 buyout credits per line AND $50 bill credit per line.

http://i.imgur.com/VtvzWSo.png

real cost of rogers service?

^ Holy shit.

Hmm.....I think I'm paying too much.

Spoke to a lady in retentions about my other number going over minutes hoping for free incoming or my5 at most. Right off the bat she offers me a $70 plan from the website for $55+tax

- unlimited canada LD for 1 yr (this is a current promo that ends in a few days. LD calls count as local minutes)
- unlimited local calling
- unlimited text/pictures/etc
- 1 GB data
- CID/VM

plus I also got 6 gig for $20 for my plan. :fullofwin:

Maybe this is old news but it's tres dope that now you can switch plans without having to resign your contract. http://www.rogers.com/web/content/freedom-advantage

so i recently changed my plan to another plan which was better and cheaper by a few bucks, and as i was changing it at the rogers store inside cystal mall, they guy told me that the new plan will have whatever my value pack has and that i should call in with *611 and cancel my value pack which i did. He then told me that it would take 20-25 days withc my next bill cycle starts before my new plan would take action. But he didnt tell me that my texting plan would be inactivated and now rogers billed me with 280$ for all my texting....

And this is why you always check the fine print.

Well there's your problem right there...

:troll:

Try calling up Rogers and explaining the situation. They may be able to waive at least part of that portion of the bill.

Holy.... called rogers and got a super great deal

For $45.....

- Unlimited Canada Wide
- Unlimited Sent & Received
Messages Text, IM, Picture &
Video
- 2500 Call Forwarding Mins
- Conference Calling
- Call Waiting
- LTE-READY 1GB Shared Data
Plan
*iPhone Value Pk w/US&Intl
Text
- Call Display with Name Display
- Visual Voicemail
-Unlimited Sent & Received US
& International Text Messages

That is why everytime I call in to make changes to my plans I always ask the rep for their full names(first and last) and their rep ID. That way if anything goes wrong you have your case back up. Espeically at rogers when I cancel 2 guys at two different times told me the wrong thing cancellation fee and there are no records at all.

when did you get this plan? did you have to renew?
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Yesterday.... no renewal needed :)

what did you say to get a deal like that?? thats the kind of plan i need

god fucking damnit.

retentions changed their direct phone number. ARGGGGG

so i called rogers back after a month now, when they are suppose to call me back within that month. i got them to wavied my 200$ from texting and got 10$ off my normal plan for a year. i also told them that fido was offering a 50$ data plan and plus a new phone but they told me that they dont do price match.. i really wanted a new phone but i was already happy that they fixed my situation. I was just disappointed that the first guy offer me 50$ off my bill untilthey switch me over again to another representative and she said she will take off half my bill. But after putting me on hold again she offered me 50$ again! lol what kind of customer service is this.. You have to talk to them with anger to get what you want.

source for avatar picture? :badpokerface:

It's from a GQ article with Michael Fassbender.

With the times that I called retentions, got their full names, ID and Interaction number. If they didn't f'kin type in their notes, they try to get away with it.

That has pissed me off so much with Rogers.

Well I called in today to see what Rogers could do with renewing my expiring credits on one of the lines. As currently I have (for the voice portion) 300 min, ultd incoming calls, evenings (6pm) and weekends, 100 cdn ld, caller id, vm and 2500 text (the old $10 VP) for about $14 after taxes (GRRF waived, no expiry). My personal line just has the $30 6GB LTE tacked on.

So what the guy just flat out did was renew the $10 MFD (all lines) but not the other one that I have on account (double checked on Rogers to make sure that he did). So once the other discount falls off, it'll just be the standard $17.50 for the above without incoming calls which is fine. So considering how Rogers used to handle MFDs on the old $17.50 retention plans which was generally, NO MORE CREDITS, I think today went good.

BTW got the HTC One X for the voice only line for $0 on a 2 year, EHUP and Admin Fee waived.

Going to get the HTC One (new one) or perhaps a different device like the Xperia ZL (I want the Z but its not available :() for myself later in the week, EHUP and Admin Fee also waived (according to the rep).

Rogers to launch customer loyalty program this year | CTV News

Thoughts?

rogers spooked with wind/mobi now having iphone compatibility?

Hopefully it will come in a form where tenure = discounts, more tenure = more discount kind of thing. This way, the discounts are more transparent and you know what you are getting. Not like now where you get credits depending on your tenure, the rep's mood, and how the stars are aligned in the cosmos.

Yea I kinda agree with this CS move because their's is pretty much shit. Long story short IMO they got cocky with their reputation over the years, at the same time competitors are becoming more and more on the same level as Rogers and people just jumped ship after finding a better deal.

I was really considering Fido. Reason is I'm Rogers and I have no Rogers dollars, paying more than what Fido has, but on the same network, just different brand name. Why not jump to Fido and get some Fido dollars at least for the same service I'm paying for and possibly even better CS.

When will we know what type loyalty program they're gonna roll out? Q3? Q4?

i jumped to Fido because of Fido dollars and 2 year contracts. 1 year is a big difference. imo.
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