So when I upgrade to the 5 they had that instant $50 off promo thing but it was that mail in card type thing I filled out at the Rogers store?

So I filled it out and the rep said "he will take care of it" now I got my bill with my HUP fee's etc and the $50 is not there? Is this Somthing I can talk to Retentions about and have it auto waived or did it rely on buddy sending it in for me and its applied when they get it? Cause that was like a month ago
Posted via RS Mobile

That $50 credit shows up in your first or second bill after your upgrade. So you should wait at least you get your second bill. If you still havent gotten it, call in and bitch at them. I have gotten it on my second bill before.

Mailing it takings 6-8 weeks but doing it online is instant and will show up on the next inv. Log into Rogers.com and click on "Get my phone rebate." Under products and services IIRC
Posted via RS Mobile

Surprise! Those bastards. CCTS may be able to help you. When I went through this nightmare with Bell recently I filed a complaint through CCTS on Bell and Bell backed down and it went in my favor.

My buddy has spoken to retentions 3X already and they are not even willing to renew his plan b/c they say he has too many credits.

I recently ported to Fido, Rogers told me it will only cost me $100 for cancellation. I'm thinking this is going to happen to me too. I do have a note written on my account though. Unless they magically make that note disappear.

Remember this folks? I change my tactics before doing the complain. I call them back again and got this on my first line (the rep was sick and she needs to go home she will call me back to repkg the rest of my line :fullofwin:).

She gave me this.

$60/MO

- 1000min US/CA
- Call Display/Visual VM/Ringbacks
- 6gb LTE
- my10 Canada
- Unlimited Calling From 5pm + Weekends
- Unlimited Text World Wide

What do you think guys?

http://www.reactiongifs.com/wp-conte...2/03/8DHuA.gif
Tears of joy!!! I'll keep everyone posted for the rest of the deal.... btw I found out that there are 2 levels of retention

^ How did you know theirs two levels of retention?

damn that's a sexy plan..
I pay 61.50 taxes in for this plan i just made today

1000 mins
unlimited local calling (incoming and outgoing)
1 gig data
unlimited text,picture,video messaging
call display, voice mail

+ she waived the $150 early activiation fee for me

Then the lady proceeded to tell me I could go into a store and grab a iphone 5.. didn't tell me anything about the reserve system. I called 15 stores and had no luck until the 16th store finally had one white 32 gig in stock, success!

Damn... I'm on the 6GB super plan with the iPhone value pack. They won't budge for anything cheaper.

I've tried negotiating with retentions to waive my early upgrade fee, but no go... and they said if I renew my contract, they won't be able to let me keep my credits... here's my plan, what do you guys think?

200 Wkday & Unlimited Eve/Wknd 17.50
Savings: Data Discount -5.00
iPhone Value Pack w/Cdn Text* 16.79
Unlimited Incoming Calls 10.00
Savings: Incoming Calling Option -10.00
100 Bonus Minutes 0.00
HCZ Emergency Address Update 0.00
6GB Data Service Plan 30.00
Tethering Access 0.00
6pm Early Evening Calling 7.00
Savings: Early Evening Option -7.00
Gov't Regulatory Recovery Fee 2.13
Call Forwarding/Call Transfer 3.00
Savings: Call Forwarding/ Call Transfer -3.00
Total: $61.42 + HST = $68.79

I never go over my minutes due to free incoming... I missed the 50% off the Iphone Value Pack deal, which is the only other discount I could hope for...

here's the breakdown of my usage....

Voice 6pm Early Evening Calling 327:00 Min:Sec
Voice 200 Weekday Minutes 163:00 Min:Sec
Voice 100 Bonus Minutes 100:00 Min:Sec
Voice Unlimited Incoming Calls 782:00 Min:Sec
Data Data Usage - Included 3.95 G B
Text Msg Canada & Roaming - Received 351 Msgs
Text Msg Within Canada - Included - Sent 397 Msgs
MMS Picture & Video Msgs - Incl - Sent 13 Msgs

barely use the texting anymore due to iMessage

Ok, Rogers plan of cutting all credits out and wearing us down with high dollar plans seems to work... I see tears of joy for $60 plans that three years ago we were laughing at.
I just was just offered
2000 min shared local ( 2 lines)
free value pack
100 min ld
6 gig each plan
unlimited text/cid/vm
54.50 before tax. each line

pull the trigger???

pull hard

I'd take it. Pretty good plan, 1000 mins + 6gb's, under $55.

thats a pretty gd plan.
Posted via RS Mobile

got a call from Rogers "Renewal" department this morning, offering me a free upgrade with no upgrade fee/activation fee/etc if I sign for another 3 yrs... Funny thing is I just bought the Iphone 5 last night for cash outright, so I said no... She then offered me 100 Bonus minutes... I said I already have 100 bonus minutes on my plan, so she gave me another 100 lol... silly Rogers

I got that exact same call a couple weeks ago. They gave me 100 bonus minutes also which I will never end up using.
Posted via RS Mobile

About 30-40% of people do not claim this rebate. That is they don't offer instant rebates.

Talked to my buddy again and he keeps being told by retentions that they can not give any credits for renewals so they won't even let him resign on the same plan.

thats what they told me, but when i was about 40 days before contract was up, I called and told them i was switching to wind, they gave me all the credits and literally want to keep me by giving me same plan......

I'll let my buddy know about this

Just curious, how long after your cancellation date did you receive this bill?

My buddy called back last night and managed to get the same plane had before for $55 plus tax.
Unlimited local calling
Voice mail pack
Unlimited/2500 texts
6 gigs data
200 LD within Canada

Samsung SIII for $90

^Thats very good. How about Caller ID for your buddy?

I got 8 months left. Called for Note II and they said $229 waived admin fee (I thought bs but thanks anyways). Then asked for a better plan and they said it's already good. Idk how to tell them that it's not good enough cuz I know they can do better. Also renew contract or not is also an issue. First world problems.....

Damn spoke to KIM in relations and she wouldn't budge whatsoever...the way she was trying to talk to me was almost belittling. "Sir, like I told you, this rate is not a rate we normally offer guests, this is something I shouldn't even be telling you, but based on your history, I am going above and beyond to provide you this deal"

6GB Data
200Min
Evening/Weekend @6pm
Canada Wide MY10
Voicemail/CD
Unlimited text/pictures and video msgs

$67 + tax

Called in around 9am...when is a good time to call back and try again? what are the chances of me getting the same girl again?
She said she will be noting this on my file as how she offered me the plan and I did not accept it.

also tried to see if she could help me with the HUP to Note2, last upgrade was Sept 2010.
she said $143 EUF, she can't do anything about that for me...WOW!