Originally Posted by tomatogunk (Post 8112882)

I've been using the following steps and have gotten pretty good results so far.

Call rogers and let them know that you're looking into cancelling your plan and inquiring about the cancellation fee. At this point they would ask you why. You will let them know that you found a really good plan to takeover which will save you some money.
They will usually transfer you to customer service at this point.
Customer service will be asking where you found the plan and what the plan is (they will try to match it). Just make up a plan with features and price to that of your liking. Don't be too greedy and add in a bunch of features at a really cheap price, no one is going to believe that. Be reasonable. Make sure that the "new plan" will be providing you value and monthly savings. And if you're looking to get a phone, let them know that the new plan will come with a free/discounted phone too.
At this point, they would be trying to match the plan and try to get you to "stay." This will be your chance to bargain and to get a good deal out of this. Good luck

In case you're wondering here is my plan:
150 daytime minutes
6 pm evenings/weekends
unlimited text messages
voicemail
caller id
6gb data

$45 taxes included.
I have credits to my bill for a total of $35. When the credits expire, I would just have to call in and have them renew it until the end of my term. I also have 50% off of the early upgrade fee ($100 - 50%)

Originally Posted by Cassijon (Post 8115244)

was able to upgrade my moms line to an iphone 5 2 weeks ago with a $143 early hardware upgrade fee waived and a 16gb iphone 5 for $179.

saw today that the iphone 5 is on for $79.99 with a 3 yr activation, so called retentions directly and asked if they could credit my mom $100 since it was only 2 weeks ago that we got the upgrade and they obliged.

im happy :)

Originally Posted by accordpoop (Post 8115639)

Broke my iPhone4s a couple of weeks ago, which makes it exactly 24 months left on my contract. Called robbers to see my options. The rep was a total beatch and I was pissed. I've been with Rogers for over 12 years!!!

I called a couple of days later to pay the $500 to cancell my phone. It was a matter of pride now. This rep was wayyyy nicer. Offered me $150 for an early upgrade fee instead of $300 and $50 credit for my new phone. I told him I'll consider it.

Called again a few days later to ask if thats the best they can do. After being on hold for 10mins she came back and offered to waive the $150 early upgrade fee and $35 the activation fee. Plus the $50 credit for a new phone. Also she matched the fido plan wit 2g data unlimited calling, blah blah blah for $57. I was extremely pleased and got a new Rogers samsung s3 a few hours later for $0. :fullofwin:

Originally Posted by Mr.JDM (Post 8116427)

just got off the phone negotiated a plan for a friend
- unlimited local calls
- voice and caller id
- txt message
- 3gb data.

got them to match iphone5 deal at futureshop for $0


for me and my wife note 2 we got last week, we paid $99 each for the phone. called again mentioned about the futureshop $0 for note 2. she matched it at $49.99 with $50 samsung rebate. so it works out to be free!

Originally Posted by accordpoop (Post 8115639)

Broke my iPhone4s a couple of weeks ago, which makes it exactly 24 months left on my contract. Called robbers to see my options. The rep was a total beatch and I was pissed. I've been with Rogers for over 12 years!!!

I called a couple of days later to pay the $500 to cancell my phone. It was a matter of pride now. This rep was wayyyy nicer. Offered me $150 for an early upgrade fee instead of $300 and $50 credit for my new phone. I told him I'll consider it.

Called again a few days later to ask if thats the best they can do. After being on hold for 10mins she came back and offered to waive the $150 early upgrade fee and $35 the activation fee. Plus the $50 credit for a new phone. Also she matched the fido plan wit 2g data unlimited calling, blah blah blah for $57. I was extremely pleased and got a new Rogers samsung s3 a few hours later for $0. :fullofwin:

Originally Posted by AstulzerRZD (Post 8113012)

Used this method:
Retentions said that plan was rather :suspicious:
however, I did get offered for $50
-1gb LTE data
-unlimited local calling
-unlimited texting
-voicemail
-caller id

As well, I banked in on a promo that they were doing and scored a Nokia Lumia 920 for $4.88 with 100 dollar shopping channel gift card

Originally Posted by rizo (Post 8117292)

Just got off the phone with rogers.

Unlimited Canada Wide Calling
Unlimited Texting including MMS
Caller ID
Visual Voicemail
100 us/international texts
3GB LTE Data

$50 + tax a month

Got a Samsung Note 2 for free plus they waived my $280 hardware upgrade fee (I upgraded to an iPhone last October but it broke a couple months ago and I've been using my older blackberry) and also waived $35 admin fee.

After getting PM's regarding how I got this deal, I'll just leave me reply here.

Originally Posted by Lomac (Post 8117441)

Been on hold with Rogers for a while now. My Captivate finally bit the dust (dropped it and fubared the power button). Thought about porting to Fido but I'm going to see if Rogers is willing to match their deal along with getting a new phone.

I'm assuming I'd have better luck dealing with retentions rather than normal customer service? Or do the regular customer service people have the ability to PM Fido?

Originally Posted by shenmecar (Post 8117537)

Retentions is definitely better than regular reps. They have the ability to add credits where regular reps are useless. Sometimes retentions call themselves "Customer Relations"

Originally Posted by rizo (Post 8117292)

Just got off the phone with rogers.

Unlimited Canada Wide Calling
Unlimited Texting including MMS
Caller ID
Visual Voicemail
100 us/international texts
3GB LTE Data

$50 + tax a month